managing for quality in higher education

Krone, Ph.D.Managing for Quality in Higher Education A Systems Perspective Download free books at... Download free eBooks at bookboon.com3 Managing for Quality in Higher Education: A Sys

Trang 1

Ben A Maguad, Ph.D & Robert M Krone, Ph.D.

Managing for Quality in Higher Education

A Systems Perspective

Download free books at

Trang 2

Download free eBooks at bookboon.com

2

Ben A Maguad, Ph.D & Robert M Krone, Ph.D.

Managing for Quality in Higher

Education: A Systems Perspective

An Instructional Text for Teaching the Quality

Sciences

Trang 3

3

Managing for Quality in Higher Education: A Systems Perspective

ISBN 978-87-403-0205-9

Trang 4

Click on the ad to read more

Managing for Quality in Higher Education

4

Contents

Contents

Implications For Higher Education 86

Moral Leadership And Quality Management 89 Ethics And Failure Prevention 90

he Cost Of Quality 94

www.sylvania.com

We do not reinvent the wheel we reinvent light.

Fascinating lighting offers an ininite spectrum of possibilities: Innovative technologies and new markets provide both opportunities and challenges

An environment in which your expertise is in high demand Enjoy the supportive working atmosphere within our global group and beneit from international career paths Implement sustainable ideas in close cooperation with other specialists and contribute to inluencing our future Come and join us in reinventing light every day.

Light is OSRAM

Trang 5

Click on the ad to read more

5

Contents

On Management And Development Of Human Resources 109

360°

thinking

Discover the truth at www.deloitte.ca/careers

Trang 6

6

All rights reserved No part of this book shall be reproduced or transmitted in any form or by any means, electronic, mechanical, magnetic, or photographic including photocopying, recording or by any information storage or retrieval system, without prior written permission of the publisher No patent liability is assumed with respect to the use of the information contained herein Although every precaution has been taken in the preparation of this book, the publisher and authors assume no responsibility for errors or omissions Neither is any liability assumed for damages resulting for the use of the information contained herein

he organizations, companies or agencies sponsoring advertisements in this book are solely responsible for the contents of those advertisements he authors, and their respective educational organizations, do not necessarily endorse the products or services advertised

Trang 7

7

Dedication

We dedicate this book to those students on Earth, or in Space, who commit their lives to the Quality Sciences

which will be the source of improvement for humankind where ever their residence,

Ben A Maguad Robert M Krone

Trang 8

8

Reviewed by Lawrence G Downing, MA, BD, DMin

Higher education is capturing headlines across America, but not always for what some consider the right reasons As tuition costs have out-paced the cost of living and student debt has soared, debates rage over whether a college degree provides a good return on the student’s investment of time and money Within the context of the current unsettled educational environment, Professors Maguad and Krone’s work is

a welcome resource he authors, in the opening chapter, identify the principles that have guided the Quality Movement in industry and business and apply them to the world of higher education

Drawing from their years of experience in the classroom, their participation in the business world, governmental agencies, and their long-standing involvement in the Quality Movement, Maguad and Krone provide an overview of the Quality Movement and identify the people who inluenced its growth and contributed to its success he brief biographies of those who have been associated with the Quality Movement in America and other countries give life to the movement he contributions each person has made to the Quality Movement and the efect these people had on industry, business and government are a balance to the world of theory and hypothesis

he “New Systems Perspective” that is an important component of the book emphasizes the importance of Quality in higher education he student will ind an extensive overview of the issues that confront higher education and the challenges that now confront those who are part of the contemporary educational system

he strength of this book is that it brings together the practical and theoretical perspectives associated with Quality Movement he book analyzes the principles and beneits that have been part of the Quality Movement and applies them to the challenges that confront those who participate in higher education

On the practical side, the book reminds educators that in the business and industrial world, quality is deined as meeting or exceeding customer expectations he authors develop their case that this is a valid model for higher education and address the reluctance educators have to consider students as their customers As a result, educators too oten fail to examine their customer’s needs and therefore do not ofer the desired product

Ethics and Moral Leadership are an important component of the book’s message Within the context of recent ethical and moral lapses on the part of corporations and individuals readers are well reminded of the role ethics and moral leadership have within the Quality Movement hose involved in the education industry will ind practical in this book a practical application to guide them in the perpetration of ethical and moral institutions

Trang 9

9

he authors have provided a contemporary look at how the Quality Movement has impacted society, industry, health care, and set forth a model that will beneit higher education when the same principles are incorporated into the educational structure he charts, graphics and tables displayed throughout the book assist the reader to visualize the concepts presented and verify the author’s statements he sources used are well documented and simple to follow he book is written in language that is understandable and theories presented to document a point are clear and understandable

I believe that this book will prove a helpful source to the student who wishes to understand the Quality Movement and apply its principles to his or her profession Educational administrators, academicians, and those interested in the history of the Quality Movement will beneit from what the book ofers he reader will ind that the book covers the key issues associated with the Quality Movement and provides evidence why quality is important to the educational process his is a broadly based book and eclectic

in its context he authors have successfully integrated diverse disciplines in an accessible format while at the same time providing a focus on what are the signiicant forces necessary to provide quality education SUGGESTIONS FOR FUTURE EDITIONS

I encourage the authors to consider a section that is designed for the members of the boards that over-see educational institutions Encourage them to promote quality and hold administrators accountable for the quality of education ofered and stress the importance of ethical and moral practices within the institution

Trang 10

10

Part I Introduction And Historical Context

Part I Introduction And Historical

Context

he world of higher education is undergoing profound and rapid changes which force educational systems

to respond to ensure that the quality of life in these communities is maintained hese changes emanate from a number of factors like the explosive growth in knowledge and information, shit towards more information-based services, move towards more global interdependence, greater participation in decision making, and call for greater educational accountability and transparency

Academic and administrative challenges confronting institutions of higher education are real he standard response in the past has been to cut non-basic services and lay of personnel Unfortunately, administrators have become experts in providing quick ixes to problems that don’t seem to go away Chapter 1 explains why managing for quality is vital in higher education and why current responses

to challenges may not be adequate to meet the needs of a rapidly changing world A new model for quality improvement with proven success is needed that examines each and every process and promotes comprehensive, continued and permanent reform Chapter 2 examines the origins of the quality improvement movement, its development, and future trends It is interesting to note that the quest for quality has always been a part of every human endeavor ever since civilization began Such quest has provided a safeguard against anything that threatens human health and safety as well as the environment

Định dạng
Số trang	10
Dung lượng	3,26 MB