Test bank for human resource management 10th edition decenzo

b Ensuring that the organization has the necessary talent internally for meeting future human resource needs1. b The role of managers is to work with and through other people, allocating

Test Bank for Human Resource Management 10th Edition

DeCenzo

Unions assist workers in dealing with the management of an organization

in all of these ways except

1 a) they work to negotiate better retirement packages

2 b) they work to establish good pay rates for members

3 c) they constrain management from making unilateral decisions

4 d) they have the final say in supervisor selection

5 e) they work for plant safety improvements

A large manufacturing organization, with 20 geographically dispersed production facilities recently cut its HRM staff by 60% Each site has a few generalists, but specialist needs in recruiting and selection planning, employment law, training, and benefits administration have been

consolidated into one location This situation is an example of

1 a) outsourcing

2 b) shared services

3 c) decentralized work surveillance

4 d) telecommuting

5 e) offshoring

The Hawthorne studies were the work of

1 a) John Hawthorne

2 b) Elton Mayo

3 c) Hugo Munsterberg

4 d) Frederick Taylor

5 e) Mary Parker Follet

Who is considered the father of scientific management?

1 a) Frederick Taylor

2 b) Hugo Munsterberg

3 c) Mary Parker Follet

4 d) Tom Peters

5 e) Elton Mayo

Employee motivation can be increased by all of the following except

1 a) maintaining a level of respect between employees and management

2 b) involving employees in decisions which affect them

3 c) listening to employees

4 d) implementing employee suggestions where appropriate

5 e) improving the lounge and cafeteria areas

The Vice-President of Human Resources starts her staff meeting with,

“The work process engineering we implemented last year was a good start We need to overhaul four of the other production areas within the next 18 months What do you think are reasonable goals and objectives, based on last year’s work?” She is performing the management function

of

1 a) planning

2 b) leading

3 c) organizing

4 d) controlling

5 e) relating

All of the following are within the primary HRM functions except

1 a) meeting federal guidelines for employment practices

2 b) hiring the best qualified candidates

3 c) establishing working conditions that are conducive to retaining the best workers

4 d) setting production standards.

5 e) training employees to function effectively within the organization

Which of the following early management theorists suggested improved methods of employment testing, training, performance evaluations, and job efficiency?

1 a) Frederic Taylor

2 b) Hugo Munsterberg

3 c) Mary Parker Follet

4 d) Tom Peters

5 e) Elton Mayo

The primary functions of management are

1 a) planning, organizing, adapting, and measuring

2 b) planning, organizing, leading, and adapting

3 c) planning, organizing, leading, and controlling

4 d) planning, leading, controlling, and adapting

5 e) planning, leading, adapting, and improvising

Which of the following is not an external influence that affects HRM?

1 a) Labor unions

2 b) Laws and regulations

3 c) Job design

4 d) The dynamic environment

5 e) Current management practice

The following legislation raises the mandatory retirement age from 65 to 70; uncapped in 1986

1 a) Immigration Reform and Control Act

2 b) Employee Retirement Income and Security Act

3 c) Mandatory Retirement Act

4 d) Age Discrimination in Employment Act

5 e) Civil Rights Act

A large manufacturing organization uses several consulting firms to provide training programs, private staffing agencies to perform recruiting and selection activities, and a financial organization to handle benefits administration This situation is an example of

1 a) outsourcing

2 b) shared services

3 c) decentralized work surveillance

4 d) telecommuting

5 offshoring

To assist the organization in its strategic direction, which of the following must HRM not do?

1 a) Attract and retain the most qualified employees

2 b) Be forward thinking

3 c) Take the lead regarding the “people” dimension of the organization

4 d) Support the business strategy

5 e) Only react to the decisions made by top managers

David is a human resource professional who is currently working with line managers to reward those employees who are creative and innovative David’s work is aligning HR strategy with which organizational strategy?

1 a) Cost differentiation

2 b) Customer intimacy

3 c) Customer/Market focus

4 d) Product differentiation

5 e) Motivation

Jon, the manager of a technology firm, has become aware that many of his employees, once highly productive, are making mistakes due to the stress of work/home balance and the influence of illegal substances He comes to you, HR manager, for suggestions What do you tell him?

1 a) Discuss job redesign options

2 b) Encourage mandatory drug testing as part of the hiring process

3 c) Refer these employees to the employee assistance programs available for these situations

4 d) Change job qualification specifications

5 e) Transfer the employees to another department Give him the transfer forms

Sofia graduated from your college about 10 years ago with an HRM degree She has developed job analysis and job evaluation materials for three different organizations She is well suited for which senior HRM position?

1 a) Compensation and benefits manager

2 b) Employee relations manager

3 c) Labor relations manager

4 d) Training and development manager

5 e) Employment manager

What were the major findings of the Watson Wyatt Human Capital Index study?

1 a) Most major HRM practices are merely fads

2 b) Potential HRM benefits are overshadowed by production costs

3 c) A fully functioning HR department makes a significant financial contribution to

an organization

4 d) Small businesses utilize HRM resources better than large organizations.

5 e) HRM has no link to shareholder return

The nearly decade study that gave rise to what is today called the human relations movement was the _ studies

1 a) Hawthorne

2 b) Longfellow

3 c) Mayo

4 d) Emerson

5 e) Paulson

was an early management theorist and social philosopher who advocated people-oriented organizations

1 a) Frederic Taylor

2 b) Hugo Munsterberg

3 c) Mary Parker Follet

4 d) Tom Peters

5 e) Elton Mayo

Joan is an HRM professional whose primarily involved in the motivation function As such, she may perform all of these activities except

1 a) employee benefits

2 b) health and safety

3 c) job design

4 d) performance appraisals

5 e) rewards and compensation

Jonathan, a VP for Human Resources, is evaluating the extent to which the hiring and employment practices in his organization are in compliance with federal and state laws Which type of external influences that impact HRM is Jonathan is considering?

1 a) Workforce diversity

2 b) Community relations

3 c) Laws and regulations

4 d) Ethics

5 e) Labor unions

Kai, a human resources manager in a service organization, has rewritten the policies and procedures manual and all job descriptions to remove any idioms, and arranged for translations into six languages This is an example of which part of the dynamic environment of HRM?

1 a) Employee involvement

2 b) Technology

3 c) Inception

4 d) Labor unions

5 e) Workforce diversity

Jamal, a plant manager in a medium-sized nonunion manufacturing firm, has just “wasted” another day answering employee complaints and

questions about the change from a production focus to a customer

demand focus that the company launched last year He heads home with a briefcase full of the work he had scheduled to do He wonders if HRM can help, and scans his company phone book Whom should he call?

1 a) Tom, employment manager

2 b) Don, employee relations manager

3 c) Myrtle, compensation and benefits manager

4 d) Mason, training and development manager.

5 e) Sheila, union grievance avoidance specialist

An effective HRM communications program should have all of the

following elements except

1 a) top management commitment

2 b) an effective upward communication mechanism

3 c) a way to determine what to communicate

4 d) a way to allow for feedback

5 e) no lower-level employee involvement

Which of the following describes the employee development function?

1 a) Providing technological support for all employees

2 b) Ensuring that the organization has the necessary talent internally for meeting future human resource needs

3 c) Assisting employees in acquiring better skills for their current job

4 d) Assisting employees in advancing their work lives

5 e) Facilitating system-wide changes in the organization

Tom accepted an overseas assignment from his employer, however, after

30 days, he and his family were disgruntled This most likely occurred because HR failed to

1 a) make arrangements for the family pet to join Tom and his family members overseas

2 b) involve both Tom and his entire family in the relocation and orientation process prior to departure

3 c) change Tom’s compensation and benefits to match those of other employees in the new location

4 d) provide return airline tickets to Tom and his family

5 e) none of the above

Which of the following statements best describes the role of managers?

1 a) The role of managers is to set organizational goals

2 b) The role of managers is to work with and through other people, allocating resources, in the effort to achieve organizational goals

3 c) The role of managers is to monitor activities and employees to ensure that organizational goals are met

4 d) The role of managers is to reward and punish employees to ensure that organizational goals are met

5 e) The role of managers is to delegate responsibilities and ensure that

organizational goals are met

An employee relations specialist would be involved in which of these activities?

1 a) Working with position control specialists in compensation

2 b) Ensure policies and procedures are enforced properly

3 c) Making the job offer

4 d) Benefits administration

5 e) Conducting the initial interview

How has Sarbanes-Oxley affected HRM?

1 a) HRM now monitors financial reporting to shareholders

2 b) HRM must coordinate visas, work visas and travel arrangements

3 c) HRM now supervises executive loans

4 d) HRM must certify financial reports

5 e) HRM must create the environment where whistleblowers can come forward without fear of reprisal

Dion, an HR manager, knows there is trouble in the staffing function for which of these reasons?

1 a) There are a large number of minority applicants

2 b) Most applicants are successful on the job.

3 c) Retention of new employees is well above the industry average

4 d) There are a large number of qualified applicants

5 e) There are a large number of unqualified applicants

Kathy is a manager in a toy store She is screening and evaluating

resumes for a sales associate position in her store She is very concerned that the new sales associate will have the appropriate skills for the job The primary management function indicated is

1 a) planning

2 b) organizing

3 c) leading

4 d) controlling

5 e) delegating

Which of the following describes the organization development function?

1 a) Providing technological support for all employees

2 b) Ensuring that the organization has the necessary talent internally for meeting future human resource needs

3 c) Assisting employees in acquiring better skills for their current job

4 d) Assisting employees in advancing their work lives

5 e) Facilitating system-wide changes in the organization

Which of the following is not a responsibility of human resource

professionals?

1 a) Train employees to improve their productivity

2 b) Design a work environment conducive to employee retention

3 c) Manage the professional development of each employee

4 d) Attract the best qualified employees

5 e) Improve the well-being of employees by closely monitoring their personal and family life

Which of the following is not true?

1 a) Labor unions exist to assist workers with the management of an organization

2 b) Labor unions act on behalf of their members to secure wages, hours, and other terms and conditions of employment

3 c) Labor unions promote and foster grievance procedure

4 d) When a union is present, the employer can fire employees for unjustified reasons

5 e) When a union is present, HRM practices are spelled out in a negotiated

agreement

Which of the following is not true regarding HRM in small business

operations?

1 a) The owner-manager is often responsible for performing HRM activities

2 b) Small-business human resource departments are sometimes staffed with a full-time secretary

3 c) The owner-manager does not have to keep current with respect to legal issues because of the small size of the business

4 d) Small-business human resource departments are often staffed with one

individual

5 e) Small-business human resource departments must achieve the same goals that

a larger department achieves

You have been offered a job by a major manufacturer as a campus

recruiter for technology positions Your work will be in which HRM

function?

1 a) Training and development

2 b) Maintenance

3 c) Motivation

4 d) Career management

5 e) Staffing.

Which critical aspect of unions may keep management from making unilateral decisions?

1 a) Work teams

2 b) Spillover effect

3 c) Alliance networks

4 d) Grievance procedures

5 e) Globalization

Which of these activities ends the staffing function?

1 a) Recruiting

2 b) Selection

3 c) Interview

4 d) Qualifications defined

5 e) Career development

Which of the following is true regarding the achievement of organizational objectives?

1 a) Any effort to achieve organizational objectives has three elements in common: goals, people, and leadership

2 b) Any effort to achieve organizational objectives has three elements in common: goals, scarce resources, and leadership

3 c) Any effort to achieve organizational objectives has three elements in common: goals, people, and leadership

4 d) Any effort to achieve organizational objectives has three elements in common: goals, limited resources, and people

5 e) Any effort to achieve organizational objectives has three elements in common: goals, scarce resources, and technological edge

Employee relations are part of which primary HRM activity?

1 a) Global assessment

2 b) Motivation

3 c) Staffing

4 d) Training and development

5 e) Maintenance

Which of the following describes the career development function?

1 a) Providing technological support for all employees

2 b) Ensuring that the organization has the necessary talent internally for meeting future human resource needs

3 c) Assisting employees in acquiring better skills for their current job

4 d) Assisting employees in advancing their work lives

5 e) Facilitating system-wide changes in the organization

Which of these training and development functions is designed to provide better skills for the current job?

1 a) Career development

2 b) Employee development

3 c) Employee training

4 d) Organization development

5 e) Skill qualification

Which of the following is not true regarding the maintenance function?

1 a) Maintaining employees’ commitment to the organization

2 b) Keeping employees well-informed about what is going on around them

3 c) Ensuring a safe and healthy work environment