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Trang 2PUBLISHED BY
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infor-Microsoft, Microsoft Press, Active Directory, ActiveX, Aero, BitLocker, DirectX, Hotmail, Internet Explorer, Outlook, PowerPoint, ReadyBoost, SideShow, SQL Server, Windows, Windows Live, Windows Media, Windows Mobile, Windows NT, Windows Server, Windows Vista, Xbox, and Xbox
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7KLVERRNH[SUHVVHVWKHDXWKRU¶VYLHZs and opinions The information contained in this book is provided without any express, statutory, or implied warranties Neither the authors, Microsoft Corporation, nor its resellers, or distributors will be held liable for any damages caused or alleged to be caused either directly
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Trang 3About the Author
Anil Desai, MCITP, MCSE, MCSD, MCDBA, is an independent consultant and writer based inAustin, Texas He specializes in implementing and managing solutions based on a wide range
of Microsoft technologies He has worked extensively with Microsoft’s server products and theMicrosoft NET development platform and has managed environments that support thou-sands of virtual machines He is also a Microsoft Most Valuable Professional (MVP)
Anil is the author of numerous technical books focusing on the Windows Server platform,virtualization technology, Microsoft Active Directory, Microsoft SQL Server, and IT manage-ment best practices He has made dozens of conference presentations and is also a frequentcontributor to online and print publications When he’s not busy with IT-related projects,Anil enjoys cycling in and around Austin, playing electric guitar and drums, and playing
video games For more information, please visit his personal Web site at http://AnilDesai.net.
Trang 5Contents at a Glance
1 Preparing to Install Windows Vista 1
2 Installing Windows Vista 37
3 Configuring and Customizing the Windows Vista Desktop 79
4 Configuring Windows Vista Features 119
5 Optimizing Windows Vista Performance 197
6 Configuring Windows Vista Security 247
7 Using Windows Security Center 283
8 Configuring Parental Controls and Browser Security 309
9 Configuring Windows Vista Networking 363
10 Managing Network Sharing 409
11 Managing and Troubleshooting Devices 449
12 Troubleshooting Windows Vista 495
13 Protecting Data and Repairing Windows Vista 555
Trang 7Table of Contents
Introduction xxi
Hardware Requirements xxi
Software Requirements xxii
Using the CD xxii
How to Install the Practice Tests xxiii
How to Use the Practice Tests xxiii
How to Uninstall the Practice Tests xxiv
Microsoft Certified Professional Program xxv
Technical Support xxv
1 Preparing to Install Windows Vista 1
Before You Begin 2
Lesson 1: Comparing Windows Vista Editions 3
Understanding Windows Vista Editions 3
Other Editions of Windows Vista .9
Practice: Evaluating Upgrade Requirements 11
Lesson Summary .12
Lesson Review 12
Lesson 2: Preparing to Upgrade to Windows Vista 14
Verifying Windows Vista System Compatibility .14
Evaluating Software and Hardware Compatibility 19
Understanding CPU Options 22
Evaluating an Upgrade to Windows Vista 23
Microsoft is interested in hearing your feedback so we can continually improve our books and learning resources for you To participate in a brief online survey, please visit:
www.microsoft.com/learning/booksurvey/ What do you think of this book? We want to hear from you!
Trang 8viii Table of Contents
Practice: Testing for Windows Vista Compatibility 30
Lesson Summary 31
Lesson Review 31
Chapter Review 33
Chapter Summary 33
Key Terms 33
Case Scenarios 34
Case Scenario 1: Evaluating Windows Vista Upgrade Options 34
Case Scenario 2: Verifying Hardware and Software Compatibility 34
Suggested Practices 35
Planning to Upgrade to Windows Vista 35
Take a Practice Test 36
2 Installing Windows Vista 37
Before You Begin 38
Lesson 1: Preparing a System for Installation 39
Understanding Windows Vista Installation Types 39
Creating a Multiboot Installation 43
Repairing and Reinstalling Windows Vista 43
Partitioning the Hard Disk 43
Practice: Evaluating Upgrade Options 44
Lesson Summary 44
Lesson Review 45
Lesson 2: Installing Windows Vista 46
Starting a Clean Installation 46
Starting an In-Place Upgrade 47
Performing a Windows Vista Installation 48
Performing Postinstallation Configuration 57
Installing Device Drivers 62
Practice: Installing Windows Vista 62
Lesson Summary 64
Lesson Review 64
Trang 9Table of Contents ix
Lesson 3: Troubleshooting Installation Issues 65
Troubleshooting Hardware Compatibility Issues .65
Troubleshooting Application Compatibility Issues 67
Reinstalling Windows Vista .71
Practice: Troubleshooting Installation Problems 72
Lesson Summary .73
Lesson Review 74
Chapter Review .75
Chapter Summary 75
Key Terms 75
Case Scenarios 75
Case Scenario 1: Evaluating Windows Vista Installation Options 76
Case Scenario 2: Disk Partitioning 76
Suggested Practices .76
Planning for and Troubleshooting the Installation of Windows Vista 76
Take a Practice Test 77
3 Configuring and Customizing the Windows Vista Desktop 79
Before You Begin 80
Lesson 1: Configuring Windows Aero and Desktop Settings 81
Working with Windows Display Settings 81
Working with Windows Aero 86
Troubleshooting Windows Aero 89
Configuring Other Windows Display Options .91
Working with Desktop Usability Enhancements 95
Practice: Configuring Windows Aero and Desktop Settings .97
Lesson Summary .99
Lesson Review 99
Lesson 2: Working with the Sidebar 101
Understanding Windows Sidebar 101
Configuring Sidebar Properties 103
Managing Gadgets 104
Trang 10x Table of Contents
Configuring Gadget Settings 108
Downloading and Installing New Gadgets 109
Configuring RSS Feeds 110
Practice: Configuring Windows Sidebar 112
Lesson Summary 113
Lesson Review 113
Chapter Review 115
Chapter Summary 115
Key Terms 115
Case Scenarios 116
Case Scenario 1: Customizing the Windows Vista Desktop 116
Case Scenario 2: Configuring Windows Sidebar 116
Suggested Practices 116
Customizing Windows Vista Based on User Preferences 117
Take a Practice Test 117
4 Configuring Windows Vista Features 119
Before You Begin 120
Lesson 1: Working with Windows Communication Features 121
Managing Windows Features 121
Configuring Windows Mail for E-Mail 123
Working with Windows Mail 131
Using Windows Mail to Access Newsgroups 138
Using Windows Calendar 142
Using Windows Meeting Space 148
Practice: Using Windows Communications Features 154
Lesson Summary 156
Lesson Review 156
Lesson 2: Using Windows Media Features 158
Using Windows Media Player 159
Using Windows Photo Gallery 165
Using Windows Movie Maker 171
Using Windows Media Center 176
Trang 11Table of Contents xi
Managing and Troubleshooting File Associations 182
Practice: Working with Windows Media Features 188
Lesson Summary 190
Lesson Review 191
Chapter Review 192
Chapter Summary 192
Key Terms 192
Case Scenarios 193
Case Scenario 1: Configuring Windows Mail 193
Case Scenario 2: Working with Windows Media Center 193
Suggested Practices 194
Using Windows Mail and Windows Calendar 194
Using Windows Media Center 194
Take a Practice Test 195
5 Optimizing Windows Vista Performance 197
Before You Begin 198
Lesson 1: Using the Windows Vista Performance Tools 199
Using Performance Monitoring Tools 199
Understanding Task Manager 200
Gadgets for Windows Sidebar 205
Resource Monitor 205
Isolating Performance Issues 206
Reliability Monitor 207
Using Performance Monitor 208
Using Data Collector Sets 210
Viewing System Information 212
Working with System Information 214
Understanding the Windows Experience Index 214
Practice: Working with the Windows Vista Performance Tools 217
Lesson Summary 219
Lesson Review 220
Trang 12xii Table of Contents
Lesson 2: Improving System Performance 221
Developing a Performance Optimization Approach 221
Using Performance Information and Tools 223
Managing Startup Programs 224
Viewing Performance Information in the Event Log 229
Configuring Windows Features 230
Configuring Windows ReadyBoost 231
Managing Services 233
Optimizing Disk Performance 235
Other Performance Optimization Options 238
Practice: Improving System Performance 241
Lesson Summary 242
Lesson Review 243
Chapter Review 244
Chapter Summary 244
Key Terms 244
Case Scenarios 245
Case Scenario 1: Monitoring Performance 245
Case Scenario 2: Optimizing Performance 245
Suggested Practices 245
Monitoring and Improving System Performance 246
Take a Practice Test 246
6 Configuring Windows Vista Security 247
Before You Begin 248
Lesson 1: Managing User Accounts 249
Understanding User Account Types 249
Comparing User Permissions 251
Managing User Accounts 253
Practice: Creating and Managing User Accounts 259
Lesson Summary 260
Lesson Review 261
Trang 13Table of Contents xiii
Lesson 2: Understanding User Account Control (UAC) 262
Understanding Common Security Risks and Threats 262
Understanding the Security Goals of Windows Vista 263
Understanding the UAC Process 264
Additional Security Features 267
Enabling and Disabling UAC 270
Managing UAC Settings with Local Security Policy 271
Practice: Working with UAC 277
Lesson Summary 278
Lesson Review 279
Chapter Review 280
Chapter Summary 280
Key Terms 280
Case Scenarios 280
Case Scenario 1: Creating User Accounts Based on Customers’ Requirements 281
Case Scenario 2: Configuring UAC Settings Based on Customers’ Requirements 281
Suggested Practices 281
Practice 1: Working with User Account Types 282
Practice 2: Configuring UAC Settings 282
Take a Practice Test 282
7 Using Windows Security Center 283
Before You Begin 284
Lesson 1: Using Windows Security Center 285
Overview of Windows Security Center 285
Configuring Windows Firewall 288
Configuring Automatic Updating 293
Configuring Malware Protection 297
Configuring Other Security Settings 302
Practice: Monitoring Security with Windows Security Center 302
Trang 14xiv Table of Contents
Lesson Summary 304
Lesson Review 304
Chapter Review 306
Chapter Summary 306
Key Terms 306
Case Scenarios 306
Case Scenario: Troubleshooting Security Issues with Windows Security Center 307
Suggested Practices 307
Working with Windows Security Center 307
Take a Practice Test 308
8 Configuring Parental Controls and Browser Security 309
Before You Begin 310
Lesson 1: Configuring Parental Controls 311
Understanding Parental Controls 311
Defining Web Restrictions 315
Defining Computer Time Limits 322
Configuring Game Settings 323
Managing Application Restrictions 327
Reviewing Activity Reports 328
Practice: Configuring and Testing Parental Controls 331
Lesson Summary 333
Lesson Review 333
Lesson 2: Securing Internet Explorer 7 335
Working with Internet Explorer 7 335
Managing Browser Security Settings 337
Configuring Privacy Settings 342
Configuring the Phishing Filter 347
Other Internet Explorer Security Features 352
Practice: Configuring Internet Explorer Security Settings 357
Lesson Summary 358
Lesson Review 359
Trang 15Table of Contents xv
Chapter Review 360
Chapter Summary 360
Key Terms 360
Case Scenarios 361
Case Scenario 1: Using Parental Controls 361
Case Scenario 2: Configuring Web Browser Security 361
Suggested Practices 361
Configuring Security Features 362
Take a Practice Test 362
9 Configuring Windows Vista Networking 363
Before You Begin 364
Lesson 1: Managing Network Protocols and Client Network Services 365
Understanding the Next Generation TCP/IP Stack 365
Understanding IPv4 367
Understanding IPv6 369
Understanding Client Network Services 371
Configuring Network Connections 375
Troubleshooting Network Connections 384
Using Network Troubleshooting Tools 385
Practice: Configuring Network Settings 387
Lesson Summary 389
Lesson Review 389
Lesson 2: Configuring Wireless Networking 391
Working with Wireless Networks 391
Understanding Wireless Security Options 393
Configuring Wireless Networks 395
Troubleshooting Wireless Connections 402
Practice: Managing Wireless Network Settings 402
Lesson Summary 403
Lesson Review 404
Chapter Review 405
Chapter Summary 405
Key Terms 405
Trang 16xvi Table of Contents
Case Scenarios 406
Case Scenario 1: Adding a New Computer to a Network 406
Case Scenario 2: Managing Wireless Network Connections 407
Suggested Practices 407
Managing Network Connections in Windows Vista 407
Take a Practice Test 408
10 Managing Network Sharing 409
Before You Begin 410
Lesson 1: Using the Network and Sharing Center 411
Working with Network Resources 411
Configuring Network Discovery 415
Configuring File and Folder Sharing 420
Sharing Printers and Media Resources 426
Practice: Sharing Files and Folders 430
Lesson Summary 432
Lesson Review 432
Lesson 2: Troubleshooting File and Print Sharing 434
Troubleshooting Resource Sharing Issues 434
Troubleshooting Network-Related Sharing Issues 437
Practice: Troubleshooting File and Print Sharing 442
Lesson Summary 443
Lesson Review 443
Chapter Review 445
Chapter Summary 445
Key Terms 445
Case Scenarios 446
Case Scenario 1: Choosing Folder Sharing Options 446
Case Scenario 2: Working with Public Folder Sharing 446
Suggested Practices 447
Configuring and Troubleshooting Resource Sharing 447
Take a Practice Test 447
Trang 17Table of Contents xvii
11 Managing and Troubleshooting Devices 449
Before You Begin 450
Lesson 1: Installing and Managing Media Devices 451
Managing Hardware Devices 452
Working with Scanners and Digital Cameras 457
Using Windows Fax and Scan 459
Installing and Managing Printers 466
Practice: Working with Media Devices 472
Lesson Summary 474
Lesson Review 474
Lesson 2: Working with Mobile Devices 476
Working with Mobile Devices 476
Using Windows Mobility Center 479
Using Windows Sync Center 481
Lesson Summary 488
Practice: Using Windows Sync Center 488
Lesson Review 490
Chapter Review 491
Chapter Summary 491
Key Terms 491
Case Scenarios 492
Case Scenario 1: Managing Mobile Devices 492
Case Scenario 2: Configuring Media Devices and Features 492
Suggested Practices 493
Managing Media and Mobile devices 493
Take a Practice Test 493
12 Troubleshooting Windows Vista 495
Before You Begin 496
Lesson 1: Diagnosing Issues in Windows Vista 497
Monitoring Windows Event Logs 497
Using System Restore 502
Performing Windows Memory Diagnostics 505
Trang 18xviii Table of Contents
Troubleshooting Startup Problems 509
Repairing Windows Vista 517
Using Other Diagnostic and Troubleshooting Tools 521
Practice: Diagnosing and Troubleshooting Windows Vista Issues 526
Lesson Summary 528
Lesson Review 529
Lesson 2: Removing Malware from Windows Vista 530
Understanding Common Malware Issues 530
Removing Malware by Using Windows Defender 534
Troubleshooting Internet Explorer 543
Other Methods of Removing Malware 546
Lesson Summary 548
Lesson Review 549
Chapter Review 550
Chapter Summary 550
Key Terms 550
Case Scenarios 551
Case Scenario 1: Diagnosing and Troubleshooting Startup Problems 551
Case Scenario 2: Working with Windows Defender 552
Suggested Practices 552
Troubleshooting Windows Vista 552
Take a Practice Test 553
13 Protecting Data and Repairing Windows Vista 555
Before You Begin 556
Lesson 1: Using the Backup and Restore Center 557
Planning for Backups 558
Using the Backup and Restore Center 562
Performing File Backups 562
Restoring Files from a Backup 569
Using Previous Versions of Files 573
Trang 19Table of Contents xix
Practice: Creating and Restoring File-Based Backups 577
Lesson Summary 579
Lesson Review 579
Lesson 2: Using Windows Complete PC Backup and Restore 581
Understanding Complete PC Backup and Restore 581
Creating a Complete PC Backup 581
Performing a Complete PC Restore 583
Practice: Performing a Complete PC Backup and Restore 588
Lesson Summary 590
Lesson Review 590
Chapter Review 592
Chapter Summary 592
Key Terms 592
Case Scenarios 593
Case Scenario 1: Evaluating Restore Options 593
Case Scenario 2: Evaluating Restore Options 593
Suggested Practices 594
Practicing Backup and Recovery Procedures 594
Take a Practice Test 595
Answers 597
Glossary 625
Index 633
Microsoft is interested in hearing your feedback so we can continually improve our books and learning resources for you To participate in a brief online survey, please visit:
www.microsoft.com/learning/booksurvey/ What do you think of this book? We want to hear from you!
Trang 21Introduction
This training kit is designed for Consumer Support Technicians (CSTs) who support WindowsVista users in home and small business environments It also covers all of the required objec-tives for Exam 70-623, Pro: Microsoft Desktop Support – CONSUMER Candidates who passthis exam receive the Microsoft Certified IT Professional: Consumer Support Technician certi-fication To make the most of the content of this training kit, you should be familiar with theMicrosoft Windows client operating system and using the Internet Experience in supportinghome, small business, and retail consumers is also helpful
This training kit covers a wide variety of topics related to working with the Windows Vistaoperating system Specifically, you will learn how to do the following:
n Select and recommend the most appropriate edition of Windows Vista based on ers’ requirements
custom-n Install Windows Vista and upgrade to Windows Vista from Microsoft Windows XP
n Perform postinstallation configuration and troubleshooting tasks
n Configure the many built-in media and communications applications of Windows Vista
n Optimize performance of Windows Vista
n Configure Windows security
n Enable and configure Parental Controls
n Configure wired and wireless network connections and set up network sharing
n Manage and troubleshoot hardware and device driver issues
n Troubleshoot and resolve Windows Vista operating system issues
Hardware Requirements
To follow along with the lessons and exercises in this book, you should have access to at leastone computer that is running Windows Vista Some practice exercises involve makingchanges to operating system configuration settings Therefore, you should use a computer that
is not relied on by specific users and that can be reconfigured for test purposes
You can complete the majority of the practice exercises in this training kit using WindowsVista Home Premium or Windows Vista Ultimate You can install the operating system on adesktop or notebook computer that meets the minimum system requirements for the edition
of Windows Vista you are planning to use For more information on hardware requirements,see Chapter 1, “Preparing to Install Windows Vista.” If you are unfamiliar with installing theoperating system, you will learn about the steps involved in Chapter 2, “Installing WindowsVista.” Additional hardware and system configuration requirements are described in the intro-ductory text for each practice exercise
Trang 22xxii Introduction
As an alternative to running Windows Vista on a physical computer, you can use a product such
as Microsoft Virtual PC 2007 to install Windows Vista within a virtual machine For more
infor-mation about Virtual PC, see http://www.microsoft.com/windows/products/winfamily/virtualpc
/default.mspx Although you can successfully complete most exercises from within a virtual
machine, you should be aware that there are additional hardware requirements on the cal computer that is running Windows Vista Your computer should meet (at a minimum) thefollowing hardware specifications:
physi-n Personal computer with a 1-GHz or faster processor
n 512 MB of RAM (1.5 GB if you plan to use virtual machine software)
n 40 GB of available hard disk space (80 GB if you plan to use virtual machine software)
n DVD-ROM drive
n DirectX-capable graphics card with a Windows Display Driver Model (WDDM) driver,Hardware Pixel Shader 2.0 support, and a minimum of 128 MB of graphics memory.Graphics cards with lower specifications might work, but it will not be possible to useWindows Aero
n Keyboard and Microsoft mouse or compatible pointing device
If you do not yet have a copy of Windows Vista, or you would like to download an evaluationversion of the product, you can use Microsoft’s Virtual Hard Disk (VHD) download Web site
(http://www.microsoft.com/technet/try/vhd/default.mspx) At the time of this writing, a Windows
Vista Enterprise 30-Day Edition VHD is available for download Windows Vista Enterprise isnot a consumer-focused edition of Windows Vista and is not directly covered in the lessoncontents However, this edition does include the majority of features that are required in thepractice exercises
Software Requirements
The following software is required to complete the practice exercises:
n Windows Vista Ultimate (preferred) or Windows Vista Home Premium
Using the CD
A companion CD is included with this training kit It contains the following:
n Practice tests You can reinforce your understanding of how to configure WindowsVista by using electronic practice tests you customize to meet your needs from the pool
of Lesson Review questions in this book Or you can practice for the 70-623 certificationexam by using tests created from a pool of 200 realistic exam questions, which give youmany practice exams to ensure that you are prepared
Trang 23Introduction xxiii
n An eBook An electronic version (eBook) of this book is included for when you do notwant to carry the printed book with you The eBook is in Portable Document Format(PDF), and you can view it by using Adobe Acrobat or Adobe Reader
How to Install the Practice Tests
To install the practice test software from the companion CD to your hard disk, do the following:
1 Insert the companion CD in your CD drive and accept the license agreement A CD
menu appears
NOTE If the CD menu does not appear
If the CD menu or the license agreement does not appear, AutoRun might be disabled
on your computer Refer to the Readme.txt file on the CD-ROM for alternate installation instructions
2 Click Practice Tests and follow the instructions on the screen.
How to Use the Practice Tests
To start the practice test software, follow these steps:
1 Click Start, All Programs, and then Microsoft Press Training Kit Exam Prep A window
appears that shows all the Microsoft Press training kit exam prep suites installed on yourcomputer
2 Double-click the lesson review or practice test you want to use.
NOTE Lesson reviews vs practice tests
Select the (70-623) Supporting and Troubleshooting Applications on a Windows Vista Client
for Consumer Support Technicians lesson review to use the questions from the “Lesson
Review” sections of this book Select the (70-623) Supporting and Troubleshooting
Applica-tions on a Windows Vista Client for Consumer Support Technicians practice test to use a
pool of 200 questions similar to those that appear on the 70-623 certification exam
Lesson Review Options
When you start a lesson review, the Custom Mode dialog box appears so that you can ure your test You can click OK to accept the defaults, or you can customize the number ofquestions you want, how the practice test software works, which exam objectives you want thequestions to relate to, and whether you want your lesson review to be timed If you are retaking
config-a test, you cconfig-an select whether you wconfig-ant to see config-all the questions config-agconfig-ain or only the questions youmissed or did not answer
Trang 24xxiv Introduction
After you click OK, your lesson review starts
n To take the test, answer the questions and use the Next, Previous, and Go To buttons tomove from question to question
n After you answer an individual question, if you want to see which answers are correct—along with an explanation of each correct answer—click Explanation
n If you prefer to wait until the end of the test to see how you did, answer all the questions,and then click Score Test You will see a summary of the exam objectives you chose andthe percentage of questions you got right overall and per objective You can print a copy
of your test, review your answers, or retake the test
Practice Test Options
When you start a practice test, you choose whether to take the test in Certification Mode,Study Mode, or Custom Mode:
n Certification Mode Closely resembles the experience of taking a certification exam.The test has a set number of questions It is timed, and you cannot pause and restart thetimer
n Study Mode Creates an untimed test in which you can review the correct answers andthe explanations after you answer each question
n Custom Mode Gives you full control over the test options so that you can customizethem as you like
In all modes the user interface when you are taking the test is basically the same but with ferent options enabled or disabled depending on the mode The main options are discussed inthe previous section, “Lesson Review Options.”
dif-When you review your answer to an individual practice test question, a “References” section isprovided that lists where in the training kit you can find the information that relates to thatquestion and provides links to other sources of information After you click Test Results toscore your entire practice test, you can click the Learning Plan tab to see a list of references forevery objective
How to Uninstall the Practice Tests
To uninstall the practice test software for a training kit, use the Add Or Remove Programsoption (Windows XP) or the Program And Features option (Windows Vista) in WindowsControl Panel
Trang 25Introduction xxv
Microsoft Certified Professional Program
The Microsoft certifications provide the best method to prove your command of currentMicrosoft products and technologies The exams and corresponding certifications are devel-oped to validate your mastery of critical competencies as you design and develop, or imple-ment and support, solutions with Microsoft products and technologies Computerprofessionals who become Microsoft-certified are recognized as experts and are sought afterindustry-wide Certification brings a variety of benefits to the individual and to employers andorganizations
MORE INFO All the Microsoft certifications
For a full list of Microsoft certifications, go to www.microsoft.com/learning/mcp/default.asp.
Attn: MCITP Self-Paced Training Kit (Exam 70-623): Supporting and Troubleshooting
Applications on a Windows Vista Client for Consumer Support Technicians, Editor
One Microsoft Way
Redmond, WA 98052–6399
For additional support information regarding this book and the CD-ROM (including answers
to commonly asked questions about installation and use), visit the Microsoft Press Technical
Support Web site at www.microsoft.com/learning/support/books/ To connect directly to the Microsoft Knowledge Base and enter a query, visit http://support.microsoft.com/search/ For support information regarding Microsoft software, connect to http://support.microsoft.com
Trang 27Chapter 1
Preparing to Install Windows Vista
Exam 70-623 focuses on many aspects of working with Windows Vista The technical focus is
on providing assistance, guidance, and troubleshooting services while working as a ConsumerSupport Technician If you already work in a retail environment, you probably know that this
is a rather tall order: You can get questions ranging from how to plug in a keyboard to how toset up media sharing for three computers and an Xbox 360 Of course, this range of responsi-bilities is often what makes the job interesting
Perhaps one of the most important aspects of your job is ensuring that you install the version
of the operating system that best suits your customers’ needs This chapter focuses on mining which version of Windows Vista is most appropriate for various audiences That mightinclude yourself, a friend, a family member, a customer, or anyone else who might ask for youradvice
deter-One of the most important skills you can learn as an IT professional is the ability to collect andanalyze requirements and translate them into the right technology solution Whether you’redoing this for a single customer in a retail store or for thousands of desktops spread across amultinational business organization, the basic steps are the same First, you should determinethe customer’s priorities: What is the primary purpose of the computer, and which features arethe customer most interested in? Then, you need to prioritize these requirements: Which are
“must-haves” and which are “nice-to-haves?” When this information is combined, the bestoption often becomes obvious
This chapter begins with details about the editions of Windows Vista Each edition has variousfeatures and benefits, and less technical people will expect you to know and understand them.Exam 70-623 tests this knowledge by making you determine the most appropriate edition touse for a particular set of requirements The chapter also covers the information you need toknow before you can install Windows Vista You’ll gain a solid understanding of the technicalhardware requirements, and you can use that information to advise users whether a particularcomputer can be upgraded to Windows Vista You’ll also learn about the various certificationsthat can help ensure consumers that new computers, applications, and hardware are compat-ible with this operating system
Exam objectives in this chapter:
n Evaluate potential upgrade environments
Trang 282 Chapter 1 Preparing to Install Windows Vista
Lessons in this chapter:
n Lesson 1: Comparing Windows Vista Editions 3
n Lesson 2: Preparing to Upgrade to Windows Vista 14
Before You Begin
For this chapter, it will be helpful to have a basic understanding of the purpose and function
of an operating system, along with an idea of common questions that consumers might ask
Trang 29Lesson 1: Comparing Windows Vista Editions 3
Lesson 1: Comparing Windows Vista Editions
Suppose you were given the challenge of designing the perfect operating system for everybody.What approach would you take? Would you add as many features as possible, making surethat all of the needs of the power user were met? Or would you opt for simplicity, providingonly the core features that the majority of users would need? Coming up with a single answer
is not always easy, especially when you add in the factor of pricing and supporting both ness and home environments
busi-Microsoft has taken the approach of providing several editions of the Windows Vista platform.The goal is to provide the right balance of features, functionality, and cost for a particular sub-sets of users Although this can make it a little more difficult to determine which edition isright for a particular situation, the result is that customers can get the features and functional-ity that are most appropriate for their needs This lesson covers which features are included inwhich versions
After this lesson, you will be able to:
n Describe the intended user type for each edition of the Windows Vista platform
n Identify which features are present in each consumer-focused edition of Windows Vista
n Recommend the most appropriate edition of Windows Vista based on customers’ requirements
Estimated lesson time: 30 minutes
Understanding Windows Vista Editions
The Windows Vista operating system comes in several versions known as editions Each tion includes a certain set of features and is targeted toward a particular type of user Whenpurchasing a new computer or planning to upgrade an existing one, consumers must decidewhich edition is most appropriate for them
edi-Editions that include more features can provide more functionality but are more expensiveand might be too complicated for some users Editions that contain a subset of features mightlack some functionality but might provide the best balance of cost, complexity, and options for
a particular usage scenario Before you look at the differences in each edition of WindowsVista, let’s start with the similarities
Features Common to all Editions
Although the number of editions of Windows Vista might make you think that these are allcompletely different platforms, the core components of the operating system are alike in all ofthem The following features and functionality are common to all editions of Windows Vista:
Trang 304 Chapter 1 Preparing to Install Windows Vista
MORE INFO Product features
If you’re unfamiliar with some of the products and features mentioned here, you'll learn about them
in depth in later chapters
n Base operating system The heart of the Windows platform is known as the kernel Thiscore portion of the operating system is responsible for interacting with hardware and isrelied on by applications and services The Windows Vista kernel is identical in all ver-sions of the platform, as are various supporting services
n Hardware support In general, all versions of the Windows Vista platform are able tosupport a very large number of hardware devices Device drivers that were written forWindows Vista should work properly on all editions without any modifications Thereare, however, some exceptions For example, to record programs using a TV tuner card,you will either need to use a third-party application or the Windows Vista Media Centerfeature
n Integrated Search A key usability enhancement in the Windows Vista platform is theability to search for content quickly and easily These features are included in all editions
of Windows Vista
n Security Security is an important concern for all users, ranging from home users to ple that work in multinational organizations All versions of Windows Vista weredesigned with core security features integrated into the operating system These coresecurity features include additional security features such as Windows Defender andWindows Firewall
peo-n Parental controls All editions allow parents to monitor and limit their family bers’ use of features such as Internet access, playing games, instant messages, andother activities
mem-n Software compatibility Software that has been designed for Windows Vista will ally run on any edition of the platform because the core operating system services are thesame Later in this chapter, you’ll learn about software certification logos In some cases,specific features that are available only in certain editions (such as Media Center) might
gener-be required Also, keep in mind that some software applications might have hardwarerequirements that are greater than the minimum system requirements for a particularedition
Overall, when comparing editions of Windows Vista, the primary differences are which tures are included Performance, reliability, and compatibility remain largely the same
fea-Comparing Consumer Editions of Windows Vista
In this section, you’ll first look at each consumer-focused edition of Windows Vista dently If you’re new to Windows Vista, the most important point to keep in mind is the
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intended user type or situation for each edition This will help give you a general idea of theintended audience for each set of features
If you’re supporting consumers, there’s a good chance that you’ll be quizzed regularly onwhether a particular feature is available in a specific Windows Vista edition Because the focus
of this Training Kit is on supporting this audience, you’ll start with the most appropriateoptions for people who will be purchasing Windows Vista from a retail channel (such as aphysical retail store or an online Web site) To bring it all together, this section also provides asummary to compare specific features that are available in each edition of Windows Vista
MORE INFO Getting up-to-date information
It’s no secret that technology changes quickly, but it’s also important to keep in mind that pricing and availability details can change over time For example, at the time of this writing, Microsoft is offering a Windows Anytime Upgrade program that allows customers who have purchased certain editions of Windows Vista to upgrade to another edition at a special price A special discount offer
is also available for users who would like to run Windows Vista on multiple computers within the
same home To get the latest pricing and availability information for Windows Vista, start at http:// www.microsoft.com/
Windows Vista Home Basic Many home users need only a subset of the many featuresthat are available within Windows Vista They use their computers for relatively simple taskslike creating documents, sending and receiving e-mail, and visiting Web sites WindowsVista Home Basic was designed for those customers and provides all of the core features ofthe platform
Home users can benefit from search capabilities and operating system security features.Windows Vista Home Basic also offers the advantage of being the lowest-priced versionavailable to consumers
Windows Vista Home Premium As its name implies, Windows Vista Home Premium vides more operating system features than Windows Vista Home Basic It supports the WindowsAero user interface, which allows for using advanced 3-D features for managing and workingwith applications Windows Vista Home Premium also offers several advantages for users whohave mobile devices such as notebook computers or Tablet PCs For example, the WindowsSideShow feature allows these devices to show important information even when the system
pro-is in a low-power state (assuming, of course, that the hardware was designed to take advantage
of this feature) Additionally, features for simplifying wireless networks and file sharing areincluded in this edition
It’s common for home users to want an easy way to manage files such as photos, video, andmusic Windows Vista Home Premium includes the Media Center feature, which allows users
to view and record television programs (if they have the appropriate hardware), and to share
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photos and video with other computers and devices such as an Xbox 360 It also includes tures for better organizing these content files and for burning them to DVD media
fea-Overall, Windows Vista Home Premium is targeted toward those home users who rely on theircomputers for more than just basic Internet access and productivity applications Althoughthis edition costs more than Windows Vista Home Basic, it provides numerous additional fea-tures for those users who need them
Windows Vista Business The needs of business users and organizations differ in someimportant ways from those of consumers Microsoft designed Windows Vista Business forsmall business users This might include independent consultants, store owners, or otherswho work in environments that probably do not have full-time, dedicated IT staff The pri-mary goals for these users tend to be productivity, data protection, and manageability Win-dows Vista Business includes many of the features of other editions, including the WindowsAero user interface and security features such as Windows Defender and Windows Firewall
It does not include features that are not commonly useful in business environments, such asWindows Media Center, newer games, and tools such as Windows DVD Maker
To allow IT departments to more easily support Windows Vista, solutions for quickly and easilydeploying the operating system are also available Windows Vista Business also supports theability to join Active Directory directory service domains to take advantage of centralized secu-rity and management features One other major advantage of Windows Vista Business is that itallows users to perform an in-place upgrade of an existing Microsoft Windows XP installation.This allows small business users who have existing applications installed on their Windows
XP systems to easily move to Windows Vista
Customers and businesses can purchase Windows Vista Business through retail channels ordirectly from Microsoft
Windows Vista Ultimate There’s a certain subset of computer users who rely on ogy in practically all areas of their lives They’re often known as power users and can benefitfrom as many operating system features as are available Windows Vista Ultimate wasdesigned for these users It includes all of the features of Windows Vista Home Premium,along with some useful additions
technol-Users who will be using their computers to connect to business networks can benefit from eral networking-related features Windows Vista Ultimate allows users to connect to a domain-based environment, such as a company that uses Active Directory This is often important foremployees and consultants who might use their computers in a variety of different environ-ments Apart from these security-related features, the Remote Desktop component allowsusers to easily connect to other computers and for other computers to connect to theirs
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Security is also enhanced in Windows Vista with the addition of a feature called Windows Locker Drive Encryption BitLocker technology provides the ability to encrypt the entire con-tents of a hard disk at a system level It prevents the usability of data in the case that a hard disk
Bit-or a notebook computer is lost Bit-or stolen Like Windows Vista Business, Windows Vista Ultimateallows for in-place upgrades from Windows XP
Finally, Windows Vista Ultimate includes a feature called Windows Ultimate Extras thatallows users of this edition to download new programs and to add functionality to WindowsVista as Microsoft makes them available Although not all users will be interested in theseadditional features, Windows Vista Ultimate provides a complete set of the operating system’savailable technology
Summary of Consumer Edition Features From the standpoint of supporting consumers,it’s important to keep track of the major differences between the Home Basic, Home Premium,Business, and Ultimate editions of Windows Vista Table 1-1 provides a summary that com-pares the major features that are available in each version
Table 1-1 Comparing features in consumer editions of Windows Vista
Vista Home Basic
Windows Vista Home Premium
Windows Vista Business
Windows Vista Ultimate
Windows Mobility Center and
Advanced backup options (complete
PC backup and restore and
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MORE INFO Exam Tip
Exam 70-623 tests your ability to determine the most appropriate edition of Windows Vista based
on a set of feature requirements For example, a customer might want to use Windows Aero and Windows Media Center features at the lowest possible cost Rather than memorizing the entire list
of available features for each edition of Windows Vista, focus on the target audience (or user nario) for each edition For example, would most Windows Vista Business users need Windows Media Center? Probably not Would most home users appreciate this feature? The answer is yes Overall, keeping the main focus of each edition in mind can help you determine which features are available in which edition
sce-Evaluating Users’ Needs
One of the challenges related to choosing the most appropriate Windows Vista edition for ticular consumers is evaluating their particular needs Some customers might already havedone some research into the various features of Windows Vista They’re likely to quicklyunderstand the benefits of a feature like Windows Media Center
par-Many consumers are more likely to be unaware of all of the technical details For example,many users will have no idea what features like BitLocker Drive Encryption mean to them.Your goal should be to help them determine the best option for their particular requirements.There are several questions you can ask users and customers to get a better idea of theirintended use for their computer, including these:
n What is the primary purpose of your computer? Customers who are mainly interested
in sending e-mail and accessing the Internet Web sites might be satisfied with WindowsVista Home Basic If users are interested in sharing photos and video with other devices,advanced security, and collaborating with other users, Windows Vista Home Premium
or Windows Vista Ultimate might be most appropriate
n How would you prioritize your requirements? There are many different reasons toupgrade to a new operating system such as Windows Vista The complete list of features
is very long, and users might be tempted to state that they require everything However,from a daily usage basis, it’s important to judge which features and functionality are mostimportant, and which are just nice to have because they might be valuable in the future.Often, you’ll be able to discover a user’s true priorities by asking these questions
n Would you consider yourself a “power user?” Often, you’ll be able to quickly determinethe level of knowledge of a particular customer or user Customers who are aware ofadvantages of additional features will likely be happier with a higher end edition Forthose users, features such as Windows Media Center and the Windows Aero user inter-face might be must-haves