Working with project people

The life cycle of a typical project team Understanding the life cycle of a typical project team PERFORMING NORMING STORMING FORMING... The life cycle of a typical project team Forming

 Forming a project team

 Managing project conflicts

 Managing People

Forming a project team

 The life cycle of a typical project team

 Interpersonal Skill

 Team Building Tips

The life cycle of a typical project team

 Understanding the life cycle of a typical project team

PERFORMING NORMING STORMING

FORMING

The life cycle of a typical project team

 Forming

Getting to know you …

 Everyone is polite and overly cautious

 People are unsure, suspicious and nervous

 People try to express who they are

 People try to build alliance

What manager should do

 Help team members get to know one another

 Clearly define and communicate roles and responsibilities

The life cycle of a typical project team

 Storming

 The most difficult stage

 Members begin to show their true style No more politeness

 Growing impatience – things are not moving fast enough

 Disagreement over process, task and over all purpose

 What manager should do

 Acknowledge it with the team This is a natural step

 Identify conflicts and handle them

 Review ground rules

 Revisit the purpose and related administrative matters

The life cycle of a typical project team

 Norming

Let’s work together

 People accept ground rules and formal procedures

 People start to listen more

 Focus on tasks and decision making

What manager should do

 Continue to emphasize on tasks need to be done

 Make sure people follow the road map

The life cycle of a typical project team

 Performing

Working together

Be productive

Be pro-active

Demonstrate loyalty to the group

Respect each other

What manager should do

Be supportive

Provide guideline when needed

Relax a little bit !!!

Team Building Tips

 Criticism without positive suggestion for improvement is useless

 Praise when people did a good job

 One team, One voice

 No figure pointing

 Respect

 Put your best people in your biggest opportunities, not your biggest problem.

 Forming a project team

 Managing project conflicts

 Managing project team

Managing project conflicts

 Conflict is often needed

Helps to raise and address problems

Helps people “be real”

Helps people learn to recognize and benefit from their differences

Managing project conflicts

 Conflict is becoming problem when it:

Hampers productivity

Causes more and continued conflicts

Causes inappropriate behaviors

Managing project conflicts

 Actions can be done to minimize conflict

Regular review employee job description and functions

Team meeting at least once a month to build relationship

Open door policy – make yourself available

Share your views of organization, challenges, etc

Managing project conflicts

 Ways to deal with conflict

Ignore it

Accommodate it – give in to others

Competing – work to get your way

Compromising – mutual give and take

Collaborating – focus on working together

Managing project conflicts

 Conflict Management Tips

 Keep your emotion to yourself

 Conflict resolution should be focused on task, not personality

 Humorous is a great way to reduce tension between people

 Pick your fight carefully

 Giving-in is not a failure, it is a diplomatic approach

 Documenting project conflicts and resolutions

 Forming a project team

 Managing project conflicts

 Managing People

Managing People

 Maslow's hierarchy of needs

Managing People

 Maslow's hierarchy of needs

Knowing the needs, manager can identify the effective motivator

People have their basic needs fulfilled become much better workers

People strive to move up the human needs ladder

To motivate people is to help people obtain the skills and knowledge so they can move

Managing People

 Managing People Tips

 Human beings are fragile as bubbles, managing them with care

 Establishing trust - people related issues will be taking care of

 Observing – the best way to understand people

 Empowering your people

 Preventing problems from happening is more cost effective than fixing them

 Don’t get involved with employee’s personal life

Managing People

 Managing People Tips

 To bring out the best in people – challenge them

 People don’t want to be managed, they want guidance

 Don’t keep people in the dark

Managing People

 Leadership Tips

 Leader is to serve, not to be served

 When people failed you, tell them you are disappointed because you believe they can do better

 Knowing and accepting your weaknesses is your strength

 Take responsibility of your own actions

 Listening - the best way to communicate

 Project Management Text Book, Nguyen Thi Bich

 Software Project Management Slides, John Musser