Module 2: Adding Hardware to Windows XP Professional Clients pdf

Contents Overview 1 Lesson: Configuring Modems, Printers, Lesson: Troubleshooting Device Drivers 16 Lesson: Disabling and Uninstalling Module 2: Adding Hardware to Windows XP Profes

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Contents

Overview 1

Lesson: Configuring Modems, Printers,

Lesson: Troubleshooting Device Drivers 16

Lesson: Disabling and Uninstalling

Module 2: Adding Hardware to

Windows XP Professional Clients

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Instructor Notes

This module teaches students how to install new hardware devices and how to configure and maintain existing hardware devices and their drivers Students will also learn how to roll back device drivers to a previous version, and how to uninstall drivers and hardware devices

There is no lab in this module

After completing this module, students will be able to:

! Install hardware devices

! Configure hardware devices such as modems, printers, and monitors

! Troubleshoot device drivers

! Disable, enable, and uninstall hardware devices

To teach this module, you require the Microsoft® PowerPoint® file 2285A_02.ppt

It is recommended that you use PowerPoint 2002 or later to display the slides for this course If you use PowerPoint Viewer or an earlier version of PowerPoint, some features of the slides may not appear correctly

To prepare for this module:

! Read all the materials for this module

! Complete the practices

! Read the materials listed under Additional reading for each topic Document your own additional readings to share with the class

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How to Teach This Module

This section contains information that will help you to teach this module For some topics in this module, references to additional information appear in the notes at the end of the topic Read the additional information in preparing to teach the module During class, ensure that students are aware of the additional information

Demonstration Pages and Practices

Explain to students how the demonstration pages and practices are designed for this course A module includes two or more lessons Most lessons include demonstration pages and a practice

The demonstration pages provide you with the steps to demonstrate a task The students do not perform the tasks on these pages with the instructor They will use these steps to perform the practice at the end of each lesson

After you have presented the contents of the topic and demonstrated the procedures for the lesson, explain that the practice gives students a chance for hands-on learning of all the tasks discussed in the lesson

Lesson: Installing Hardware Devices

This section describes the instructional methods for teaching this lesson

In this topic, introduce students to basic hardware installation Focus on the types of hardware devices and the methods for installing and configuring them

Describe what hot-swap and cold-swap hardware devices are and explain the

differences between them, and define a Plug and Play (PnP) device as a device that works simply by being plugged in with no configuration required Present several examples of Plug and Play devices, such as digital Universal Serial Bus (USB) cameras and printers that support USB Tell students that the use of non-Plug-and-Play devices is not recommended in Windows XP Professional, although they can be used with the appropriate vendor drivers Typical non-Plug-and-Play devices include video cards, most network adapters, and most modems

Describe the correct procedures for installing new hardware devices You may want to demonstrate how to use the Add Hardware Wizard, and then close the wizard before you actually install a new device Let the students know that they will use the wizard later in a practice

Emphasize the differences between the configurations of Plug and Play devices and non-Plug-and-Play devices Open Device Manager and expand a few of the device nodes to let students see the types of devices that are listed and the information in the Properties page Do not spend much time reviewing them because students will view configurations later in the module

It is important that students understand the meaning of resources Explain what input/output (I/O) memory addresses are and the use of interrupt request (IRQ) numbers Open Device Manager and show students the Resources tab on a device such as the network interface card to view which IRQ setting is in use

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Explain to students that practices provide hands-on learning of the tasks presented in this lesson In this practice, students will use the Add Hardware Wizard to simulate the installation of a Plug and Play device After completing that task, students will use the wizard to install a non-Plug-and-Play device Estimated time to complete this practice: 10 minutes

Lesson: Configuring Modems, Printers, and Monitors

Give students guidelines for configuring hardware devices Include specific configuration steps by using Control Panel items such as modems and printers

Do not explain all the configuration options, but present examples of settings that can be configured, and why they are used

Describe the situations in which students would use the Multiple Monitors feature; for example, if students are working with large documents, books, or spreadsheets Emphasize the requirements that must be met before they can use Multiple Monitors

Describe the procedure for adding and arranging multiple monitors If possible, demonstrate how to set up and use multiple monitors You can set up a portable computer and another monitor, and then use the Dualview feature by which you plug another monitor into the VGA port on the back of your portable computer

By using just one computer, you can demonstrate how to work on one large document that is spread across two screens or how to work on two separate documents, one on each screen

Lesson: Troubleshooting Device Drivers

Describe driver signing and the potential problems of using unsigned drivers Explain that Microsoft tests all drivers and digitally signs them when they meet

a certain level of testing Driver signing guarantees that the drivers have not been altered or overwritten by another program’s installation process

Inform students that they can block unsigned drivers by using a Driver Signing option Explain that drivers can be blocked by using local policy settings, but it

is much better practice and much easier to use Group Policy settings to block them

Open Device Manager and show students the update process without actually updating a driver

Explain to students that practices provide hands-on learning of the tasks presented in this lesson In this practice, students will update a device driver Estimated time to complete this practice: 15 minutes

Open Device Manager and show students the rollback process without actually rolling back a driver

Practice: Using the Add

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Explain to the students that practices provide hands-on learning of the tasks presented in this lesson In this practice, students will use the Driver Rollback feature to revert to the driver previously installed

Estimated time to complete this practice: 15 minutes

Lesson: Disabling and Uninstalling Hardware Devices

This section describes the instructional methods for teaching this lesson Emphasize the difference between the disabling and the uninstalling of devices Explain that when a device is disabled, only the driver has been disabled The hardware has not been removed or reconfigured The system retains disabled drivers but they are not installed and initialized at startup To re-enable the device, students must enable the driver Explain that uninstalled devices are no longer listed in Device Manager, but that drivers remain on the hard disk Describe surprise removal, and discuss the impact of a surprise removal on the operating system

Discuss the difference between safe removal and surprise removal, and explain how to uninstall devices that support or do not support safe removal

Explain to students that practices provide hands-on learning of the tasks presented in this lesson In this practice, they will use Device Manager to disable, enable, and uninstall a hardware device

Estimated time to complete this practice: 10 minutes

Note Before working on this practice, students must have completed the

practice, Using the Add Hardware Wizard

information that you taught on the previous day

Practice: Rolling Back

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Overview

***************************** ILLEGAL FOR NON - TRAINER USE ******************************

After installing Microsoft® Windows® XP Professional on a computer, you may want to add hardware to your computer, update a driver, or modify your hardware configuration To enable the hardware that you added, you must:

! Install the new hardware safely to protect the hardware and the computer

! Configure the hardware to maximize functionality

! Maintain and upgrade the existing hardware to ensure optimum functionality

! Uninstall the hardware correctly to protect your data and the computer After completing this module, you will be able to:

! Add hardware efficiently and safely to a computer running Windows XP Professional

! Configure modems, printers, and monitors for maximum functionality

! Troubleshoot hardware device drivers to resolve installation problems

! Uninstall hardware correctly to protect your data and the computer

Introduction

Objectives

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Lesson: Installing Hardware Devices

This lesson introduces the types of hardware you may want to install on a computer running Windows XP Professional, and describes the steps required

to install new hardware safely and successfully This lesson also provides guidelines for safely installing and configuring device drivers and resources After completing this lesson, you will be able to:

! Identify the types of hardware devices

! Install hardware devices

! Configure device drivers by using Device Manager

! Configure device resources by using Device Manager

! Add hardware efficiently and safely to a computer running Windows XP Professional

Introduction

Lesson objectives

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Types of Hardware

You can install hot-swap hardware and cold-swap hardware devices on a computer running Windows XP Professional When you install a new device, Windows XP Professional automatically detects and configures the device How detection occurs depends on the category of the device being installed:

! Hot-swap hardware This type of device requires that you plug it into the

computer while the power is turned on, and it will automatically install and configure itself You can connect hot-swap devices to the following port types:

• USB

• IEEE 1394 (FireWire)

• Small computer system interface (SCSI)

! Cold-swap hardware This type of device requires that you turn off the

computer before you install the device When you turn on the computer after installation, these devices are automatically installed and configured You can connect cold-swap devices to the following port types:

• Peripheral Component Interconnect (PCI) cards

• Industry Standard Architecture (ISA) cards

Windows XP Professional and Windows 2000 support hot-swap and cold-swap hardware devices

Types of hardware

devices

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A device driver is a software component that enables an operating system to

communicate with a hardware device such as a modem, network adapter, or printer The hardware vendor may provide the device drivers, but Windows XP Professional provides device drivers for the most common modern hardware devices The following list includes several characteristics of device drivers:

! Before Windows can use a device that is attached to your system, you must install the appropriate device driver

! If the operating system’s Hardware Compatibility List (HCL) includes the device, a device driver usually accompanies the device

! A device driver is installed automatically when you start a computer or when you connect a hot-swap device to the computer

Hardware devices use two types of device driver:

! Plug and Play drivers These drivers enable a system to recognize and adapt

to hardware configuration changes with little or no user intervention You can install and uninstall a device that uses a Plug and Play driver dynamically, without manually changing the configuration You can install some Plug and Play devices merely by plugging in the device Other devices, such as Plug and Play Industry Standard Architecture (ISA) cards, require that you shut down the computer to install the device, and then restart the computer to initialize the device Windows XP Professional and Windows 2000 support Plug and Play drivers

! Non-Plug-and-Play drivers These drivers require that you manually install

and configure the devices that use the drivers Plug and Play support depends on both the hardware device and the device driver If the device driver does not support Plug and Play, its devices operate as non–Plug-and-Play devices, regardless of any Plug and Play support provided by the hardware

Windows 2000 Professional supports non–Plug-and-Play devices

You can use non-Plug-and-Play devices on Windows XP Professional, but they are not recommended because the device settings become fixed and do not permit Windows XP Professional to assign resources to them

dynamically If you use too many non-Plug-and-Play device drivers, Windows XP Professional might not install any additional Plug and Play devices

For more information about the hardware supported by Windows 2000, see the Microsoft Web site at http://www.microsoft.com/windows2000/en/

professional/help/, expand Hardware, and then click Hardware overview

For more information about Plug and Play, see the white paper, Plug and Play,

at http://www.microsoft.com/technet/treeview/default.asp?url=/technet/

prodtechnol/windows2000pro/evaluate/featfunc/plugplay.asp

For more information about Plug and Play BIOS settings, see the Microsoft Web site at http://www.microsoft.com/technet/treeview/default.asp?url=/ technet/prodtechnol/winxppro/reskit/prdh_dmt_odlv.asp

What is a device driver?

Device driver types

Additional reading

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The Hardware Installation Process

If you are connecting a cold-swap device, turn off the computer before you plug

in the device You can plug in hot-swap devices while the computer is turned

on

Windows XP Professional automatically installs Plug and Play hardware devices The device drivers are stored in cab files, and are extracted automatically during the installation process

For a non-Plug-and-Play device or if the driver is missing:

1 Obtain the device driver from one of the following sources:

• Windows XP Professional compact disc

• Microsoft Windows Update Web site at:

http:// windowsupdate.microsoft.com

• Setup media provided by the device manufacturer

2 Install and configure the device driver by using the Add Hardware Wizard Begin using the device You should not be required to restart the computer

If Windows XP Professional does not detect the new hardware or it is a Plug-and-Play device, use the Add Hardware Wizard to install the new device

non-To start the wizard in Classic View in Control Panel, double-click Add

Hardware

For more information about hardware that is compatible with Windows XP Professional, see the most recent HCL on the Microsoft Web site at:

http://www.microsoft.com/hwdq/hcl For more information about installing hardware on Windows 2000 Professional, see the Microsoft Web site at: http://www.microsoft.com/windows2000/en/

professional/help/, expand Hardware, and then click Install a device

Connect the device

Install the device driver

Use the device

Using the Add Hardware

Wizard

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Device Driver Configuration

! Windows XP Professional automatically installs and configures Plug and Play devices

! If you install non-Plug-and-Play devices in Windows XP Professional, you

must use Device Manager to configure them correctly

! Device Manager displays a list of active and installed devices The device list in Device Manager is re-created after every system restart or dynamic change You configure device drivers by using the Driver tab on the device Properties page

! Device Manager can configure the drivers and the ports, but not the actual hardware Typically, you use Control Panel to configure the hardware

To find Microsoft and third-party drivers, see the Microsoft Web site at: http://www.microsoft.com/TechNet/itsolutions/Drivers/

For more information about developing drivers on the Windows platform, see the Microsoft Web site at: http://www.microsoft.com/hwdev/driver/default.asp

Key points

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Device Resource Configuration

To operate correctly, hardware devices require a set of resources that are allocated to them These resources enable hardware components to gain access

to the CPU and to memory without causing conflicts with other devices on the system Device resource settings determine the physical resources that the device drivers use

! Plug and Play devices have no default settings Windows XP Professional automatically allocates and configures their device resources on request If more than one device requests the same resource, Windows XP Professional changes the settings of one device to accommodate both requests

! Changing Plug and Play device resources requires you to disable Plug and Play functionality

! Change resource settings for a Plug and Play device only if it is necessary to fix a problem with a device

For example, if a hardware device does not initialize or operate properly after you install it, you may be required to change its resource settings so that the device initializes correctly Changing resource settings permanently assigns the resources, which makes it impossible for Windows XP

Professional to permit another device to use that resource

! If you must change the configuration of a device manually, use Device Manager

Change resource settings only if necessary Changing resource settings can cause conflicts and the loss of Plug and Play functionality Before you change resource settings, make sure that the problem is a resource conflict and not a missing driver

Configuring Plug and

Play devices

Caution

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You must configure the resource settings of non-Plug-and-Play devices manually

To configure resource settings manually:

! Generate a Device Resource Settings Report from Device Manager

! Compare the existing resource settings with the recommendations of the hardware manufacturer

! Change the settings on the Resources tab on the device Properties page For more information about configuring hardware devices and drivers, on the

Windows XP Professional Start Menu, see Help and Support

Configuring

non-Plug-and-Play devices

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Practice: Adding Devices with the Add Hardware Wizard

In this practice, you will use the Add Hardware Wizard to simulate the installation of a Plug and Play device You will also use the wizard to install a non-Plug-and-Play device

You are responsible for supporting the users of computers that are running Windows XP Professional You must install a new device in a computer that runs Windows XP Professional

! Add a Plug and Play device

1 Log on to the nwtraders domain as ComputerNameUser (for example,

VancouverUser) with a password of P@ssw0rd

2 Click Start, click Control Panel, and then click Performance and

Maintenance

3 Hold down the SHIFT key, right-click System, and then click Run as to

open System with administrator privileges

4 In the Run As box, click The following user

5 In the User name box, type NWTRADERS\Administrator and in the

Password box, type P@ssw0rd and then click OK

6 On the System Properties sheet, click the Hardware tab, and then click

Add Hardware Wizard

7 On the Welcome to the Add Hardware Wizard page, click Next

8 On the Is the hardware connected? page, click Yes, I have already

connected the hardware, and then click Next

9 On the The following hardware is already installed on your computer page, in the Installed hardware list, scroll to the bottom of the list and select Add a new hardware device, and then click Next

Objective

Scenario

Practice

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10 On the The Wizard can help you install other hardware page, verify that

Search for and install the hardware automatically is selected, and then

click Next

11 On the The wizard did not find any new hardware on your computer page, click Next

12 On the From the list below, select the type of hardware you are

installing page, click Back

! Add a non-Plug-and-Play device

1 On the The Wizard can help you install other hardware page, select

Install the hardware that I manually select from a list, and then click Next

2 On the Common hardware types list, select Modems, and then click Next

3 On the Install New Modem page, select Don’t detect my modem; I will

select it from a list, and then click Next

4 When you are prompted to select the manufacturer and the model of your

modem, select (Standard Modem Types) under Manufacturer, select

Standard 56000 bps Modem under Models, and then click Next

5 When you are prompted to select the port, verify that Selected ports is selected, select COM1, and then click Next

6 When Your modem has been set up successfully appears, click Finish

7 Click Device Manager

8 Expand Modems to verify that you have installed the modem

9 Close the Device Manager window

10 To close the System Properties sheet, click OK

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Lesson: Configuring Modems, Printers, and Monitors

To maximize the operation of your hardware devices, you must configure them correctly This lesson provides information about using Control Panel to configure modems, printers, and monitors

After completing this lesson, you will be able to:

! Configure modems and printers by using Control Panel

! Configure one or more monitors by using Control Panel

! Configure modems, monitors, and printers for maximum functionality

Introduction

Lesson objectives

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Modem and Printer Configuration

Use Control Panel to configure hardware devices such as modems and printers

! Use Phone and Modem Options in Control Panel to configure modem settings and telephony Configurable settings include:

• Dialing Rules – Telephony locations, area code rules, and calling card settings

• Modem Settings – Port settings, diagnostics, and driver settings

• Telephony Provider Settings – H323 settings and Telephony Application Programming Interface (TAPI) provider settings

! Use Printers and Faxes in Control Panel to configure printers With this tool, you can:

• Configure printing properties such as port settings and permissions

• Configure printing preferences such as document options

• Add a local printer

You can also add parallel and serial port printers by using the Printers and Faxes tool Windows XP Professional automatically detects and installs USB printers

Printing preferences are set on an individual basis; therefore, different users can have different preferences for the same printing device

For more information about configuring modems and printers on Windows 2000, see the Windows 2000 documentation

Key points

Note

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