Đáp án chuẩn bài test tiếng anh đầu ra

Select the best response to the question or statement and mark the letter A, B, or C on your answer sheet.. B I am looking for something C I can’t do it The best response to the questio

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LỜI NÓI ĐẦU

Chuẩn đầu ra của sinh viên Học viện Tài chính đã được quy định và công bố theo Quyết định

số của Giám đốc Học viện Tài chính

Bộ sách ôn thi Tiếng anh chuẩn đầu ra của Học viện Tài chính (English for Business

Communication) được biên soạn và xây dựng bao bồm 03 Modul nhằm giúp cho Sinh viên tiếp cận với Tiếng Anh tài chính –kế toán theo định hướng TOEIC, cụ thể:

▪ Modul 1 (M1): giúp học viên có kiến thức cơ bản về Tiếng anh tài chính kế toán và những cấu trúc ngữ pháp cơ bản, ôn luyện các kỹ năng Thời lượng 15 buổi học Tài liệu 01 quyển + 01 CD

▪ Modul 2 (M2): giúp học viên làm quen với bài thi TOEIC và ôn luyện các kỹ năng, ngữ pháp nâng cao Thời lượng 05 buổi học Tài liệu 01 quyển + 01 CD

▪ Modul 3 (M3): giúp học viên có các “tips” làm bài thi và dạng đề thi theo định hướng TOEIC Thời lượng 04 buổi học Tài liệu 01 quyển + 01 CD

Trong quá trình biên soạn Nhóm tác giả đã có gắng đã hoàn thiện bộ tài liệu ở mức độ cao nhất, tuy nhiên sẽ không tránh khỏi những thiếu sót nên rất mong nhận được các ý kiến đóng góp của độc giả

Trân trọng cám ơn!

Trung tâm Ngoại ngữ - Tin học

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Văn phòng: Phòng 301- Nhà B5 – Học viện Tài chính Phòng tuyển sinh: tầng 1 Nhà B6, B7 – Học viện Tài chính

Website: www.chuandaura.edu vn Email: cfi@hvtc.edu.vn ĐT (04) 66753.725 /66844.269

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Key Part 1

1 B 2.A 3 B 4 D 5 C 6 C 7 B 8 B 9 C 10 B

11 Mark your answer on your answer sheet (A) (B) (C)

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Part 2

Directions: You will hear a question or statement and three responses spoken in English They will be

spoken only one time and will not be printed in your test book Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet

Example

You will hear: What are you doing?

You will also hear: (A) I am doing fine

(B) I am looking for something

(C) I can’t do it

The best response to the question “What are you doing?” is choice (B), “I am looking for something”, so (B) is the correct answer You should mark answer (B) on your answer sheet

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Part 3

Directions: You will hear some conversations between two people You will be asked to answer

three questions about what the speakers say in each conversation Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet The conversations will be spoken only one time and will not be printed in your test book

41 Where are the speakers?

(A) in a restaurant

(B) On a bus

(C) in a gift shop

(D) At a hotel

42 What does the man want to know?

(A) Where to get an umbrella

(B) When the bus will arrive

(C) What is being served for breakfast

(D) How long the rain will last

43 When does the gift store open?

(A) At 8:00

(B) At 8:30

(C) At 9:00

(D) At 9:30

44 What does the man want to know?

(A) Where Mr Johnson is today

(B) If the woman has talked to Bob

(C) When Mr Lewis will come into the

office

(D) Who has the file he is looking for

45 Where is Bob this morning?

(A) With a client

(B) At a bank

(C) At the head office

(D) In Mr Johnson’s office

46 What will the man most likely do next?

(A) Drive over to the head office

(B) Read over a document

(C) Walk over to a co-worker’s office

(D) Call Mr Johnson on the phone

47 Why is the woman not going to the concert?

(A) She has some work to do

(B) She has an urgent matter to take care of

(C) She does not like the band

(D) She has dinner plans with friends

48 What does the man want to know?(A) Why the woman can’t go

(B) What the name of the band is

(C) Where the concert will take place(D) Who the woman will be going with

49 What does the man say about the band?(A) They are a local group

(B) He is a great fan

(C) His sister is the lead singer

(D) He has seen them a few times before

50 What are the speakers talking about?(A) A workshop they just attended(B) A class the man is taking(C) Gossip from the office today(D) Their upcoming seminar-at the head office

51 How does the man feel about the workshop?

(A) it was not necessary

(B) It was very boring

(C) it was very informative

(D) It was time-consuming

52 Who are the speakers?

(A) Lecturers(B) Managers(C) Clients(D) New employees

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53 Where most likely is the conversation

(A) Call the bookstore

(B) Pick up a new table

(C) Clean the windows

(D) Make a reservation

55 What will the woman do next?

(A) Clean the table

(B) Order some food

(C) Call her secretary

(D) Show the man to his table

56 What is the purpose of the woman’s

57 What does the man request?

(A) To have the items delivered a day early

(B) To visit the factory site

(C) To talk to the woman’s supervisor

(D) To get a day off on Friday

58 When will the man receive the goods?

(A) Arrange a dental appointment

(B) Get Mr Gomez’s cell number

(C) Call someone on the phone

(D) Attend the managerial meeting

60 When is Mr Gomez supposed to arrive?(A) At 11 o’clock

(B) At 12 o’clock(C) At 1 o’clock(D) At 2 o’clock

61 Where will the man most likely go next?

(A) To a meeting(B) To the dentist office(C) To Mr Gomez’s office(D) To the parking lot

62 Why is the man calling?

(A) To ask for the website address(B) To cancel an appointment(C) To inquire about the business hours(D) To place an order for some products

63 According to the woman, why is the store closing early tonight?

(A) They close early on weekends

(B) They are doing some inventory work;(C) Business is slow these days

(D) There is a power outage

64 What does the woman suggest the man do?

(A) Delay the delivery until the weekend(B) Come to the store a bit earlier

(C) Call before coming down to the store(D) Go to their website

65 When will the staff meeting take place?(A) This morning

(B) This afternoon(C) Tomorrow morning(D) Tomorrow afternoon

66 Who will join the company next week?(A) Rhonda

(B) The advertising manager(C) The general manager(D) Mr Brown

67 Why is the woman concerned?

(A) She has a schedule conflict

(B) She does not like the new manager.(C) She forgot to attend the meeting.(D) She is late for her appointment

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68 When will the woman make her

(A) He has to attend a board meeting

(B) He has to step out of the office

(C) He has to finish the budget report

(D) He has to make a presentation

70 Why does the man push the meeting back to 9:30?

(A) He will be coming into work late.(B) He always has some work to take care

Directions: You will hear some short talks given by a single speaker You will be asked to answer

three questions about what the speaker says in each short talk Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet The talks will be spoken only one time and will not be printed in your test book

71 Where is Mr Patterson at this moment?

(A) At home

(B) In his office

(C) At the warehouse

(D) At the reception desk

72 How often does Larry check his

messages?

(A) Once an hour

(B) Once every two hours

(C) Once every three hours

(D) Once every four hours

73 Who will most likely talk to the

receptionist?

(A) Callers who have an appointment

(B) Anyone who calls the company

(C) People who want to visit the

warehouse

(D) Those with an urgent matter to discuss

74 Why is the caller apologizing?

(A) He is calling at a very early hour of the

day

(B) He forgot to return Dave’s call;

(C) He can’t come into work today

(D) He is running late for an appointment

75 Where does the caller work?

(A) At a supermarket(B) At a restaurant(C) At a hospital(D) At a warehouse

76 According to the speaker, what happened to Susie?

(A) She is sick at home,(B) She went away on a trip,,(C) She got into a car accident

(D) She is caught in rush-hour traffic

77 What will happen momentarily?

(A) The name of the winner will be announced

(B) The new designer will be given a check

(C) The listeners will participate in a design contest

(D) The new vehicle will be unveiled

78 How many designers entered the design contest?

(A) 10(B) 20(C) 30(D) 40

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79 What will Leslie do?

(A) She will introduce the designer of the

car

(B) She is going to submit her design

work

(C) She will make a closing speech

(D) She is going to reveal the winning

design

80 What will Mr Johnson do this year?

(A) Hire more employees

(B) Retire

(C) Take a vacation

(D) Start a new job

81 How many interviews will the listeners

(B) To give managers a two-week holiday

(C) To guarantee a salary increase every

year

(D) To provide equal opportunity for all

workers

83 What is the purpose of the talk?

(A) To promote a co-worker

(B) To show employees the first company

newsletter

(C) To announce the day’s schedule

(D) To notify the staff about a new worker

84 How often will the newsletter be

86 What most likely would be found at the store?

(A) Refrigerators(B) Armchairs(C) Flowers(D) Cars

87 Who would most likely respond to the advertisement?

(A) People who will redecorate their homes

(B) People who want to buy a brand new car

(C) People who have old appliances(D) People who are thinking of making a garden

88 How can a listener get a discount?(A) By coming to the store early(B) By making a purchase over 50 dollars(C) By bringing an advertisement coupon(D) By exchanging an old item with a new one

89 Why did the speaker miss the phone call earlier?

(A) He was visiting a client

(B) He was in a meeting

(C) His phone was not working

(D) He was talking to the sales manager

90 What did Phil forget to leave?

(A) His contact number(B) The meeting date(C) The sales report(D) The flight schedule

91 When will Mr Daniels not be in his office?

(A) On Monday(B) On Tuesday(C) On Wednesday(D) On Thursday

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92 What does the speaker mention is the

reason for the celebration party?

(A) The grand opening of their first store

(B) The finalization of a big sale

(C) The introduction of a new product

(D) The launch of their new website

93 Who should go and speak with Wendy?

(A) Those who want to participate in the

(A) Provide directions to the hotel

(B) Prepare a guest list

(C) Send out invitation cards

(D) Gather the product samples

95 Who most likely is the speaker?

(A) The president

97 Where will the listener meet the vice- president?

(A) At the airport(B) At the restaurant(C) At the accounting office(D) At the conference room

98 When will the work be done in the lobby?

(A) Monday(B) Tuesday(C) Thursday(D) Friday

99 What does the speaker ask the listeners

to do on Monday?

(A) To stay home(B) To check the bulletin board(C) To use a different entrance(D) To help make the workplace look better

100 Who most likely is the speaker?(A) A security guard

(B) A painter(C) A sales manager(D) A maintenance worker

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In the Reading test, you will read a variety of texts and answer several different types of reading comprehension question The entire Reading test will last 75 minutes There are three parts, and directions are given for each part You are encouraged to answer as many questions as possible within the time allowed

You must mark your answers on the separate sheet Do not write your answers in the test book

Part 5:

Directions: A word of phrase is missing in each of the sentence below Four answer choices are given below each sentence Select the best answer to complete the sentence Then mark the letter (A), (B), (C), (D) on your answer sheet

101 Customers are adviced to double-check their orders to ensure that they will be sent…………

… the correct address

(A) until (B) upon (C) among (D) to

102.Last week’s performance was judged to be a major……… …even though it received no local

media coverage

B) succeed (C) successful

(D) successfulnes

103.Please ……… Ms.Mary that no one has received their paychecks yet.

B) notify

(C) delive

(D) present

104.Employees on official business are offered ………….for any expenses

(A) investment (B) dimension

((C) reimbursement

((D) expenditure

incurred for meals – related to workshops, business meetings, or company –related events

105.Underwood Energy Service Inc offers……….…benefits to full-time employees, including

dental insurance

(A) attraction (B) attractive (C) attract (D) attracted

106.Customers at Prussian Blue Books are reminded to keep their receipt……… proof of

purchase when they place an order

(A) off (B) except (C) as (D) though

107.Several stall heads……… a better understanding of the importance of motivation and

teamwork from the last workshop

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(A) gaining (B) will gain (C) gain (D) were gained

108.Anyone……….…experiences complications with the new software is encouraged to bring

this matter to Mr Gruber’s attention in room 210

(A) who (B) which (C) whom (D) whose

109.Attendance is mandatory for the staff meeting……… … for next Tuesday in the council hall

(A) has been scheduled (B) schedule (C) will schedule (D) scheduled

110.Renovation this summer will increase Larchnere Concert Hall’s seating………by 80

seats

(A) intensity (B) capacity (C) preparation (D) aptitude

111.The………… on foreign developments in the fashion industry will include refreshments and a

45-minute question period afterwards

(A) increase (B) referral (C) policy (D) presentation

112.Mr Leavenworth sought free legal advice online before………with his own lawyers.

(A) to consult (B) consults (C) consulted (D) consulting

113.Dr.Elizabeth Kay was by………… until the arrival of Dr.lan DeSilva at8:30a.m

(A) her (B) herself (C) she (D) hers

114.Once the written………… has been provided to the secrectary, she can pass on the

information to Mr.Oliveri

(A) estimate (B) guess (C) suggestion (D) judgment

115.Employee accounts and other………… paperwork must be stored under lock and key in the

main office

(A) achievable (B) related (C) alike (D) interested

116.An investment………….gradually increases in value over the years can be more profitable than

more short-term alternatives

(A) that (B) they (C) what (D) when

117.New department heads must attend meetings………….in order to be exposed to new ideas from

other team members

(A) frequent (B) frequenting (C) frequently (D) frequency

118.Our aim is to focus on customers’needs and satisfaction by………introducing exceptional

goods

(A) consist (B) consistantly (C) consistent (D) consisting

119.Students can……….….in the university’s education program starting July 6th.

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(A) enroll (B) admit (C) apply (D)subscribe

120.Our firm received……….…from numerous clients for our excellent work over past twenty

years

(A) complement (B) complimented (C) compliments (D) complementary

121.Beginning next April, financial benefits will be available……….to those customers who

signed the necessary contract

(A) exclusiveness (B) exclusively (C) exclusionary (D) exclusion

122.A recent survey showed that the increase in the number of random tax audits on businesses has

been……….unpopular

(A) predict (B) prediction (C) to predict (D) predictably

123.The company is pleased to announce that we have invited several members of our

experienced…… … and casual staff to become permanent employees

(A) minor (B) lengthy (C) temporary (D) duplicate

124.The business council stated its opinion that the new panalties for tax evasion are out

of……….…with the seriousness of the crime

(A) size (B) propotion (C) equivalence D)combination

125.To celebrate our tenth year in the stationery supply business, we’d like to offer a special bonus

discount……….to our most loyal customers

126.………recent adjustments in imcome tax rates, workers will find themselves pleasantly

surprised by an increase in the size of their paychecks

(A) Due to (B) While (C) In fact (D) Whether

127.In addition to improvements to the company cafeteria, the company sports facility

will……….….be upgraded

(A) besides (B) either (C) also (D)too

128.Due to popular demand by the staff members, the scheduled talk by Mr.Smith will take

place………… Room 15 instead of Room 20 as was first planned

(A) in (B) on (C) of (D) as

129.The vast number of new businesses the city is attracting is good news for the local economy;

however the ……… of vacant office space os something the mayor has to figure out soon

(A) level (B) training (C) shortage (D) approaching

130 ……….Mr.Pennington retires, he will receive an annual pension of more than fifty

thousand dollars from Packard Incorporated

(A) Often (B) Once (C) Whoever (D) Sometimes

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131.………….Mr Bingham’s promotion became official, many of his colleagues have approached

him to congratulate him

(A) Despite (B) Still (C) Since (D) During

132.John Clarke, who is in the prime of his career, has been ranked……….the top of 10 players in

tennis history by Sports Daily

(A) at (B) into (C) among (D) from

133.They had to stop the production line for nearly two hours after a problem was discovered and

the workers had to wait until they………instruction from their superiors

(A) raised (B) received (C) persuaded (D) contended

134.The sales division reported a 64 percent drop……… the last sales period

(A) during (B) with (C) at (D) to

135.I am sorry to hear that you are having a personer problems, but that is not an ……….for

arriving at work an hour late on a regular basis

(A) excused (B) excuses (C) excusing (D) excuse

136.Once we sign the merger……….…with Lovelace Art Supplies, we will be the largest provider

of arts and crafts materials in the city

(A) understanding (B) conclusion (C) agreement (D)preposition

137.The president’s assistant told me that she would not be ……… for scheduling the conference

room for staff needs anymore

(A) responsive (B) responding (C) responsible (D) respected

138.I am sorry to report that it is………for us to finish the project by tomorrow’s deadline, but we

can certainly have it done by the middle of next week

(A) imperative (B) important (C) impeccable (D) impossible

139.With the……….….of gasoline rising, companies are investigating the viability of alternative

fuels that burn cleaner and are renewable as well

(A) cost (B) payment (C) charge (D) fee

140.When the customer came into the shop this morning, she started………….that her new watch

stopped working after only two days of normal wear

(A) complain (B) complainer (C) complaining (D) complaint

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PART 6

Directions: In this part, you will be asked to read in English text Some sentences are incomplete

Select the word or phrase that correctly completes each sentences and mark the corresponding letter (A),(B),(C), or (D) on the answer sheet

Questions number 141 – 143 refer to the following article.

Bank Mortgage Rates Will Fall

Several of Canada’s largest banks…………to decrease their mortgage rates Royal Bank

141.(A) decide

(B) deciding(C) was decided(D) have decidedRevealed its plan to cut key mortgage rates by a tenth of a percentage point across the board, while TD Canada Trust will decrease its rates by the same………except for

142 (A) margin

(B) allowance (C) space (D) surplusIts 10-year rate The Bank of Montreal will also lower its fixed-rate morgages on four-year terms and longer by a tenth of a percentage point

And lastly, Vancourver Trust has also jumped on the wagon by announcing that it is planning to…… … its rates, but the exact numbers are still

143 (A) turn down

(B) shorten(C) reduce(D) narrowunknown However, insiders are predicting that the reduction rates will be similar to those of other banks

Questions 144-146 refer to the following email

From : Cindy William [mail to: cindy.william@costworth.com]

Send : Tuesday, October 25, 2007 5:30 PM

Cc : Peter Channings

Subject : Another Sales Lead

Dear Sean,

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I have another sales lead for you today The………… is to send a package by

144 (A) job (B) chance (C) limit (D) pursuit

express cargo mode from FRA to NY The shipments’content is printed matter weighing

appropximately 200kgs, and it will be sent every other day (3 times a week) We are looking for

an arrival on the day after shipment I would like to know……… you are able to handle this and if you can

145 (A) how (B) that (C) what (D) Whether

meet this service requirement If so, can you please quote us the delivery rates and

all………charges in NY? As for profit sharing

146 (A) defended (B) refused (C) incurred (D) conveyed

I would like to say 50/50 as we discussed earlier I am hoping that this will be okay with you

I look forward to your reply soon Thanks!

ADVERTISERS AND JOB SEEKERS

Misleading advertisement places in the employment ………

147 (A) area (B) section (C) branch (D) department

of our newspaper can result in hardship and time wasted by those who are looking for jobs, ans this is certainly unacceptable Placing false ads that are misleading is an offence against the Trade Practices and Fair Trade Act

Any………….wishing to place a want as with us should keep in mind that all

148 (A) Employees (B) employs (C) employment (D) employer

Advertisement should include a job title, a clear……….of the job,

149 (A) information (B) subscription (C) description (D) requirement

under the appropriate category

For further information, contact the Department of Fair Trade at 755-5720 during business hours

Questions 150-152 refer to the following letter

Your account information

Your Zone number: 115-2005 Your account number: 58124

Welcome Mr.Patrick Dillon:

Thanks for choosing Zone Our promise is simple: we always offer you the best……….with greater choice and flexibility In this spirit, we invite

150 (A) value (B) valor (C) valuable (D) validity

you to get to know all about Zone

Three easy guides! Tons of tips and rewards to discover!

This package will help you get familiar with the……….privileges

151 (A) much (B) many (C) every (D) most

of your prepaid serivice and the innovative services Zone offers you, from text messaging to mobile Internet service You’ll discover all the way to manage your account on zone.com You can also visit zone.com for loads of tips on making the most of your………

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152 (A) computer (B) handset (C) textbook (D) account

If you have any questions, simply visit zone.com, or call 116, free of charge, from your Zone, or call 1-800-7555-zone (ext.451)

Explore away!

Andrew Chiva

Vice-president, Customer Relations

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Part 7

Directions: In this part, you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements Each text is followed by several questions Select the best answers for each question and mark the letter (A), (B), (C), or (D) on your answer sheet

Questions 153 – 154 refer to the following advertisement.

Diva’s Yearly Summer Clearance Sale –

This weekend Only!

This weekend, summer clothing is 20% off! Come early to take advantage of our remaining summer items, including shirts, shorts, and sandals Take an extra 10% off kid’s clothing and active wear Beach accessaries discounted up to 50% Visit our Southend, Westmere, and

Northstar locations and save!

Please be aware:

• Women’s swimwear is not included in summer clearance sale

• Store hours during the clearance sale will be 7 a.m – 10 p.m

• Discounts do not apply to our Eastwind location

Starting Monday, 9/10, we will resume our normal hours (8 a.m – 6 p.m.)

153 What is inferred from the advertisement?

(A) The sale will continue for a week (C) The sale only applies to the Northstar

location

(B) The sale begins on Thursday (D) The sale will take place during extended

business hours

154 As stated in the advertisement, which item will NOT be on sale this weekend?

(A) Sandals (C) Shirts

(B) Women’s swimwear (D) Shorts

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Questions 155 –156 refer to the following memo Memorandum

To: Team members

From: Administration

Date: August 3

Save the date! In order to continue our long-standing tradition, The Sun Group will hold a yearly

“Fun in the Sun” day at Patterson Part for all employees and their immediate family members Last year’s event was a huge success, and we are looking forward to an even better turnout this year We hope that you will join us for great food, great company, and fantastic entertainment.Thanks to Connie Rosegarden for organizing this year’s get-together, to be held on Sunday, August 15 We would also like to thank Charles Sandpiper for offering to provide musical

entertainment Charles will be playing avariety of woodwind instruments We hope to see you in the park, or , in the case of bad weather, in the pavilion immediately next to the park

Volunteers are needed before and after the gathering Contact John White at 223 – 2122 if you are able to help Look for more information in your mailboxes in the coming week

155 What is being organized?

(A) A performance (C) A job fair

(B) Training (D) A social event

156 What is the alternate plan?

(A) The event will be cancelled (C) The event will be held in a pavilion

(B) The event will be held at the office (D) The event will be held later in the afternoon

Questions 157 – 159 refer to the following e-mail

To Marketing Staff

From Todd Snow, Manager

Re Phone Conference

Date January 9

Global marketing Team,

Thank you for your continued hard work worldwide In order to facilitate communication

between our sites, we will be conducting a phone conference next Monday, January 12, involving staff in multiple time zones We hope that this will given everyone an opportunity to stay up to date on current marketing issues In the conference, we will be covering the following items:

• Sales trends in the past 3 months

• Ideas for raising awareness of products in target market areas

• Locating future markets to enter

All staff currently involved with the Globe project will be asked to join in this teleconference This includes staff in our Australian, Eastern European, and South American offices Stass in overseas locations will join the conference call at the following local times:

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157 Why was this e-mail written?

(A) To remind staff of an approaching deadline (C) To inform global staff about an upcoming

meeting(B) To welcome a new staff member (D) The change the previously stated meeting

time

158 What will members NOT discuss in the conference?

(A) Patterns in sales in recent months (C) Making people more aware of products(B) Hiring new staff members globally (D) New market areas

159 What does the e-mail indicate about the meeting?

(A) The conference call will be recorded (C) The conference will last an hour

(B) The manager will not be attending the

meeting

(D) The staff involved in the call will be in different time zones

Questions 160 – 162 refer to the following advertisement

WorkSpace Office Furniture FALL SALE!

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Save 15% on standard components and packages

* Interactive Deck (Walnut Laminate) $1,095 → $930.75

SAVE 45% ON METAL BOOKCASES!

Choose from a variety of heights and widths and save up to 45%!

* 2-shelf, 42 Metal bookcase (black) $640 - $352

SAVE 40% OFF TUXEDO CHAIRS!

All models of the Tuxedo Chair – Medium Back & Manager Back

* Tuxedo Chair (Medium Back) $808 → $484.80

FREE SHIPPING ON MOST ORDERS OVER $500!

Limited time offer Exclusion apply Visit our store for details

Call us at 1-800-466-412

Monday - Friday 10a.m – 5p.m

Saturdays & Sundays 11 a.m – 6p.m.*

952 Industry Drive Tukwila, WA 98188

* Saturday & Sunday hours extended during special sale

Regular hours are 11 a.m – 4 p.m

160 What does this advertisement announce?

(A) Furniture is important for work areas (C) The business is having a liquidation sale

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(B) All items in the store are offered at special

Questions 163 – 166 refer to the following e-mail

To: Stepanie Boerne < sbb @ powell.ca>

From: Jean-Pierre Leduc <jpleduc@ sollant.ca>

Subject: Order #5324309DX Received

………

Ms Boerne,

I am writing to confirm the receipt of our order (#5324309DX) on Monday the 12th of Jun

Although we are pleased to have finally received the goods, after waiting a week more

than expected, I am still concerned about the quality of service we will receive from you

in the future I assume the late shipment was due to your being new to this position of

liaison with Sollant, so let me review with you the stipulations on our contract We are to

receive all of our shipments within four days of ordering, not ten I am not sure what your

policies are with other companies, but I noticed on the invoice that this past shipment was

not sent air express but rather ground transport I also noticed that you yourself signed the

invoice I take this to mean that you made the mistake, rather than the shipping staff We

have never had problems with our shipments before, and I trust this will not happen again

I would like to continue doing business with Powell, but if this type of thing continues, I

will be searching for a new supplier I would appreciate your prompt attention to this

(A) Mr.Leduc’s secretary (C) A representative of Powell

(B) A shipping staff member (D) Mr.Leduc’s customer

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164 According to the e-mail, how many times have deliveries been late?

(A) Once (C) Four times(B) Twice (D) Ten times

165 What is the tone of the e-mail?

(A) Accessible (C) Contrary(B) Accusatory (D) Encouraging

166 What might Mr.Leduc do if he receives another late shipment?

(A) Call Ms.Boerne’s supervisor (C) Visit Ms.Boerne’s office

(B) Ask Powell for a new liaison (D) Find a different company

Questions 167- 168 refer to the following advertisement

Choose from a splendid range of gifts for her and for him at an amazingly affordable price!

We offer:

Unique gift ideas

Wedding &baby gifts

China and crystal

Flatware & specially gift selections

Our service include:

Free gift wrapping for purchases over $20

Nationwide next-day delivery guaranteed

Professional gift consultation

Call our store today: 1-888-552-4200

167 What business is this advertisement for?

(A) Florist shop (C) Gift shop(B) Art gallery (D) Delivery service

168 What does the advertisement offer?

(A) Gift wrapping is free on all orders (C) Next-day delivery is for local customers only.(B) Discounts apply to all orders over $20 (D) Items will arrive by the next day anywhere in

the country

Questions 169 – 170 refer to the following notice

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We’re pleased to announce that all employees fof BMC Corporation now have access to our online document archive Our IT team has worked for over four months to provide this convinient and efficient system This will enable employees to gain access to the archive anytime and anywhere, whether they are working in the office, on the road or at home Follow the directions below to take advantage of the online document archive.

1. Go to the document section of the website www.bmc.com/docs

2 Click on “archive” to search the database

3 To use the archive you need to log in:

a Enter user name (employee’s e-mail address)

b Enter password (employee identification card number)

4 Use the database research to find the document you are looking for:

169 Who is this announcement for?

(A) College students (C) BMC employees

(B) System analysts (D) BMC shareholders

170 What does this announcement describe?

(A) Directions on how to subscribe to an Internet

service

(C) Location of available documents

(B) Information on how to log on to the online

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