Businessand technical solutions for IT professionals and business decision makerslooking to solve business problems by with applications and technologybuilt by ISVs on the Microsoft fami
Trang 1Venturini & Associates Complaint Master 1.0 sales@venturiniassoc.com 949-720-7433 Verano Secure supply chain
management
Verix Software Verix eSales 1.1 sales@verix.com 213-743-4226 Vidya Technologies Knowledge intensive
framework for strategic planning, problem solving
www.vidyainc.com 617-244-6394
Vineyardsoft KnowledgeSync real time
alerts for front and back office management
www.vineyardsoft.com 508-696-6495
Vision 4 Ltd Gemini 4 sales@vision4.co.uk
Visual Insights Data visualization
software
www.visualinsights.com 630-753-8600
Visual Software docLibrarian info@doclibrarian.com 215-493-8210 Vocalsoft Corporation PCI mharoon@vocalsoft.com 972-470-9744 VocalTec
info@vocaltec.com 201-768-9400
Wall Data Incorporated Cyberprise DBApp
Developer, Pro Ed 2.5
sales@walldata.com 425-814-9255
Ward Systems Group,
Inc.
NeuroShell Predictor 2.0 wardsystems@msn.com 301-662-7950
WebGecko Software Active Page Generator
Trang 2Wizdom Systems Business process portal www.wizdom.com 630-357-3000
Wolcott Systems Group Knowledge architecture www.wolcottgroup.com 330-869-9500
Worldtrak Corporation Worldtrak 4.2 www.worldtrak.com 612/814-3677 Xchange eCRM for campaign
management and enterprise marketing automation
Trang 4changepoint_dell.asp
ChangePoint and Dell—Knowledge Management Case Study Dell nology Consulting upgraded its business management software to Change-point’s PSA solution Running on Microsoft Windows NT Server and theMicrosoft SQL Server database, the solution integrates and manages vitalservice delivery processes
Tech-http://www.microsoft.com/BUSINESS/km/resources/quiz.asp
Knowledge Management Software Advisor—Microsoft Business Businessand technical solutions for IT professionals and business decision makerslooking to solve business problems by with applications and technologybuilt by ISVs on the Microsoft family of servers
http://www.microsoft.com/BUSINESS/km/casestudies/
kynetix_benfield.asp
Kynetix Technology Group and Benfield Greig Group plc—KnowledgeManagement Case Study Benfield Grieg, with their Knowledge Manage-ment partner the Kynetix Technology Group, have installed an intranet thathas streamlined many key administrative tasks and improved customer ser-vice levels
Trang 5http://www.microsoft.com/BUSINESS/km/casestudies/cinergy.asp
Cinergy—Knowledge Management Case Study Cinergy built anddeployed a system integration project to streamline work processes, makebetter use of data, and deliver high levels of customer service
http://www.microsoft.com/BUSINESS/km/casestudies/fosterparents.asp
Foster Parents Plan of Canada—Knowledge Management Case Study ter Parents Plan uses a Microsoft-based data warehouse to obtain the rele-vant information that helps it more effectively market its programs,communicate with partners, and manage resources
Fos-http://www.microsoft.com/BUSINESS/km/resources/overview.asp
Microsoft’s Vision and Strategies for Knowledge Management Business andtechnical solutions for IT professionals and business decision makers look-ing to solve business problems by with applications and technology built byISVs on the Microsoft family of servers
http://www.microsoft.com/BUSINESS/km/casestudies/
ecms_snapper.asp
Enterprise Communication and Messaging Solutions (ECMS) and SnapperPower Equipment Company—Knowledge Management Case Study Readhow Snapper built a sales-force automation system based on Microsoftproducts to enhance knowledge sharing and effectively address customersand competition
http://www.microsoft.com/BUSINESS/km/casestudies/
prism_soaustralia.asp
PRISM and the South Australian Government—Knowledge ManagementCase Study The Education department uses a Microsoft product-basedknowledge management application to track project details and share infor-mation
http://www.microsoft.com/BUSINESS/km/casestudies/jdedward.asp
J.D Edwards—Knowledge Management Case Study Read how J D.Edwards used Microsoft technologies to build a corporate-information net-work that improves knowledge sharing and manages the growing company
http://www.microsoft.com/BUSINESS/km/casestudies/bp.asp
British Petroleum—Knowledge Management Case Study BP implemented
a Common Operating Environment, based on Microsoft technology, that
Trang 6allows them to communicate, collaborate, and share information more ciently across the organization
effi-http://www.microsoft.com/BUSINESS/km/casestudies/casestudies.asp
Knowledge Management Case Studies on Microsoft Business KnowledgeManagement case studies and business solutions using Microsoft applica-tions and technology
http://www.microsoft.com/BUSINESS/km/resources/snapperTDG.asp
The Snapper technical deployment guide discusses how they built a force automation system based on Microsoft products, translating businessrequirements into a technological solution
videoconferenc-http://www.microsoft.com/BUSINESS/km/casestudies/paconsulting.asp
One PA, a business philosophy, was created to bring together the knowledgeand expertise the business has developed over 50 years but technology wascritical in making it happen
http://www.microsoft.com/BUSINESS/km/casestudies/
microsoft_siemens.asp
Siemens created a unified knowledge management solution using Microsoftproducts to provide a centralized knowledge library that matches skills withprojects, and access anytime and anywhere
http://www.microsoft.com/BUSINESS/km/casestudies/8020_telstra.asp
Telstra Corporation Ltd reduces on-the-job accidents and lowered medicalclaims with 80-20 Software Inc and Microsoft Exchange Server
Trang 7http://www.microsoft.com/BUSINESS/km/casestudies/directaccess.asp
Find out how Microsoft’s technical information Web sites use Microsofttools to create an easy-to-use, Web-based newsgroup service for the com-pany’s worldwide community of developers
http://www.microsoft.com/BUSINESS/km/casestudies/
ecompanystore.asp
eCompanyStore.com created an end-to-end e-commerce solution to vide real-time access to product and delivery status and enhanced customerservice
Harris Microwave Communications created a business intelligence solution
to consolidate and organize data from disparate manufacturing sites Findout how they did it
http://www.microsoft.com/BUSINESS/km/casestudies/
redwood_firstunion.asp
Following a period of corporate expansion, First Union Corporation foundthat it had acquired a myriad of disparate computer systems The companyneeded a tool to bridge the information distribution gap Report2Web, byRedwood Software proved to be the solution Using the bank’s intranet, orvisiting the Web site, users can easily access reports they need
article.asp
http://www.microsoft.com/BUSINESS/km/resources/win2000km-There are several key technologies that will impact the Knowledge ment Industry like no other operating system release to date and in this firstarticle we’ll take a look at one of the most exciting features of Windows2000; the Active Directory
Manage- pt2.asp
http://www.microsoft.com/BUSINESS/km/resources/win2000km-COM+ is designed to greatly simplify the creation and use of software ponents, which provides a runtime and services that are readily used from
Trang 8com-any programming language or tool, and enables extensive interoperabilitybetween components regardless of how they were deployed
http://www.microsoft.com/BUSINESS/km/casestudies/
harperccollins.asp
Learn how HarperCollins switched to a Microsoft-based data warehouse todigitally track daily sales and distribute consistent, accurate sales data to keydecision-makers
article.asp
http://www.microsoft.com/BUSINESS/km/resources/skillset-xscript-Transcript of a conversation between Microsoft Knowledge ManagementIndustry Manager, Jeffrey Kratz, and Skillset Software Founder, Dan White,regarding the HR market as it relates to the Microsoft KM strategy
http://www.microsoft.com/BUSINESS/km/casestudies/
mii_connectaustria.asp
Connect Austria built a knowledge management solution based onMicrosoft products to streamline internal communications and improvecustomer service through better information sharing
http://www.microsoft.com/BUSINESS/km/default.asp
Business and technical solutions for IT professionals and business decisionmakers looking to solve business problems by with applications and tech-nology built by ISVs on the Microsoft family of servers
http://www.microsoft.com/BUSINESS/km/resources/kmpract.asp
Learn how to enhance knowledge management solutions by partneringtechnology with business processes, facilitating a better exchange of infor-mation Find out more in this white paper
http://www.microsoft.com/BUSINESS/km/resources/resources.asp
Business and technical solutions for IT professionals and business decisionmakers looking to solve business problems by with applications and tech-nology built by ISVs on the Microsoft family of servers
http://www.microsoft.com/BUSINESS/km/casestudies/kpmg.asp
KPMG turns knowledge into value with Kworld, a Web-based knowledgemanagement solution that combines technology with business practices
Trang 9CPK deployed a centralized data warehouse based on Microsoft products,
to provide faster access to data, allowing managers to make faster, betterdecisions and improve customer service
america.asp
http://www.microsoft.com/BUSINESS/km/casestudies/filenet_bank-of-Bank of America gained faster, easier, and more secure company-wide access
to schedules, task force updates, collaborative documents, standards andspecifications, with FileNET’s integrated Panagon document managementsolution and Microsoft BackOffice
http://www.microsoft.com/BUSINESS/km/casestudies/
icomxpress_coastal.asp
A powerful yet intuitive process automation solution by icomXpress, merly Keyfile, and Microsoft has enabled Coastal Banc to improve effi-ciency, reduce waste, and maximize its existing technology investment
for-http://www.microsoft.com/BUSINESS/km/casestudies/
icomxpress_university-illinois.asp
This major university created an electronic procurement bulletin systemthat links the campuses to their suppliers and to each other The Web-basedsystem, provided by icomXpress, formerly Keyfile, reduces administrativeeffort and overhead, and should lower costs by opening bidding to morecompetitors
financial.asp
http://www.microsoft.com/BUSINESS/km/casestudies/lucent_arm-To stay competitive and grow its business, this leading financial service vider needed to automate its paper-based annuity sales process With View-Star from Lucent Technologies, questions that took hours or days to answerare now handled in a matter of minutes
Trang 10microsoft_utexas.asp
The University of Texas at Austin Graduate School of Business has dardized on Microsoft products to create a unified platform to lower costsand make administrative tasks easier
stan-http://www.microsoft.com/BUSINESS/km/casestudies/
rim_paulhastings.asp
This international law firm uses cutting-edge messaging technology to giveits clients constant access to attorneys, who use RIM BlackBerry to receivevoice mail, faxes, and e-mail remotely and in real time
http://www.microsoft.com/BUSINESS/km/casestudies/
silverlake_hobbs.asp
Looking to promote their presence on the Web, this leading national ance broker needed an intranet/extranet/Internet document managementsystem with an intuitive user interface
insur-http://www.microsoft.com/BUSINESS/km/casestudies/usx.asp
US Steel developed a sophisticated intranet solution to replace their dated business management systems using Microsoft Visual Basic andVisual Interdev
http://www.microsoft.com/BUSINESS/km/casestudies/
microsoft_nabisco.asp
Learn how Nabisco created Journey, a Microsoft-based product-planningsolution to facilitate successful development of products and profitableproduct research
Trang 11http://www.microsoft.com/BUSINESS/km/casestudies/praxa_victoria-Praxa manages VEC’s mission-critical election IT network and internal tems, including 54 remote offices, a centralized production network, a tem-porary tally room, a Web site and result feeds to the political parties
sys-http://www.microsoft.com/BUSINESS/km/casestudies/
scg_prandium.asp
Prandium, Inc., known around the world for its El Torito, Chi-Chi’s, KooKoo Roo, Hamburger Hamlet, and Casa Gallardo restaurants, delivers pow-erful OLAP analysis and daily restaurant sales reports to nontechnical users
http://www.microsoft.com/BUSINESS/digitaldashboard/casestudies/ microsoft_trooplaw.asp
Read how the Troop Law firm created a digital dashboard using MicrosoftWindows and Microsoft Office that provided a solution for their knowl-edge management challenges
http://www.microsoft.com/BUSINESS/km/casestudies/ims_snyder.asp
Snyder implemented Microsoft Windows CE-based handheld PCs with acustom sales-force automation application to automate its paper-based pro-cess, cut costs, and reduce errors
http://www.microsoft.com/BUSINESS/km/casestudies/
microsoft_uofakron.asp
University of Akron built a state-of-the-art virtual campus network to givedistance-learning students access to collaboration and conferencing tools.Find out how they did it
Trang 12http://www.microsoft.com/BUSINESS/siteindex.asp
Find the information you are looking for on the Microsoft Business site inthis comprehensive site index
article.asp
http://www.microsoft.com/BUSINESS/crm/resources/carpenter-dns-A digital nervous system puts the customer at the center of business cesses by using technology to deliver improved methods of customer serviceand help customers solve their own problems
pro-http://www.microsoft.com/BUSINESS/awards/isa/judging.asp
The Industry Solution Awards recognize the best solutions built onMicrosoft technology that help organizations serve customers, manageinformation, and make informed, effective business decisions Enter yourwinning solution today!
http://www.microsoft.com/BUSINESS/health/casestudies/
partnershealthcare.asp
To lower costs, improve patient care, and expand its geographical reach,Partners is prescribing telemedicine with using Microsoft technology,including Microsoft SQL Server 7.0, Microsoft Windows Media Technolo-gies, and Microsoft NetMeeting, to make telemedicine an effective reality
http://www.microsoft.com/BUSINESS/bi/casestudies/andersen.asp
Andersen Consulting created Pocket Xchange, a custom application to vide consultants with offline access to its massive knowledge managementsystem This application is a 1999 Windows World Open winner in theBusiness Intelligence category
Trang 13pro-http://www.microsoft.com/BUSINESS/digitaldashboard/casestudies/ ddsoftwarespectrum.asp
Read how Software Spectrum created a digital dashboard using MicrosoftWindows and Microsoft Office that provided a solution for their knowl-edge management challenges
http://www.microsoft.com/BUSINESS/digitaldashboard/casestudies/ uop.asp
Read how Buchanan Associates created a digital dashboard for UOP usingMicrosoft Windows and Microsoft Office that provided a solution for theirknowledge management challenges
http://www.microsoft.com/BUSINESS/bi/casestudies/comshare_ut.asp
The faculty at the University of Toledo wanted to develop an applied stone course to give their students experience in how business intelligencesoftware could be used in decision analysis They chose Comshare, Inc.’sDecisionWeb and Microsoft SQL Server 7.0 as the best decision supportsolution for a course that offers students experience in analysis of real-lifebusiness situations
Trang 14dyncorp0720.asp
In this healhcare industry case study, DynCorp Healthcare InformationTechnology Services (HITS) created MDeis which provides a secure extra-net application for hospitals to access their own medical data in a rich datarepository maintained by HITS
as little as an hour, and business is rolling in
Trang 15hypermedia_inter_europabank.asp
Case study of Inter-Európa Bank and Hypermedia Systems for the bankingindustry describing the development of HyperBank, the core element ofInter-Európa Bank’s BankoNet, which is Hungary’s first Internet-based elec-tronic banking system
Improved system maintenance has freed up 60 to 70 hours each week somanagers can better spend their time growing the business Sales staff canmanage their own catalogs and enjoy faster access to product data with theknowledge that the information they share with customers is always up-to-the-minute
http://www.microsoft.com/BUSINESS/health/casestudies/
eds_textron.asp
The latest healthcare industry solution success stories and case studies aboutbuilding powerful applications on the BackOffice family of servers, includ-ing Windows NT Server and SQL Server
http://www.microsoft.com/BUSINESS/casestudies_subject.asp
An index of case studies segmented by subject