Software Project Management - Project

Group 8 food ordering website Software Project Management, Software Project Management, Software Project Management, Software Project Management, Software Project Management, Software Project Management

FOOD ORDERING WEBSITE

September 20th Document Status: Draft | In Review | Approved

Executive Summary: Food ordering website automates manual system to store valuable data

for longer period with easy access and manipulation

Project Goal

SMART: Specific, Measurable, Attainable, Relevant, and Time-bound

● Increase the number of orders placed through the website by 20% within 6

months with the support of modern technology, consistent with the business's business goal of increasing sales.

Deliverables

1 Food ordering website

2 Payment interface

3 Shopping cart

4 Receipt Reporting

5 Voucher System

Business Case / Background

Why are we doing this?

● Make it easier for customers to order food Customers can browse the menu, add items to their cart, and pay for their order online, without having to call the restaurant or wait in line

● Increase sales for restaurants An online food ordering system makes it easier for customers to find and order from restaurants, which can lead to increased sales

customer satisfaction by making it easier and more convenient for customers to order food

Benefits, Costs, and Budget

Benefits:

● Convenience: Customers can order food from the comfort of their own homes

or offices, without having to call or visit the restaurant

● Choice: Customers have a wider range of choices to choose from, as they can order from multiple restaurants at once

● Speed: Customers can receive their food faster than if they were to order by phone or in person

● Accuracy: Online ordering systems reduce the risk of errors in orders

● Efficiency: Online ordering systems help restaurants to streamline their

operations and improve efficiency

● Data collection: Online ordering systems can collect valuable data about

customer preferences, which can be used to improve the menu and marketing campaigns

Costs:

● Development: $10,000

● Maintenance: $50,000

● Marketing costs: $20,000

Budget needed:

● $80,000

Scope and Exclusion

In-Scope:

● Customer service standards, delivery processes, training protocols

● Payment component

● Delivery component

● Ordering component

Out-of-Scope:

● Product development, vendor contracts

● Chatbox component

● Food suggestion

Project Team

Project Sponsor: Group DTU

Project Lead: Huỳnh Khánh Dương

Project Team:

-Fulfillment Director: Đặng Văn Thời Đại

-Quality Assurance Tester: Trần Quốc Thái

Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist, Sales Director, Sales Team, Marketing Director, Investors

Measuring Success

What is acceptable:

of at least 15% after 6 months of implementing a food ordering website

The goal is to increase satisfaction from baseline to at least 5% three months after the project is completed

Risk:

1 Technically: The website is unstable, the system cannot process a large number

of orders, and there are security holes

2 Budget: Project exceeds budget

3 Time: The project is behind schedule

4 Market: The market changes rapidly, there are competitors

5 Legal: Violation of legal regulations

Mitigation measures:

1 Develop a risk management plan, identify potential risks, assess severity and

likelihood of occurrence, and propose preventive and corrective measures

2 Monitor and update the risk management plan regularly

3 Communicate effectively with stakeholders about risks and risk management

measures

WBS:

Gantt chart

Product Backlog

Sprint Backlog