CONTENT OF THE REPORT

INTRODUCTION AND DESCRIPTION OF ORGANIZATION

1 INTRODUCTION AND DESCRIPTION OF ORGANIZATION

2 JOB DESCRIPTION

III THE PERSONAL EXPERIENCE ACQUIRED THROUGH

THE TRAINING COURSE

IV SUGGESTION

Hai Phong Street

Hai Chau district, Da Nang city

February 15th, 2011

To Teachers in Duy Tan university!

To Director and all of Officer Staff in “Dong Hanh Viet” Travel Company in

Da Nang!

First of all, I would like to express my deepest gratitude to teachers’ guidance, friends and family’s care in the past four years I am grateful to you for your help and transfer of precious experience, which will prepare us for knowledge to get to the life Especially, I would like to express my gratitude to Ms Luong Kim Thu- my vulnerable teacher who teaches and supports me a lot during my internship

I want to take this opportunity to say thank to Mr Nguyen Lam Tuan –my supervisor, the director of guide department of the company and all staff in “Dong Hanh Viet” Company Thank you very much for your kind cooperation during my internship

DT

UNIVERSIY

DUY TAN UNIVERSITY ENGLISH DEPARTMENT

  

-THE SOCIALIST REPUBLIC OF VIETNAM Independence – Freedom - Happiness

  

Da Nang, February 15th, 2011

INTERNSHIP REPORT

In “Dong Hanh Viet” Travel Company

 My full name : Vo Thi Huyen

 Student code : 132617394

 Class : K13NAB of Foreign Language Department

 My cell phone : 01688589156

 My email : vothihuyenqb08@gmail.com

 Internship place: “Dong Hanh Viet” Travel Company

- Address: 699 Dien Bien Phu Street, Da Nang city

- Fax : 05113 765 077

- Email : 05113 765 076

 Supervisor in the company : Nguyen Lam Tuan

 Supervisor in the university : Ms Luong Kim Thu

- Cell phone : 0935282256

- Email : thuquanghung@yahoo.com

INTERNSHIP REPORT

In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world Today, with the development

of national industrialization and modernization, tourism has become one of the key industries bring major cultural and economic values to Vietnam Vietnam tourism is increasingly developing and plays a big role in Vietnamese economy This has resulted

in establishing and improving many tourism companies in Vietnam Among the companies, “Dong Hanh Viet” Travel Company in Danang city has its contribution to the development of tourism in Danang and it is becoming a trusting destination of domestic and foreign tourists

As an English-majored student of Duy Tan University, I have an opportunity to study and work at “Dong Hanh Viet” Travel Company for my internship course This is a valuable opportunity for me to practice my English knowledge, communication skill and learn experience and soft skills from every body in the company I myself think that the company is an ideal organization that students of foreign languages can collect information and get valuable experience of work

II CONTENT OF THE REPORT

1. INTRODUCTION AND DESCRIPTION OF ORGANIZATION

Established in October 2005 by Ms Dang Thi Uyen Thanh, Dong Hanh Viet Travel Company has been developing and knowing by a lot of customer in Vietnam and other countries through 5 years of operation Located at 697 Dien Bien Phu Street, that is a convenient place for customers to know as well as for tourism business At the time, the company has nineteen employees who are very good and friendly Moreover, facilities and office equipment are well-prepared and modern

Dong Hanh Viet Travel Company is a tourism company specializing in organizing and selling tours in domestic and international regions The domestic tours consist of the tours visiting central region such as Danang-Hue-Quang Binh, Danang-Dalat-Nhatrang, the tours in western provinces and other tours such as Danang-Nghe An-Ha Noi-Sapa, Hoi An- My Son holly land The international tours includes Guangxi- Shanghai-Beijing, Laos, Cambodia, Bangkok-Thailand…Furthermore, the company is trying to open many new attractive and wonderful tours for customers in the near future as well as

to become an ideal and trust destination for all tourists

Organization diagram of the company:

Director

Guide

Department DepartmentMarketing DepartmentOperating Account Department

The company has nineteen employees In which, guide department has night members, marketing department has three members, operating department has four employees and accounting has three members All of them are well-educated as well as friendly and enthusiastic They always try their best to complete assigned task and help

me in my work

2 JOB DISCRIPTION

My job is a receptionist in the company Reception practice is not simple, but also not too difficult as I thought A receptionist is often the first business contact a person will meet at any organization It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times regardless of the visitor’s behavior Therefore, I think that receptionist is a very enjoyable and interesting job

The first, the duty of a receptionist may include answering customers’ inquiries about the company and its products or services, sorting and handing out mails, a switchboard, setting appointments, filing, records keeping, keyboarding entry and performing a variety of other office tasks, such as receiving, directing and relaying telephone messages and faxing messages, picking up and delivering the mail, opening and dating stamp all general correspondence, maintaining the general filing system and filing all correspondence, assisting in the planning and preparation of meetings, conferences and conference telephone calls

Sometimes, the receptionists may also perform bookkeeping or cashiering duties Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep lobbying area tidy

Moreover, with this job, I could be better contacting with everybody Consequently, so that giving satisfaction of fastidious customers, I must be patient and harmony I have to sympathize and listen to all requests from visitors They are nice, courteous, and polite so my job is favor and safety My mistake services were always been sympathized by them

In summary, this is a job which requires neat appearance, good sense of humor and clear speaking voice Especially, the receptionist must patiently investigate, has specific knowledge and be able to communicate well Maybe this is reasons which make me to change my thoughts and bad habits Hence, I loved this

job; it gave me a patient virtue, professionally working style

I spent 5 weeks on training in the “Dong Hanh Viet” Travel Company I went

to the company 3 days a week And my working time table is dependent on the working time table of the company

Office time - In the morning: from 7:30a.m to 11:30a.m

- In the afternoon: from 16:00p.m to 20:00p.m

I would report my job and the problems of acquisition by myself as follows:

1 Week 1: From January 10th, 2011 to February 19th, 2011

- The first day: On Tuesday, January 11th, 2011

I had an opportunity to meet with the head of guide department of Dong Hanh Viet Travel Company, the direct advisor, visiting around the company and socializing with everybody in the company and I read the documents about the company and some tour information Then I typed the documents and began my probation at the company The most interested things I found out that there are many foreign customers like French, British, Australian and I think that is a wonderful opportunity for me to practice my English and my communication skills

INTERNSHIP DIARY OF THE FIRST WEEK

(10/01/2011-16/01/2011)

- Tuesday

(11/01/2011)

- Morning: From 7.30

AM to 11 AM

- Afternoon: From 1.30

PM to 4 PM

- Having an appointment with the head

of guide department of Dong Hanh Viet Travel Company, the direct advisor, visiting around the company and socializing with everybody in the company

- Reading documents about the company and typing some documents

- Thursday

(13/01/2011)

- Morning: From 7.30

AM to 11 AM

- Afternoon: From 1.30

PM to 4 PM

- Being given directions about my

work

- Beginning my probation: greeting customer, calling and answering telephone

- Saturday

(15/01/2011

- Morning: 7.30 AM to

11 AM

- Afternoon: 2 PM to 5 PM

- Typing document of tours

- Cleaning table and arranging documents

- Reading the material about domestic and international tours of the company

- Greeting customers

2 Week 2: From January 17th, 2011to January 21st, 2011

INTERNSHIP DIARY OF THE SECOND WEEK

(17/01/2011-21/01/2011)

Monday

(17/01/2011)

- Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 4.30 PM

- Typing documents

- Greeting guests and answering telephone

- Translating an announcement of schedule of tours

- Photocopying documents for customers

- Receiving faxes

Wednesday

(19/01/2011 - Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 5 PM

- Introducing domestic tours to customers

- Reading documents of company and translating them

- Typing the documents

- Answering telephone from foreign customer

Thursday

(20/01/2011)

- Morning: 7.30 AM to

11 AM

- Afternoon: 2 PM to 5 PM

- Calling and answering telephone from customers

- Typing document of tours

- Greeting guests and answering telephones

- Translating documents about the domestic tours

3 Week 3: From January 24th, 2011 to January 30th 2011

INTERNSHIP DIARY OF THE THIRD WEEK

(24/01/2011-30/01/2011)

Monday

(24/01/2011) - Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 4.30 PM

- Translating documents on domestic tours

- Photocopying documents for customers

- Greeting guests and answering telephones

- Receiving faxes

Tuesday

(25/01/2011) - Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 5 PM

- Translating reports on Danang-Dalat tour

- Delivering fliers

- Introducing domestic tours to customers

Thursday

(27/01/2011)

- Morning: 7.30 AM to

11 AM

- Afternoon: 2 PM to 5 PM

- Sending faxes to Ms Thanh-manager of company

- Translating contracts with AB limited company

- Typing document of tours

- Cleaning table and arranging documents

4.Week 4: From January 31 st , 2011 to February 6 th : I was off for Tet holiday 5,Week 5: From February 8th, 2011 to February 13th, 2011

INTERNSHIP DIARY OF THE FIFTH WEEK

(08/02/2011-13/02/2011)

Tuesday

(08/02/2011) - Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 4.30 PM

- Greeting guests and answering telephones

- Translating documents on domestic tours

- Photocopying documents for customers

- Receiving faxes

Thursday

(10/02/2011) - Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 5 PM

- Introducing domestic tours to customers

- Dealing with customers with Mr Tuan

- translating document on regional tours

Friday

(11/02/2011)

- Morning: 7.30 AM to

11 AM

- Afternoon: 2 PM to 5 PM

- Calling and answering telephone from customers

- Typing document of tours

- Cleaning table and arranging documents

- Sending and receiving faxes

6 Week 6: From February 14th, 2011 to February 20th, 2011

INTERNSHIP DIARY OF THE SIXTH WEEK

(14/02/2011-20/02/2011)

Tuesday

(15/02/2011) - Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 4.30 PM

- Greeting guests and answering telephones

- Translating documents on Nha Trang city tours, typing and photocopying the documents for customers

- Translating document of the tour Saigon-Phnompenh-SiemReap

Thursday

(17/02/2011) - Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 5 PM

- Introducing domestic tours to foreign customers

- Greeting customers and providing them with some information about some international tours

Friday

(19/02/2011)

- Morning: 7.30 AM to

11 AM

- Afternoon: 2 PM to 5 PM

- Calling and answering telephone from customers

- Typing some document for customers

- Translating some fliers about the domestic and regional tours

7 Week 7: From February 21st , 2011 to February 27th , 2011

INTERNSHIP DIARY OF THE SEVENTH WEEK

(21/02/2011-27/02/2011)

Tuesday

(22/02/2011) - Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 4.30 PM

- Translating document of schedule

of the tour Ha Long Bay-Viet Hai village –Pearl Island

- Greeting guests and answering telephones

- Typing document for the meeting

of the company

Thusday

(24/02/2011) - Morning: 7.30 AM to

11 AM

- Afternoon: 1.30 PM

to 5 PM

- Photocopying documents for customers

- Receiving faxes

- Greeting customers and providing them with some information about some international tours

Friday

(25/02/2011)

- Morning: 7.30 AM to

11 AM

- Afternoon: 2 PM to 5 PM

- Taking part in the tour Danang- Hoi An with Mr Lam Tuan

8.Week 8: From February 28th, 2011 to March 5th, 2011

INTERNSHIP DIARY OF THE EIGHTH WEEK

(28/02/2011-5/03/2011)

- Tuesday

(01/03/2011)

- Morning: From 7.30

AM to 11 AM

- Afternoon: From 1.30

PM to 4 PM

- Photocopying documents for

customers

- Calling and answering telephone from customers

- Typing document of tours

- Greeting guests and answering telephones

- Thursday

(03/03/2011)

- Morning: From 7.30

AM to 11 AM

- Afternoon: From 1.30

PM to 4 PM

- Introducing domestic tours to customers

- Greeting customers and providing them with some information about some international tours

- Friday

(04/03/2011

- Morning: 7.30 AM to

11 AM

- Afternoon: 2 PM to 5 PM

- Typing document of tours

- Cleaning table and arranging documents

- Having a small party with everybody in the company

III THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE TRAINING COURSE

Through 8 weeks of training process at the “Dong Hanh Viet” Travel Company, I got a lot valuable working experience and soft skills In my opinion, these precious experiences will help me a lot for my work in future The following is some of experiences which I gained during this training course

The first, the training course brought to me the opportunity to use my English knowledge through communicating with foreign customers and translating many tour documents I recognized that my English is improved so much through practice

I learned a lot of vocabulary, information and knowledge in tourism as well as know how to use translation methods The second, with the guides of my supervisor Mr Tuan and everybody in the company I learned how to photocopy, receive and send faxes I also had chance to practice doing something in the office such as delivering fliers, sticking and cutting paper Although those look simple, they also gave us difficulties when facing to the real life For example, I know how to deliver advertisements effectively while many people Especially I also learned so many important skills in dealing with customers and working with staffs Moreover, in spite of short time of training process, the internship course at the company makes

me feel more confident and patient than before As a receptionist at the company, I also learned some good characteristics like attentiveness, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and independence