UNIT 4 SPECIAL EDUCATION (HAY - CHUAN)

I am going to write a letter of complaint to the director of the centre.. B : I am going to write a letter of complaint to the director of the centre?. Dear Sir, I am writing to compla

OUR CLASS

WARM -UP

Lesson D WRITING

A letter of complaint

I Pre-writing

Vocabulary

hoàn lại tiền biên nhận

F I'm not happy with it at all

A There are only few native teachers, not all of them are native ones.

C That is not true My class has over 30 students

B I had to pay for them

D Only some of them Mine is not.

E in fact classes often start late and finish early

A Are you happy with your study at English for Today Centre?

A What don't you like most about the centre?

B It's the time They say the class time is from 5:30' p.m to 8:30'p.m,

but (6)………

A Well Everything is different from what the advisement says What are you going to do?

B I am going to write a letter of complaint to the director of the centre

3 What does “B” finally decide to do?

Pre-writing: Filling

1 How many problems does “B” get in the course?

2 Which problem doesn’t “B” like most about the centre?

A : Are you happy with your study at English for Today centre?

A : What don’t you like most about the centre?

B : It’s the time They say the class time is from 5:30 p.m to

8:30p.m but(6 ) ………

A : Well, everything is different from what the advertisement

says What are you going to do?

B : I am going to write a letter of complaint to the director

of the centre.

they are only few native teachers, not all of them are native ones.

I’m not happy with it at all.

that’s not true My class has over 30 students.

Only some of them Mine is not

in fact, classes often start late and finish early.

I had to pay for them.

Task 1:

Dear Sir,

I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement.

………

………

………

………

………

………

To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this problem Please contact me at the above address or by phone at (04) 7 222999

Yours faithfully, Do An Duc

53 Ho Xuan Huong Street

Hanoi-

Vietnam

The Director English for Today Centre

731 Van Xuan Street Hanoi - Vietnam

22 nd February, 2006

Read the example

letter and answer

3 following questions.

1 What is the letter

about?

2 How many parts

are there in a

complaint letter?

3 What is each part

about?

Dear Sir,

I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement.

………

………

………

………

………

………

To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this problem Please contact me at the above address or by phone at (04) 7 222999

Yours faithfully, Do An Duc

Sender’s address Receiver’s address Date of writing Greeting Reason for Writing Suggesting solutions Signature Complaint + Firstly/ First of all , you say that…… but …

+ Secondly, You say that…but… + Furthermore/ Moreover, in the advertisement you say but …

+ In addition, to make the matter worse,…

+ Finally, what I don’t like most is…., The … is not the same as what the advertisement says, … not only … but also… 53 Ho Xuan Huong Street

Hanoi-

Vietnam

The Director English for Today Centre

731 Van Xuan Street Hanoi - Vietnam

22 nd February, 2006

Opening :

Body :

Closing:

Dear Sir,

I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement.

………

………

………

………

………

………

To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this problem Please contact me at the above address or by phone at (04) 7 222999

Yours faithfully, Do An Duc

53 Ho Xuan Huong Street

Hanoi- Vietnam The Director English for Today Centre 731 Van Xuan Street Hanoi - Vietnam 22 nd February, 2006 II – While - writing While - writing Using the information from the dialogue in task 1, complete the letter of complaint below: + Firstly/ First of all , you say that…… but …

+ Secondly, You say that…but… + Furthermore/ Moreover, in the advertisement you say but …

+ In addition, to make the matter worse,…

+ Finally, what I don’t like most is…., The … is not the same

as what the advertisement says, … not only … but also…

III – While - writing Post - Writing

Feedback and correction

I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement.

To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt.

I look forward to hearing from you and to getting a quick resolution of this proplem.

Please contact me at the above address or by phone at (04) 7 222999

Yours faithfully,

Do An Duc

Firstly, you say that there are only native teachers but my class has two

Vietnamese teachers and only one native teacher Secondly, you say that

each class has no more than 20 students, but there are over 30 students in my

class This isn’t ideal for a language class at all Moreover, In the

advertisement, you say we can have books and cassette tapes free of charge, but ,in fact, we had to pay for them In addition, to make the matter worse, the

classroom is not air- conditioned That is quite different from the advertisement.

Finally, what I don’t like most about your centre is the time The class time is not the same as what the advertisement says/ it’s mentioned in the

advertisement Classes not only start late but also finish early.

What have you learnt today ?

How many parts are there in a letter

of complaint?

How many parts are there in a letter

of complaint?

 opening: - writer’s address

- receiver’s address

- writing date

- greeting: Dear Sir, or Madam,

Body:

- reason for writing : I am writing to complain about ,

I wish to express my dissatisfaction with

- complaint: + Firstly/ First of all , you say that…… but …

+ Secondly, You also say that…but…

+ Furthermore/ Moreover, in the advertisement you say… but … + In addition, to make the matter worse,…

+ Finally, what I don’t like most is …….,

The … is not the same as what the advertisement says,

… not only … but also…

I look forward to +V-ing, Please contact me at………

Closing: Yours faithfully,

signature

Form of a letter

Homework: Write a letter of complaint to the

director of Dai Viet Cultural Center about the

music show last Sunday, using the following clues: