PowerPoint Presentation 03/01/2014 1 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved1 Technology Strategies for the Hospitality Industry, 2nd[.]
Trang 1Copyright ©2012, 2005 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458 • All rights reserved 1
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D Nyheim and Daniel J Connolly
Restaurant Management Systems
Chapter 6
Context
• August 18 th , 2011 NRN article on restaurants
and millennials:
• Wifi not a top three concern
• 80% did not follow restaurant on Social
Media
• Top 3 are:
1 Price
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Upper Saddle River, New Jersey 07458 • All rights reserved 3
Interview
• Mark Hamilton
• RealTime Intelligence
• Security – Loss Prevention (LP)
• Waste and Fraud 1.5% of Gross Revenue
• Our margins?
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D Nyheim and Daniel J Connolly
INTRODUCTION
• Restaurant management systems (RMSs)
are the crucial technology components that
enable a single outlet or enterprise to better
serve its customers and aid employees with
food and beverage transactions and
controls.
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Upper Saddle River, New Jersey 07458 • All rights reserved 5
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D Nyheim and Daniel J Connolly
RESTAURANT MANAGEMENT SYSTEM
(RMS) COMPONENTS
• The size and scope of RMSs vary among
organizations
• There are five main offerings:
– The point-of-sale (POS) system
– The kitchen management system
– Inventory and menu management systems
– Reservations and table management
– Back office applications and interfaces
RESTAURANT MANAGEMENT SYSTEM
(RMS) COMPONENTS
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Upper Saddle River, New Jersey 07458 • All rights reserved 7
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D Nyheim and Daniel J Connolly
RESTAURANT MANAGEMENT SYSTEM
(RMS) COMPONENTS
• Other POS Functionality
– DECREASED SERVICE TIME
– ORDER ACCURACY
– SECURITY OF CASH TRANSACTIONS AND
INTERNAL AUDITING FUNCTIONS
– REDUCED TRAINING BURDEN
– LABOR SCHEDULING AND PERFORMANCE
CONTROL
– ANALYTICS
RESTAURANT MANAGEMENT SYSTEM
(RMS) COMPONENTS
The Kitchen Management System
1 list
2 time
3 training
Inventory and Menu Management
– Inventory Levels and Consumption
– Purchasing
– Theft
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Upper Saddle River, New Jersey 07458 • All rights reserved 9
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D Nyheim and Daniel J Connolly
Reservations
FIGURE 6-2 Restaurants with computerized reservations systems
have more options for handling current and future business Current
information is just a mouse-click away (Source: OpenTable, Inc.)
Table Management
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Upper Saddle River, New Jersey 07458 • All rights reserved 11
Table Management
• Digital FOH layout
• Interactive
• Alerts
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D Nyheim and Daniel J Connolly
OTHER RESTAURANT MANAGEMENT
SYSTEMS
• The delivery restaurant management system
(DRMS) is a software and hardware package that
works with the POS and other systems with an
emphasis on the delivery of orders.
• The DRMS was designed a little differently than
the RMS and is divided into three major
components:
– Storefront operations - basic
– System functions - changes, promotions
– Back office – basic, drive through can be offsite
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Upper Saddle River, New Jersey 07458 • All rights reserved 13
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D Nyheim and Daniel J Connolly
SELF-ORDERING
• For certain food and beverage segments,
kiosks are seeing increased usage
• Self-ordering kiosks are stand-alone or
networked devices that mainly allow for
order-taking in food and beverage settings
– In other settings, they may provide currency,
tickets, or even room keys.
SELF-ORDERING
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Upper Saddle River, New Jersey 07458 • All rights reserved 15
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D Nyheim and Daniel J Connolly
PROPRIETARY VERSUS
NONPROPRIETARY RMS
• Proprietary is synonymous with private
• Proprietary systems come from a single
source
• Mixing and matching software and hardware
from other vendors with these components
can be troublesome, if not impossible.
SECURITY AND COMPLIANCE
• With the restaurant industry highly
vulnerable to credit card breaches, the major
card carriers (Visa, MasterCard, etc.) have
mandated that certain steps be adhered to
for outlets that wish to accept credit cards.
– These steps are contained in the Payment Card
Industry Data Security Standard (PCI DSS).
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Upper Saddle River, New Jersey 07458 • All rights reserved 17
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D Nyheim and Daniel J Connolly
SECURITY AND COMPLIANCE
1 Maintain a firewall
2 Change vendor-supplied passwords
3 Protect stored customer data
4 Use encryption
5 Use and update antivirus software
6 Develop and maintain secure systems and applications
7 Reduce access to data by a need-to-know basis
8 Assign a unique user ID to each computer user
9 Restrict physical access to cardholder data
10 Track and monitor access to all card holder data
11 Regularly test security systems
12 Maintain a policy that addresses information security