bang so lieu pptx

Reliability Statistics Cronbach's Alpha N of Items Item Statistics Mean Std.. Deviation N Ngan hang luon thuc hien dung Ngan hang rat nhiet tinh giup Ngan hang dap ung dich vu TTQT dung

/VARIABLES=C01 C02 C03 C04 C05 C06

/SCALE('Thanh phan tin cay') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL

Reliability

Notes

Comments

Settings\Admin\Desktop\NH3.sav

Split File <none>

Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated

as missing

Cases Used Statistics are based on all cases with valid

data for all variables in the procedure

/VARIABLES=C01 C02 C03 C04 C05 C06

/SCALE('Thanh phan tin cay') ALL /MODEL=ALPHA

/STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL

[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav

Scale: Thanh phan tin cay

Case Processing Summary

a Listwise deletion based on all variables in the

procedure

Reliability Statistics

Cronbach's Alpha N of Items

Item Statistics

Mean Std Deviation N Ngan hang luon thuc hien dung

Ngan hang rat nhiet tinh giup

Ngan hang dap ung dich vu

TTQT dung vao thoi diem ho

da hua

Khi ban thac mac hay khieu

nai, ngan hang luon giai quyet

on thoa

Thoi gian tham dinh ho so

Kha nang tham dinh ho so

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha

if Item Deleted Ngan hang luon thuc hien dung

Ngan hang rat nhiet tinh giup

Ngan hang dap ung dich vu

TTQT dung vao thoi diem ho

da hua

Khi ban thac mac hay khieu

nai, ngan hang luon giai quyet

on thoa

Thoi gian tham dinh ho so

Kha nang tham dinh ho so

Scale Statistics

Mean Variance Std Deviation N of Items

RELIABILITY

/VARIABLES=C07 C08 C09 C10 C11

/SCALE('Thanh phan dap ung') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL

Reliability

Notes

Comments

Settings\Admin\Desktop\NH3.sav

Split File <none>

Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated

as missing

Cases Used Statistics are based on all cases with valid

data for all variables in the procedure

/VARIABLES=C07 C08 C09 C10 C11 /SCALE('Thanh phan dap ung') ALL /MODEL=ALPHA

/STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL

[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav

Scale: Thanh phan dap ung

Case Processing Summary

a Listwise deletion based on all variables in the

procedure

Reliability Statistics

Cronbach's Alpha N of Items

Item Statistics

Mean Std Deviation N Nhan vien TTQT phuc vu ban

Nhan vien ngan hang luon

Nhan vien ngan hang khong to

ra ban ron khi ban yeu cau

giup do

Nhan vien ngan hang luon giai

Nhan vien TTQT luon giup

khach hang hoan thien ho so

thu tuc vay von

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha

if Item Deleted Nhan vien TTQT phuc vu ban

Nhan vien ngan hang luon

Nhan vien ngan hang khong to

ra ban ron khi ban yeu cau

giup do

Nhan vien ngan hang luon giai

Nhan vien TTQT luon giup

khach hang hoan thien ho so

thu tuc vay von

Scale Statistics

Mean Variance Std Deviation N of Items

RELIABILITY

/VARIABLES=C13 C14 C15 C16 C18

/SCALE('Thanh phan nang luc phuc vu') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL

Reliability

Notes

Comments

Settings\Admin\Desktop\NH3.sav

Split File <none>

Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated

as missing

Cases Used Statistics are based on all cases with valid

data for all variables in the procedure

Syntax RELIABILITY

/VARIABLES=C13 C14 C15 C16 C18 /SCALE('Thanh phan nang luc phuc vu') ALL

/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL

[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav

Scale: Thanh phan nang luc phuc vu

Case Processing Summary

a Listwise deletion based on all variables in the

procedure

Reliability Statistics

Cronbach's Alpha N of Items

Item Statistics

Mean Std Deviation N Phong cach cua nhan vien

Nhan vien TTQT bao gio cung

Nhan vien TTQT to ra chinh

Nhan vien TTQT co tinh

Nhan vien TTQT co tinh than

trach nhiem cao trong cong

viec

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha

if Item Deleted Phong cach cua nhan vien

Nhan vien TTQT bao gio cung

Nhan vien TTQT to ra chinh

Nhan vien TTQT co tinh

Nhan vien TTQT co tinh than

trach nhiem cao trong cong

viec

Scale Statistics

Mean Variance Std Deviation N of Items

RELIABILITY

/VARIABLES=C19 C20 C21 C22 C23 C24

/SCALE('Thanh phan dong cam') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL

Reliability

Notes

Comments

Settings\Admin\Desktop\NH3.sav

Split File <none>

Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated

as missing

Cases Used Statistics are based on all cases with valid

data for all variables in the procedure

/VARIABLES=C19 C20 C21 C22 C23 C24

/SCALE('Thanh phan dong cam') ALL /MODEL=ALPHA

/STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL

[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav

Scale: Thanh phan dong cam

Case Processing Summary

a Listwise deletion based on all variables in the

procedure

Reliability Statistics

Cronbach's Alpha N of Items

Item Statistics

Mean Std Deviation N Ngan hang luon the hien su

Ngan hang chu y den nhung

Ngan hang co chinh sach uu

dai hon voi khach hang truyen

thong

Ngan hang luon the hien la ban

Ngan hang hieu duoc nhung

Khi ban gap kho khan, ngan

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha

if Item Deleted Ngan hang luon the hien su

Ngan hang chu y den nhung

Ngan hang co chinh sach uu

dai hon voi khach hang truyen

thong

Ngan hang luon the hien la ban

Ngan hang hieu duoc nhung

Khi ban gap kho khan, ngan

Scale Statistics

Mean Variance Std Deviation N of Items

RELIABILITY

/VARIABLES=C25 C26 C27 C29 C30 C31 C32 C33

/SCALE('Thanh phan phuong tien huu hinh') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL

Reliability

Notes

Settings\Admin\Desktop\NH3.sav

Split File <none>

Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated

as missing

Cases Used Statistics are based on all cases with valid

data for all variables in the procedure

/VARIABLES=C25 C26 C27 C29 C30 C31 C32 C33

/SCALE('Thanh phan phuong tien huu hinh') ALL

/MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL

[DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav

Scale: Thanh phan phuong tien huu hinh

Case Processing Summary

a Listwise deletion based on all variables in the

procedure

Reliability Statistics

Cronbach's Alpha N of Items

Item Statistics

Mean Std Deviation N

Co so vat chat cua ngan hang

Dia diem giao dich cua ngan

Ngan hang co nhung san

pham TTQT dap ung duoc nhu

cau khach hang

Ho so thu tuc TTQT cua ngan

Ho so thu tuc TTQT cua ngan

Lai suat, phi TTQT cua ngan

hang la hop ly va chap nhan

duoc

Thoi gian cho doi xu ly thu tuc,

ho so xin chuyen tien cua ngan

hang rat nhanh

Cac quy dinh, quy trinh lam

viec cua bo phan tin dung duoc

cong khai

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha

if Item Deleted

Co so vat chat cua ngan hang

Dia diem giao dich cua ngan

Ngan hang co nhung san

pham TTQT dap ung duoc nhu

cau khach hang

Ho so thu tuc TTQT cua ngan

Ho so thu tuc TTQT cua ngan

Lai suat, phi TTQT cua ngan

hang la hop ly va chap nhan

duoc

Thoi gian cho doi xu ly thu tuc,

ho so xin chuyen tien cua ngan

hang rat nhanh

Cac quy dinh, quy trinh lam

viec cua bo phan tin dung duoc

cong khai

Scale Statistics

Mean Variance Std Deviation N of Items