Topic building an mis solution for masan group

Structure of Masan Group Masan Group Masan Consumer: Manufactures and sells consumer products such as fish sauce, soy sauce, instant noodles, instant coffee and other packaged foods.. C

Ho Chi Minh City University of Economics and Finance

Faculty of Information Technology

aS UEF

ĐẠI HỌC KINH TẾ TÀI CHÍNH

PROJECT REPORT

Subject: Management Information Systems Topic: Building an MIS Solution for Masan Group

Instructor: MSc Vo Thi Kim Anh

Made by: Group |

First and last name Student code Contribute (“)

Bui Tien Anh 215122102 90%

Quach Hai Quynh 215122102 100%

Pham Le Phuong Uyen 215122219 100%

Duong Nguyen Yen Van 215121478 100%

Ho Chi Minh City , June 22, 2024

Table of Contents

PREFACE 4 CHAPTER 1 INTRODUCTION 5

LL Overview of Masan 2 ố 5 1.2 Member companies and fields of operation a IS on

IS 1.5 Challenge and opportunify -+-

CHAPTER 2 ANALYZE MASAN'S MANAGEMENT SYSTEM 9

2.1 Analyze the Winmart retail system .0 2 c cee

2.2 Analyze management systems in production processes “

PIN ion ni 8.0 nan

P VÀ cà ác nh ố ố CHAPTER 3 SYSTEM IMPROVEMENT SOLUTIONS AT M 34

3.1 Solution for Winmart retail chain system 2.2.0.2 0-2222 22231121 S121 2117121111212 T12 E1172111T111.T1 11.111.111.111 34 3.2 Solutions for chỉli sauce and noodÏle productiof sSySt€INS cee cece eee eee eecee eect tees ceceteteetevecereneeneeetets 39 3.3 Solution for fish sauee productiOI SVSf€TH - 5 2:21 211122211211 1111217.T 1111211111111 111T1T1E.T11E111.TTELeE 40 3.4 Solutions for wastewater treafIerIt Sy Sf€ITS - + 2:2 2n THTHH HT HH TT HH 0111117110111 47

CHAPTER 4 IMPORTANCE OF RISK ANALYSIS 50 CHAPTER 5 LESSON LEARNED 50 CHAPTER 6 CONCLUDE 50

Table of Images

PIcture l Masan Group Joint Stoek Company (Masan Croup) ác ng 5 PIcture 2 Strueture of Masan Group (Masan CToup) - is 1c nh H 01101111 111 ru 6 Picture 3 Mr Truong Cong Thang - General Director of Masan Consumer said that this company has determined the tasks needed to bring three brands to the world: Chin-su, Omachi LhÒA 6o và N 7 Picture 4 Masan aims to double profits In 2024 c 2n H2 1n 111112112111 1g ng 8 Picture 5 Winmart supermarket chain suffered heavy losS€§ ác nhe 9 Picture 6 Masan's system upprade needs ác nh HH ng tt tt He 10 Picture 7 Masan's revenue over thể y€8fS ác n1 01112101 1T 111 11 11 rrh 11 Picture 8 Information about Omachi noodles being contaminated with EO was published by Tin

NEWS NEWSPAPeD = a-.- 5ä 12

Picture 9 Overview of the noodle makIng pFOC€§S án Họng ng 14 Picture 10 Instant noodle production pTOC€SS§ ánh HH HH 1111211 trời 18 Picture 11 Osaka City's website reports that Japan has ordered the recall of all 18,168 bottles of chil1 sauee imported from VIetfam 2c 21121121 11111111 111111111 1111 11 1111 11 11 H101 1111111101112 1 19

Picture 12 Chi-su chili sauce products are banned on the Japanese market eee 20 Picture 13 Chin-su products were temporarily removed from stores after the incident 21 Picture 14 Chili sauce production process 00.0.0 cc cceceeeeeee sees stecsnenessnesissnestenesestsnesees 22 Picture nh Đ7L ii nnốố 23

Picture 16 Grind ingredients o.oo 23 IIuini V0 nh -d1 Ă1Ắ1ẮĂ 24 PIcture 18 Mix and turn 1ngT€d1€fIS c1 10111111 11111111111 1111111111 11 H1 HH HH H01 11 11 1 t0 25

Picture 19 Soothing and bottling 0.000 ccc 2c 2 11101010 10t H1 1t 111gr 25 PIcture 20 Nam Ngu ñsh sauce 1s "accused” of containing many chemieals -‹- 26 Picture 21 There are many chemicals in a bottle of industrial fish sauce .cc cà So 27 Picture 22 The ingredients to make Nam Neu fish sauce are batches of fresh anchovies 28 Picture 23 Fish sauce base is quality controlled right at the source 0 ccc eeetetetenenee 29 Picture 24 The quality of fish sauce after brewing is regularly checked by Masan's team of ENGINES ANA CXPETTS oe HadadđadđiiaầẩẳỶ 29 Picture 25 Pure fish sauce 1s bottled on an automatic production lĩne - ác c2 30 Picture 26 Masan's fish sauce production line 1s largely automated - ác seo 30 Picture 27 Masan countered the information that Chinsu and Nam Neu fish sauce contained

cheim1eaÌS 1 1 1211121111121 11211111 11011111 11101111 11 11t HH HH TH HH TH HH HH HH HH ng 31

Picture 28 Ms Thoa chose to buy traditional fish sauce after seeing the ingredients of two types

Of fish SAUCE .aaẠ1äố 32 Picture 29 The article talks about the Masan factory causing environmental pollution 33 Picture 30 Wastewater at the factory oo nh H0 1110111 11 T11 HH th 34 Picture 31 Overview of sales and Import-€xpOTf sySf€I nh HH He 35 Picture 32 Produet catalos creafIon DFOC€SS nh” H1 n1 11 11111111 36 Picture 33 Create products nn 36 Picture 34 Create customer information 0.0.0 ccc e een etstenetestnsstesstesesstesirmestrnesesees 37 IiunsEcef soi doi nnnn ố 37

Du 0003 nniii 0c) na 38 Picture 37 Print and send IIIVOIC€S ánh HH H1 10101 101 1 g1 11 1t grh 38 Picture 38 Dry ỦV sterilization system and household UV sterilization system 40 Picture 39 The Journey to create each drop of fish sauce nhu HH HH ga 40

PIcture 40 Nam Ngu Phu Quoc expert checks the quality of ñsh sauee - co: 41 PIcture 4l Committed to meeting purple Jelly safety standards of Nam Ngu fish sauce 42 Picture 42 HOA MINZY x NAM NGUYEN fresh anchovies các ncn cớ 43 Picture 43 Representatives of Nam Ngu brand and Ly Son Island district signed a long-term supply agreement with Ly Sof! gaFÏ© Tnhh HH HH HH1 1111111 nu 43 Picture 44 Wastewdafter siAHdFỔ cà tt HH HH1 HH HH Hà nh HH HH HH HH 116g 47

Picture 45 The standdrd wdsfewWdfer fFeaHGHI DFOCC LH HH HH HH HH 1 nu 48

Preface

In the context of an increasingly competitive and constantly changing consumer market, analyzing risks in the production line management system and proposing effective solutions becomes a key factor helps businesses maintain a solid position in the market and gain trust from consumers Specifically, Masan Group - one of Vietnam's leading corporations in the field

of consumer goods has built familiar brands such as Chinsu, Nam Ngu and Omachi, With

strong development, the system Masan Group's production line management system is becoming increasingly complex and advanced to meet the diverse needs of the market However, it cannot

be denied that along with this development come potential risks that can affect the performance and reputation of businesses

With the dedicated guidance of Ms Vo Thi Kim Anh and useful knowledge from the subject

"Management Information System" Together, we learned and analyzed the risks that Masan Group's subsidiaries have been facing, thereby proposing possible solutions to help minimize negative impacts Thereby, Masan Group not only maintains a solid position in the domestic market but also expands its influence in the international market, positively contributing to the country's economic development

CHAPTER 1 INTRODUCTION

1.1 Overview of Masan

Full name: Masan Group (Masan Group Corporation)

Established: 1996

Headquarters: Ho Chi Minh City, Vietnam

Main fields of activity: Fast consumption, minerals, finance, agriculture

Picture 1 Masan Group Joint Stock Company (Masan Group)

1.2 Member companies and fields of operation

Masan Group is a multi-industry corporation with many different companies established Each Masan subsidiary will represent a business field in which Masan is investing

CẤU TRÚC TẬP ĐOÀN

Techcombank 30,4%

Masan Resources 72,7%

+ VInacafé Biên Hòa

« Nước khoáng Vinh Hảo l2 sa

+ Nước khoảng Quảng Ninh NGUÔMN MAXAN G/0(Đ

Picture 2 Structure of Masan Group (Masan Group)

Masan Consumer: Manufactures and sells consumer products such as fish sauce, soy sauce, instant noodles, instant coffee and other packaged foods Masan Consumer's famous brands

include Chin-su, Nam Ngu, Omachi, Kokomi and Vinacafé

Masan Resources: Focuses on mineral exploitation and processing A prominent subsidiary

is Masan High-Tech Materials, owner of the Nui Phao polymetallic mine - the largest tungsten mine outside of China

Masan MEATLife: Operating in the agricultural sector, mainly animal husbandry and meat food processing The featured brand is MEATDel1

Techcombank: Vietnam Technological and Commercial Joint Stock Bank, one of the leading

private banks in Vietnam, Masan is one of the major shareholders of Techcombank VinCommerce (now WinCommerce): Manages supermarket and convenience store systems such as VinMart, VinMart+ (now WinMart, WinMart+), after merging with Vingroup's retail system in 2019

1.3 Strategy and vision

Vision: Desire to become a strong corporation in the local private economic sector in Vietnam, with scale, profits and attractive income for shareholders At the same time, become a partner with growth potential and a preferred employer in the country

Strategy: Focus on developing high quality products and services, meeting domestic consumer needs and expanding into international markets Masan also focuses on investing in technology and improving production processes to improve efficiency and product quality

Integrated consumer ecosystem: Masan serves nearly 100 million Vietnamese consumers

through business sectors such as retail, food and beverage, chilled meat, tea and coffee, financial services, and high-tech materials

Focus on meat: Masan MEATLife aims to become a leading fast-moving consumer goods (FMCG) company in the branded meat sector, meeting the modern consumer needs of Vietnamese people

Network growth, membership and spending market share: These are the three main pillars of Masan's growth strategy

Picture 3 Mr Truong Cong Thang - General Director of Masan Consumer said that this company has determined

the tasks needed to bring three brands to the world: Chin-su, Omachi and Vinacafe

1.4 Business results

Masan is one of the corporations with the largest revenue and profits in Vietnam Masan's member companies are regularly on the list of businesses with the highest revenue in the country

In the first 9 months of the year, Masan recorded net revenue of 55,546 billion VND, up 4.8%

over the same period last year Profit before tax reached 10,826 billion VND, up 7.9%, and profit margin reached 19 5% compared to 19.2% in 9M2021

In addition, in 2021, Masan achieved revenue of VND 88,629 billion, and in 2023, their net revenue reached VND 78,252 billion

TIN TỨC

Nhitng thong tin dac'sac ve Tap.doanMasan vaithi trudng

— Thông cáo báo chí

Masan đặt mục tiêu gấp đôi lợi nhuận trong 2024

Picture 4 Masan aims to double profits in 2024

1.5 Challenge and opportunity

e Market expansion: Masan can expand into new markets to increase sales

e Product and service innovation: Masan can develop new products and services to attract customers

e Combining technology and data: Use technology and data to optimize production and

management processes [1]

CHAPTER 2 ANALYZE MASAN'S MANAGEMENT

SYSTEM

2.1 Analyze the Winmart retail system

Mi áo Kinh tế - đầu tư Tai chinh Doanh nghiệp

VNINDEX HNXINDEX ) UPINDEX

- 1245.32 237.59 97.54

1.09% We 1.03% —=% 1.00%

MSN: Bán lẻ hụt hơi, chuỗi Winmart của tỷ phú

Nguyễn Đăng Quang lỗ gần 2 tỷ/ngày

Chuyên mục: Doanh nghiệp 3ảo Dâr 417:4 a

a” MSN +0.27%

Qo Tóm tắt tin tức bằng AI

Sau khi lãi kỷ lục vào năm 2022, Wineommeree lỗ gần 600 tỷ đồng năm 2023 trong

bối cảnh ngành bán lè gặp nhiều khó khăn

Ngày 10/4, Công ty cổ phần Dịch vụ thương mại tổng hợp Wincommerce công bố

thông tin định kỳ về tình hình tài chính trên Sở Giao dịch chứng khoán Hà Nội (HNX)

với kết quả không mấy khả quan

Cụ thể, năm 2023, doanh nghiệp ghi nhận lỗ sau thuế 599,4 tỷ đồng, trong khi cùng

kỳ năm 2022 lãi 1.981,1 tỳ đồng Như vậy tính trung bình mỗi ngày năm vừa qua chủ

Picture 5 Winmart supermarket chain suffered heavy losses

e Planning to Import Unscientific Goods:

Winmart is facing the problem of lack of accurate sales data and ineffective demand forecasting This leads to excess or shortage imports The consequence is wasteful storage costs, affecting the quality of goods and the ability to meet customer needs

e Manual Order Process:

Using manual methods to place orders is time-consuming, prone to errors, and does not guarantee efficiency

® Poor Supplier Management:

Winmart lacks an effective supplier evaluation and selection system, leading to imports of goods

of poor quality, high prices or delivery not on schedule

e Inspecting Imported Goods Not Thoroughly:

Lack of inspection of warehoused goods can lead to defective, damaged or expired products being placed on sale shelves This seriously affects Winmart's reputation and customers’ shopping experience

e Lack of Effective Sales Management System:

Winmart lacks sales management software, making it difficult to track sales, manage inventory and analyze sales data It is necessary to invest and deploy sales management software to enhance management capabilities and come up with more effective business strategies

¢ Cumbersome Payment Process:

Using manual payment methods such as cash or discount cards is time-consuming, causes customers to wait long, and is prone to errors

Winmart is using outdated management software, which does not meet the needs of the business

and leads to ineffective operations

e Lack of Accurate Data and Reporting:

The lack of accurate data and reporting prevents Winmart's management from making the right decisions in managing operations

e Risk of expired goods

When imported goods are not sold out or some newly purchased goods are placed on top of old goods, due to carelessness, they are left below and forgotten to be stacked on top, leading to unsold stockpiles and expiration At that time, Vinmart and Vinmart+ will suffer economic losses, affecting business results Even in the case of not strictly checking the expiration date of the product, it will directly affect the brand of Vinmart and Vinmart+ when customers buy these products

e Risk of damaged goods

Goods may be damaged during transportation, or many customers directly touch the product, which will affect the quality of the goods, especially fragile items or food In addition, improper storage methods can easily cause goods to expire before the expiration date or be damaged, which will greatly affect the financial situation of the company

e Risk of shortage of goods

The number of customers will increase significantly at certain times of the year, it is inevitable that Winmart and Winmart+ will not be able to meet customer needs in a timely manner, because market demand always changes depending on the time

e Inventory risk

In contrast to the "out of stock" disease, high inventory is a state of goods not being consumed as expected In reality, customer demand for each type of item and at each time is different, and the import of goods is based on forecasts that cannot be absolutely correct, so it is inevitable that some items will be left behind Inventory can cause a large amount of Vinmart's money to be stuck in working capital, while increasing storage and preservation costs

ẾỔ Meds Xihội Thếthao Kinhdosnh TT

KINH DOAN

hị trư n tế & Đầu ant iép - Doa

&

Bặt nhận thông báo từ tòa soạn

Ứng dụng công nghệ, Masan giải bài

toán khó của thị trường tiêu dùng bán lẻ

@ NGỌC MỸ - Thứ ba, 28/11/2023 19:34 (GMT+7) Ngày 27.11.2023, Masan đã tổ chức sự kiện "Ứng dụng công nghệ AI, ML và khoa học dữ liệu trong tiêu dùng - bán lẻ" tại TP Hồ Chí Minh Tại đây, lãnh đạo Masan chia sẻ về hệ sinh thái tiêu dùng - công nghệ tiên phong giải quyết những "bai toán” khó của thị trường tiêu dùng Việt Nam

10

For brands, products, and services: The retail industry still lacks close links between parties in the supply chain of goods (manufacturers, distributors, transporters, consumers), especially for essential food products

The first and most important challenge is the lack of data to serve the purposes of innovation and increase value for users of businesses For example, when changing product packaging, businesses need data such as colors, packaging materials, patterns, etc that consumers prefer in order to come up with optimal solutions

The last but not least challenge is the risk of losing sales due to a shortage of goods at the point

of sale This is the result of businesses not having a reasonable plan to stock goods at the points

of consumption

For retailers: Unreasonable stocking of goods is one of the problems many businesses face Tracking the flow of goods and inventory of different sales channels is also a big challenge in the operations of retailers

Impact of the system on Masan's performance:

After a record profit in 2022, Wincommerce lost nearly 600 billion VND in 2023 in the context of many difficulties in the retail industry

Doanh thu WinCommerce kể từ 2020 đến nay (tỷ đồng)

WinMart and WinMart+ are facing heavy losses, with after-tax losses in 2022 reaching more than VND445 billion, three times higher than the loss of VND147 billion in the

II

previous year This shows the company's difficulty in reversing its financial situation after being acquired by Masan Group since the end of 2019

Every day, this supermarket and convenience store chain is recording an average loss of about VND1.2 billion Despite certain efforts such as increasing the number of stores and reducing the debt-to-equity ratio, the financial situation has not improved significantly Wincommerce's financial report also shows that the company's equity reached VND3,978 billion at the end of 2022, a slight increase compared to the beginning of the year, but achieving positive profits is still a big challenge for them.[2]

2.2, Analyze management systems in production processes

2.2.1, Omachi noodle production system

tin tuc

Ye a XÃ HỘI PHAPLUAT WANHGA GIÁO DỤC THETHAG HOSO QUAN SIY KHOA HOC - CONGO NaHE

SỰ KIỆN - 99 năm Ngay Sie oni Céch mang VidtNam Kỳ họp thứn 7, Cauếc néiknéa xv VCK EURO 2024

Í khHrc Thi ưường-TRnrẻ ( Doanhnghiép-Deanhnhan | Bất động sản | Tài chính - Ngânhàng | Người tiêu dòng

Bo Cong Thuong dang xii ly vu vi€c mi Omachi bi

ticu hiiy tai Dai Loan

The Tu, 24/08/2022 20:36 | Ngudi tiéu ding k= errs Ea ~ So ®a

Trước thông tỉn Cục Quán lý thực phẩm và được phẩm thuộc Cơ quan Y tế và phúc lợi Đài Loan (Trung

Quéc) phat hién mi an lien Qmachi co chat cam ethylene oxide (EQ) xuat xu từ Việt Narn, <lại cđiện Bo

Công Thuong cho biét da mam théng tin nay tir bao cáo của Thương vụ Việt Narn tại Đài Loan và đang

xử lý theo quy định

ăng Việt vao Nhật

g tin Tương Ốt Chănsui bị thu hồi tại Nhật Bán

Picture 8 Information about Omachi noodles being contaminated with EO was published by Tin News newspaper

In 2022, Vietnam's Ministry of Industry and Trade handled the case of Omachi instant noodles being destroyed by Taiwan due to containing ethylene oxide (EO), a banned substance in food

EO is not a food additive and has no regulatory restrictions in Vietnam The Ministry has asked businesses to report and will coordinate with relevant agencies to clarify Masan Consumer affirmed that it did not directly export the destroyed shipment and is conducting verification Omachi noodle products are produced in compliance with the standards of each export market

What is EO?

12

gaseous organic compound with a mild ether odor and is flammable and explosive EO is widely used in many industries such as:

e Chemical production: EO is an input material for the production of many other chemical products such as glycol, glycol ether, polyethylene terephthalate (PET) plastic, and antifreeze

e Disinfection: EO is an effective disinfectant, used in medicine, food sterilization and

medical equipment sterilization

e Antiseptic: EO is used as an antiseptic in the food, pharmaceutical and cosmetic industries

e Pesticides: Some EO derivatives are used as pesticides

Consequence

Although EO has many useful applications, it also poses many risks to human health and the environment if not used and controlled safely

For human health:

e Cancer: EO is classified as a group 1 carcinogen by the International Agency for Research on Cancer (IARC), meaning there is evidence that EO causes cancer in humans Exposure to EO may increase the risk of lung cancer, breast cancer, leukemia, and other types of cancer

e Nervous system: EO may cause adverse nervous system effects, including headache, dizziness, nausea, vomiting, seizures, and coma Long-term exposure to EO can lead to permanent nerve damage

e Respiratory system: EO can irritate the respiratory system, leading to cough, difficulty breathing, chest pain and pneumonia Long-term exposure to EO can lead to asthma and other chronic lung diseases

e Reproductive system: EO can harm the reproductive system, affecting the fertility of both men and women Exposure to EOs may also increase the risk of birth defects in children For the environment:

e Air pollution: EO is an air pollutant that contributes to photochemical smog and climate change

e¢ Harmful to aquatic organisms: EO can be toxic to aquatic organisms, affecting marine and river ecosystems

Instant noodle production process:

13

Dang chiét xudt tor 100% nguyén leu

mghsé cho soi mi mau dam bao chat rong

Tron bot a6 day va do deo P chin bang

eo ' dai cho mi hoi nurac

ee eee CAt mi thanh soi to, nho,

tron, dep theo san pham

Can the

—_ Chien dau it Chien:

œ : _ (mn » bo khuen

Woon i

nuracc s6i sé thom ngon

Picture 9 Overview of the noodle making process

14

1 NGUYEN LIEU

© Vat mì: được sản xuất từ nguyên liệu chính là bột lúa mì (một loại ngũ cốc, hay còn gọi là bột mi] và màu được tạo nên từ chiết xuất củ nghệ

s Gói dầu gia vị: được näu từ dáu thực vật tỉnh luyện cùng các nguyên

liệu tươi như hành tim, ớt, tỏi, ngò om

se Gói súp: là hôn hợp các loại gia vị như muối, đưỡng, bột ngọt, bột tom, tiéu, toi

© Gél rau sfy: bao gém thịt, tỏm, trứng, rau (hành lả, ba rô, đậu hả lan,

cà rốt, cải ) được sấy khô

«Bao bỉ: là loại chuyên dụng dùng cho thục phẩm, đạt chứng nhận an toản trong thực phẩm

Bột lúa mi, dung dịch nghệ và các loại gia vị (muối, đường, bột ngọt, nước

tương nước mắm ) được trộn đều trong cồi trộn, bảng thiết bị tự động và

4 CÁT TẠO SỢI

Lá bột được cát sợi thành những sợi mì to, nhỏ, tròn, dẹt khác nhau và hình

thành những gọn sóng đặc trưng bởi hệ thông trục lược

Sau khi được hấp chín, sợi mi được cát ngản bảng hệ thống dao tu dong va

rơi xuống phu, nằm gọn trong khuôn chiên Tùy tung sản phẩm mà khuôn

chiên có hình vuông, tròn, đề tạo nén hình dang tương Ung cho vat mi

16

7 LÀM KHÔ

Đề bảo quản trong thời gian từ 5 — 6 thang ở nhiệt độ bình thưỡng, vat mi sẽ

đi qua hệ thống chiên hoặc säy đề lâm giảm độ ầm trong vắt mi xuống mức

thấp nhất

s Mi chiên: Vật mì được chiên qua dầu ở nhiệt độ khoảng ]60°C - I65°C

trong thời gian khoảng 2,5 phút Độ ấm vắt mi sau chiên khoảng dưới 3% Dau dung dé chién mi la dầu thực vat (có nguồn gốc tử dầu cọ]

được tách lọc bằng công nghệ làm lạnh tự nhiên nên giúp hạn chế tối

đa phát sinh Trans fat Đóng thởi, nhở việc kết hop ứng dụng công nghệ hiện đại, sử dụng dầu luỏn tươi mới nén các sản phẩm mi ân liền của Acecook Việt Nam luôn có chỉ số AV [Acid Value] rất thấp

[AV<2mg KOH/gram dấu], giúp sản phấm có mũi vị thơm ngon

© Mi không chiên: Vật mì được sấy bảng nhiệt gió ở nhiệt độ 65 - 80°C

trong thoi gian khoảng 50 phút Độ ầm vắt mi sau sấy khoảng dươi

9 CẤP GÓI GIA VỊ

e Đới với mì gói: các gói gia vị sẻ được bó sung bảng thiết bị tự động

e_ Đối với mì ly: thiết bị cung cấp ly sẽ tự động bỏ vắt mi vào bên trong, sau đó tiếp tục bố sung các nguyên liệu sấy và các gói gia vị

10 ĐÓNG GÓI

Sau khi có đầy đủ các thành phần gia vị theo quy cách của tửng sản phẩm,

vắt mì sẽ được đóng gói hoàn chinh

Hạn sử dụng được in trên bao bị trong quả trình đóng gói

17

11 KIEM TRA CHAT LUONG

SAN PHAM: CAN TRONG LUONG, DO DỊ VAT VA KIM

LOAI

Đề đảm bảo chất lượng tốt nhất , mỏi sản phẩm đều phải đi qua 05 thiết bị

kiém tra, bao gdm: may do kim loai, may can trong ludng va may do di vat

Thanh phầm được đóng thùng theo quy cách cúa từng sản phẩm, in ngày

sản xuất, lưu kho và được kiềm tra chất lượng bởi phòng QC [Quality Control]

trước khi phân phối ra thị trưỡng

Picture 10 Instant noodle production process

To clarify the reason why EO is present in Omachi noodle seasoning packages, it is necessary to analyze in detail from two aspects:

How EO is used and gaps in the control process

How EO is used:

e Disinfection: EO is an effective disinfectant, often used in the food industry to kill bacteria , mold and other harmful agents In the case of Omachi noodles, EO can be used

to sterilize spices, herbs or chili powder before packaging to preserve the product and

extend its shelf life

e Pest control: EO is also used as an insecticide in warehouses and food factories The use

of EO in this step may result in EO residue remaining on the packaging or product ingredients

Vulnerabilities in control processes:

e Control of input materials: Poor quality control of input materials can lead to materials being contaminated with EO from production or transportation

18

e Manufacturing process: An EO sterilization process that is not effectively controlled can result in EO residue exceeding the allowable level in the product

e Quality control: Inadequate or ineffective product quality testing can cause products with

high EO residues to enter the market [3]

2.2.2 Chisu chili sauce production system

On April 2, 20219, the Osaka city government, Japan announced that the city’s Community

Health Center had ordered the recall of all more than 18,000 bottles of chili sauce imported from Vietnam The reason is that the above chili sauce bottles use food additives benzoic acid, sorbic

acid , which have not been tested for use in Japan

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Picture 11, Osaka City's website reports that Japan has ordered the recall of all 18,168 bottles of chili sauce

imported from Vietnam

Benzoic acid, according to Japanese regulations, cannot be used in the country's chili sauce Some other products using this additive in Japan have a maximum content of no more than 2.5 g

/kg Meanwhile, with Chinsu chili sauce, the Osaka Public Health Center tested that the content

of this substance was from 0.41 -0.45 g/kg

Regarding the recalled infringing goods , the information page of the Osaka city government clearly states: "Product name: Chin-su chili sauce, origin: Masan Vietnam, expiry date: June

10, 2019, 17 -6-2019, 6-7-2019",

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Article 11 of the Law on Food Safety and Hygiene; Uses Benzoic Acid, which is not used in chili sauce in Japan

Specifically, the announcement said on March 8, 2019, from the Tokyo Metropolitan Health and

Welfare Department: Food Inspection and Supervision Department, Hygiene Department of Shinjuku Medical Center, after conducting an inspection monitoring, discovered food additives not listed on Chin-su's product description labels (including benzoic acid and sorbic acid) The authorities immediately recalled chili sauce (Chin-su) products from stores selling this product throughout the area, because of suspicion of violating product labeling methods and the Law on Food Safety Food Hygiene of this country

Immediately after requesting an investigation of the seller, ISSC Industrial Co., Ltd in Kobe City, it was discovered that Chin-su chili sauce products were imported from Jarvis Joint Stock Company (Osaka)

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Picture 12 Chi-su chili sauce products are banned on the Japanese market

Immediately after that, the Osaka City Medical Center conducted an investigation into Javis Joint Stock Company, discovering the use of food additives (Benzoic acid and sorbic acid) in products imported from Japan Vietnam in the period from October 9, 2018 to December 7, 2018

The above importer sold 18,168 bottles of Chin-su chili sauce to ISC Industry Co., Ltd for

distribution to the market in 757 barrels and sold since October 2018 Immediately after discovering the actual violation, the Director of Osaka City Medical Center, Japan ordered the recall of all related items from this importer

On the stock exchange, two stock codes related to Masan Group, MSN and MCH, were only slightly affected after more than 18,000 bottles of Chin-su chili sauce were recalled in Japan

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Specifically, MSN shares stood still on April 8, then decreased slightly by less than 1% on April

9 and 10, but rebounded by 1,000 VND, or 1.2 % , today (April 11) to 87,700 VND/share The code MCH only decreased 1% on April 8 to 97,500 VND/share then increased for 3 consecutive days and is now approximately 99,000 VND/share

Just 3 days after it was announced that 18,000 bottles of Chinsu chili sauce (Masan Vietnam) were recalled , domestic consumers expressed concerns about the safety of this product Some distribution channels "stock" and then put it back on the shelves, selling while waiting for information from the authorities

Walking around the market, we saw many stores, markets, supermarkets, and convenience stores still selling the above Chin-su chili sauce products However, before that, a few consumers saw

Big C supermarket staff "taking off the shelves" of this product Responding to Ho Chi Minh City Women newspaper about the above move, a representative of this unit said: Worried about product quality affecting consumers’ health, so as soon as there was information about recalling Chin chili sauce products, -su in Japan, some branches in the system have been "out of stock" and not displayed on the shelves But after that, the unit received feedback from Masan that the

product was safe , so the unit put it on the shelves and resold it as usual

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Picture 13 Chin-su products were temporarily removed from stores after the incident

A representative of Saigon Co.op, one of the retail distribution channels selling this product, said that he cares about consumer health safety, so the supermarket also asked the manufacturer to provide relevant information regarding recalled products Currently, the supermarket is also waiting for official information from the authorities to take timely action The unit cannot arbitrarily release goods because distribution activities are bound by contract

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Sharing with PV, Ms Hoang Anh (Binh Thanh District, Ho Chi Minh City) said that information about the recall of Masan's Chin-su chili sauce product in Japan made her confused about the ingredients of the chili sauce she still uses

“In my opinion, Chin-su chili sauce is sold at a fairly cheap price and has a moderate spicy taste However, with the information that the product contains substances banned from use in chili sauce in Japan and has been recalled, I am having to consider using it," Ms Hoang Anh said Not only Ms Hoang Anh, many consumers also check product labels more carefully before using However, buyers look at labels like "foreign language blind people" reading information

in a foreign language In fact, on Masan's Chin-su label, no matter how hard consumers search,

they cannot see the words benzoic acid, the chemical name that is warned of being banned from

being used in chili sauce in Japan The reason is because on the label, these substances are only listed in general and are all encoded with symbols They also only stop at the level of listing ingredients and do not have specific ratio numbers in each bottle of chili sauce

Chili sauce production process

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Picture 14 Chili sauce production process

« Step 1: Classify and clean

- Chili is the first ingredient that needs to be prepared in the chili sauce production process Besides the main ingredient which is chili sauce, tomatoes are also an ingredient that plays an important role in creating a complete bottle of chili sauce The flesh of the tomato will be used to blend the flavor of the chili sauce and give the finished product a more beautiful color

- Some other spices such as pepper, garlic, salt, sugar, starch or stabilizers are also used to

create the aroma , saltiness, and sweetness of the finished chili sauce

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- Clean thoroughly and separate impurities from ingredients, steam and sterilize

Picture 15 Classify and clean

e« Step 2: Grind ingredients

After being selected, the chili will be boiled The ingredients will be put into the machine to be chopped and then crushed When crushing raw materials, the contact area will increase This makes the heating process less time-consuming and limits oxidation, which can affect the flavor and color of the chili sauce

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Picture 16 Grind ingredients

Step 3: Heating (heating ingredients)

After being crushed, the raw materials will be transferred to the heating stage This heating process will help completely convert protopectin in tomatoes into pectin

The ingredients will be heated at a temperature of 140 - 180 degrees Celsius This process can change the color and flavor of the chili sauce, so always control carefully during the process

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Step 4: Wow

This process will remove the outer skin and seeds of tomatoes and peppers Helps the finished

product have high smoothness, without ripples

Picture 17 Wow

Step 5: Mix and turn ingredients

- This stage is very important in mixing pureed chili, water,

spices and stabilizers Ingredients include: water, sugar, salt, garlic, tomato concentrate, and stir

well together

- Then heat the mixture to a temperature of 35 °C - 45 °C

- After achieving the desired temperature, the staff will add modified starch (1422), dextrose, stabilized maltodextrin (415), preservatives (211,202), mixed spices, synthetic sweeteners,

Synthetic flavor, food color, antioxidant, wasabi powder, stir well and continue heating to boiling temperature to concentrate, flavor enhancer (621,620,635), acidity regulator (260, 330),

finished product quality

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Step 6: Soothing and bottling

- When the mixture reaches the desired consistency, put it in a cooling machine to cool and pasteurize

- After that, the chili sauce will be poured into clean, sterilized containers Chili sauce packaging bottles come in many different capacities from small to large Packaging with a variety of capacities will help customers easily choose and use

- Close the lid tightly and label[4]

Picture 19 Soothing and bottling

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