Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace_1 docx

Going Global offers human resource professionals and I/O psychologists a comprehensive resource for meeting the challenges of the global work environment.. Edited by Kyle Lundby, along w

Going Global offers human resource professionals

and I/O psychologists a comprehensive resource for meeting the challenges of the global work environment Edited by Kyle Lundby, along with Jeff Jolton and a team of leading-edge practitioners, this comprehensive volume uses the employee lifecycle as an underlying framework and is organized into three sections:

• Practical considerations for HR and OD practitioners in a global environment;

• Attracting and selecting global talent; and

• Maximizing performance in the global workplace Within each section, authors explore key cornerstones

of I/O practice (e.g., selection, leadership development) applied to the global workplace

Going Global outlines the best practices in the fi eld

and is fi lled with down-to-earth advice from those who have worked in the fi eld The book not only provides insightful analysis of such broad topics as what it means to be global and HR’s strategic role in global organizations, it examines the undercurrent of culture and its pervasive infl uence on organizations and the

people that comprise them Going Global also contains

valuable information on global employee attraction, selection, and retention strategies, as well as current thinking about intercultural competence training, work- family balance, and the expatriate experience.

The Editor

Kyle Lundby is a senior consultant with strong

business acumen and a proven track record of

supporting global organizations in their talent

management and organizational change efforts He

has a Ph.D in Industrial/Organizational Psychology

and has numerous publications and presentations

to his credit Lundby recently returned to the United

States after completing a multi-year expatriate

assignment in Asia

The Society for Industrial and Organizational

Psychology (SIOP) is a 7,000-member division

within APA The Professional Practice Series provides

practitioners and students with guidance, insights,

and advice on how to apply the concepts, fi ndings,

methods, and tools from I/O psychology to solve

human-related organizational problems.

Lundby

e di to r

Going Global doesn’t offer a one-size-fi ts-all approach

but rather includes many strategies and solutions

that can apply to a wide variety of situations and

organizations Going Global offers fi rms a roadmap for

creating a winning program for international success.

Praise for Going Global

(Continued from front flap)

(Continued on back flap)

Kyle Lundby EDITOR

Going Global

Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace

“The very concept of globalization is evolving, and this book provides a useful toolkit to those who want to capitalize on the opportunities that the

global workplace offers.”

—Wayne F Cascio, Ph.D., editor, Journal of World Business, Robert H

Reynolds Chair in Global Leadership, University of Colorado, Denver

“A very timely and useful look at the global workplace and how talent should be managed in it.”

—Edward E Lawler III, Distinguished Professor, University of Southern

California

“The time has long past when we, in organizational psychology, can confi ne our research and practice to North American settings This book is timely and will provide an important resource for those who

are interested in the global application of our tools and principles.”

—Gary P Latham, Secretary of State, Professor of Organizational

Behaviour, Rotman School of Management, University of Toronto

“A book that fi lls a gap: This is one of the rare books that provides HR professionals with insights that are not only up to date from a technical

perspective but truly practical and relevant in a global workplace.”

—Michael Liley, partner and global HR director, Ernst & Young

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O R G A N I Z AT I O N A L D E V E L O P M E N T

Going Global

The Professional Practice Series

The Professional Practice Series is sponsored by The Society for

Industrial and Organizational Psychology, Inc (SIOP) The series was launched in 1988 to provide industrial and organizational psychologists, organizational scientists and practitioners, human resources

professionals, managers, executives and those interested in

organizational behavior and performance with volumes that are

insightful, current, informative, and relevant to organizational practice.

The volumes in the Professional Practice Series are guided by five tenets designed to enhance future organizational practice:

1 Focus on practice, but grounded in science.

2 Translate organizational science into practice by generating lines, principles, and lessons learned that can shape and guide practice.

guide-3 Showcase the application of industrial and organizational psychology

to solve problems.

4 Document and demonstrate best industrial and organizational-based practices.

5 Stimulate research needed to guide future organizational practice.

The volumes seek to inform those interested in practice with guidance, insights, and advice on how to apply the concepts, findings, methods, and tools derived from industrial and organizational psychology to solve human-related organizational problems.

Previous Professional Practice Series volumes include:

Published by Jossey-Bass

Strategy-Driven Talent Management: A Leadership Imperative, Rob Silzer and

Ben E Dowell, Editors

Performance Management, James W Smither and Manuel London, Editors Customer Service Delivery, Lawrence Fogli, Editor

Employment Discrimination Litigation, Frank J Landy, Editor

The Brave New World of eHR, Hal G Gueutal, Dianna L Stone, Editors Improving Learning Transfer in Organizations, Elwood F Holton III,

Timothy T Baldwin, Editors

Resizing the Organization, Kenneth P De Meuse, Mitchell Lee Marks,

Kurt Kraiger, Editor

The 21 st Century Executive, Rob Silzer, Editor

Managing Selection in Changing Organizations, Jerard F Kehoe, Editor Evolving Practices in Human Resource Management, Allen I Kraut, Abraham

K Korman, Editors

Individual Psychological Assessment, Richard Jeanneret, Rob Silzer, Editors Performance Appraisal, James W Smither, Editor

Organizational Surveys, Allen I Kraut, Editor

Employees, Careers, and Job Creating, Manuel London, Editor

Getting Action from Organizational Surveys, Allen Kraut

Published by Guilford Press

Diagnosis for Organizational Change, Ann Howard and Associates

Human Dilemmas in Work Organizations, Abraham K Korman and

Associates

Diversity in the Workplace, Susan E Jackson and Associates

Working with Organizations and Their People, Douglas W Bray and Associates

Going Global

Practical Applications and Recommendations for HR and OD

Professionals in the

Global Workplace

Edited by Kyle Lundby

with Jeffrey Jolton

Foreword by Allen I Kraut

Copyright © 2010 by John Wiley & Sons, Inc All rights reserved.

Published by Jossey-Bass

A Wiley Imprint

989 Market Street, San Francisco, CA 94103-1741— www.josseybass.com

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form

or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee

to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com Requests to the publisher for permission should

be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ

07030, 201-748-6011, fax 201-748-6008, or online at www.wiley.com/go/permissions.

Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts

in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose No warranty may be created or extended by sales representatives or written sales materials The advice and strategies contained herein may not be suitable for your situation You should consult with a professional where appropriate Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

Jossey-Bass books and products are available through most bookstores To contact Jossey-Bass directly call our Customer Care Department within the U.S at 800-956-7739, outside the U.S at 317-572-3986,

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Jossey-Bass also publishes its books in a variety of electronic formats Some content that appears in print may not be available in electronic books.

Library of Congress Cataloging-in-Publication Data

Going global: practical applications and recommendations for HR and OD professionals in the global workplace / edited by Kyle Lundby with Jeffrey Jolton; foreword by Allen I Kraut —1st ed.

p cm —(The professional practice series)

Includes bibliographical references and index.

ISBN 978-0-470-52533-3 (cloth)

1 Personnel management 2 International business enterprises 3 Globalization.

I Lundby, Kyle M (Kyle Martin) II Jolton, Jeffrey

HF5549.G624 2010

658.3—dc22

2010003736 Printed in the United States of America

first edition

HB Printing 10 9 8 7 6 5 4 3 2 1

The Professional Practice Series

Series Editor

Allen I Kraut, Baruch College/Kraut Associates

Editorial Board

Seymour Adler, Aon Consulting

Neil R Anderson, University of Amsterdam

Neal M Ashkanasy, University of Queensland

Lawrence Fogli, People Focus, Inc.

C Harry Hui, University of Hong Kong

Elizabeth B Kolmstetter, Director of National Intelligence Kyle M Lundby, Kenexa

Kathleen Kappy Lundquist, APT

William H Macey, Valtera

Lise M Saari, New York University

Table of Contents

Foreword xiAllen Kraut

Preface xvThe Contributors xxiii

Part One: Practical Considerations for HR

and OD Practitioners Working Across

Geographic-Cultural Boundaries:

1 Navigating the Complexities of a Global

Organization 1Mariangela Battista, Patricia Pedigo,

and Erica Desrosiers

2 Culture: Values, Beliefs, Perceptions, Norms,

and Behaviors 22Vesselin Blagoev

3 Multicultural Teams: Critical Team Processes

and Guidelines 46

C Shawn Burke, Marissa L Shuffler, Eduardo

Salas, and Michele Gelfand

4 HR in the Global Workplace 83Mariangela Battista and Mario DiLoreto

Part Two: Attracting and Selecting Employees

5 Recruitment in a Global Workplace 113Mukta Kulkarni and Mathian Osicki

ix

x Contents

6 Global Selection: Selection in International

Contexts 143Tim Carey, David Herst, and Wynne Chan

7 On-Boarding in a Global Workplace 175Mary Plunkett

Part Three: Maximizing Performance in the

8 Developing Leadership in Global Organizations 203Tommy Weir

9 Strategic Surveying in the Global Marketplace

and the Role of Vitality Measures 231Jeffrey M Saltzman and Scott M Brooks

10 Best Practices for Training Intercultural

Competence in Global Organizations 256Jessica L Wildman, Luiz F Xavier, Mitch Tindall,

and Eduardo Salas

11 Creating Infectious Change in Global

Organizations: Applying Psychology to

Large-Scale Planned Interventions 301Paul M Mastrangelo

12 Maximizing the Success and Retention

of International Assignees 333Paula Caligiuri and Thomas Hippler

13 Work and Family in a Global Context 377

Tammy D Allen, Kristen M Shockley,

and Andrew Biga

The Editor 403Subject Index 405Name Index 419

This latest volume in the Professional Practice Series deals withthe practical impact of globalization on the work done by mostindustrial-organizational psychologists and their human resourcemanagement colleagues in many organizations around the world.The effects of globalization are powerful and growing and are notalways well understood This book will help readers to recognizeand deal with many of its important effects in the workplace

We can easily recognize globalization in our everyday personaland professional lives The total of the United States’ imports andexports from overseas has grown from less than 10% of the grossnational product in 1969 to more than 25% today Our market-places in the United States are full of products made abroad,and the same is true in other nations The overseas membership

of the Society for Industrial and Organizational Psychology,which sponsors this book series, has doubled in the last 10 yearsand now makes up more than one out of every eight members.The less visible aspects of globalization include the differentcultures found in other nations, and how that impacts the way inwhich we practice our professions Sometimes, these differencesbecome known only when we start to work overseas or work withpeople from other countries

These realities, the need to understand what works elsewhereand what does not, and the need to adjust our mental models andactual behaviors are topics that resonate deeply for me As acollege teacher, I have often told my American students that ifyou really want to understand what it means to be an Americanyou have to travel and live elsewhere That is when one begins tounderstand what is different in other lands It is sometimes saidthat ‘‘the fish is the last to notice water.’’ Experience in othercountries makes it clearer just what assumptions, behaviors, andvalues are different from your own

xi

of cultural differences.

Hofstede’s writing about the experience of living in and acting with people from a different culture than one’s ownincludes references to the adventures (and misadventures) of

inter-Alice in Lewis Carroll’s classic story of inter-Alice in Wonderland The

creatures she met and their behaviors were terribly different fromany that she knew; her experience illustrates how many peoplefeel when they venture overseas A less mythical tale is found in

Democracy in America, the writings of the Frenchman Alexis de

Tocqueville based on his first visits to the United States in the1830s His trenchant observations of the American character, stillstudied today, could only have been written by a visitor fromanother country

Similarly, the observations and accumulated wisdom of theeditors and contributors to this book are based on their workoverseas Both Kyle Lundby and Jeffrey Jolton have had extensiveexperience working in various countries Moreover, they haveassembled an all-star cast of more than two dozen smart and well-rounded organizational psychologists with experience overseas tobring us up to date on useful ideas and practices out of the UnitedStates Much of their writings are based on global organizations,not merely U.S firms abroad

Today’s global organizations operate at an extraordinary level

of complexity Many have evolved from international firms with aplant or two overseas, and have gone beyond a multinational stage

of having several similar firms in different countries to ing truly global firms with worldwide operations, interests, andviewpoints People in these global organizations cope with com-plexities that go far beyond language and culture They must also

becom-Foreword xiii

deal with the differences based on national boundaries, zational size, product and services mix, functional specialization,and customer sets (some of which are themselves global in reach).People working in such firms must deal with a large array ofoverlapping matrices of purpose and responsibility

organi-Our contributors’ chapters help us to understand how tices must be adapted to take account of such organizationalcomplexities Their work will also will help us to tackle a question

prac-raised by Hofstede forty years ago, when he asked ‘‘Do

Ameri-can theories apply abroad?’’ He concluded that they often do not

apply, or do so only partly But the recent experience of this book’scontributors suggests that they do, or at least that many of the prac-tices based on those theories do reasonably well, when differentcultures are taken into account and adjustments are made.Lundby and Jolton have done us all a great service by bringingtogether a set of authors who give us useful input about the entirelife cycle of employees, ranging from recruiting to training anddevelopment, to expatriate assignments, and much more Thebroad coverage in this volume will bring new understanding andskills to a wide range of professionals in applied psychologyand human resource management

This is the first volume under the current editorial board,many of whom advised the book’s editors It is especially fitting tothe topics in this book that three of the eleven members of theboard are based overseas

The purpose of the Professional Practice Series is to bringthe best available knowledge and leading-edge practices, based

on solid theory and concepts, to practitioners and those enteringpractice The intent is to share the best of what we know and do inorder to guide the field and improve the overall level of practice

I think that readers of this book will find that Lundby and Jolton,along with their associates, have accomplished that mission verywell, with energy and great skill

Allen I Kraut, Series EditorBaruch College, CUNY