Management information system report hotel booking website

Four key operating processes in the hotel are: 1 the process of hotel housekeeping, 2 the process of supplying necessary arrivals and departures Four key operating processes in the ho

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Lecturer: Ph.D Tran Thanh Tung

Group member:

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Table of Contents

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2

Il

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2

II

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2

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IV

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1

INTRODUCTION

Introduction about the project

A great villa website can attract new customers, maintain loyal ones, and raise the overall profile of the establishment outside of the physical location So on this project, we looks into building the villa website and suggests some approach to share the most important information with the frequent and potential customers Here we introduce a “villa website” where customer can view, choose and booking by making online payment via credit card or cash

This website also provides customers with additional services like booking, caterer (holding a party, especially bundle and individual sets are perfect for a rich array of events and celebrations including birthdays, housewarmings, anniversaries, corporate functions .) Furthermore, by using technologies such as MySQL Database and Apache, we will provide a secure shopping cart that helps customers feel confidently to view and participate in on-line transactions with a click of a mouse easily

2 Information about our villa

O About the features: We provide a perfect villa with living room, bedrooms, backyard and private swimming pool Beside that, our villa is specially built in separated area which is covered with backyard designs and private ways Our villa was built with the modern design that will meet the need of every customer

O About available services: Booking, Celebration, Pool Party, BBQ Party, Pick up service, Spa

O About the staff: Our villa is staffed with maids and housekeepers, handymen and landscapers, chefs, the villa manager, the concierge to attend to individual needs and additional arrangements, and even additional personnel such as security, drivers, spa therapists, fitness trainers and more

Il SYSTEM SPECIFICATION

1 Functional requirements

O Booking:

Requirements Description

BRI The system shall record reservations

BR2 The system shall record the customer’s

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BR9 The system shall generate a unique

confirmation number for each reservation

BR10 The system shall automatically cancel

non-guaranteed reservations if the customer has not provided their credit card number by 6:00 pm on the check-

in date

BRII The system shall record the expected

check-in date and time

BR12 The system shall record the expected

checkout date and time

BRI3 The system shall check-in customers

BR14 The system shall allow reservations to

be modified without having to renter all the customer information

BRI5 The system shall checkout customers

BRI6 The system shall charge the customer

for an extra night if they checkout after 11:00 a.m

BR17 The system shall mark guaranteed

rooms as “must pay” after 6:00 pm on the check-in date

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Requirements Description

MRI The system shall display the hotel

occupancy for a specified period of time (days; including past, present, and future dates)

MR2 The system shall display projected

occupancy for a period of time (days)

MR3 The system shall display room

revenue for a specified period of time (days)

MR4 The system shall display food revenue

for a specified period of time (days)

MRS The system shall display an exception

report, showing where default room and food prices have been overridden

MR6 The system shall allow for the

addition of information, regarding rooms, rates, menu items, prices, and user profiles

MR7 The system shall allow for the deletion

of information, regarding rooms, rates, menu items, prices, and user profiles

MRS The system shall allow for the

modification of information, regarding rooms, rates, menu items, prices, and user profiles

MR9 The system shall allow managers to

assign user passwords

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Four key operating processes in the hotel are: 1) the process of hotel housekeeping,

2) the process of supplying necessary

arrivals and

departures

Four key operating processes in the hotel are: 1) the process of hotel housekeeping,

2) the process of supplying necessary

arrivals and

departures

Key operating processes in the hotel are the process of hotel housekeeping, the process of supplying necessary inputs, the process of guests arrivals and departures

O The process of hotel housekeeping

1 The process of hotel housekeeping is an essential and basic part of the hotel guests

2 experience and satisfaction Reservation and producing food are also important, but what

3 guests really want is to feel at home, to feel comfortable Altough the staM giving this

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molding hotel guests’ pleasant memories of their stay Satisfactory realization of this

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35 JIp Ha6wesa Y-H., Maxadkara (PycwJa)

36 Ip Cno6onan Useranosuh, Huu (CpốwJa)

37 Tp 36uraues Iatiex, Kpaxos (IlomcKa)

38 JIp BopwsoJe [Ipokonopwh, Hum (CpØwJa)

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47 Ip Bojan Kpcruh, Hum (Cpouja)

48 Ip [uno Maprenato, Benenuja (Mtamuyja)

49 Ip Vsan Uapora, Munck (Benopycuja)

50 Tp Muna Byjwauh, Hos asap (Cp6 uja )

51 Tp JIparyran IHunka, Bama JIyKa (P CpnckKa)

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53 [Ip Mapunja CraHKosa, Bziaroeprpan (ByrapcKa)

54 Tp Auapuena Butuh-L[petxosuh, Korop (Lpua Topa)

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56 jIp Bo6an CTroJanosw—h, Hum (CpØwJa)

57 Tp Tywax 3apapxosuh, Hum (Cpouja)

58 Mp Bpasucnas Jopanuuh, Hum (Cp6uja)

59 Tp JbyOuma Murposuh, Hum (Cpouja)

60 Tp 2kusopay Cmropujesuh, Hum (Cpouja)

61 Tp Cocbuja JIuxoga, Kujes (Ykpajuua)

62 [Ip Behup Kanay, Hosu Iazap (Cp6uja)

63 [Ip Pajxo Byxeuh, Beorpan (Cpouja)

61 jIp A nekcaHap Ipy6op, Cy6orana (Cp6ØwJa)

65 [Ip Ilerap Becenunosuh, Kparyjepay, (Cpouja)

66 Mp Haranua Inaronesa, Benropon (Pycuja)

67 jIp Cnapwma Tpajkoswh, Kocoscka Mrpopuna (Cp6wja)

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92 EKOHOMHKA

93 process is the foundation of good infection prevention The general cleanliness, hygiene

94 and technical maintenance are vital to the health and safety of guests, staU, and visitors

95 Pleasant work environment contributes to staL] members’ satisfaction, making them to be

96 more productive A more wonderful environment enhances hotel guest satisfaction and

97 can increase guest’s use of service and frequent visits

98 Within the process of hotel housekeeping is possible to identify the following

99 activities with employed persons (Figure 2): the activity of hygiene and equipment

100 supplies accommodation units, bad making (supervisor room, maids), the activity of

101 laundry and dry cleaning: washing, ironing, drying (head wash, the controller receiving

102 and issuing machine, chemical cleaners, tailor, washer, presser), activity hygiene hotel

103 public space (hygienist, washer Dbors, washer glass surfaces), safety and security,

104 activity decorating the interior of the hotel and the maintenance of horticultural seedlings

105 (decorator, Dbrist, gardener), as well as technical maintenance activity

106 Activity of hygiene hotel rooms mean cleans the rooms and wash basins in the

107 room Bed making is the dexterity that desire to be developed by the housekeeping sta],

108 as it not only provides relaxation to the hotel guests, as well as adds to the wonderful

109 feeling of a visitor’s room Laundry and dry cleaning have to ensure clean and hygienic

110 washing of all the linen items, and then distributing them to dierent areas of the hotel

113 guests really want is to feel at home, to feel comfortable Altough the sta0 giving this

114 service do not necessarily interact with the public, the quality of their work is basic in

115 molding hotel guests’ pleasant memories of their stay Satisfactory realization of this

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125

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153 Up JIusujy Tymutpacky, [Inoeirw (PyMYHHJA)

154 Hp Cpehxo Munauuh, Kocogcxa Murposuna (Cp6yja)

155 Hp Munan AmMOpox, Hospo MecTo (C7IoBeHHJa)

156 Up Jouen Cyouh, Beorpay (Cpouja)

157 JIp BoJan Kpcra—h, Hum (CpốØwJa)

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163 JIp Mapuja CraHKopa, Baroeprpan, (Byrapcka)

164 jIp Annpwne1a Bwurwh-LIBerkoswh, Korop (Hpna Iopa)

165 M3HABAHIKM CABET

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167 Op Tywax 3apapxosuh, Hum (Cpouja)

168 Mp Bpasucnas Jopanuuh, Hum (Cpouja)

169 Up JbyOuma Murposuh, Hum (Cpouja)

170 Up 2Kusopay Cmropujesuh, Hum (Cpouja)

171 Hp Cocbuja JIuxopa, Kujes (YKpajuua)

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175 Hp Ilerap Becenuuosuh, Kparyjesay (Cpouja)

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212 and issuing machine, chemical cleaners, tailor, washer, presser), activity hygiene hotel

213 public space (hygienist, washer Dbors, washer glass surfaces), safety and security,

214 activity decorating the interior of the hotel and the maintenance of horticultural seedlings

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284 Hp AnekcaHnap Ipy6op, Cy6orwna (CpØw]a)

286 Mp Harasua Cnaronesa, Benropoy (Pycuja)

291 Hp Anexcanyap Koctuh, Kocoscka Murposuia (Cp6uja)

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(npaso)

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364 Hp Anexanypy Heyenea, Cyuesa (Pymanuja)

366 JIp Cno6o/tan LlBeraHospwbh, Hmmn (CpốnJa)

368 Up Bopusoje TIpoxonosuh, Hun (Cpouja)

369 JIp Taneym IpaốØwncKun, KpaKos (IÏobcKa)

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387 Op Tywax 3apapxosuh, Hum (Cpouja)

388 Mp Bpasucnas Jopanuuh, Hum (Cpouja)

389 Up JbyOuma Murposuh, Hum (Cpouja)

390 Up 2Kusopay Cmropujesuh, Hum (Cpouja)

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396 Mp Harasua Cnaronesa, Benropoy (Pycuja)

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453 3A EKOHOMCKY TEOPHIJY VW TIPAKCY MH7IPYIITBEHA IITTAEbA

455 M3HABAH: Tpymrso exonomucra “Exonomuka” Hui

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JIp Jypwj Kma3es, Mocxsa (Pycuja)

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Tip Penara Kpakoscka, Bapmasa (IÏobocka)

JIp AnexaHpy He/ne1iea, Cywepa (PyMaHHJa)

Hp Ha6nesa Y.H., Maxawkarna (Pycw]a)

JIp Cno6o/tan LlBeraHospwbh, Hmmn (CpốnJa)

JIp 36wmrHwes [laimeK, KpaKos (IĨozbcKa)

Up BopwsoJe IIpokonopwh, Ham (Cpouja)

JIp Taneym IpaốØwncKun, KpaKos (IÏobcKa)

Up Janko Payynosuh, Togropuua (Ipxa Topa)

AKaneMIK CTaHHC/iap C JaHetgo, KHJeB (YKpaJWna)

jlp AnnpeJ ApJaMos, Mocksa (PycnJa)

Up JIusujy Tymutpacky, [Inoeirw (PyMYHHJA)

Hp Cpehxo Munauuh, Kocogcxa Murposuna (Cp6yja)

Hp Munan AmMOpox, Hospo MecTo (C7IoBeHHJa)

Up Jouen Cyouh, Beorpay (Cpouja)

Up Bojan Kpcruh, Hum (Cpouja)

Tp Tuso Maptenaro, Beneruja (Mranuja)

JIp Msan Uapora, Munck (Benopycuja)

Up Munna Byjvauh, Hosu [la3ap (Cpố wịa )

M3HABAHIKM CABET

Up 2Kusopay Cmropujesuh, Hum (Cpouja)

Hp Cocbuja JIuxopa, Kujes (YKpajuua)

Up Behup Kanay, Hosu [Ia3ap (Cp6wJa)

Up Pajko Byksuh, Beorpan (Cpouja)

Hp AnekcaHnap Ipy6op, Cy6orwna (CpØw]a)

Hp Ilerap Becenuuosuh, Kparyjesay (Cpouja)

Mp Harasua Cnaronesa, Benropoy (Pycuja)

Hp Cnapwma TpaJkosa—h, KocoscKa Miarpopwna (Cp6ØwJa)

Trang 20

511 Hp AeKcaHap KocTrwb, Kocoscka Marposwnta (CpốwJa)

518 KaMeHina

519 Up Iymmna Kapnh

523 Beorpan

526 MeHaliIMeHt - MiayeHorall

527 Ilpodb ap 2KusBota Payocapmesuh

528 @akysTeT 3a OỐD430BAH›€ J[UIWIOMUpaHux

530 pykopoylehe Kanpose - Hopu Cay

543 29

544 EKOHOMHKA

Trang 21

546 EKOHOMHKA

547 Toguua LX, I-III 2014, 6poj 1

548 EKONOMIKA

549 MEBYHAPO/HHH 1ACOIIHC

551 tacOHHC W3/1A3 t€THPH IIYTA FO/IHIHIES€

552 M3HABAH: Tpymrso exonomucra “Exonomuka” Hui

5 KaM€Huna, VÏHCTHTVT 3a €KOHOMHKY IIO/bOIpHMBDP€IE - beorpa7, PakynTer 3a TIOC/IOBH€ CTY/IMJ€ 11 IDABO

555 - Beorpag, Pakynrer 3a TDFOBHHY H ÕaHKapCTBO, YHWBep3wrer Anda - Beorpag, CaBe3 eKOHOMUCTa

556 CpO6uje - Tpymrso exonomucta Hum

(npaso)

YPEHHMIHTBO:

561 AkaneMwx JbyØwmma Ilanwh, Haqak (Cpốwja)

565 Up Pajmyuy Mupnana, Kone (Cn ogay ka)

5/1 JIp AnexaHpy He/ne1iea, Cywepa (PyMaHHJa)

573 Tp Cno6ogan Usetanosuh, Hum (Cp6uja)

575 Up BopwsoJe IIpokonopwh, Ham (Cpouja)

5/6 JIp Taneym IpaốØwncKun, KpaKos (IÏobcKa)

579 jlp AnnpeJ ApJaMos, Mocksa (PycnJa)

584 JIp BoJan Kpcra—h, Hum (CpốØwJa)

585 JIp Hnno Maprearo, BeHennJa (WranJa)

Trang 22

M3HABAHIKM CABET

Up 2Kusopay Cmropujesuh, Hum (Cpouja)

Hp Cocbuja JIuxopa, Kujes (YKpajuua)

Up Behup Kanay, Hosu [Ia3ap (Cp6wJa)

Up Pajko Byksuh, Beorpan (Cpouja)

Hp AnekcaHnap Ipy6op, Cy6orwna (CpØw]a)

Hp Ilerap Becenuuosuh, Kparyjesay (Cpouja)

Mp Harasua Cnaronesa, Benropoy (Pycuja)

Hp Cnapwma TpaJkosa—h, KocoscKa Miarpopwna (Cp6ØwJa)

Hp Bpasko Muxaunosuh, Beorpan (Cpouja)

Up Bparucanas IIpokonopwh, JlecKospart (CpốwJa)

Up MunpuJana KHexxeswuh, KparyJeBaii (CpØwJa)

JIp A1ekcaHnap KocTrwb, Kocoscka Marposunta (Cpốwja)

IIpoc pp CHexxana Bekwh

EKOHOMCKH (baKyTeT - Hui

Ipod pp Cnapomup Muneruh

EKOHOMCKH (ĐaKy/IT€T - [ÏpHIITMHA

jp AeKcaHap AH7peJeBnh

CĐaKy/IT€T 3â YCJIY3KHH ỐM3HHC - CpeMCKA

KaM€eHmna

Up Iymmna Kapnh

Yuusep3urer Anca - Beorpay,

Ilpod) np Tparo Usujanosuh

Vucruryt 3a eKOHOMUKy HOJbOIDHBD€J€ -

Beorpay

Ilpod) np Tparan Momuposuh

@akylTeT 3a NOCNOBHO WHJIYCTDHJCKH

MeHaliMeut - MIaeHOBaI,

Ilpodb ap 3KmsoTa Pa/iocaBbeBnh

CĐaKyITET 3a OỐDA3OBaFb€ /IMILIOMHDAHWX

IIDABHHKA H JJIIUIOMIDAHHX €KOHOMICTA 3â

DyKOoBO/tehe Kanpose - Hopw Can

process is the foundation of good infection prevention The general cleanliness, hygiene

Tiêu đề	Management information system report hotel booking website
Tác giả	Phan Vu Nhat Linh, Nguyễn Thảo Vy, Về Thị Minh Thư, Lâm Khánh Duy, Trương Minh Tiến, Nguyễn Tiến Cường, Nguyễn Chí Bảo, Lã Tiến Thành
Người hướng dẫn	Ph.D Tran Thanh Tung
Trường học	International University
Chuyên ngành	Industrial Engineering and Management
Thể loại	Báo cáo

Định dạng
Số trang	44
Dung lượng	5,95 MB