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Each mailbox can be linked to only one Unifi ed Messaging mailbox policy.... Introduction to Exchange Server 2007 Unifi ed Messaging • Chapter 11 673When you enable a user account for Un

Each mailbox can be linked to only one Unifi ed Messaging mailbox policy.

Introduction to Exchange Server 2007 Unifi ed Messaging • Chapter 11 673

When you enable a user account for Unifi ed Messaging, you must specify a mailbox policy and

an extension, and you must assign a PIN or confi gure the system to generate the initial PIN for the user When the user is Unifi ed Messaging–enabled, Exchange Server sends the user an e-mail message indicating that the user’s account has been enabled; the message also contains the PIN

NOTE

Try to reduce the number of Unifi ed Messaging mailbox policies to simplify

administration For more information on managing Unifi ed Messaging mailbox

policies, visit http://technet.microsoft.com/en-us/library/aa996341.aspx

BEST PRACTICES ACCORDING TO MICROSOFT

Implement strong PIN requirements for Unifi ed Messaging users This can be

enforced by creating Unifi ed Messaging PIN policies that require six or more digits

for PINs, and increasing the level of security for your network You can also enhance the level of security of your network by reducing the number of failed logon

attempts for UM-enabled users

This chapter focused on the Unifi ed Messaging server (included in Exchange Server 2007) and its role This server role provides a connection between PBX systems and the e-mail system Installing this role requires the other Exchange roles to be installed (except for the Edge server role) Unifi ed Messaging offers voicemail and fax messages in your mailbox and provides telephone access to that mailbox The embedded speech recognition enables users to navigate through their mailbox by using voice commands

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What Is Exchange 2007 Unifi ed Messaging?

˛ Unifi ed Messaging is the combination of voice, fax, and e-mail messages

˛ Unifi ed Messaging centralizes access to different types of messages at one location

˛ Unifi ed Messaging allows users to access their mailbox through an ordinary phone

Exchange 2007 Unifi ed Messaging Features

˛ The Exchange Unifi ed Messaging server provides a voice mail and fax system

˛ The Auto Attendant provides a customizable, speech-enabled service that answers phone calls and automates dialing through directory integration, acting as a switchboard application

˛ Outlook voice access lets users access their mailbox by using a phone and voice

commands

The Unifi ed Messaging Infrastructure

˛ The Exchange 2007 Unifi ed Messaging server can be connected directly to some

IP-PBX systems Other PBX systems can be connected by implementing a gateway device between the PBX and the Unifi ed Messaging server

˛ Domain controllers provide the necessary information for fi nding the correct mailbox for each incoming call

˛ The communication used between the telephony system and the Unifi ed Messaging server

is based on standard protocols

Introduction to Exchange Server 2007 Unifi ed Messaging • Chapter 11 675

Frequently Asked Questions

Q: Is it possible to test the Unifi ed Messaging service of Exchange 2007 without a PBX?

A: It is possible to try out the server by using a soft phone (telephone emulator) Instructions can be found at http://technet.microsoft.com/en-us/library/aa998254.aspx

Q: What languages are supported by the automated speech recognition (ASR) system?

A: Currently, only English is supported

Q: Which gateways of PBX does Exchange 2007 support?

A: Exchange 2007 currently supports VoIP gateways from Intel (PIMG and TIMG gateways) and

AudioCodes (MediaPack and Mediant2000) With these gateways, it is possible to connect

Exchange 2007 UM to a large range of PBX systems The Cisco Call Manager 5.x is tested and can be connected directly to Exchange 2007 UM

Q: How does a PBX forward WMA fi les to the exchange server? What format is used, and where is this confi gured in Exchange 2007?

A: The PBX does not create the fi le The PBX forwards the call to the Unifi ed Messaging server

where it is recorded, saved as a sound fi le, and mailed to the appropriate mailbox By default, the server uses wma encoding This is confi gured in the dial plan on the Settings tab