Unit 9. The post office

post office post office services staf Time and punctuality Time and punctuality Security condition Security condition... Task 1- Work in pairs, discuss the things that make you satis

post office

post office

services

staf

Time and

punctuality

Time and

punctuality

Security

condition

Security

condition

Prepare to write

Task 1.

vocabulary

1 Attitude of the

staf.(np)

2 Punctuation (n)

3 Punctual(a)

4 Pickpocket(n)

5 Arrogant(a)

6 Reasonable(a)

Thái độ của nhân viên

Sự đúng giờ Đúng giờ

Kẻ móc túi

Lịch thiệp,

Có lý, thỏa đáng

Task 1-

Work in pairs, discuss the things that make you satisfied and the things that make you dissatisfied with the services

at Thanh Ba Post Office Suggested dialogue

A: The thing that makes me like best about the

services of Thanh Ba Post office is the attitude of the staf They are very thoughtful And the quality of the equipment is very good.

B: Yes, I quite agree However, the close time of this

office is quite early It should be change to 10 PM.

Analyze the model writing- read the letter and answer the questions

1 How many parts can the letter be divided into? What

is it about?

2 What does the first paragraph of the letter write about?

3 What does the second paragraph of the letter write about?

4 What does the third paragraph of the letter write about?

5 What structures does the writer use to express opinion?

6 What adjectives are used?

Read the letter below and answer the

questions Ha Linh 112 NguyenTrai St.

Dear Sir/ Madam,

I am Ha Linh, a customer of your Resort who use your services every year whenever I go on holiday I am writing in concern about your invitation to give comments on your services ofered at your Resort and giving suggestions to make them better.

In general, I think that you have ofered the best services in the field For example, I am always able to stay in a very comfortable room whenever I go there The food in your restaurant is delicious I also like the activities you ofer

at night They are vey funny and exciting Most of all I appreciate the way your staf do their tasks They are so helpful, polite and thoughtful.

If I could, however, make some suggestion, that would be the fee to get the laundry It is a bit too high in compared with this in some other resort Another thing is that it is a bit inconvenient to hire a motorbike if I want to do some sightseeing.

Thank you very much for your attention and I strongly hope that the next time when I go there, I can find some changes.

Your faithfully,

112 Pham Hung street Dear Sir/ Madam,

My name is Thanh Hoa, a regular customer of Thanh Ba Post Office I am writing in reference to your invitation for comments about the services ofered at the post office and suggestions for improving them

I think generally, your services are very good quality For example, I especially love the Flower Telegram Service It is much cheaper than many florists’ that I know And there are many types of flowers to choose from, too I also like the Express Money Transfer Service It

is speedy and efective and safe And the Press Distribution service is always punctual and I never lose any newspapers I highly appreciate the fact that your staf are helpful and courteous

If I could make a suggestion, however, that would probably be about your business hours I think you close quite early Sometimes I need to send an urgent fax late at night time but the post office closes at 9pm So I thought it may be a good idea to keep it open until 10

pm And I notice that the telephone in the booth at the end of the corridor is not working properly

Thank you very much for your attention and hope that my suggestions will be put into your consideration

yours sincerely,

• Prepare Language focus lesson.