English for Tourism - 2 pdf

Enjoy 1 night homestay with a local family and delicious food cooked by the tour guide.. Tick  the places the tour visits and the activities the tourists can do Place Activities  Began

TỔNG LIÊN ĐOÀN LAO ĐỘNG VIỆT NAM TRƯỜNG ĐẠI HỌC TÔN ĐỨC THẮNG

PHÒNG THCN & DN

ENGLISH

FOR TOURISM 2

Internal publishing

- HCMC, June 2010-

Content

Unit 1: Destination and tourist attractions 1-10 Unit 2: Tour planning 11 - 17 Unit 3: Tour operation - execution 18 - 25 Unit 4: Local tour 26 - 30 Unit 5: Other local tour 31 - 36 Unit 6: Outbound- The custom regulations 37 - 40 Unit 7: Car hire 41 - 47 Unit 8: Alternative holidays and adventure holidays 48 - 51 Unit 9: Business traveller, conferences 52 - 57 Unit 10: Health and Safety 58 – 62 Tapescripts

References

UNIT 1

DESTINATION AND TOURIST ATTRACTIONS

A- WARM UP

I- Do you know these famous attractions? Match these pictures with the words below

a-bridge b-rock c-tower d-hill

e-grotto f-waterfall g-imperial mausoleum h-citadel i-gongs festival j-national park k-theme park l-terraced field

1 2 3

4 5 6

10 11 12

II – Match the picture with the places in Vietnam below There is more one choice

a- Nam Cat Tien b- Dalat c- Daklak d- Hoi An

e- HoChiMinh City f- Hue g- Ha Long h- Nha trang

i- Sapa j- Phu Quoc

B- PRONUNCIATION

The schwa /ә/ and /i/: unstressed vowel sound

1- Listen to the poem Circle the words which rhyme

Mr Porter loves his pasta

No one else can eat it faster

Mr Porter’s sister Rita,

Buys the pasta by the metre

Mr Porter’s older daughter

Boils it all in tubs of water

2- In each sentence or phrase there are two vowels

which are not /ә/ Listen and circle them

a- from Canada to China

b- The parrot was asleep

c- The cinema was open

d- The photographer’s assistant

e- A question and an answer

f- A woman and her husband

g- A pasta salad

(Extracted from exercise 7- English pronunciation in use, English phonetic and phonology-Peter Roach)

3- Underline the schwa in these words Listen and check

Advice cousin machine tonight

recognize problem Similar adventure

(Extracted from unit 6- Know how 2)

C- LISTENING

The /

ðә ( before consonant) shut the door / ∫٨t ðә dכ/

ði ( before vowels) wait for the end /weit fә ði end

and /ænd/

әn( sometime n after t,d,s,z, ∫) come and see/ k٨m әn si:/ fish and chips /fi∫ n t∫ips/

but /b٨t/

bәt : it’s good but expensive /it’s gud bәt iks pensiv/

That /ðæt/ has weak form/ðәt/

when used in a relative clause

At /æt/ in final position

What’s he shooting at?

/әt/ I’ll see you at lunch

For /f כ:/ in final position

What’s that for?

/fә/ before consonant /fәr/ before vowel Strong form in final position “

to “ of, can, from,to,as, shall”

I- When we look at the movement of tourists (tourist flow), there are three types of tourism Match them with their definitions

1 domestic tourism a- people leaving their country to take holidays

2 inbound tourism b- people taking holidays in their own country

3 outbound tourism c- people entering the country from abroad to take holidays

II- Where does tourist go?

1-Listen to the numbers Which one do you hear?

a- 19,000/90,000 b 18 million/80 million c- 13.5/30.5 d- 15/50

2- Listen and complete the table

Position Country Number of tourists

(Extracted from listening task, unit 2, tourism 1- Keith Harding-)

3- Fill in the missing information on this departure board

Destination Flight No Gate No Flight information Edinburgh Super Shuttle Boarding

1- City park: a) Cultural events b) botanical garden

2- Art museum a) French paintings b) Japanese art

3- Zoo a) snake house b) elephants and lions

4- City hall a) Mayor’s room b) art collection

(Extracted from national certification- Listening skill- level B- Le Huy Lam)

Fill out the table below as example:

Harbor castle damp music festival concert metro Campsite countryside nightlife waterfall art gallery temperate

Chilly heritage coastline pagoda inn

Climate Natural

feature

Built attractions

Events Food, drink,

entertainment

Accommodation transpor

t Rainy Beach Cathedral Carnival Restaurant Hotel Train

READING

The Balearic Islands

Floating between Spain and the North African coast, the Balearic Islands offer the perfect location for a fantastic holiday There are four main islands for you to choose from, each with their own special atmosphere

The gorgeous climate boast more than 300 days a year of guaranteed sunshine, making the islands the ideal setting for a beach holiday The long hot summer stretches form May to October, with temperatures around 27oC – just right for relaxing and getting a tan

The islands offer a number of attractions for tourists Sun-seekers will love the fabulous beaches Fun-seekers will enjoy the exciting nightlife – the clubs and discos

of Ibiza provide plenty of entertainment for young people But there’s more to these islands than sun and fun You can also enjoy wonderful architecture (The Gothic cathedral at Palma is well worth visiting), hilltop villages, olive groves, great food, and hidden beaches You can take a relaxing fishing or sailing trip, or go to one of the many festivals If you go in June, don’t miss the spectacular Fiesta of San Juan at Ciutadella on Minorca

Whatever you want from a holiday, the Balearics will help you find it

Focus on the verbs and fill out the table below:

Climate Geography

location

Natural feature Main attractions Others

Reading 2:

Pre-reading:

Is tourism always beneficial to the people of the host country? What drawbacks might

there be for a country which is heavily dependent on tourism? How might tourism

affect traditional ways of life?

Skim and scan:

Tick those the author mentions in the reading

a-  Property prices have gone up

b-  Native burial grounds have been dug up

c-  Traditional ceremonies have been commercially exploited

d-  Hawaiians no longer speak their own language

e-  Hawaiians have had to move from their lands in order to make way for tourist facilities f-  Street crime is on the increase g-  The fishing industry has suffered as a result of tour-boating

Aloha! Welcome to paradise

Tourism has meant an invasion of all that is sacred to our

people Our culture has been turned into a “hula marketing”

campaign We are romanticized, to appeal to the fantasies of

world travellers Popular images show smiling, flower

adorned girls and hula dancers, exotic moonlit feasts with

natives serving hand and foot This kind of marketing and promotion perpetuates racist and sexist stereotypes that are culturally inappropriate and demeaning It sells an artificial cultural image with complete disregard for the truth Meanwhile the ground is literally cut away from beneath us

Last year, on the southern shores of Kauai at a development site called Keonaloa, a

well-known ancient Hawaiian burial ground was excavated to make way for a

condominium resort project Community opposition saved one acre to relocate all the

graves excavated from a total of 22 acres of burial grounds incorporated into the

planned resort and will be used as a marketing feature of the development

Native Hawaiians will continue to be angered at such disregard for sacred sites and the

bones of our ancestors, whose spirits will be further desecrated by the inquisitive stares

of flocks of tourists

On Maui Island, at a place called Honokahua, a developer’s excavations unearthed

over 1,100 intact burial bundles, wile local community groups protested in anger It

took mass demonstrations before the developer stopped Elsewhere we have not been

so lucky, losing a Supreme Court ruling to prevent drilling on religious sites

Hawaiian families and communities who have lived for generations in a particular valley or along a river are still forced out by a proposed golf course or hotel Recently this happened to families in Hanna and Maui, as well as to farming communities in Maunawili and Waianae on Oahu Displaced Hawaiians commonly find their way to remote beaches only to be evicted later Crowded beaches and commercial tour-boating threaten shoreline fishing through noise or chemical pollution Tourism is cutting the ties between native Hawaiians and our land, culture, tradition and lifestyle

As it gets more difficult to continue out traditional ways of life Hawaii becomes more and more dependent on an already uncertain and overdeveloped tourist industry

(The new internationalist July 1993)

Comprehension

1- Write the number of the paragraph which contains the following information

a- A tourist resort has been built on a sacred Hawaiian burial ground

b- Tourism has forced Hawaiians to abandon their traditional ways of life

c- The host culture is presented to tourists in ways which degrade the country and its people

2- What is “hula marketing” why is the author critical of it?

3- In what ways have the religious beliefs of native Hawaiians been disregarded by tourist development? How have some Hawaiians demonstrated the way they feel about this disregard for their culture?

4- Select the collocations (multi-word expressions) in the text which are used instead

of the descriptions on the following page

Description Collocation

A law passed by the Supreme Court A Supreme Court ruling People representing different local communities

A project to build a resort composed of condominium

Collections of human remains which are untouched

Girls who are covered with flowers

An unreal representation of a particular culture

Boats used to take paying passengers on sight seeing

Match the pictures of architectural features with the glossary of terms

Glossary

Joist timber or steel supporting for the

ceiling or the building

Portal a large impressive door or

entrance

Arch curved structure with straight sides,

often supporting a bridge or the roof of a

large building

Bracket right-angle support projecting

from the wall , holding a shelf

Cupola a roof having a rounded form ,

hemispherical form or near so, lantern

Dome round roof on a building Minaret tall, thin tower, usually

forming part of a mosque

Column tall, solid vertical post made of

stone supporting or decorating a building

or standing alone

Rotunda round building; especially,

one that is round both on the outside and

inside

Façade the front wall of a large building

that you see from the outside

Spire tall, pointed tower on the top of a

church

Obelisk a tall pointed stone column with

four sides, put up in memory of a person

or an even

Tower tall, narrow building, or part of a

bulding,either square or round

Vaulted ceiling decorated roof made

from a series of arches joined together

Lattice ceiling strip crossing each other

with square and diamond-shaped spaces left between, forming network

1 2 3 4 5

6 7 8 9 10

11 12 13 14 15

II- Add one of these words to the word group listed below Construct granite statue long show alongside 1- high,wide,thick ………

2- underneath, in front of, ………

3- depict, represent, ………

4- build, erect, ………

5- marble,stone, ………

6- carving, sculpture, ………

III- Match the descriptions of things you find at attractions in A with the words in B

1 The art of moving a lifelike figure or person by electronic means a Period costume

2 A written board that gives directions and distances b Animatronics

3 Repeating the actions of a past event c Audio-tour

4 Activity in which you take the part of someone else d Activity sheet

5 Exhibition of models of people (not moving) e Re-enactment

6 Piece of paper to write down answer to questions as you visit an

attraction

f Role-play

8 Recorded description of an attraction h Waxworks

IV- Underline the correct adjectives to fill in the blanks

1- The _ pyramids at Teotihuacán are an important tourist attraction (ancient/traditional)

2- The western greeting is a handshake (traditional/old)

3- There are many fine restaurants serving food (delicious/ beautiful)

4- It’s a _ city full of nightclubs and bars.( peaceful/lively)

5- On weekends the beaches are always very (crowded/famous)

6- One of the most temples in Kyoto is the Golden Pavilion.( famous/main)

V- Match the adjective with the words on the right

1 quiet, peaceful,wonderful  service

2 double, air-conditioned, comfortable dance club

3 excellent, delicious,hot  beach

4 lively, modern, crowded  room

5 interesting, ancient, historical  tour

6 excellent, efficient, fast  ruins

7 interesting, tiring, fascinating  person

8 famous, friendly, helpful  food

(Extracted from AT YOUR SERVICE- Trish Stott)

READING

I- Read the descriptions of the building and answer the question

1- Which section describes the use and function of the building?

2- Which section describes when and why it was built?

3- Which section gives some detailed description?

4- Which section gives a general physical description?

Notre-Dame cathedral

The cathedral of Notre-Dame was started by Bishop de Sully in 1163 and work continued for nearly 200 years It was completed in 1345 The cathedral is dedicated to the Virgin Mary and stands in the centre of Paris on eh Ile-de-la-Cite

It is undoubtedly the finest example of French gothic architecture The twin towers are a famous feature of the Paris skyline, and are 69 meters high The spire, which was added in the 19th century, I

90 meters high

The façade is the most striking part of the building The three portals are adorned with remarkable stone sculptures, including the last judgment The rose window in the façade was built over 700 years ago and is magnificent

The cathedral is still used for regular church services as well as special occasions The vast interior can accommodate 9,000 people French road distances are established from the 0 km point located on the square in front of the cathedral entrance

(Extracted from reading – Tourism – Keith Harding and Robin Walker)

II- Read the descriptions of Chinese architectural features and answer

1- What section describes the special feature in Chinese architecture?

2- What section describes the decorative roof and ceiling in Chinese architecture? 3- What section gives detailed description?

Ancient Chinese architecture is mainly timberwork Wooden posts, beams, lintels and joists make up the framework of a house Walls serve as the separation of rooms without bearing the weight of the whole house, which is unique to China As a famous saying goes, 'Chinese houses will still stand when their walls collapse.' The specialty

of wood requires antisepsis methods to be adopted, thus develops into Chinese own

appliqué design and beautiful flower patterns on wooden pillars reflect the high-level

of the craftsmen's handicraft and their rich imagination

Chinese imperial roof decoration or roof

charms or roof-figures was only allowed on

official buildings of the empire Chinese

roofs are typically of the hip roof type, with

small gables Variant versions are still

widespread in Chinese temples and has

spread to the rest of East Asia and parts of Southeast Asia

In traditional Chinese architecture, every facet of a building was decorated using various materials and techniques Simple ceiling ornamentations in ordinary buildings were made of wooden strips and covered with paper More decorative was the lattice ceiling, constructed of woven wooden strips or sorghum stems fastened to the beams Because of the intricacy of its ornamentation, elaborate cupolas were reserved for the ceilings of the most important structures such as tombs and altars, although it is not clear what the spiritual beliefs of the early Chinese were, as alters appear to have served as burial sites

In traditional Chinese architecture roofs and ceiling, like the other structural elements, were constructed without nails, the layered pieces of the ceiling are held together by interlocking bracket sets Elaborate wooden coffers bordered by a round, square, or polygon frame with its brackets projecting inward and upward from its base were used around the 7th century Deeply recessed panels shaped like a well (square at the base with a rounded top) were fitted into the ceiling's wooden framework The center panel

of the ceiling was decorated with water lilies or other water plants

(Extracted from internet)

SPEAKING

Choose the tourist attractions in Vietnam to describe and decide how it could be made more exciting, entertaining and ‘brought alive’

Words list

Acre(n) mẫu Anh, = 0.4 hecta

Adorn(v) trang trí, tô điểm

Intact (a) không bị ảnh hưởng, thay đổi Intricacy (n) tính phức tạp

Invasion (n) sự xâm phạm, tràn lan Lattice ceiling : trần dạng lưới mắt cáo Minaret (n) tháp ở giáo đường Hồi giáo

Condominium(n) : chế độ công quản

Evict (v) đuổi ai ra khỏi,

Excavate (v) đào,khai quật

Exotic(a) kỳ lạ, đẹp cực kỳ

façade (n) mặt tiền tòa nhà

Feast(n) lễ hội, yến tiệc

nail (n) đinh Obelisk (n) đài kỷ niệm, tháp Olive grove rừng olive Perpetuate(v) duy trì, làm cho nhớ mãi Pillar = column: cột

Protest(v) phản đối , quả quyết recess (v/n) phần lõm vào Rotunda (n) nhà tròn có mái vòm Sacred(a) long trọng, linh thiêng, Spire (n) ngọn tháp

Supreme Court (n): tòa án tối cao

Unit 2

TOUR PLANNING

WARM UP

1- You are going to prepare a five day

tour of our country To do this, what

will you need to make decision about?

2- Have you ever been to Sapa? If so,

what was it like? If not, would you like

to go there? Why? Why not? What

famous tourist sights are there in

Sapa?

READING

1- You are going to read and ask questions about the itinerary of a Sapa trip Work in pair and decide what questions you need to ask in order to find out the missing information

2- What are the abbreviation of Arr., Dep.?

Test A

Day 1: HoChiMinh - Hanoi

Arr NoiBai Airport around 10am Check - in hotel to

relax at leisure In the afternoon , enjoy a half day city

tour seeing the Ho Chi Minh Complex, containing the

mausoleum of the nations founder Ho Chi Minh, the

Presidential Palace and the Ho Chi Minhs house on

stilts The complex also comprises the One Pillar

Pagoda, whose origins date back to the foundation of Hanoi The next stop of our trip

is the impressive , dedicated to Vietnams 54 ethnic minorities, some of which we will see on our forthcoming days We also visit the and the peaceful lake of Hoan Kiem with its sacred temple The reminder of the day is free for your own exploration of Ha Noi until transferring to the rail way station for a _ train

to Lao Cai The train conditions are very basic however we will travel in soft sleeper class which is compartment for passengers Overnight on train

Day 2: Ha noi – Sapa

The train arrives in Lao Cai at around 5.00 am Meet and

transfer to Sapa (38km), the former hill station

discovered by the French at height of _ above

sea level Check-in hotel to relax at leisure In the

afternoon, soft trek to Ham Rong mountain and

village waterfall in Catcat and the nice landscapes of green forests and mountain and fresh atmosphere here Back to Sapa by motorbike

Day 3: Trekking & Homestay (Breakfast/Lunch/Dinner)

After having breakfast, start trekking uphill to Y Linh Ho and _ Valley through rice paddies and small hamlets

to study life of hill tribes here Communication exchange with local people in _ village After having picnic lunch carried by the tour guide, continuing trekking through villages and rice terraced fields to Ta Van village settled by ethnic minorities Enjoy 1 night homestay with a local family and delicious food cooked by the tour guide

Hanoi(Breakfast/Lunch)

Waking up early morning to enjoy cool mountain air and bird singing Trekking uphill to many terraced paddies and through bamboo forest, going down to Giang Ta Chai village

of _ people After a short village tours, coming back

to the main road where jeep awaiting you to transfer back to Sapa At 16.00, Transfer to Lao Cai railway station to catch night train back to Hanoi

Day 5: Hanoi- Ho Chi Minh

There is free time for you to relax or further explore Ha Noi The trip ends after your transfer to Noi Bai Airport for dep to Tan Son Nhat airport

Reading 2

Look at the pictures and read the profiles of the tour

operators Decide which picture goes with tour operator

Anglo- Global Holiday plc

Specialists in holidays for young people ( teenagers and

students).Incoming groups and individuals are offered a

full package of sightseeing activities, and contacts with

local youngsters, under the guidance of experienced youth

workers

Brit- Tours ltd

Deals in large volumes of group, specializing in complete

incentive programmers plus special – interest groups and

business conferences

Blue Skies Travel ltd

Providing entertainment in rural hotels or

homestay.Also, Blue Skies offer tourists

insight into the impact of human beings on

the environment, and to foster a greater

appreciation of our natural habitats

Customtour ltd

Custom-made itineraries, designed to meet

the needs of both groups and individuals

Specializing in special-interest

tours,adventure tour such as trekking,

kayaking etc

Cultural tour ltd

Specialists in the holiday for the tourists

who are interested in the social events,

festival, or cultural concern The coach

travel, accommodation and experienced

guided tours are included

( adapted from High Season)

PRONUNCIATION

I- Listen to a conversation and circle the weak form of words in the sentence

1- A: How long have I come for? for a month? Why have I come? oh… for some sunshine For the sea For some good food For the wine For a bit of excitement, I suppose Why did you come?

B: For the money I work here

A: Not all the time, I hope

2- A: Last year it was at a restaurant The year before, it was at an expensive hotel, and the year before that, it was at the factory itself – in the canteen And that was the best party, I thought

B: Yes, but that was at the time when your wife was in charge of the canteen!

( exercise 29,39- Elements of pronunciation)

II- Fill in the blanks, taking care to use the appropriate form of the weak form be

1 I want her to park that car over there

………

2 of all the proposal, the one that you made is the silliest

………

3 Jane and Bill could have driven them to

and from the party

………

………

4 To come to the point, what shall we do

for the rest of the week?

………

………

5 Pedestrians must always use the crossings

provided for them

………

………

LISTENING

1- Listen to Begona describing one of the

tourism she organizes Tick  the places the

tour visits and the activities the tourists can

do

Place Activities

 Began Rent a bicycle

 Bago Spend some time at the beach

 Inle Visit a school of Buddhism

 Mandalay Go trekking in the mountains

 Ngapali Practise yoga

 Sittwe Visit the city’s floating markets

 Thailand Visit some of the many temples

 Thandwe Go horse riding

 Yangon Visit the capital city

(Extracted from tourism 1- Robin Walker and Keith Harding)

2- Listen to George Webber who works for a large tour operator about

“feminization trip” and answer the questions below:

1- What is a familiarization trip?

2- Who pays for farm trips?

3- Listen to Diane Maclenna about choosing a hotel for incentive tour An incentive

tour is a reward or an encouragement for people who have done good work for their company Then try to guess what kind of hotel her groups look for?

Some Strong form /s٨m/ : before a countable noun, meaning an unknown individual”

I think some aninmal broke it

Or in final position: I’ve got some Weak form /sәm/ before uncountable noun -> Have some more tea

There Strong form /ðeәr/ before vowel-> demonstrative function

There it is/ put it there Weak form/ ðә/ before consonants There should be a rule

Do Weak form / dә/ before consonants Why do they like it?

Strong form /du /before vowel, in final position Why do all the cars stop

Does/dәz/

His Weak form /iz/ before a noun Her

Weak form /ә/ before consonant, /әr/ before vowel Your

Weak form /jә/ before consonant, /jәr/ before vowel

He Weak form /i/ except at the beginning of a sentence

4- Listen again and fill out the blank

a Diane depends upon her to help her recommend appropriate hotels for her clients

b Diane’s clients usually make an of the hotels she has recommended

c It is _ for her to visit fourteen hotels in one day

d For her groups, the three most important areas in a hotel are the , the , and the _

e Hotels keep Diane up-to-date by _ and by

f- Trade magazines are useful for information about

g- To meet people in the industry she goes to

h- Diane inspects the hotels she recommends

(Extracted from listening task of HIGH SEASON)

SPEAKING

It takes a lot of careful planning, negotiating, administration, and marketing to put together a new tour programme You are going to put together a summer holidays brochure featuring twenty to thirty hotels in different provinces in Vietnam Decide in what order it will be best to do each stage listed below Explain the reason

a- estimate the exact selling prices based on exchange rates

b- Negotiate with airlines and hotels

c- Decide on destinations, hotels and capacity, duration of tours, and departure dates d- Finalize the reservations system

e- Sign contracts with hotels and airlines

f- Send first tours to resorts

g- Distribute promotional material to agencies including brochures

h- Start production of brochure

i- make an in-depth comparison of potential destinations

j- send final tour prices to printer

k- identify a likely selection of countries, resorts, and hotels

l- start advertising

(adapted from activities task in High Season)

Word study

Put each prepositional phrase in its correct space in the sentences below

a in the process of g with a view to

b on behalf of h in accordance with

c under the guidance of i in response to

d in addition to j in view of

e in terms of k with reference to

f in the event of l in payment for

1 ……… our telephone conversation, I am writing to confirm our order

2 ……… the hotel, I would like to wish you a Happy New Year (The manager)

3 All our sports acitivities are organized ………… a fully qualified instructor

4 ……… rain, the party will be held in the conservatory

5 ……… your instructions, we have rearranged the meeting for later in the schedule

6 ……… language skills, a resort representative must have good interpersonal skills

7 .The company has recently purchased some adjoining land………

8 ……… your recent enquiry, I am pleased to inform you

9 ……… the current economic situation, we can expect fewer visitors this years

10 The hotel has had some bad reviews but ………… Sales, it has been very popular

11 We are …… negotiating a new contract with our tour operator

12 I enclose a cheque ………… our accommodation

(extracted from High Season)

Day 1: HoChiMinh - Hanoi

Arr NoiBai Airport around 10am Check - in hotel to

relax at leisure In the afternoon , enjoy a half day city

tour seeing the Ho Chi Minh Complex, containing the

mausoleum of the nations founder Ho Chi Minh, the

Presidential Palace and the Ho Chi Minhs house on

stilts The complex also comprises the , whose origins date back to the foundation of Hanoi The next stop of our trip is the impressive Ethnologic Museum, dedicated to Vietnams 54 ethnic minorities, some of which we will see on our forthcoming days We also visit the Temple of Literature and the peaceful lake of Hoan Kiem with its sacred temple The reminder of the day is free for your own exploration of Ha Noi until transferring to the rail way station for a night train to The train conditions are very basic

however we will travel in _ sleeper class which

is compartment for 4 passengers Overnight on train

Day 2: Ha noi – Sapa

The train arrives in Lao Cai at around _ Meet

and transfer to Sapa (38km), the former hill station

at leisure In the afternoon, soft trek to Ham Rong mountain and Cat Cat village inhabited by , enjoy the waterfall in Catcat and the nice landscapes of green forests and mountain and fresh atmosphere here Back to Sapa by _

Day 3: Trekking & Homestay (Breakfast/Lunch/Dinner)

After having breakfast, start _ uphill to Y Linh Ho and Muong Hoa Valley through rice paddies and small hamlets

to study life of hill tribes here Communication exchange with local people in Lao Chai village After having picnic lunch carried by the tour guide, continuing trekking through villages and rice terraced fields to village settled by Dzay ethnic minorities Enjoy 1 night homestay with a local family and delicious food cooked by the tour guide

Day 4: Trekking & Back to Sapa - Hanoi(Breakfast/Lunch)

Waking up early morning to enjoy cool mountain air and bird singing Trekking uphill to many _ and through bamboo forest, going down to Giang Ta Chai village of Red Dzao people After a short village tours, coming back to the main road where jeep awaiting you to transfer back to Sapa

At _, Transfer to Lao Cai railway station to catch night train back to Hanoi

Day 5: Hanoi- Ho Chi Minh

There is free time for you to relax or further explore Ha Noi The trip ends after your transfer to Noi Bai Airport for dep to Tan Son Nhat airport

Words lists

Complex (n) khu liên hợp

Mausoleum (n) lăng , mộ

Ethnic minority (n) dân tộc thiểu số

Paddy ruộng lúa, gạo

Hamlet xóm, thôn,làng

Terraced field ruộng bậc thang

Foster (v) khuyến khích, thúc đẩy, cổ vũ

Negotiate đàm phán,thương lượng

Administration quản lý hành chánh

Type of hotel: motel or conference, or deluxe etc

Board : bed and breakfast, half-board etc

Room: type, location, facilities, serur vices, extras

Use of facilities: conference rooms, function rooms, restaurants etc

Optional tours: theotre, sightseeing, museums, shopping etc

Group 1: A group of students on an educational and cultural tour

Group 2: A group of elderly people visiting the city on a weekend package, including a visit to a variety show and a night in a hotel

Group 3: a group of people of various ages on a cycling holiday

Pronunciation

1- Listen to the conversation and circle the cluster , e.g scream in the sentences below:

A: How are you travelling, Trevor?

B: By train The twelve twenty

A: Shall I drive you to the station?

B: In all this dreadful traffic? Oh, no- I’ll try to get a taxi

A: It’s no trouble Of course, if you don’t trust my driving…

B: oh, I trust your driving, all right

A: Fine, Twelve at your flat, then?

B: Thanks But Tricia, the trip realy is tremendously important and …

A: Mm?

B: Well, the train really does leave at twelve twenty

( extracted from elements of pronunciation)

2- Add one consonant to the start of each word to make a new word in the pictures Be careful : think of sounds, not spelling!

Example: red -> bread ( red /red/ + b = bread /bred/)

a lie b lock c rain d lime e late f route

LISTENING

1- Listen and complete the group check-in list below

Group name: Endo Group Passport list collected:……… Tour leader’s name and room no Yes/no………

……… Voucher collected ……… Checked in by

……… Food & Beverage bleep answered by

Group rooms allocated by ………

Reception Manager Additional remarks

( Extracted from HIGH SEASON)

2- Carla, a tour operator that specializes in holidays to far-away exotic destinations,

is talking on the phone to Peter Nicholson, the Reservations manager of a major

airline, to arrange a meeting and set the agenda for negotiating next season’s contract Listen and decide what order you think the stages will occur in the conversation

a identify areas of discussion/set the agenda

b confirm arrangements and say goodbye

c introduce the main reason for the call

d arrange place for the meeting

e arrange time of the meeting

f introductions and polite chat

g check who will be coming and if any special materials are needed

3- Listen again and complete the spaces in this meeting planner

a Subject: charter arrangements for next season

Read this welcome letter and itinerary for a special group staying at the Copthorne

Tara hotel in London and answer the questions which follow:

Welcome to London!

Enclosed with this letter you will find a map of London and general information which I

hope will be of use during your stay

Today you will be taken direct to your hotel where assistance will be given with check-in

The reminder of the day will be free for you to relax after your flight, for shopping or

independent sightseeing

The programme during your visit will be as shown below Departure of all tours and

transfers will be from the Groups Lounge on the ground floor of the hotel

The university of South Carolina Hospitality Desk, situated in the Groups Lounge, will be

staffed for four hours from arrival for any assistance or information you my require or if you

wish to book the optional tours There will be someone to assist at the following times during

your stay:

Thursday 5 March – Four hours from arrival

Friday 6 March – 1:00pm - 5:00pm

Saturday 7 March – 12:30pm - 4:30pm

Sunday 8 March – 8:00am – 12:00 pm

Monday 9 March - 8:00am – 12:00 pm

Tuesday 10 March - 8:00am – 12:00 pm

Breakfast is included daily and will be served in the Brasserie on the ground floor of the

hotel between 7am and 10:30 am

Friday, 6 March 199

9 00 am Depart for an optional meeting tour of the city of London Afternoon at

leisure Saturday , 7 March 199

9.00 am Depart for a morning tour of London’s West End, included for everyone

Afternoon at leisure

Sunday, 8 March 199

8.30 am Depart for an optional full-day Bath and Stonehenge tour

Monday , 9 March 199

9.00 am Depart fro an optional morning Windsor tour Afternoon at leisure

8.00 pm Evening at the theatre included for everyone The performance of the musical

‘ 5 Guys named Moe’ commences at 8.00 pm at the Lyric Theotre, Shaftesbury Avenue Please make your own way to and from the theotre by taxi or tube ( nearest station Piccadilly Circus)

Tuesday, 10 March 199

8.30 am Depart for an optional full-day Oxford and Stratford tour

Wednesday , 11 March

Departure details will be shown on the hospitality board at the university of south Carolina hospitality desk

10.15 am flight US 1161 Departs for Charlotte

I hope you have a very enjoyable stay and look forward to welcoming you back to London in the not too different future

Yours sincerely,

Sue Hadow

Sue Hadow

Travel co-ordinator

1- Read the text and answer the following questions

a What do guests receive on arrival?

b Where is the usual ‘meeting point’ for the group during their stay?

c Why is the hospitality desk not open on Saturday morning?

d Which meals are included in the cost?

e On which days are they completely free to do what they want?

2 Find formal words or expressions in the text which means

a help (verb) c leave e begins

b the rest d free f soon

(Extracted from High Season) Reading 2

1- Which of the following words would you expect to find in a text with the title “ The tour operator?

Budget fixed pricing flight institution

Sell profit retail customer alliance

Revenue variable brand passenger negotiate

The tour operator

From the 1950s onwards tour operators have been very useful to transport carriers, especially airlines If a carrier knows he will have vacant seats on a journey, rather than leave them empty it is worth offering them at almost any price to someone who can fill them Let us take an example

Example

Suppose the fixed cost of flying a 100 seat plane from London to Athens and back is $8,000 ( that includes capital costs, fuel, crew’s wages and so on) Suppose also the additional, or variable, cost per passenger is $ 10 (to cover writing a ticket, in-flight refreshments and so on) If the airline wants to budget for a small profit and know it normally sells sixty seats, then the pricing looks like this:

Fixed cost ……… $8,000

60 passengers x $10……… 600

Cost of return flight ……… ….$ 8,600

Sell 60 tickets at $ 144 each ……$8640

Profit ……… … $ 40

Of course, if only fifty- nine passengers show up then sales drop by $ 144 cots by only $10, and the airline loses $94 This is a very risky business!

This is where the tour operator proves useful By agreeing to purchase in bulk, say, twenty – five seats, h can virtually ensure that the airline will fly at a profit The question arises: what should the ticket price be?

As far as the airline is concerned anything above $10 a head will be profitable, as the fixed costs are already paid for The tour operator will want the lowest price possible

to ensure he can resell all twenty-five seats Obviously customers are not willing to pay anything like $ 144 or else they would already have bought tickets directly from the airline

Perhaps airline and tour operator negotiate and fix a price of $60 per head The airline‘s budget now looks like this:

Fixed cost ……… $8,000

85 passengers x $10……… 850

Cost of return flight ……… $ 8,850

Sell 60 tickets at $ 144 each ……… $8640

Sell 25 tickets to tour operator at $60 each $ 1,500

Revenue ……….$10,140

Profit ……….……… $ 1,290

Assuming the tour operator will resell all his twenty – five seats

The airline should now be very happy ; even if it loses three or four passengers it will still be in profit

The tour operator now has the onus of selling the seats, which may entail 40 heavy costs, but as long as he is sensible he should be able to resell at a reasonable and profitable price

To ensure that tour operators do not poach carriers’ existing passengers, carriers have

in the past imposed various conditions on the resale of tickets The main condition has been that the operator must build the journey in as part of a package or IT Other conciliations from time to time have been:

a a fixed or minimum length of stay permitted at the destination

b a minimum or maximum advance booking period

c a minimum price at which the IT can be sold

d stipulation of the type of customer ( such as a group)

These conditions have all been used to protect carriers’ existing business, but have been progressively relaxed as tour operator and carriers have become more interdependent

From filling empty seats on a particular journey, tour operators progressed to chartering whole planes or other vehicles that were unused for a period of time The proportion of fixed costs, and consequently the potential saving in ticket price, was rather less, but still provided carriers and operators with exploitable opportunities Eventually many tour operators came to own their own planes, coaches or railway carriages The economic value of this lies not in the discount buying as above but in economies of scale, controlling one’s own transport and ensuring it is fully and efficiently used

( the business of Tourism, Holloway, J.chiristopher(Mac Doanald &Evans)2 nd

,edn, 1985)

2- Why it is in an airline’s best interest to sell seats ‘at almost any price’ rather than leave them empty?

3- in what ways are tour operators ‘useful’ to airline companies?

4- The following part of the budget for a coach tour

Coach capacity ………… 50

Fixed costs………$ 1,500

Variable costs……… $ 5 per passenger

a If the operator knows in advance that 30 seats can be sold and wants to budget for a profit of $ 150 , at what price whole the individual seats be sold?

b Suppose a social club now offers to buy the remaining 20 seats at $35 each How much additional profit will that produce for the coach operator?

5- Why do airlines sometimes impose conditions on tour operators who buy blocks of seats from them?

6- Find words or phrases in the text which, in context, are closest in meaning to the following:

a buy tickets as expected ( paragraph 3)

b a large number at the same time ( para 4)

c per passenger ( para 5)

d responsibility ( para 8)

e lead to ( para 8)

f persuade someone to switch ( para.9)

g precondition (para.0)

h.used as a basis for making money (para.11)

(Extracted from reading task in TOURISM – Neil McBurney)

Reading 3

Read the letter below from the Managing Director of the hotel Sebastopol Fill in the gaps with the correct word from the list

Attract, addition, inform, leaflet, facilities, popular, sending, offer, attracting,

unknown, appearance, located

Hotel  Bedhillion

SEBASTOPOL 48600 Grandrieu Tel: (33) 230016

Lozere, France Telecopie: (33) 231889

Having seen your new ‘Eurobreaks’ brochure, we are writing to _ you that

we would be very interested in _ your company to this area of France and to our hotel, in particular

We are _ in an area which we believe would be very _ with American tourists , but which is relative We manage to visitors from Canada an Australia but so far there are no American operators people to the area

In to the beautiful countryside, we have fishing, hiking, and plenty of outdoor sports activities on _ We find that our Australian and Canadian guests really appreciate the French countryside, particularly in summer Our hotel is one of the largest in the region and boasts 130 rooms, all with en suite To give you a clearer idea of the hotel’s _, I enclose an up-to-date _ with full colour illustrations

We look forward to hearing from you

a Enquire at Reception for further details

b Itinerary subject to alteration at short notice

c Non-refundable deposit payable at time of reservation

d All rates subject to VAT

e Smokers are requested to refrain from smoking in communal areas

f No gratuities to staff

g Optional tours subject to adequate demand

h Special rates available for OAPs

i Lunch voucher valid on stated days only

j The management reserves the right to refuse admission (notice outside hotel disco)

(Extracted from HIGH SEASON)

SPEAKING- OUTPUT TASK

Your are going to role- play the preliminary negotiations between a tour operator and the representative of a hotel chain There will be 3 stages: arrange meeting, set agenda, the actual negotiation Devide into three groups A : tour operator, secretaries ( C) and hotel representative (B)

A : tour operators

Your objectives are:

- a larger allocation of rooms – 50% night in high season

- a range of types of accommodation ( e.g self-catering, family rooms, half board,etc)

- shorter release dates

- a contribution to advertising cost

- extras in the room ( bottle of win, basket of fruit, etc )

- clear idea of the hotel’s recreational and leisure facilities

B- Hotel representative

Your objectives are

- set allocation – 60 rooms per night in high season?

- promote new self-catering villa complex

- limited credit period

- tell tour operator about new recreational facilities

- a more prominent display in the operator’s brochure

C- Secretaries

Your role will be to monitor and record the meeting To do this, you will need to

- take notes, and in particular record any decisions that are made

- make sure that both sides understand each other and don’t get angry or unreasonable How will you do this?

- look for areas where the two sides agree - or where a compromise can be made

( Extracted from GOING INTERNATIONAL)

WORD LIST

Discernible : noticeable: có thể nhận thấy Escorting: going with= hộ tống

Hospitality board: notice board which gives information= bảng thông tin

Unit 4

LOCAL TOUR

Warm up

What are the five most popular tourist attractions in your city or region?

Note down what you would tell a visitor about the attractions by answering the questions below:

1 Why are they popular?

2 What kind of people enjoy them most?

3 What is the best time to go there?

4 How do you get there?

Vocabulary

1- Decide which of these adjectives you would use in a holiday advertisement or brochure Which places would you use it to describe?

attractive beautiful cloudy crowded delicious

delightful depressing dusty exciting fertile

hospitable relaxing refreshing remote sunny warm

2- Explain the difference between each of these Paris of sights and attractions

Art gallery and historical museum

Theme park and national park

Mountain and hill

Market and shopping centre

Lake and pond

( extracted from WELCOME- LeoJones)

3- Read and underline the words or phrases describing the attractions

Self- discovery through lacquer

Seasonal variations are the title of a solo exhibition of

lacquer works by Vo Xuan Huy at Tu Do Gallery, 53 Ho

Tung Mau St D.1, and HCMC A graduate of Hue college

of Fine Arts, Hay has had exhibitions in Vietnam and

abroad, including Thailand, France and Holland He says

the process for creating his works goes through three main

stages – sketching and colouring, covering the picture with

a layer of lacquer primer to blend the materials and flattening the surface so the images appear in a new form , with new colour and new shapes “Seasonal variations are the way I express myself, find out about myself and ultimately recreate myself in my quest

to find beauty in lacquer,” Huy says The exhibition of 25 works in on until 14 April

Installed

Installations by Trong Gia Nguyen, Food for thought, will be presented at Galerie Quynh (65 De Tham, D1 HCMC) till March 14, including hand-decorated ‘cakes’ with personalised texts, writing on plates of ‘spaghetti and meatballs’ and transparent bags containing rice grains with words on them What food says and what is inferred Born in Saigon in 1971, Trong Gia Nguyen graduated from the university of South Florida His works have been seen in Iceland, Havana and New York

Singing with a twist

Singer Summer Mencher, from Sand Diego, California, describes

her music as a mix of Incubus and Tori Amos, with a twist Her

repertoire includes Middle Eastern tones, unique harmonic twists

and turns, with an occasional rock and hip-hop edge Park Hyatt

Hotel, Saigon, nightly except Tuesdays, 8pm till late, till 13 April

Burning effigies

Thien Hau pagoda at 710 Nguyen Trai St D.5, HCMC, is one of the oldest Chinese pagodas in Saigon Many Chinese people are expected to come to its festival at on 17 April ( 8am – 5pm), where they will admire effigies of Ong Thien ( The Good God) and Ong Ac ( The Evil God), each some 3m long The effigies are ritually burned at the end of the festival

(Extracted from THE GUIDE – April 2009) The most popular museum for tourists seems to be the War

Remnant Museum, 28 Vo Van Tan There is a good

collection of military equipment outside, and on the inside are

rooms with pictures mostly of war crimes, the results of the

use of Agent Orange, torture, and other unsavory items A model of the infamous tiger cages gives a good idea of how some political prisoners were housed A walk through take about two hours and a strong stomach There is a small admission fee

Stores

In addition to the Central Market and The Old Market,the Russian Market store , on the south corner of Le Loi and Nguyen Hue is also popular Basically a group of private concessions, you can find almost anything , from books and bicycles to stationery and VCDs at marked prices One block down Le Loi towards the Central Market is the intershop, which was the first true supermarket in Saigon Aside from these two giants, most of the shops and stores in the city are family operations, set up on the ground floors of houses For a Western style experience , try Diamond Plaza on Le Duan St near Notre Dame Cathedral Three floors with escalators, plus a bowling alley

( Extracted from SAIGON – a guide book)

PRONUNCIATION

1- Add one of the sounds from the box after the consonant at the start of these words to make other words Think of sounds, not spelling /k/,/l/ /r//p//t/

Example : die -> dry

a back b fight c fat d go e pain

f pay g two h say i sin j send

2- Listen and circle the word you hear

a The glass/gas is green e The dirt came off in the steam / stream

b I don’t want to play/pay f she didn’t want to stay/say

c It was a terrible fight/fright g The pain/plane went down

d The tooth/truth is out! h I can’t sell/smell anything

3- Listen and tick the sentence or phrase you hear A or B

That slow bus That’s a low bus

An ice-cream A nicer cream

That spot That’s a pot

That street That’s a treat

She loves the States She loves the estates

Small stream A smaller stream

Slow speech A slower speech

Straight street A straighter street

( Extracted from tasks- p.57- English pronunciation in use)

LISTENING

1- Listen to the guide on a tourist boat on a sight seeing trip in central Stockholm, and put the attractions into the order in which they mentioned by the guide

a The lock f Museum of Modern Art

b Town Hall g German Church

c Grand Hotel h National Museum

d Oldest house in Stockholm i Royal palace

e Former Parliament Building j Central Station

( Extracted from English for the hotel and tourist industry)

2- Listen and indicate whether these statements are T rue (T) or False (F)

a The driver’s name is Tom

b The air- conditioning needs to be adjusted

c St Michael’s Church was built in 1671

d One of the historic houses was built by by George Washington

e The Battery is also known as “ White Point Gardens”

g The Charles Towne Landing is on the other side of the river

h At the end, the guide takes the group shopping

(Extracted from HIGH SEASON) 3- Listen to the answer phone messages and fill out the chart below

No Date of job Details of job Who to contact Phone number

Read and answer the questions:

1- When were the attractions built?

2- How can we visit the attractions?

3- What can we see there?

4- Why should we go there?

CU CHI TUNNEL

The Cu Chi tunnel complex was a 250

kilometer system which honeycombed the area

from the Cambodian Border to within 20miles

of Saigon Started in 1948, the tunnels provided

a refuge for the Viet Cong guerrillas from the constant bombing and operations of allied troops in the Iron Triangle and War Zone C They also were the staging area for the Tet Offensive against Saigon in 1968 The segment which is now open to the public is a head quarters area about one and a half hours drive from downtown One 50 meter stretch of tunnel has been enlarged for Western physiques, and gives a good inkling of what conditions some VC lived and fought in Definitely a worthwhile trip

Reunification Hall

The presidential palace, now called Reunification Hall, is open to

tourists except when being used for governmental meetings or

conventions It was built over the ruins of the old Norodom

Palace, which was bombed in 1962 by a dissident Air Force Pilot

fed up with President Diem Finished in 1968 and vacated by President Thieu in 1975,

it has been kept intact as it was before Liberation, from the operations room in the basement to the family disco on the top floor The iron gates look just as they did

before a North Vietnamese T-54 tank crashed through them on April 30 1975 Enter left side of main gate

House of Dragon( Nha Rong)

It was Nha Rong wharf that the young patriot Nguyen Tat Thanh ( President Ho Chi Minh later) left Viet Nam to go abroad to seek the way to liberate the country

House of Dragon was built in 1963 for the French shipping company Messageries Maritimes It is wonderful building on the waterfront set in beautiful gardens Inside , there is a museum dedicated to Ho Chi Minh’s life There are some interesting early pictures of Saigon, as well as a copy of the Declaration of Independence which Uncle

Ho used at the end of the Second World War to declare Vietnamese independence from France

( Extracted from SAIGON- a guide book, English for tourist guides)

SPEAKING TASK

Example of introduction

Good morning, laddies and gentlemen, my name’s A and I’ll be your guide for today’s tour We are now leaving Ho Chi Minh City on our way to the Cu Chi tunnels and the Cao Dai Great Temple The tour starts at around 8am and we expect to get back to the hotel about 5pm Our first stop is Cu Chi tunnels and we should arrive there in about one hour and a half We will be having lunch in the Cao Dai Great Temple in Tay Ninh and then tour the temple I sincerely hope that you enjoy the tour and that you won’t hesitate to ask me if you have any questions or problems Now sit back, relax and enjoy the view

Study the above example and prepare a city tour for your clients of 30 people

Word list

allied troops quân đội đồng minh, liên minh constant(a) cố định, nhất quán Conventions( n) : hội nghị Crashed (v) va chạm declare(v ) tuyên bố Guerrillas (n) du kích Honeycombed (a) rổ tổ ong infer(v) suy luận, suy ra inkling(n) một thoáng, ý niệm intact(a) không bị ảnh hưởng lacquer primer(n) sơn mài physique(n) vóc người, thể lực refuge(n) nơi trú ẩn repertoire(n) vốn tiết mục segment phân đoạn transparent (a) trong suốt ultimately(a) một cách cơ bản, rốt cuộc unsavoury(a) nhạt nhẽo

Unit 5

THE OTHER LOCAL TOUR

Warm up

1-What do you know about the three places in the pictures?

2- Why do you think tourists would visit them?

READING

Which of the provinces is best for visitors who want to

1- get as close as possible to ordinary Vietnamese people?

2- understand the cultural belief of Vietnamese people?

3- unwind after stressful time of work?

Nha Trang , a coastal city, capital of Khanh Hoa Province is well known for its pristine beaches and excellent scuba diving and is fast becoming a popular destination for international tourists, attracting large numbers of backpackers as well as more affluent travelers on the Southeast Asia circuit It is already very popular with Vietnamese tourists Nha Trang Bay is widely considered as amongst the world's most beautiful bays Tourists are welcome to participate in the Sea Festival, held biennially Nha Trang was the site of the Miss Universe 2008 Pageant on July 14, 2008 and it will also host Miss Earth 2010

Historically, the city was known as Kauthara under the Champa The city is still home

to the famous Po Nagar Tower built by the Champa Being a coastal city, Nha Trang is

a center for marine science based at the Nha Trang Oceanography Institute The Hon Mun marine protected area is one of four first marine protected areas in the world admitted by the IUCN

Commercial flights to Nha Trang no longer use the city's municipal airport, but fly to the larger Cam Ranh International Airport, a former U.S Air Force Base (built during the Vietnam War) located approximately 35 km south of Nha

The French-Swiss bacteriologist Alexandre Yersin (who discovered the Yersinia pestis bacterium) identified himself with Nha Trang's life for 50 years (affectionately known

as Ông Năm) He established the Indochina Pasteur Institute (now known as the Nha Trang Pasteur Institute) devoted to research on the bubonic plague Yersin died in Nha Trang on March 1, 1943 A street in the city is named after him, there is a shrine located next to his tomb, and his house has been converted into the Yersin Museum With mountain descending into clear waters of bay on each end of a spectacular beach, nha tran ia a resort worth a visit

( Extracted from internet web page http://en.wikipedia.org/wiki/Nha_Trang, )

Together with Cai Be and Phung Hiep, Cai Rang Floating Market

in Can Tho City is one of the three biggest in the Mekong Delta The shops and stalls at these markets are boats of different sizes Cai Rang Floating Market is open all day but it is busiest from sunrise to about 9am The main items sold there are farm products and specialties of Cai Rang Town, Chau Thanh District and neighboring areas Every boat has a long upright pole at its bow on which samples of the goods for sale are hung Sellers do not have to cry out about their goods because their goods can be seen in a distance and their cries would not be heard in the vastness of the river and the noise of boat engines Small boats that sell beer, soft drinks and wine go among the other boats to serve market-goers and visitors The most common goods sold are fruit Big boats are the wholesalers, selling fruit to dealers from neighboring provinces Each boat is loaded with plenty of seasonal goods Activities at the market are also an occasion for tourists

to study the cultural aspects of southerners

To visit Cai Rang Floating Market, visitors can join a tour of the Mekong Delta On the way to Can Tho, visitors can stop to visit My Tho and take a boat trip to visit orchards, bee farms and coconut candy establishments in Ben Tre Visitors can also explore Can Tho on their own by taking a coach In Can Tho, besides Cai Rang Floating Market, Visitors can visit other places such as Can Tho Market, Ninh Kieu Quay, Binh Thuy Temple, and private tourist gardens In these gardens, visitors can walk, breathe fresh air, enjoy different kinds of fruits and countryside specialties and stay at nice guest houses in the shade of trees

(extracted from internet website http://www.vietnamimpression.com/attraction-detail.asp ?)

Bac Ninh Province , the homeland of Quan ho art, is a magnet for enterpreneurs who want to give their businesses a head start In springtime, the number of vistors coming to Ba Chua Kho Temple in Cỗ Mễ village has increased dramatically, mostly during the festive season ( from December until February ) , according to the lunar calendar

Ba Chua Kho, 20 km north of Ha Noi, is a typical Le Dynasty temple with its three – door gate, a big yard and curved roofs The building stands at the foot of Kho Mountain, which faces south and overlooks a field winding around the Cau river, a tributary of the Red River

The façade may not be very different from the other temples in the area but there’s something extra special about Ba Chua Kho which draws thousands of visitors every year According to the legend, Ba Chua Kho was a queen of one of the Ly Dynasty kings She was both beautiful and intelligent During the war against the Tong people

from China, the King asked the queen to look after the country’s food store After the enemy was defeated , she helped people rebuild their lives and resotre food production To do this, the queen called on local people to prepare an area of wilderness for cultivation This piece of land she called Co Me village Ba Chu Kho finally met her end on 12 january 1077, when she was killed by enemy troops whild distibuting food to local people

Villagers in Co Me built a temple on the place where the food store had been kept They called her Ba Chua Kho, which means Lord of the store

Ever since then visitors have come to the temple to pray for good luck for their business plans In their prayers, they tell the queen about their business idea and the sum of money they want to invest in it At the end of the year, they come back to thank her and pay her back the money that they had borrowed

No one knows how many people can attribute their riches to Ba Chua Kho- there are people who succeed and of course, some who fail The one thing that does unite the visitors to this temple is their shared belief and faith in century- old tradition

(Extracted from VIETNAM- DISCOVERY- March Issue 85)

Word study

Use the words and phrases below to complete the standards of performance adveie sheet to tour guides from a training manual

Anecdotes first-aid kit rapport body language

Gestures seat belts clarity hazards

Sense of humour eye contact tone microphone

Standard of performance

Aim: to inform , entertain, and care for visitors, and enhance their experience

- Establish a welcoming _ with the group by smiling when you greet the group and introducing yourself and the driver

-Use open _ - do not fould arms, do not keep hands in pockets

- Control hand and arm

- Check that the _ is switched on and working, and adjust it to ensure _

- Make sure that you are looking at everyone and establish _ when talking to the group

- Use voice correctly iwht a veriety of pitch and a lively

- Be enthusiastic and use your to entertain and make the group smile and laugh when appropriate

- Tell stories and _ , but try not to make them too long

- Inform group about safety, use of _ on the coach, _ , and emergency procedures

- Warn group of , e.g while walking and getting off the coach

( Extracted from Tourism 2- Robin Walker and Keith Harding)

VOCABULARY

Food

Vegetables and grain/seeds seafood dairy products

Meat seasoning fruit

Salt black pepper herbs spices

Arrange the ingredients below into the correct group

Aubergine lamb prawns cheese lobster

Pulses chicken oliver oil rice courgette

Onion sausage crab oranges sausage

Cream garlic pork yogurt cereal

A snack for lunch

Some fruit and cheese

The loaf of bread

A jar of jam

Some juice ot drink

A piece of ham

Some pears or grapes

Some beans and rice

A can of beer

As cold as ice

2- Write the correct sentences

Example: We had beans an ice -> We had beans and rice

a We had a nice cup a tea

b I don’t want a go out tonight

c I need a drinker water

d We cok to chicken

e He can’t cooker meal

INGREDIENTS

f come in an sit down

3- Listen and mark link-up words for the poem

There was an old man called Greg,

Who tried to break open an egg

He kicked it around,

But fell on the ground,

And found that he’d broken a leg

( extracted from English pronunciation in use)

LISTENING

1- Listen and make notes about its ingredients and accompaniment

2- Listen to a guide describing the Festa del Redentore in Venice As you listen, follow the written text and indicate places where the guide

a adds something that is not in the text []

b misses out, changes, or uses different words[ ]

the first paragraph is done for you as an example

FESTA DEL REDENTORE

Introduction

 The Festa del Redentore – the Festival of the Redeemer – is a high point of the Venice summer Thanks to a spectacular firework display the Redentore is a major tourist attraction

History

From 1575 – 77, Venice was hit by a terrible plague which killed more than a third of the city’s inhabitants In 1576, the city’s leader, the Doge, promised to erect a church dedicated to the Redeemer, in return for help in ending the plague On July 13, 1577, the plague was declared over, and work began to construct the chuch It was decided that Venice would forever give thanks on the third Sunday of July

What happens

Form early on the Saturday, boats are decorated with flowers, lanterns, and balloons

St Mark’s lagoon fills with as many as two thousand boats , their occupants eating and drinking as they wait for the traditional spectacular display of fireworks ( Arrangements can easily be made through your hotel for an evening with dinner on a boat) At around 11:30pm, the display begins and th lagoon becomes one of the most atmospheric stages in the world, fireworks illuminating the spires, domes and bell towers of the city

On Sunday, a pontoon of decorated gondolas and other boats is strung across the Giudecca canal to allow the faithful to walk to the church of the Redentore The clmax

of the festival is the mass held in the presence of the Patriarch of Venice, a reminder that the Festa has a serious side

3- At which stage of a tour would you expect to hear the expressions listed below?

1 when checking arrangement with other tourism service providers( eg Hotel)

2.when talking to passengers at the start of the tour

3 when talking to passengers during the trip

4 when talking to Head office ( tour operator)

5 when talking to passengers when getting off the coach

Exercise 3 Exercise 4

If you look to your left in a moment, you’ll see

Hi, this is Sarah, the guide from Galloway Tours

Please be back on the coach in 30 minutes’ time

Can you all hear me, Ok?

If that’s a problem, call me back on the mobile

Is the temperature ok?

While I’ve got you, can I just check sth else?

We’re going to take a break here

For the mometn, just sit back and relax

Hi, this is Sara again There’s another problem

So I’ll tell you something about

I’m just checking you got my message

Your driver today is Ken

Please be careful as you get off

4- Listen again and write the number of conversation in equivalent order

(Extracted from Tourism 2)

Practice activities: play a role as guider in Phu Quoc Island, Tay Ninh Phan Thiet, Nha trang, Hoi An, Hue, Quang Binh, Quang Ninh, Ha noi

Word lists

Plague: bệnh dịch

Lagoon: phá( vùng nước biển được bao bọc bởi đất liền

Pontoon: thuyền phao

Gondola thuyền đáy bằng, giở khinh khí cầu

Patriarch tộc trưởng

Municipal (A) thuộc thành phố

UNIT 6

OUTBOUND- THE CUSTOMS REGULATION

Warm up

Can you identify the symbol of airport and travel.?

Some keyword below will help you

information, inspector, letter,

lounge, luggage, mail, mailbox,

martini, money, pound, security,

shoe shine, sign, suitcase, symbol,

taxi, transportation, travel, gift,

food, exchange, escalator, duty

free, drink, dollar, desk, design

element, customs, currency, claim,

check-in, cash, cart, cab, bus, book,

beverage, bar, baggage, atm,

airport

READING

Read the leaflet above and fill in

the column in the chart below

P= permitted, X = completedly banned, R = restricted

Small handgun with ammunition

A family pet ( a cat)

Antique pistol ( not functioning)

A box of 200 cigarettes

A pornographic magazine/video

A kitchen knife

A flick – knife

A salami sausage ( weight = 2 kg)

Two litres of vodka

A kilo of fresh oranges

A souvenir painting ( worth $ 400)

A CB radio