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English for personal assistants - part 25 potx

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Harassment report to manager A company may have a complaints report form that will guide you through what you have to note down when reporting your grievance.. 14 Writing CVs with impact

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I find comments (5) as these very upsetting and I believe they (6) sexual harassment I am asking you to stop (7) such comments either (8) to me or indirectly about me

If this behaviour (9) continue, I will have no alternative but to (10) the matter further

Yours sincerely

Task 8

Imagine that a colleague has asked for your help to draft a letter to her harasser She has a male colleague who constantly tries to put her down He frequently makes comments to the effect that she is stupid because she is a woman, and a blonde woman

at that!

Draft a letter to Mr Vozenko for your colleague

Harassment report to manager

A company may have a complaints report form that will guide you through what you have to note down when reporting your grievance Generally, this will ask you to detail:

䉴 who the harasser is

䉴 what happened and when

䉴 how this has affected you

䉴 who witnessed it

䉴 what steps you have taken to have this behaviour stopped

If your company does not have such a form, you could write a report using those same headings This makes sure the report keeps to the facts It is inadvisable to show emotion

Task 9

Look at this first draft of a harassment report form How would you improve it and adapt it to your work situation?

120 Saying “no”

Trang 2

Reporting unacceptable behaviour 121

Report of harassment

Department

Date

Name of person reporting harassment

Name of person complained about

Name of line manager

Nature of harassment

Details of incident: Date: Time: _ Place: _ What happened?

Who witnessed the incident?

Trang 3

14 Writing CVs with impact, covering letters, and letters of reference

A Curriculum Vitae (CV) provides a prospective employer with a summary of your professional life It lists your achievements – both educationally and in terms of your experience Prospective employers use CVs and/or covering letters to decide whom they will interview As CVs are your first introduction to a new company, it means that it’s worth getting them as near perfect as possible

How do you prepare to write a CV?

Your CV is your own personal marketing tool This tool is your opportunity to sell yourself to prospective employers It should include details of your personal qualities, skills, achievements, education, and work experience You should, therefore, make notes on all the factual information you need together with dates, grades, etc before you actually start writing your CV

If you are responding to a job advertisement, read it very carefully and highlight the skills, experience, and qualifications it asks for You can then target those skills that you have specifically at the job requirements

Task 1

Read the following text and match the headings a – e to their descriptions 1 – 7

a Additional information

b People who can vouch for you

c Work experience

d Attainments

e Personal details

f Hobbies

g Education

Trang 4

How do you write a CV?

A CV is divided into headings so that readers can tell where one piece of information ends and another begins The reader should not be confronted by an endless disordered river of information which is difficult to make head or tail of International CVs are usually ordered as follows:

1 name, address, telephone number, mobile number, email address, date of birth, nationality, marital status

2 dates of schools/colleges/universities attended together with subjects studied and qualifications and grades obtained Begin with the most recent

3 start with the most recent or current job Give the dates you were employed (year and/or month and year) and the name and address or city of the firm Give a short account of your responsibilities

4 give brief information on your specific achievements These should generally be work-related but could include, for example, running a first-aid course or ensuring health and safety regulations are adhered to They are usually non-academic

5 provide any further information that could support your job application For example, ability to speak foreign languages

6 give examples of your interests etc Be careful not to include too many that are of

an individualistic nature but also try to list, for example, sports that require you to

be a team player

7 obviously you need to ask the person/people concerned first! Normally all you need to put here is ‘References can be supplied on application’

N.B A CV is generally one side of A4, maximum 2 A4 pages

How do you write a CV? 123

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124 Writing CVs with impact, covering letters, and letters of reference

Sample CV

CURRICULUM VITAE

Address: 35 Arundel Close, Bristol BL6 2RJ, UK

Telephone: 01793 562451

Email: a.smith@tonline.com

Date of Birth: 23/10/1973

Education 1994 – 1995 Pitmans College, London

1991 – 1994 Bangor University, Wales

1984 – 1991 Bristol Community College

Qualifications: 1995 Diploma in Secretarial Studies, Advanced Level

1994 BA Degree in History of Art, 2:1

1991 A Levels in Art, English, & Information Technology

Work experience: 2000 – Present PA to Human Resources Director, Corus,

London

1998 – 2000 Secretary to Sales Manager, Virgin Super-store, Crawley, Sussex

1996 – 1998 Secretary to Financial Advisor, Barclays Bank, plc

Achievements: 2002 Worked with HR manager on new appraisal system,

Corus

2000 Devised new method for production of quarterly sales figures

1997 Implemented a new filing system for Barclays Bank, Bristol branch

Additional

information:

Foreign languages:

Spanish: Advanced Portuguese: Intermediate Arabic: False Beginner Currently studying for an Open University Distance Learning Programme in HR Management

Interests and

Hobbies:

Hang-gliding, travelling, basketball, painting, travelled round the world 1995 – 1996

References: Can be supplied on application

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