23019 making a call

Scenario: You arrived home and see that your kitchen floor is covered in water.. The pipes under your sink are leaking water.. You need to call for a plumber to come and repair the pipes

Scenario: You arrived home and see that your kitchen floor is covered in water The pipes under your sink are leaking water You need to call for a plumber to come and repair the pipes.

You Making the call….ring… ring…

Plumber Hello, Dunton Plumbing Services

You Hello - is that the plumber?

Plumber Yes - what can I do for you?

You I have just arrived home and my kitchen is flooded! There is water everywhere and I

don't know what to do

Plumber Well, the first thing you must do is turn the water off

Plumber You have to find the stop valve and turn the water off

You Where will I find that?

Plumber If you look next to the water meter for your house, you will see the control valve You OK I'll do that now while I'm on the phone to you

Plumber Tell me when you’ve done it

You return two minutes later.

You I've done that now and the water has stopped When do you think you could come

and repair the pipes for me?

Plumber Sorry, but I can't come until tomorrow morning as I have other clients to go to this

afternoon

You Oh …that's fine Can you tell me how much it will cost please?

Plumber There's a call out fee of £60 and then it will be £20 an hour and of course, materials

on top of this

You Oh….OK then It has to be done Do you know what time you will be able to come,

as I have to go to work?

Plumber The earliest I can be there is at nine o'clock, if you want

You Yes, that's great See you tomorrow morning Thanks for your help

Plumber That's OK See you tomorrow Goodbye

Scenario: it's eight o'clock in the evening and you are watching television and suddenly there is a big BANG and all your electricity goes off You can smell something burning You go and find some candles and light them Now you need to find the telephone number of an electrician as you have no idea about anything electrical.

You

Making the call… ring……ring…

Electrician

You

Electrician

You

Electrician

You

Electrician

You

Electrician

You

Electrician

You

Electrician

You

Electrician

You