RESTAURANT PROCEDURE

GREETING AND SERVING PROCEDURE... Greeting Guest Show guest to table and sitting Serve bread and, butter, water... Clearing tableServing food and drinks.Present wine list, take order, se

University of Industry HCM city

Department of Trade and Tourism

Sectors of Hospitality Management

MAIN POSITIONS IN A RESTAURAT

Do you know about their duties?

1.Waiter…

2 Chef…

3 Hostess…

4 Restaurant Manager

5 Bartenders…

GREETING AND SERVING PROCEDURE

Greeting Guest Show guest to table and sitting

Serve bread and, butter,

water

Clearing tableServing food and drinks.

Present wine list, take

order, serve wine

Canvasing guest

Dessert order – serve dessert – tea coffee – Hard liquor/ Liquor

THE END

COMPREHENSION QUESTIONS

Q1 How many main positions are there in the restaurant?

Q2 Who is the first person to greet guest?

a Waiter.

b Hostess.

c Manager.

d Bartender.

Q3 Match a phrase in A with a phrase in B to complete the sentences.

1 Chefs put together recipes

2 The hostess must work with other

restaurant staff

3 Bartenders staff the restaurant bar

4 Restaurant managers oversee the

running in the restaurant.

a to check which tables are ready, and shows guests to areas where they can wait

b make up drinks to a customer's specifications

c that will become part of the restaurant's menu

d oversee the running in the restaurant

Q4 Outline the steps of greeting and serving procedure

guest.

(7/11)

Q5 How about the customers service attitude of the

restaurant staff?

Always being affable, beaming, enthusiastic, polite and giving quick service to meet customers’ demands, customer always is the top spot