HOUSEKEEPING MANAGEMENT Golden key hotel

I. INFORMATION ABOUT GOLDEN KEY HOTEL 1. General information Golden Key hotel Hanoi is located in the center of HaNoi capital, next to station, Old Quarter HaNoi, commercial center museum and shopping. 65C, Quan Su, Hoan Kiem, HaNoi. Golden Key hotel of trading company and tourist T.Q.B one of the three star, good decorate, large lobby with 43 standard room, modem facilities, enthusiastic staff and they are always customer satisfaction. Golden Key hotel has just been split from The Guest House General Confederation and target is internal customer

"THÊM CHỦ ĐỀ"

Hanoi Open University Faculty Of Tourisms HOUSEKEEPING MANAGNMENT

Golden Key Hotel

Lecturer: VU THI KIM OANH

Golden Key hotel

I Golden Key Hotel

1 General about hotel

 Located: 65 C Quan Su, Hoan Kiem, Ha Noi

 3 stars hotel

 Just split from The Guest House Confederation

 Was established in 1997

1 General about hotel

2 Diagram organization structure

II H ouse

ent

1 Organization chart of housekeeping department

Roo m

at ten dan t

of fic e

ho urs

Su per vis or

Roo m

att en dan t

AM

Pub lic

Att en dan t

Off ice

hou rs

Roo m

Att en dan t

PM

2 Number staffs of housekeeping

2.1 Number of staffs

5 st affs

2.2 The calculation of the number staffs

Total number room: 44 rooms

Occupation: 70%

Labor productivity: 14 room/1 shift/1 staff

One day: 3 shift (am, pm and office hours)

4 day off/ a staff/ 1 month

Calculation:

Number of staffs needed: 44: 14= 3,14

(staffs)

3 Table job descriptions for each

position in the housekeeping

department

4 Calendar of employees working

chamber parts

5 Productivity & Salary

• Total time for 1 shift: 8 hours * 60 minutes= 480 minutes

• Total time spent for other activities:

- Beginning the shift activities: 15 minutes

- Ending the shift duties: 15 minutes

-> total time spent other activities: 60 minutes

-> real time for cleaning: 480-60=420 minutes

-> productivity standard: 420: 30=14( rooms)

 Salary: 5 millions VND/ month/ 8 hours for/ shift

6 Room cleaning list

6.1 In the guest room

2 Lugged rack Everyday

3 Bed-side table, ashtray, chair Everyday

4 Bed ( sheet, pillow, pillow case) Everyday

5 Dress table, stool Everyday

7 Tea table, chair, light Everyday

8 Window – sheer, curtain Everyday – 2/month

10 Air- condition 2/month

9 Bath room Everyday

6.2 In the lobby

9 Fire extinguisher, switch,

sprinklers

2/month

7 Laundry service

 Golden Key Hotel

 Not large

 Restrictions on the number of employees

 Haven’t laundry department

 Service providers Trang An

Trang An company

 Address: 06-9B Industry Zone Hoang Mai District, Ha Noi

 Laundry service

 Modern equipment systemically specialist

 Environmentally friendly, safe

 Excellent service

 The most comprehensive

 "Excellent Products and Services" and "Enterprise & Entrepreneurship Gold 2009“

8 Linen

9 Bed and Furniture

 Cars squeezed water

 Broom and dustpan

 Brushes and toilet

scrub trees

 The glass cleaner…

12 The chemicals used in the

13 Flower and bonsai

14 Flooring

III Pr actice

1 Primary lion provider of hotel

• Name of company: HanViet

limited liability company

• Trading name : HANVICO.,

 Address: 197A Thuy

Khue- Tay Ho- Hanoi

 Email:quanly.harmonyvi

etnam@gmail.com

 Website:harmonyvietnam.com

 Slogan: harmonious combination for your project

No Production Material Size Price

Hanvico Harmony Phuc Hoa

Compare between 3 suppliers

4 Cost, store and inventory