F5 Performance management practice questions ACCA F5 Performance management practice questions ACCA F5 Performance management practice questions ACCA
Trang 1Performance in the Not-for-Profit
Sector
Prepared for Educational Purposes
August 18, 2025
Contents
2 Part 2: Answers with Detailed Explanations 9
1
Trang 21 Part 1: List of Questions
This section contains 50 multiple-choice questions based on Performance in the Not-for-Profit Sector, focusing on the 3Es (Economy, Efficiency, Effectiveness) and quality measures Numbers are left-aligned from 1 to 50
1 Which of the following performance measures for a state-run hospital would be a measure of effectiveness?
a The average length of stay in hospital
b Comparison of cost per patient with the previous year
c The average number of patients per nurse
d The percentage of patients returning within a specified period, with the same condition
2 If a police service were to measure the percentage of reported crimes solved, this would
be an example of assessing under which of the following criteria?
a Effectiveness
b Efficiency
c Value
d Economy
3 Which of the following would NOT be a performance measure in respect of quality for a railway company?
a A survey of customer satisfaction
b The percentage of trains arriving at their destination within 15 minutes of the scheduled time
c The number of complaints received per 1,000 passengers
d The number of accidents per 1,000 journeys
4 Which of the following measures for a public library would be an example of efficiency?
a Number of books borrowed per staff member
b Total annual budget
c Percentage of users satisfied with services
d Number of new library memberships
5 A charity measures the percentage of donations spent on administrative costs This
is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
6 Which of the following is a measure of quality for a public school?
Trang 3a Number of students per teacher
b Cost per student
c Student satisfaction survey results
d Total number of students enrolled
7 A government agency tracks the cost of office supplies per employee This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
8 Which of the following measures for a not-for-profit museum would be a measure of effectiveness?
a Number of visitors per staff member
b Percentage of exhibits rated highly by visitors
c Cost of maintaining exhibits
d Total annual visitor numbers
9 A public transport system measures the number of passenger journeys per vehicle This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
10 Which of the following is NOT a typical performance measure for a not-for-profit organization?
a Customer satisfaction
b Cost per unit of service
c Profit margin
d Service delivery time
11 A hospital measures the percentage of patients treated within 4 hours of arrival This
is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
12 Which of the following measures for a police department would be an example of economy?
Trang 4a Number of crimes solved per officer
b Cost of fuel per patrol vehicle
c Percentage of crimes solved
d Community satisfaction ratings
13 A charity tracks the number of beneficiaries served per volunteer This is an example
of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
14 Which of the following is a measure of quality for a not-for-profit health clinic?
a Cost per patient visit
b Patient satisfaction survey results
c Number of patients per doctor
d Total budget for medical supplies
15 A public university measures the percentage of graduates employed within 6 months This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
16 Which of the following measures for a fire department would be an example of effec-tiveness?
a Cost per fire response
b Percentage of fires extinguished within 1 hour
c Number of firefighters per station
d Fuel cost per vehicle
17 A not-for-profit organization measures the cost per meal provided in a food bank This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
18 Which of the following is a measure of quality for a public library?
a Number of books borrowed per year
Trang 5b User satisfaction with library services
c Cost per book purchased
d Number of staff per library branch
19 A government agency measures the number of applications processed per staff mem-ber This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
20 Which of the following measures for a not-for-profit theatre would be an example of effectiveness?
a Cost per performance
b Percentage of shows sold out
c Number of staff per performance
d Cost of stage equipment
21 A public transport system measures the percentage of buses running on schedule This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
22 Which of the following is NOT a typical performance measure in the not-for-profit sector?
a Service quality
b Revenue growth
c Cost efficiency
d Beneficiary satisfaction
23 A hospital measures the cost of medical supplies per patient This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
24 Which of the following measures for a police department would be a measure of quality?
a Number of officers per patrol
Trang 6b Community trust survey results
c Cost per crime investigated
d Number of crimes reported
25 A charity measures the number of meals served per volunteer hour This is an example
of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
26 Which of the following measures for a public school would be an example of effective-ness?
a Cost per student
b Percentage of students passing exams
c Number of teachers per class
d Cost of classroom supplies
27 A not-for-profit museum measures the cost per visitor This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
28 Which of the following is a measure of quality for a public transport system?
a Cost per passenger journey
b Percentage of on-time departures
c Number of passengers per vehicle
d Total fuel costs
29 A government agency measures the percentage of complaints resolved within 24 hours This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
30 Which of the following measures for a fire department would be an example of econ-omy?
a Number of fire responses per firefighter
b Cost of equipment maintenance
Trang 7c Percentage of fires contained
d Community safety ratings
31 A public library measures the percentage of users rating services as excellent This is
an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
32 Which of the following measures for a not-for-profit health clinic would be an example
of efficiency?
a Number of patients treated per doctor
b Percentage of patients cured
c Cost of medical supplies
d Patient satisfaction ratings
33 A police department measures the percentage of emergency calls responded to within
5 minutes This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
34 Which of the following is a measure of economy for a public university?
a Cost per student enrolled
b Percentage of students graduating
c Number of students per professor
d Student satisfaction survey results
35 A charity measures the percentage of funds reaching beneficiaries This is an example
of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
36 Which of the following measures for a not-for-profit theatre would be a measure of quality?
a Cost per ticket sold
b Audience satisfaction survey results
c Number of performances per staff member
Trang 8d Total annual ticket sales
37 A public transport system measures the number of maintenance hours per vehicle This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
38 Which of the following measures for a hospital would be an example of effectiveness?
a Cost per surgery
b Percentage of successful surgeries
c Number of surgeries per surgeon
d Cost of hospital equipment
39 A government agency measures the cost per application processed This is an example
of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
40 Which of the following is a measure of quality for a not-for-profit museum?
a Cost per exhibit
b Visitor satisfaction ratings
c Number of visitors per staff
d Total budget for exhibits
41 A public school measures the number of students per computer This is an example
of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
42 Which of the following measures for a police department would be an example of effectiveness?
a Cost per officer
b Percentage of arrests leading to convictions
c Number of officers per patrol vehicle
d Cost of patrol vehicle maintenance
Trang 943 A charity measures the cost per beneficiary served This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
44 Which of the following is a measure of quality for a public transport system?
a Cost per passenger mile
b Percentage of clean vehicles
c Number of passengers per driver
d Total fuel consumption
45 A not-for-profit health clinic measures the percentage of patients with improved health outcomes This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
46 Which of the following measures for a public library would be an example of efficiency?
a Number of books borrowed per user
b Cost per book purchased
c Percentage of satisfied users
d Number of library events held
47 A fire department measures the percentage of emergency calls responded to within 10 minutes This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
48 Which of the following measures for a not-for-profit theatre would be an example of economy?
a Cost per performance
b Percentage of sold-out shows
c Number of staff per show
d Audience satisfaction ratings
49 A public university measures the percentage of students completing their degree on time This is an example of which criterion?
Trang 10a Effectiveness
b Efficiency
c Economy
d Quality
50 Which of the following measures for a hospital would be a measure of quality?
a Cost per patient day
b Patient satisfaction with staff
c Number of patients per bed
d Cost of medical equipment
51 A government agency measures the number of services provided per staff member This is an example of which criterion?
a Effectiveness
b Efficiency
c Economy
d Quality
2 Part 2: Answers with Detailed Explanations
1 d The percentage of patients returning within a specified period, with the same
condition Explanation: This measures effectiveness, as it assesses treatment
suc-cess (lower returns indicate better outcomes) Other options measure efficiency or economy
2 a Effectiveness Explanation: Percentage of crimes solved measures how well the
police achieve their core objective, an effectiveness criterion
3 d The number of accidents per 1,000 journeys Explanation: This measures safety,
not quality Other options (satisfaction, punctuality, complaints) directly assess ser-vice quality
4 a Number of books borrowed per staff member Explanation: This measures
ef-ficiency (output per resource), unlike budget (economy), satisfaction (quality), or memberships (effectiveness)
5 c Economy Explanation: Percentage of donations spent on administrative costs
measures cost minimization, an economy criterion
6 c Student satisfaction survey results Explanation: Satisfaction measures quality of
service, unlike other options (efficiency or economy)
7 c Economy Explanation: Cost of office supplies per employee measures cost control,
an economy criterion
8 b Percentage of exhibits rated highly by visitors Explanation: This measures
effectiveness, as it assesses the success of the museums objective to engage visitors
9 b Efficiency Explanation: Passenger journeys per vehicle measures resource
Trang 11uti-lization, an efficiency criterion.
10 c Profit margin Explanation: Profit margin is a for-profit measure, not typical for
not-for-profits, unlike quality, cost, or delivery time
11 a Effectiveness Explanation: Treating patients within 4 hours measures the
hospi-tals success in timely care, an effectiveness criterion
12 b Cost of fuel per patrol vehicle Explanation: This measures cost control, an
economy criterion, unlike other options (efficiency, effectiveness, quality)
13 b Efficiency Explanation: Beneficiaries served per volunteer measures resource
utilization, an efficiency criterion
14 b Patient satisfaction survey results Explanation: Satisfaction measures quality of
service, unlike other options (economy or efficiency)
15 a Effectiveness Explanation: Graduate employment rate measures the universitys
success in preparing students, an effectiveness criterion
16 b Percentage of fires extinguished within 1 hour Explanation: This measures the
fire departments success in its core objective, an effectiveness criterion
17 c Economy Explanation: Cost per meal measures cost control, an economy
crite-rion
18 b User satisfaction with library services Explanation: Satisfaction measures quality,
unlike other options (effectiveness, economy, efficiency)
19 b Efficiency Explanation: Applications processed per staff member measures
re-source utilization, an efficiency criterion
20 b Percentage of shows sold out Explanation: This measures effectiveness, as it
assesses the theatres success in attracting audiences
21 d Quality Explanation: On-schedule buses measure service reliability, a quality
criterion
22 b Revenue growth Explanation: Revenue growth is a for-profit measure, not typical
for not-for-profits, unlike quality, efficiency, or satisfaction
23 c Economy Explanation: Cost of supplies per patient measures cost control, an
economy criterion
24 b Community trust survey results Explanation: Trust measures service quality,
unlike other options (efficiency, economy, effectiveness)
25 b Efficiency Explanation: Meals served per volunteer hour measures resource
uti-lization, an efficiency criterion
26 b Percentage of students passing exams Explanation: This measures the schools
success in educating students, an effectiveness criterion
27 c Economy Explanation: Cost per visitor measures cost control, an economy
cri-terion
28 b Percentage of on-time departures Explanation: On-time departures measure
service reliability, a quality criterion
29 a Effectiveness Explanation: Complaint resolution measures success in addressing
Trang 12issues, an effectiveness criterion.
30 b Cost of equipment maintenance Explanation: This measures cost control, an
economy criterion
31 d Quality Explanation: User satisfaction measures service quality.
32 a Number of patients treated per doctor Explanation: This measures resource
utilization, an efficiency criterion
33 a Effectiveness Explanation: Response time measures success in emergency
re-sponse, an effectiveness criterion
34 a Cost per student enrolled Explanation: This measures cost control, an economy
criterion
35 a Effectiveness Explanation: Funds reaching beneficiaries measures success in the
charitys mission, an effectiveness criterion
36 b Audience satisfaction survey results Explanation: Satisfaction measures quality,
unlike other options (economy, efficiency, effectiveness)
37 b Efficiency Explanation: Maintenance hours per vehicle measures resource
uti-lization, an efficiency criterion
38 b Percentage of successful surgeries Explanation: This measures treatment success,
an effectiveness criterion
39 c Economy Explanation: Cost per application measures cost control, an economy
criterion
40 b Visitor satisfaction ratings Explanation: Satisfaction measures quality, unlike
other options (economy, efficiency)
41 b Efficiency Explanation: Students per computer measures resource utilization, an
efficiency criterion
42 b Percentage of arrests leading to convictions Explanation: This measures success
in law enforcement, an effectiveness criterion
43 c Economy Explanation: Cost per beneficiary measures cost control, an economy
criterion
44 b Percentage of clean vehicles Explanation: Cleanliness measures service quality.
45 a Effectiveness Explanation: Improved health outcomes measure success in
health-care, an effectiveness criterion
46 a Number of books borrowed per user Explanation: This measures resource
uti-lization, an efficiency criterion
47 a Effectiveness Explanation: Response time measures success in emergency
re-sponse, an effectiveness criterion
48 a Cost per performance Explanation: This measures cost control, an economy
criterion
49 a Effectiveness Explanation: On-time degree completion measures educational
success, an effectiveness criterion