The Experiential Learning Model

• Explain Why Skills Are Critical to Management Success.. • Describe What Skills Are Critical to Management Success.. The most important skill…• What is the ONE most important skill for

The Experiential Learning Model

• Introductions

• Learn about management skills

• Structure of the course

• Expectations

• Name

• Year

Learning Objectives

• Understand the Nature of

Management

• Explain Why Skills Are Critical to Management Success

• Describe What Skills Are Critical to Management Success

• Identify How This Course Will Help You Develop Your Skills

The most important skill…

• What is the ONE most important skill for a

manager to have? Explain

• Write a ½-1 page essay describing and

defending your choice

• These will not be graded, but they will be

handed in

Group activity

• “The Good, the bad and the ugly”

Management Skills

What are the characteristics of a good manager?

What are the characteristics of a bad manager?

The Importance of Management Skills

• Produce Improvements

in Managerial

Performance

• Cope with Real

Challenges in

Organizations

General Skills

• Conceptual Skills

• Interpersonal Skills

• Technical Skills

• Political Skills

Different levels–Different skills

Technical Skills

Interpersonal Skills

Conceptual Skills

Lower Level Management Upper-level management

Most important skills

• Adaptability to change

• Problem identification

• Listening skills

• Written communication

• Leadership

• Informal Oral communication

• Analytical thinking/problem solving

• Time management

• Coping with stress/job pressures

• Interpersonal relations

• Formal oral presentations

Most important skills

Adaptability to change

Problem identification

Listening skills

Written communication

Leadership

Informal Oral communication

Analytical thinking/problem solving

Time management

Coping with stress/job pressures

Interpersonal relations

Formal oral presentations

7 10

11 7

10 11

Mana

gers

Busin

ess grads

• But… it’s just common sense, isn’t it?

• Is “common sense” common practice?

How?

The Learning of Skills

• How Can Interpersonal Skills Be Taught?

– Provide Conceptual and Behavioral

Understanding

– Give Practice

– Provide Feedback

– Continual Use

TIMS LEARNING MODEL

1 Self-assessment

2 Learn Skill Concepts

3 Check Concept Learning: Quiz

4 Identify Behaviors That Make Up Skill: Checklist

5 Modeling the Skill in a Demonstration Exercise

6 Practice the Skill in Group Exercises

7 Assess Skill Competency Level in Summary Checklist

8 Questions to Assist in the Application of the Skill

9 Exercises to Reinforce the Application of the Skill

10 Action Planning for Continued Skill Development

Some Guidelines for Effective Skill Performance

• Be Positive and Create Win/Win Outcomes

– Know Where You Stand

– Listening

– Using Questions

– Being Affirmative

– Being Honest and Up-front

– Being Assertive