Exercise 5:You recently took a trip with a taxi company.. You complained to the company but no one has replied to your complaint.. Write a letter to the taxi company.. In your letter • S
Trang 1Exercise 5:
You recently took a trip with a taxi company The driver behaved in an
unacceptable way and you had a lot of problems You complained to the company but no one has replied to your complaint.
Write a letter to the taxi company In your letter
• Say why you are writing and how you feel
• Explain what happened
• Tell them what you would like them to do
Dear Sir/Madam,
I am writing to express my dissatisfaction with the service I have received from your taxi company both during my ride and in dealing with my subsequent complaint
Last Wednesday (12th of May), I took one of your taxis to go
to an important business meeting in the city Although the driver said he knew the address I wanted to go to, he took
me to the wrong address This made me late for my
appointment When I complained about his mistake, he
became angry and shouted at me I refused to pay the fare and he then started to threaten me I took down his
information and left the taxi while he was shouting, and I immediately wrote a letter of complaint to your company However, I am very disappointed to find that I haven’t had a letter of apology for the driver’s behaviour As a
representative of your company, he should behave in a
courteous manner; particularly because it was the driver who had made the mistake
I would like to recommend that you train your staff to
behave in a polite manner to customers I also expect an apology for your employee’s behaviour towards me
Yours sincerely,
Brian Tan
Exercise 8: