Bài giảng enterprise resource planning chương 9

Enterprise Resource Planning, 1stEdition by Mary Sumner Chapter 9: Supply Chain Management and the eMarketplace... © Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by M

Enterprise Resource Planning, 1st

Edition by Mary Sumner

Chapter 9:

Supply Chain Management and the

eMarketplace

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-2/20

Objectives

• Examine the supply chain participants

• Acknowledge the interrelationships

among business processes that

support the supply chain

• Understand the role of ERP in

supporting eBusiness

• Recognize how business intelligence

tools are used in decision analysis

Supply Chain Management

(SCM)

• Integrated planning of the activities in a

supply chain

• Planning and control of flow of goods,

services, money, and information

• Allows customers and suppliers to

partner together

– Maximize responsiveness and flexibility

– Reducing costs and paperwork

– Gain sustainable competitive advantage

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-4/20

Supply Chain Relationships

– Continuous replenishment

– Can link into POS systems

retailer

– Lower costs

– Better customer service

– Increased profitability

– Translates sales transactions into production

processes and material requirements

Supply Chain Management

(SCM), continued

– Cost reduction

– Inventory reduction

– Cycle time improvement

– Improved customer service

process, organization, and technology

– What linkages should be established

– Communications

– Data integration

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-6/20

Partnership Evolution

– Responsibility of inventory management on

supplier – Supplier monitors level and replenishes

inventories – No risk of stockouts

– Quicker response time

– Retailer reduces inventory and administration

costs – Supplier gets more business

– No expedited orders

– Returned goods to supplier drops

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-8/20

SCM Evolution

increased responsiveness to customer

eBusiness Value Chain

• Evolution of virtual value chain

– Provides information-based channels

– Changed from transaction-based to

contract-based relationships – Moved from vertically integrated to

selective sourcing – Core firm outsources all parts of its

business

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-10/20

eProcurement

• eProcurement

– RFBs on web

– Bidding more competitive

• Free-market bidding levels playing field

– Increased choices

– Reduced transaction costs

B2B Hubs

• B2B hubs

– Spot sourcing of operating inputs

– Systematic sourcing of inputs

– Bring suppliers of similar or

complementary products together at one web site

• One-stop shopping

– Automate transactions and reduce costs

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-12/20

eSupply Chain

– From consumers to suppliers

– Greater ability to fill orders

– Better understanding of customer needs

Business Intelligence with ERP

Data

– Repository for making management decisions

– Data integrity accomplished by cleaning

– Consistent formatting applied

– Data storage for specific set of users

– Analysis of data for trends, sales forecasting,

inventory management

analyzes data

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-14/20

Future of ERP

to latest technology

– Renting ERP services, applications, and

infrastructure over web – Additional risks in migration, contracts

– Internal IT capabilities must be maintained

systems with ERP

– Plug and play

– Flexible, modular

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-16/20

Case: Data Solutions

• Specializes in network implementation

and management

– Provides network services to companies

with no internal networking analyst or IT manager

– Uses legacy accounting software for

financial accounting and financial management

– Added billing package for client services – Wants CRM

Case: TechKnowledge

• Disitributor of presentation

technologies

• Wants to netsource back-office

functions

– Has no internal IT capability

– Wants and ERP vendor via hosting

arrangement

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-18/20

Featured Article: Leveraging the ERP

Backbone?

Information Warehouse

– Integrate global business processes

– Improve business intelligence

– Replaced legacy systems on mainframes

– Beta-tested system

– Hopes to facilitate rapid scale-up of data

warehouse capabilities

integrated planning and control of goods,

services, money, and information between suppliers and customers

– Produces lower costs and reduced inventories

– Improves customer service

– Increases profitability

information-based channels

– Contract-based

– Applies selective sourcing instead of vertical

integration

© Prentice Hall, 2005: Enterprise Resource Planning, 1 st Edition by Mary Sumner 9-20/20

Summary, continued

RFBs

– More competitive and more choices of

suppliers

• eSupply chains facilitate real-time

updates, responding to customer

needs

mining data warehouses and data

marts