Active Listening Skills docx

Active Listening Skills The Heart of Empathic Understanding... because he doesn’t like you?”... Restating  Purpose being said.

Active Listening Skills

The Heart of Empathic Understanding

 Purpose

 Action

 Example:

“You seem very upset.”

Encouraging

 Purpose

 Action

 Example

Summarizing

 Purpose

 Action

 Example

Clarifying

further.

because he doesn’t like you?”

Restating

 Purpose

being said

 Action

 Example

recess, is that right?”

Validating

 Purpose

 Action

 Example

matter.”