Vietnam Human Resources Development in Tourism Project

Vietnam Human Resources Development in Tourism Project

Tổng cục Du lịch Việt Nam phối hợp với Uỷ ban Châu Âu

Vietnam National Administration of Tourism in partnership with the European Commission

Vietnam Human Resources Development

in Tourism Project

PROGRESS 2005 - 2008

PROGRESS REPORT 2008

1 Progress 2005-2008

2 Financial Output and Disbursement

3 Rapid Performance Assessment

4 Selected Strengths & Weaknesses of Project

1.1 Progress 2005-2008

Result 1: National Recognition System (VTOS)

1 Tourism Occupational Skills Standards

- 14 out of 14 Skills Standards Manuals developed;

- 14 out of 14 Skills Standards Manuals received final approval

- 13 out of 13 Skills Instruction Videos (in Vietnamses) completed

2 Trainer Development Program (TDP)

- 2,500 out of 3,200 Trainers trained (with 82% pass score)

- 20 out of 30 local TDP Tutors accredited

- 98 Training Development courses conducted by local Tutors

- 2,000 Trainers received VTCB’s certification

3 Assessment Centres

- 12 out of 14 tourism schools received equipment and office furniture for theoretical training room

- Equipment provided for 40 training/assessment rooms at 10 schools

- 110 out of 120 Assessors accredited at the Certification Board, VTCB

1.2 Progress 2005-2008

Result 2: Institutional Support Framework

1 VNAT

- Assisted VNAT to develop HRD Programme up to the year 2015

- Organized 3 month’s training courses on tourism management skills in Singapore and Malaysia for 15 promising VNAT administrators

- Organized 1 month training courses in Singapore and Malaysia for 50 provincial tourism officials

- 450 tourism administrators from central and provincial tourism departments trained in tourism management and development subjects

- Provided computers to 64 provincial tourism departments and VNAT to connect to a nation wide electronic HRD Tourism Training Network

- Completed the development of benchmarks in English proficiency for tourism occupations

- Organized 4 study tours for senior tourism officers to mature tourism destinations in Europe, Australia and SE Asia

1.3 Progress 2005 - 2008

Result 2: Institutional Support Framework

2 Vietnam Tourism Certification Board (VTCB)

- Office equipment provided

- VTOS database management and operation scheme developed

- Supported its VTOS operation

- Provided a study tour to ASEAN for Board Members

- Supported skills assessment; printed 9000 Skill Pass Books; registered 3,000 Trainees, assessed occupational skills of 1,000 trainees

3 Tourism Schools

- Provided equipment to practical and theoretical rooms of 14 schools

- 37 teachers attended 3 month training course in Singapore & Malaysia

- 120 teachers improved English Language Teaching skill

- 160 teachers trained in advanced Teaching Methodology

- 300 teachers attended TDP courses

- 12 administrators trained to run operations of the Assessment Centres

- Provided 1,400 books on tourism topics and occupational skills

1.4 Progress 2005-2008

Result 2: Institutional Support Framework

4. VITA

- Assisted in developing and implementing Business & Action Plans

- Provided Office Equipment and 2 study tours to ASEAN

- Assisted in seminars, international skill contests and TDP workshops

5 Tourism and Travel Industry

- 2.200 supervisors/managements trained in TDP and Supervisory Skills

- 600 managers/supervisors trained in HR development in the industry;

- Provided VTOS Skills Standards Manuals

- 155 workshops held for the Industry on “in-house, on-the-job” training

- Provided Market Guides & Workshops for 6 European Tourism Source Markets, the UK, Germany, Spain, France, Benelux and Scandinavia

- Implemented 4 courses Tourism Awareness for Immigration / Customs Designed Tourism Awareness courses for Taxi Drivers; Souvenir

Shops; Restaurants; Craftsmen, etc.)

1.5 Progress 2005-2008

Result 3: Regional Accreditation and Cooperation

1. Regional awareness of VTOS

- Supported and participated in 8 regional conferences on tourism HRD

- Organized 3 international Project conferences on tourism HRD (2005,

2006 and 2008)

2 Support to regional tourism occupational skills standards

- Supported in organizing APEC, ASEAN conferences in Vietnam

- Participated in ASEAN join task force on HRD in tourism, abroad

3 VTOS accreditation

- Established and maintained working relationships with regional tourism organizations like PATA, ASEANTA, ASEAN, APEC, GMS, to obtain recognition of VTOS by accreditation (amongst others under ASEAN’s MRA – Mutual Recognition Agreement, signed during ATF 2009/ Hanoi

Roughly 70% of the Official Development Aid (ODA) earmarked in the revised Financial Agreement (FA) with the European Commission

disbursed

2.1 Financial Output and Disbursement

(2005 – 2008)

Including:

– Activities

contract

7,200,000 Euro 1,100,000 Euro 2,500,000 Euro

4,500,000 Euro 800,000 Euro 2.300,000 Euro

Government Contribution in total 1.2 Million Euro

• Budget contribution from Vietnam 2005 - 2008

- In cash: equivalent of Euro 750,000

- In kind : equivalent to Euro 250,000

• The project’s financial statements are clearly presented and monitored

continuously, following financial regulations of the EC

• Financial statements are corroborated by external audits, progress reports,

mid-term Project evaluation and monitoring reports

2.2 Financial Output and Disbursement

• Project on schedule and within reach of overall objective,

Project purpose and results

efficient

3 Rapid Performance Assessment

4 Selected Strengths & Weaknesses of Project

STRENGTHS

concerned ministries, stakeholders and the industry

experts

WEAKNESSES

Project and VTOS

procedures