You need to arrange a meeting tomorrow afternoon with the Sales Head from his office.. Willis: Good afternoon, Willis speaking.. Học: Oh, I’m just calling to confirm[kənˈfə:m] the arran
Trang 1TOPICS FOR TEST
SITUATION 1 STUDENT 1
You have just flown in from Miami and are visiting a subsidiary overseas It’s difficult to understand the person getting you, so you have to ask him/her to repeat and spell names and places You need to arrange a meeting tomorrow afternoon with the Sales Head from his office
STUDENT 2
You are greeting an important person from your subsidiary in Miami because Mr Sheridan, the head of the Sales department is in a meeting until 2:00 PM You will be happy to take your visitor to the Four Shores Hotel where he/she will be staying
At the airport, Mr Willis’s cell phone is ringing…
Mr Willis: Good afternoon, Willis speaking Who’s calling, please?
Học: Good afternoon, Mr Willis This is Học from ABC Subsidiary[səbˈsidiəri] calling
I’m Mr Sheridan’s secretary[ˈsekrətəri, -teri]
Mr Willis: I see What can I do for you?
Học: Oh, I’m just calling to confirm[kənˈfə:m] the arrangements[əˈreindʒmənt] for your business trip
Where are you now, Mr Willis?
Mr Willis: Oh, I'm at CDF Airport now Excuse me, has the plan been changed?
Học: Yes, Sir I’m afraid that Mr Sheridan can’t take you now because he is very busy at the moment
He is in a meeting until 2:00 pm, so I was replaced by him Is there any problem with that, Mr Willis?
Mr Willis: Oh, no problem Could you repeat and spell your name, please?
Học: Certainly[ˈsə:tənli], Sir My name is Học That’s H-O-C
Mr Willis: Thank you
Học: You’re welcome, Mr Willis It is a great pleasure for me to take you to Four Shores Hotel where
you’ll be staying during the trip
Mr Willis: Excuse me, would you please repeat and spell the name of the hotel?
Học: Yes, Sir The name of the hotel is Four Shores That’s F-O-U-R S-H-O-R-E-S
Mr Willis: Thank you
Học: Do you need anything else, Sir?
Mr Willis: Yes, could you arrange a meeting tomorrow afternoon with Mr Sheridan at his office?
Học: Hold on, please I’ll just check his appointment[əˈpɔintmənt] book…
Would 2 o'clock be all right?
Mr Willis: Yes, that’s fine Thank you very much
Học: You’re welcome, Sir Please wait for me I'll be there in 20 minutes
Mr Willis: Certainly
Học: Sorry for the inconvenience[ˌinkənˈvi:niəns]
Mr Willis: It doesn’t matter Bye
Học: Bye, Sir
Trang 2Work with a partner and use the information in the table below Use the full dialog from the bottom of
the Taking and Leaving Messages Lesson Page
Switch roles and practice again
& SỐ ĐT
CÔNG TY KHÁCH
NGƯỜI CẦN GẶP
CÔNG TY NHẬN ĐT NỘI DUNG TIN NHẮN
667 – 6325
Rambus Microchips Willy Gates
MicroSurf, Inc
The microchips you ordered
have arrived
863 – 6832 Rig Oil Corp Tanya Smith
Jimbo’s Gas Stations
Prices are going up next week – better to order now
896 – 8967 DDD Inc Ronald Barber
Waste Managers Inc
We need our large trash containers emptied
325 – 1500
Splitstra Construction Cynthia Slyski
Dental Associates
Construction of the new offices will be delayed by two months
SITUATION 3 A: MicroSurf, Inc (Incorporated/in'kɔ:pəreitid/) Good afternoon How can I help you?
Gates, please?
message[ˈmesidʒ]?
SITUATION 2
STUDENT 1
You are phoning the Information Technology Centre and want to talk to the person in charge of the computer training courses Find out the date and cost of the courses
STUDENT 2
You are a receptionist at the Information Technology Centre Mrs Hickman is in charge of the computer training courses She is out but has left you information about the courses: Start Aug 22 - Oct 14 Cost $740 There is also an application fee, it cost $35
C: Good afternoon My name is C I’d like to speak to someone about the computer training courses, please
but I'm afraid that she's out of the office I don't know what can I do for you, Ms C?
C: Yes, please I'm calling because I want to get some information about the computer training courses
C: Thank you Could you tell me about the date and cost of the courses, please?
A: Yes, madam The courses will start on August[ˈɔ:gəst] 22 nd and finish on October[ɔkˈtəubə] 14 th They cost $740 and there is also an application[ˌæpliˈkeiʃ(ə)n] fee, it cost $35
C: Thank you for your information
C: That’s fine My number is 01…
C: Oh, no That’s all I needed Bye
Trang 3Ms Wilcox: Yes, please I'm calling to confirm[kənˈfə:m] the microchips that Mr Gates ordered have
arrived
arrived Is it correct, madam?
else, madam?
SITUATION 4 A: Jimbo’s Gas Stations Good afternoon How can I help you?
please?
message[ˈmesidʒ]?
order now
better to order now Is that correct, Sir?
A: That’s fine My number is 863 – 6832
A: Yes, that's right
else, Sir?
A: No, thank you
A: You’re welcome Goodbye
SITUATION 5 A: Waste Managers Inc (Incorporated) Good afternoon How can I help you?
Barber, please?
Trang 4A: I’m afraid Mr Barber isn’t available[əˈveiləbəl] at the moment Would you like to leave a
message[ˈmesidʒ]?
that correct, Sir?
else?
SITUATION 6 A: Dental[ˈdentl] Associates[əˈsəuʃieit] Good afternoon How can I help you?
Cynthia Slyski, please?
message[ˈmesidʒ]?
delayed[diˈlei] by two months I apologise[əˈpɔlədʒaiz] for any inconvenience[ˌinkənˈvi:niəns]
will be delayed by two months Is that correct, madam?
else?