Supply Of Goods And Services Session Two

Consumer RightsSession Two Supply of Goods and Services Act 1982... The Sale and Supply of Goods to Consumers Regulations 2002.. Supply of Goods and Services Act 1982 This Act covers

Consumer Rights

Session Two

Supply of Goods and Services Act

1982

This session will cover:

1 The Supply of Goods and

Services Act 1982.

2 Sale of Goods Act 1979

3 The Sale and Supply of

Goods to Consumers

Regulations 2002.

4 Consumer Protection from

Unfair Trading Regulations

2008.

5 Where to get more help

with consumer problems.

Supply of Goods and Services Act

1982

This Act covers all work carried out by

people who provide a trade.

The law covers

services carried out in

the home or in

other premises

Examples

Builders Hairdressers Dry Cleaners Mechanics

Supply of Goods and Services Act 1982

The work must be done:

1 With reasonable skill and

care.

2 Within a reasonable time

if no time limit was

agreed with the

customer earlier.

3 For a reasonable price

(unless a price was

agreed earlier).

Supply of Goods and Services Act

1982

Professio

nal people and trades

people wh

o ofer a serv

Examples

Dentists Accountan ts

This Act also covers all work carried out

by people who provide a professional

service

What shou ld a trades

person do if they carry out s hoddy work

?

Answer

Fix the wor k at no

extra cost If this fails,

a customer can ask

another trades person

to fx the work and then

claim the costs back

from the original trades

person

What Does Reasonable

A mechanic’s service shouldn’t be any

diferent to the “average ” mechanic’s

service.

1 Reasonable Skill and Care

Customers would expect to get a bet

ter

hair cut from an award winning hair

stylist than from a trainee hair stylist

What is Reasonab le Skill?

Supply of Goods and Services Act 1982

If a hairdresser accidentally spills bleach on

a customer’s top and ruins it they would

have pay compensation / replace the top

Example

If a plumber ftted a water tank and it leaked causing a ceiling to collapse they would have to pay the repair bill.

Poor Skill and Care

Example The time it would take th e

“average” painter to

decorate a living room.

Within a reasonable tim e if no time limit

was agreed with the customer earlier.

Supply of Goods and Services Act 1982

2 Reason able Time

Examp le Unreas onable

and a customer can cla

im compen sation fo

r any losses

agreed with the

customer they are

legally entitled to h

ave the work done in a

"reasonable" time.

What the “average” ser vice provider would charge t o do a

job.

What Does “Reasonable” Mean?

Example

Customers would expect to pay less for a

haircut from a trainee hair stylist than from

an award winning hair stylist.

3 Reasonable Price

A quote is a fixed price If a

service provider goes over this

price, the customer may not be

under an obligation to pay extra (unless additional work that could not be reasonably foreseen is

necessary).

An estimate is a

rough guess as to the

work that needs doing and the approximate cost.

Estimates and

Quotes

s Price List

Some businesses use

a fxed price list

for all their customers.

To help avoid disputes it is a good

idea for both customers and

tradespersons to write:

There is no legal obligation to provide a writtencontract to a customer

If goods or materials are provided as part of

a service customers also have rights under

the Sale of Goods Act.

Sale of Goods Act 1979

The Sale and Supply of Goods to

Consumers Regulations 2002

A tradesperson or service provider must:

1.Repair or replace any faulty goods, material

used as part of a service that a trades person or

service provider has supplied

2.Not 'signifcantly inconvenience' the customer,

for example, taking too long to carry out a repair

Consumer Protection from Unfair Trading Regulations

2008

It is a crimi nal

false statements

about goods or the

provision of services.

Examples

1.Misdescribing the thickness

of asphalt used on a roof or

drive

2.Telling customers that:

• A sink has been plumbed in

when it hasn't; or

• Services comply with a British

Standard when they don't, eg

ISO 9000.

3 Giving a false or inaccurate

name or address for a

business.

Consumer Protection from Unfair Trading Regulations

Misleading Prices

• Prices should say if VAT is

included

• Call-out charges must be made

clear before a customer agrees

to having work done

• Call-out charges must also say if

this applies to parts of an hour and when it will apply The

charge must then be worked out exactly.

All prices for services must be

clear and not misleading.

Learn more about your consumer rights

Visit www.consumercouncil.org.uk

Help with Consumer

Problems

• Hairdressers

• Car Repairs

• Accountants

• Home Maintenance and Repairs

• General Advice on Goods and Services