you have seen a pair of shoes advertised in one of the best magazines ... When you get to the shop they have sold completely out of your size… after the article in the magazine everyone
Trang 1Role play Desperate Customer
Role A
You are a desperate customer you have seen a pair of shoes advertised in one of the best magazines and they are perfect! Perfect for your new outfit which you hope will win you the love of your life You MUST have those shoes
When you get to the shop they have sold completely out of your size… after the article in the magazine everyone has wanted those shoes… you are desperate You plead with the shop assistant to get you a pair of those shoes
You are prepared to do anything even pay twice the value of the shoes… bribe the shop assistant … etc …
Role B
You are a tired shop assistant of “ Belle Scarpe” and you are confronted with yet another customer wanting the shoes promoted in an article placed within a top magazine that week You are annoyed as your boss had not informed about the article and you have had
a rush on these particular shoes all day
This customer is particularly persistent and you do not have the shoes in hers/his size anymore you feel sorry for the customer as they seem to really need these shoes for a reason but there is nothing you can really do
Trang 2Useful phrases
Customer
There must be something you can do …
I really must have those shoes …
Can you not order them …
Let me speak to your boss, maybe they can do something …
Are you sure there is nothing you can do …
I am prepared to pay double …
Shop assistant
I am so sorry but we have sold out …
The last pair were sold this morning …
There are no more in the stockroom …
I am really not in a position to accept that …
I am unable to do that …
It is not the policy of this shop to order …
We can only do that with a deposit and there is no guarantee …
I really can not promise that …
I will endeavour to do my best …
I understand your position ……
I truly appreciate your urgency …