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Question 39 Marks: 5 Questions 141-143 refer to the following advertisement.. Select the best answer for each question and mark the letter A, B, C, or D on your answer sheet... Clients

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• HUNG YEN UNIVERSITY

• / ► Đề thi TOEIC chuẩn đầu ra

You must mark your answers on the separate answer sheet Do not write your answers in the book

Part V

Directions: A word or phrase is missing in each of the sentences below Four answer choices are given below each sentence Select the best answer to complete the sentence Then mark the letter (A), (B), (C) or (D) on your answer sheet

-in time for the holiday shipping season.

Choose one answer

Question129 Be sure - all stationery orders by 3 p.m on Fridays.

Choose one answer

Question120 By the end of the day, you must decide ………… or not you want to attend the

conference next month

Choose one answer

Question134 She really - to learn to control her temper in the office

Choose one answer

Choose one answer

Qualified candidates may apply for the vacant position -their religion, sexual

orientation, ethnicity or country of origin

Choose one answer

a regards

b without regard

c regarding

- after resigning as vice president of the Southwest division, Ms Harriet decided to start her own business with her former colleagues.

Choose one answer

In order to respond -to customer complaints, the company management decided to set

up a new team that exclusively deals with complaints over the phone and via email

Choose one answer

Directions: Read the texts on the followin pages A word or phrase is missing in some

of the sentences Four answear choices are given below each of these sentences Select the best answer to complete the text Then mark the letter (A), (B), (C), or (D)

on your answer sheet.

Question 39

Marks: 5

Questions 141-143 refer to the following advertisement.

Texas INSTRUMENTS, due to rapid expansion, is seeking an experienced -with

necessary A bachelor's degree is preferred We do seek someone with a desire to learn.

The position - a number of tasks specifically related to public relations and fund-raisin

Interested persons should e-mail or fax a resume with cover letter to John Lewis at As 878 Third Ave, Washington City, 10069 Fax at 224-544-6441 All candidates must also show proof of a valid driver's license and passport

Questions 147-149 refer to the following memo.

To: All staff

From: John Grisham, Marketing Director

Subject: Marketing strategy

As of Dec 3rd, we will discontinue the use of return cards -we attach to our advertisements

new customers each year through return cards Recently, however, those numbers have dropped

to 40 new customers annually

Through surveys, the marketing department has learned that the public would rather call our free subscription number than complete and mail a return card They prefer this method not because of cost savings but because of convenience They find it faster and easier to speak to someone directly over the phone Therefore, the marketing department has decided to discontinue the use of return cards

toll-Because we have made this change in our marketing strategy, we must explore other

avenues for increasing our customer base We have hired outside consultants to help us

improve our long-range marketing plans They are experts

-149 (A) for

(B) as

specifications and asked if we could get back to him today I immediately took them to

Danny in Estimating Danny said that he can have a revised quote ready by 4:00 p.m at the latest I called Jan back and told him that I thought we could give him a price by 5:00 He's expecting you to call him He also has some questions on a (an) - different project

Directions: In this part, you will read a selection of texts, such as magazine and

newspaper articles, letters, and advertisements Each text if followed by several

questions Select the best answer for each question and mark the letter (A), (B), (C),

or (D) on your answer sheet.

Question 51

Marks: 5

Questions 153-154 refer to the following notice.

Video conferences are the way of the future A meeting will be held among top managers here at the head office to discuss how to implement this new technology to improve interoffice communications

All vice presidents and general managers are asked to meet next Thursday at 10 AM to begin discussion on how this can positively affect our business After a 45-lunch at noon, we will begin

to plan implementation procedures and discuss how the costs will be distributed among departments

Because this is a very important discussion about how we will conduct meetings among other branches in the future, I want all of you who are attending the meeting to contact their employees from other branches to discuss any special needs or ideas they may have prior to the meeting Please come prepared to briefly discuss what you feel ,are the merits and potential obstacles to swiftly prepare this new way of doing things Thank you

Question 153: Who will has been asked to attend the meeting?

Choose one answer

Question 154: Who must attendees contact prior to the meeting?

Choose one answer

a Their in-house employees

b Their fellow management staff

c Their staff at other offices

d Clients they wish to confer with

Question 53

Marks: 5

Questions 155-157 refer to the following job advertisement.

Busta Movers is one of the nation's largest moving companies We have been providing moving services to individual homes and businesses of all sizes for the last 25 years

We are seeking new employees to fill many types of positions to make our planned expansion possible We intend to double the number of Busta Movers offices and trucks over the next 2 years, and we need highly motivated people on our team to make that possible We need new managers, drivers, and administrative staff For more details about the requirements for each position, please consult our website at www.move-it-dont-bust-it.com People wishing to contact

us to apply or to ask questions can do so via

email through contact information to be found on the website.We offer a complete benefits package that includes dental, life, medical and disability insurance, as well as 2 weeks paid vacation and sick leave Salaries vary depending upon the position applied

for and experience Please contact us without delay, we will begin the interviewing process as soon as possible

Question 155: What job positions are opening up at Busta Movers ?

Choose one answer

Question 156:What experience is required?

Choose one answer

Question 157: How should people apply for these positions?

Choose one answer

Questions 158-160 refer to the following memo.

To: The Staff

From: Eddie Bauer, President

Subject: Office Supplies

Date: June 30

As you know, the recent recession has forced us to cut costs in many areas One area where people have not been fully cooperating is in regard to office supplies For this reason the following guidelines are being put in place:

1 Dave Smith has been designated as in charge of all supplies All supplies must be checked through him with your signature and his before they are removed from the storeroom

2 There are monthly limits to how much of each item can be borrowed each month Anything exceeding these amounts must be approved by your manager and Dave Smith, and the justification must be given in writing.

Along with these guidelines, here are some additional suggestions with regard to conservation of these materials:

1 Hang on to your pens! We go through far too many pens in this office, this can only be because people are carelessly losing them

2 People should always print on both sides of office paper before recycling, unless this is for official business correspondence

3 Folders and binders can be used again once old projects are completed The cost of these items adds up!

I appreciate your cooperation, and I hope these measures will lead to an improvement in this area soon

Question 158: Why has Mr Bauer written this memo?

Choose one answer

a To ensure people are happy with their new office supplies

b To advise of new regulations that will save the company money

c To break the news that cuts will be made in many areas

d To thank people for saving the company so much money

Question 57

Marks: 5

Question 159: How do people borrow supplies from now on?

Choose one answer

a By clearing them with Dave Smith

b By getting a written order from their manager

c By signing them out with their own pens

d By special permission from Mr Bauer

Question 58

Marks: 5

Question 160: What is the exception to the rule that says people must print on both sides of office paper?

Choose one answer

a For rough drafts of proposals

b For personal correspondence

c For official business correspondence

d For copies of this memo

Question 59

Marks: 5

Questions 161-162 refer to the following advertisement

Looking for a good place today?

Finding the right accommodation for you in Seoul can sometimes be difficult Negotiating a favorable rate can be even more of a challenge But with twenty years of experience in the Korean tourist industry Delta Travel has forged strong relationships with some of the best hotels

in the region, and is ready to pass the benefits on to you

Delta Travel, More Than an Agency

It's Your Travel Companion

TEL: (02) 2648-0509

FAX: (02) 2656-0509

KeumYoung Building, 44-1

Jongrogu, Seoul

Question 161: What is being advertised?

Choose one answer

Question 162: What advantage does Delta offer?

Choose one answer

a Extended warranty

b Free translation service

c Useful business contacts

d Highly trained tour guides

Question 61

Marks: 5

Questions 163-164 refer to the instructions

How to get your subscription to the Evening Sun

In Person: Visit our offices on 321 Back Street and fill out a subscription , form Payment by

check or credit card will be accepted at that time

Online: Visit www.eveningsun.com and fill out our subscription form online You will be asked

for your credit card at that time

By Telephone: Call us at 555-9876 anytime from 9 am to 8 pm on weekdays.

Please have your credit card ready

By Fax : Fax!the attached subscription form to 555-9765 anytime, and be sure to include your

credit card information

Payment must be received in full before the first issue will be delivered to your door In the event

of cancellation, a refund equal to 90% of the value of issues that have not yet been received will

be granted

Question 163: What method of subscribing will allow people to pay by check?

Choose one answer

Question 164: How much will be refunded in the event of a cancellation?

Choose one answer

a 90% of the amount paid for the subscription

b 50% of the total amount paid

c 90% of the value of undelivered issues

d It depends on the payment method

When I first talked to Douglas, one of your associates, on the phone, I knew he was the right web designer for me even though we had never met or spoken before I was impressed most with Douglas' commitment to my work and his willingness to educate me about the web design process

Throughout my experience with DBX Studio I was always very satisfied with prompt and reliable service Douglas told me that I could reach him at almost anytime Now this is unheard

of, and it is a great example of the kind of personal customer service today's businesses should strive for I remember times when Douglas told me he would be until 1 am or so on my web site

to meet our deadlines And sure enough, I would receive e-mails the next morning that were received anywhere from 1 to 3 am

Thank you so much for all of your help the web site looks terrific! I look forward referring many of my clients to you

Sincerely,

Scott Hatheaway

President of Speedenix

Question 165: What is the purpose of this letter?

Choose one answer

a To complain about poor customer service

b To request changes in the plan

c To refer new clients to the company

d To praise an employee for his Dedication

Question 64

Marks: 5

Question 166: What did Douglas NOT do for Mr.Hatheaway?

Choose one answer

a Introduced him to a new client

b Educated him about web design

c Worked late hours to meet the deadlines

d Proved his motto to be wrong

Question 65

Marks: 5

Questions 167-168 refer to the following letter.

A & S Piano School 6250 Plaza de Augustus

265-970 Rome, Italy

November 25

Mr George Smith

Manager, Client Realations

Smithe and Andersen Pianos Inc

530 Via Thecla 255-860 Rome, Italy

Dear Mr Smith:

In today' s fast-paced world, it is common to overlook the performance of a killed employee This being the case, I am writing to inform you that one of your sales associates, Mr FrankJones, has provided me with a superb service When I visited your storeroom last month to purchase a new piano, Mr Jones was there to answer all of my questions and fulfill every need I had He is certainly a credit to his profession and you should feel privileged to have such an excellent employee

Kindly let Mr Jones know that we at A &SPiano greatly appreciate his skill, service and of pianos He made shopping at your store a real pleasure for us

Sincerely,

John Giovanni

John Giovanni

Question 167: What is the purpose of this letter

Choose one answer

a To comment on the quality of their pianos

b To apply for a sales position

c To request the delivery of a piano

d 10 praise a certain employee

Question 66

Marks: 5

Question 168: What does Frank Jones do for Smith and Andersen Company?

Choose one answer

a He plays the piano

b He keeps pianos in storage

c He sells pianos

d He delivers pianos

Question 67

Marks: 5

Questions 169-170 refer to the following notice.

Welcome to the new Tripoli's restaurants

With the coming of the spring, we are pleased to invite you to our newly locations! OVer the past winter months, we've been remodeling our restaurants throughout the area and now they have all

been reopened and are ready for you and your family to enjoy

Although their exterior may not look different, the inside is completely new with a

new look, a new menu, and an all new atmosphere However, some things did notchange likethequaJityofour famous appetizers and mouth-watering authentic Italian cuisines.'And we

atall-still believe in keeping our prices low!

Question 169: What change is announced in the advertisement?

Choose one answer

a The restaurants have been relocated

b Food prices in the restaurants have been reduced

c The restaurant buildings have been remodeled

d Some new restaurants have been opened

Question 68

Marks: 5

Question 170: What is NOT promoted in this advertisement?

Choose one answer

a The new menu

b The prices of the food

c The efficient service

d The interior design

Question 69

Marks: 5

Questions 171-172 refer to the following press release.

Atmel to Present at the Schwab Soundview Capital Markets Semiconductor Conference

Tuesday August 10, 9:00 am ET

SAN JOSE, Calif., Aug 10 /PR Newswire-FirstCali/ -Atmel Corporation (Nasdaq:

ATML -News), a worldwide leader in the development, fabrication and sale of

advanced semiconductors, announced that Fran Barton, Atmel's Chief Financial

Officer, will present at the Schwab Soundview Capital Markets Semiconductor

Conference on Thursday, August 12, 2004 The presentation will begin at 11 :30

am Pacific Time

A real-time audio webcast of the meeting will be available on the Company's

investor relations page at http://www.atmel.com/ir A replay of the webcast can be accessed shortly after the conclusion of the meeting and will remain available for 30 days

Forward-looking statements and other material information may be discussed

during these events

Question 171: When will the interested parties be able to listen to the presentation?

Choose one answer

Question 172: Who will give the presentation?

Choose one answer

a Atmel's investor relations director

b A semiconductor market analyst

c Schwab Conference organizers

d The CFO of the Atmel Corporation

Question 71

Marks: 5

Questions 173-175 refer to the following memo.

TO: All Employees

FROM: Human Resources

RE: The New Vacation Regulations

As was announced last week, there has been an increase in the amout of vacation time that will

be granted to employees who have been with the com for one year or more As promised, here are the details relating to the addit vacation time:

-An additional 3 days will be granted per year to employees who have been us for 2 to 5 years