configuring cisco avvid phần 1 pot

Kronenberg, CCDA, CCNA, CIPT Erik Rozell, CCNA, CCNP, CCDA, CCDP, MCT, MCSE, MCNE, CCA TECHNICAL EDITOR Wayne Lawson, CCIE #5244, CCNA, CCDA, NNCSE, CNX, MCSE, CNE, CBE “AVVID has revolu

1 YEAR UPGRADE

B U Y E R P R O T E C T I O N P L A N

Randall S Benn, CCIE #1637, CCSI, CCDA, CSE

Sandy C Kronenberg, CCDA, CCNA, CIPT

Erik Rozell, CCNA, CCNP, CCDA, CCDP, MCT, MCSE, MCNE, CCA

TECHNICAL EDITOR

Wayne Lawson, CCIE #5244, CCNA, CCDA, NNCSE, CNX,

MCSE, CNE, CBE

“AVVID has revolutionized the design of enterprise-wide

networks This book will show you how to integrate the

latest AVVID products with your existing infrastructure to

create a world class, converged network.”

—Ralph Troupe, President and CEO

Callisma

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FREE Membership to Access.Globalknowledge

ARCHITECTURE FOR VOICE, VIDEO, AND INTEGRATED DATA

CONFIGURING

AVVID

CONFIGURING

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KEY SERIAL NUMBER

Configuring Cisco AVVID

Copyright © 2001 by Syngress Publishing, Inc All rights reserved Printed in the United States of America Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or dis- tributed in any form or by any means, or stored in a database or retrieval system, without the prior written per- mission of the publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication.

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Co-Publisher: Richard Kristof

Distributed by Publishers Group West

Ralph Troupe, Rhonda St John, and the team at Callisma for their invaluableinsight into the challenges of designing, deploying and supporting world-classenterprise networks

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vii

From Global Knowledge

At Global Knowledge we strive to support the multiplicity of learning stylesrequired by our students to achieve success as technical professionals Asthe world's largest IT training company, Global Knowledge is uniquelypositioned to offer these books The expertise gained each year from pro-viding instructor-led training to hundreds of thousands of students world-wide has been captured in book form to enhance your learning experience

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Thank your for the opportunity to serve you We look forward to servingyour needs again in the future

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Technical Editor and Contributor

Wayne A Lawson II (CCIE # 5244, CCNA, CCDA, NNCSE, CNX,

MCSE, CNE, Banyan CBE) is a Systems Engineer with CiscoSystems in Southfield, Michigan His core area of expertise is inthe Routed Wide Area Network (WAN) and Campus Switching Hehas provided pre- and post-sales technical support for variousdot-com start-ups on redundant ISP access, failsafe security,content networking and verification for local premise, as well asgeographical load balancing His internetworking proficiencyincludes Layer One and Two, Layer Three, IBM & VoiceTechnologies, and Network Management and MonitoringTechnologies

Wayne received the “Top Performer” award at Cisco 2000National Sales Meeting for achieving Cisco’s highest level of tech-nical certification He has also contributed to Syngress

Publishing’s Building Cisco Remote Access Networks (ISBN:

1-928994-13-X) Wayne lives in Holly, MI

Contributors

Randall S Benn (CCIE #1637, CCSI, CCDA, CSE) is the

President of Global Network Solutions, Inc., a network consultingand training services company He has over 13 years experiencebuilding voice and data networks and holds an MBA from OldDominion University and a Bachelor of Science degree inMathematics & Computer Science from Bloomsburg University.Randy currently specializes in designing and deploying con-verged voice, video and data networks He also provides salesand technical training to Cisco Systems employees, partners,and customers with CCI, a Cisco Systems Learning Partner Hespends his spare time maintaining the popular Web site “Cisco

Systems In a Nutshell” (www.iponeverything.net) Randy liveswith his wife Liza and son Jason in Herndon, VA

Erik Rozell (MCNE, MCSE, MCT, CCNA, CCNP, CCDA, CCDP,

CCA) is a Sr Systems Design Consultant with WareForce, Inc

He has accreditation in a broad spectrum of computer and work systems professional specializations and over 12 years net-working experience in computer systems, systems managementand architecture, and Internetworking Erik has implementedmany solutions at several Fortune 500 companies and continues

net-to be a widely sought-after authority on information technologythroughout the industry He has authored numerous books onsubjects ranging from TCP/IP, to system optimization androuters, to Proxy Servers, as well as authored dozens of technicalarticles on data migration and tape technologies He has a

degree in Management Information Systems

Erik continues to consult on cutting-edge infrastructure andsystems issues, as well as to implement systems strategies anddeployment for numerous hi-tech companies He maintains a fullschedule of lectures, presentations, and project managementassignments with leading companies on all-things related to net-work systems and Internet-based technologies Erik lives inCanoga Park, CA

Sandy C Kronenberg (CCDA, CCNA, CIPT) is the Chief

Executive Officer of Netarx, Inc and is the inventor of NetarxNMS, a patented system for remote monitoring of client net-

works Netarx was recently voted one of ComputerWorld’s “Top

100 Emerging Companies to Watch in 2001.” As a technologist,

he spends much of his time improving the design of client tems and integrating best-of-breed technologies into Netarx prac-tice Sandy holds a Masters Degree from Georgetown Universityand a Bachelor of Science from the University of Michigan Helives in Bingham Farms, MI

Nicole Keith (CCNA, MCP, CIPT) is a Network Technician with

Netarx, Inc She provides Windows NT and Cisco consultationand technical support Her specialties include Cisco routers andswitches, Cisco firewall security, Microsoft NT and 2000,

Exchange, AVVID design and implementation, strategic LAN andWAN planning, and network troubleshooting, recovery, and opti-mization

John Deegan (MCSE, CCNA, CIPT) is a Network Technician with

Netarx, Inc specializing in network support as well as in prise deployment and integration of IT solutions ranging fromAVVID installations to Wide Area Network implementations Johnholds a Bachelor of Arts from Oakland University

enter-Clay Richards (CNE-5, CCNP, CIPT) is a Network Technician

with Netarx, Inc providing enterprise level design and networkintegration and systems monitoring for its clients in the Detroitarea and across the country Clay provides LAN and WAN inte-gration as well as technical support for Netarx’s clients His spe-cialties include Cisco IP Telephony, Cisco routers and switches,Novell NetWare design and implementation, and network trou-bleshooting and optimization

Darrel Hinshaw (CCIE, CCNA, MCSE, MCP+I, MCNE) is a senior

consultant with Callisma He currently provides senior-levelstrategic and technical consulting to all Callisma clients in thesouth-central region of the US His specialties include Ciscorouters and LAN switches, Microsoft NT, Novell design andimplementation, strategic network planning, network architec-ture and design, and network troubleshooting and optimization.Darrel’s background includes positions as a senior engineer atChancellor Media, and as a senior network engineer at LucentTechnologies in the Octel Messaging Division

xiv Contents

The Converged Infrastructure 10Phase One—Legacy Voice System with Toll

Bypass Benefits 11Phase Two—Legacy Voice System and IP Telephony

in Parallel 13Phase Three—A Converged Infrastructure 14Summary 15FAQs 15

Chapter 2 An Overview of AVVID

Introduction 18Understanding IP Phone Sets 19Cisco’s First-Generation IP Telephones 20Cisco 30 VIP/SP+ IP Telephones 21Cisco 12 Series IP Telephones 22Testing and Troubleshooting an IP Phone 23Using an IP Telephone 25Cisco’s Second-Generation IP Telephones 26Cisco 7910 and 7910+SW IP Telephones 27Cisco 7940 IP Telephones 27Cisco 7960 IP Telephones 28Cisco 7935 IP Conference Station 29Inline Power 30Understanding the External Patch Panel

Power Option 31Cisco Routers (Voice over X Capable) 32Understanding Memory Usage 33The Importance of a Modular Chassis 35Utilizing Voice and Video Interfaces 37Voice Compression 39Utilizing Trunk Cards 40

Contents xv

The 26xx Router Series 42The 36xx Router Series 45Cisco Catalyst Switches 46

3500 Series Switches 47

4000 Series Switches 48

6000 Series Switches 50CSS 11000 Series 53Utilizing Media Convergence Servers (MCS 78xx) 53AVVID Video Hardware Overview 54

IP Video Conferencing (IP/VC) 54Cisco IP/VC Product Overview 55The Advantages of Content Delivery Networks (CDN) 57Cisco IP/TV Video Streaming Products 57The AVVID Telephony Infrastructure 62Voice Gateways (Analog and Digital) 62The Catalyst 6000 Family Voice T1/E1 and

Services Module 63The Catalyst 4000 Family Access

Gateway Module 63Cisco Digital IP Telephony Gateway:

DT-24+/DE-30+ 64VG200: Cisco IP Telephony Voice Gateway 66Cisco 7200 Series High-Performance

Multifunction Routers 67The Cisco AS5300 Voice Gateway 69AS5400 and 5800 Voice Gateways 71AccessPath VS3 72

Web Cache Engine Technologies 75Summary 77FAQs 78

xvi Contents

Chapter 3 Migrating Your Network to

Introduction 82Planning and Executing a PBX Migration 83Analyzing the Protocols 83Standard Protocols for Integrating with PBXs 85Legacy-Based PBX Migration Strategies 86New Installations 86Immediate Migration 87Phased Migration 88Planning and Executing a Voice Mail Migration 90Physical Interfaces and Protocols 91Standard Protocols for Integrating with Voice Mail 91Voice Mail Migration Strategies 97New Installations 98Immediate Migration 98Phased Migration 98Summary 104FAQs 105

Chapter 4 Configuring Cisco CallManager 107

Introduction 108CallManager Hardware Platforms 110Scalability/Redundancy 113CallManager 2.x 113CallManager 3.x 115

A CallManager Software Overview: Featuresand Functionality 118User Features 119Administrative Features 120System Capabilities 122Enhanced 911 Support 123

Contents xvii

CallManager Integrated Applications 125Understanding Media Termination Point 126Utilizing Cisco Conference Bridge 127The Cisco WebAttendant Console 130Utilizing IP IVR and AutoAttendant 131Using IP SoftPhone 134CallManager Deployment Models 136Single-Site Deployment 136Multiple-Site Deployment with Independent

Call Processing 137Multiple Sites with Centralized Call Processing 139Multiple Sites with Distributed Call Processing 142Configuring and Deploying IP Handsets 144

An IP Handset Overview 144Utilizing Skinny Station Protocol 146Performing Phone Registration with Skinny

Station Protocol 147Assigning Directory Numbers 148Other Phone Configuration Tasks 149

An Overview of VoIP Gateways 150Utilizing Cisco’s VoIP Gateways 150Understanding Legacy Telephony Interfaces

and Signaling 151Analog Connectivity 152Digital Connectivity 153Gateway Protocol Support 155Monitoring CallManager Activity 156CiscoWorks 2000 157The Campus Manager 157Resource Manager Essentials (RME) 158Call Detail Records 158Using Remote Administration Tools 159

xviii Contents

Understanding the Packages, Licensing, and Upgrades 160CallManager Software 160Media Convergence Servers 161

IP Telephones 161Voice Gateways 161What to Expect in the Next Version of

Cisco CallManager 162Summary 164FAQs 165

Chapter 5 Utilizing AVVID Applications

Introduction 168What Is Call Processing? 169Utilizing Call Processing 169The Development of CallManager 171CallManager 2.4 172CallManager 3.0 172The MCS-7835 173The MCS-7822 173IOS CallManager 174Utilizing CallManager 174Call Manager Features 175Configuring the Bulk Administration Tool (BAT) 177Adding Signaling System #7 (SS7)

Using Cisco SC2200 178

An Introduction to Active Voice 178The Unity Product Line 179ActiveAssistant 179ViewMail 180ActiveFax 180