non verbal communication

Non-Verbal Communication 38% “tone of voice” 7% “the words” The Importance of Non-verbal Communication What Forms First Impressions Albert Marabian- UCLA How to be a good speaker 1.Credi

Non-Verbal Communication

38%

“tone of voice”

7%

“the words”

The Importance of Non-verbal Communication

What Forms First Impressions Albert Marabian- UCLA

How to be a good speaker

1.Credibility

2.Expertise

3.Dynamic

Be a dynamic speaker

2.Be Natural when speaking 3.Change for a Reason during the speech

Change in speech

1.Maintain Attention

2.Create Emphasis

7 Parts of Non-Verbal Communication

1.Voice: Speed 2.Voice: Loudness 3.Facial Movements 4.Gestures

5.Eye Contact 6.Movement 7.Posture

Non-verbal: 1 Speed

●natural speed

●Pause for effect

Non-verbal: 2 Loudness

●no perfect loudness

oDo not shout & do not whisper

●Microphones

ospeak in the direction of the mic (about 30 cm away)

Woman without her man is nothing

Non-verbal: 3 Facial Features

●Your face is the most important

●Don't be afraid to show your emotions

I am happy

Non-verbal : 4 Gestures

●Keep hands free and above the podium

●Use Hand Vocabulary

Non-verbal: 5 Eye Contact

●trust and credibility

Non-verbal: 6 Movement

●Moving = confidence

●maintain attention.

●Moving towards different parts of the

audience = connect with audience

●Your body = symbol of your speech

oIf your body is relaxed, audience will feel relaxed

Non-verbal: 7 Body Posture

Summary: Non-verbal

communication

1.Speed

2.Loudness

3.Facial Movements

4.Gestures

5.Eye Contact

6.Movement

7.Posture

Week 7 presentation

Please prepare a presentation on a company of your choice

(1) Presentation (2) 1 page report Presentation = 5 to 10 mins

Speech structure Delivery skills Audience

1 page report:

Write a report on a company like the stories in 100 Great Businesses and the minds behind them See eclass for more details