As an IT project manager, it’s your job to understand the goals of your project and help your team reach them.. Does anyone on the team know how the legacy system works?... Do you know w
Trang 1Blue Sky?
98 Questions for the IT Project Manager
byCharlie Close
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Trang 2Table of Contents
Dedication
Introduction: Why Should You Read This Book?Blue Sky?
About the Author
Books by Charlie Close
Visit Charlie
Trang 3For Kathy
Trang 4Introduction: Why Should You Read This Book?
This is not a book of answers It’s a book of questions
As an IT project manager, it’s your job to understand the goals of your project and help your team reach them I can’t give you advice on how to do that I don’t know anything about your project and in my experience most problems have more than one solution So: you’re on your own
However, I have noticed that the best project managers I have worked with are worriers They are ALWAYS asking questions They know they don’t know everything, and they know that what they don’t know could be the thing that hurts the project or it could be the next big opportunity Therefore I have prepared a book of questions to ask yourself To help you worry
If you are not a worrier, use the questions in this book to start practicing If you are already a worrier, here are a few more questions to add to the list Worry about these too Go ahead You’re welcome
I said a moment ago that I can’t give any advice That’s not completely true You’ll find that the questions here are not profound and abstract They are narrow and specific Here’s the one suggestion in this book: if you want to take care of the big things, start by taking care of the little things
Trang 5Blue Sky?
Trang 6Is the Sales organization selling the product you’re building?
Trang 7Is the client making plans for the new campaign without consulting you?
Trang 8Does anyone on the team know how the legacy system works?
Trang 9Do you have every team member’s personal phone number?
Trang 10Do you know what time zone all your team members are in?
Trang 11Is Sales going to get a signed purchase order before the end of the fiscal year?
Trang 12Are there any holidays between now and the deadline?
Trang 13How long is nine story points going to take?
Trang 14Has the director signed off on the new servers yet?
Trang 15How are you going to answer the oldest team member’s request for a refrigerator by his desk?
Trang 16Have you checked whether people from the other team will be available to work with your team when you need them?
Trang 17How is the new business analyst going to learn the system?
Trang 18Would this bar chart look better in red-green-yellow or orange-blue-pink?
Trang 19Can you find a place for the visiting consultants to sit near your team?
Trang 20Who will be conducting interviews for the new team members?
Trang 21Do you really need to add three new people to the team at the same time?
Trang 22Should you review the expense report before you pass it up the line, or is it probably fine?
Trang 23Who’s going to attend the conference in two months?
Trang 24When is Ramadan this year?
Trang 25Could you recruit people from your rivals if you set up an espresso stand outside their building?
Trang 26Have you seen the director’s budget plan for your project?
Trang 27How do you know whether the web site will integrate with the database if they’re being developed separately?
Trang 28Has the domain name been acquired yet?
Trang 29Are the vendor’s security safeguards as good as yours?
Trang 30Does your plan for “acquire new hardware” include time to install and troubleshoot it?
Trang 31Is the business analyst writing requirements clearly enough for the developers to understand them?
Trang 32How does the video conferencing equipment work?
Trang 33Do you personally understand the requirements?
Trang 34Can you get the guy to move from the other team to your team in time for it to help your project?
Trang 35Has the technical team tested ALL the integration points?
Trang 36How are you going to collect feedback from your users?
Trang 37Why are there eighteen people scheduled to be on this conference call?
Trang 38Are you wearing the right clothes if the client wants to go out on the town after work?
Trang 39Does anyone on your team attend the meetings of the local Users Group?
Trang 40Does anyone know how to prepare a $%^*&^ change request anymore?
Trang 41Does the team like Chinese food?
Trang 42What objectives is your boss getting compensated for this year?
Trang 43Does anyone on the team know the candidate from a previous job?
Trang 44Do you know what you would do if you were the client?
Trang 45What’s one more project to manage?
Trang 46What percent complete of done-or-not is it?
Trang 47Are there cultural or religious conflicts between team members that you aren’t aware of?
Trang 48Why is continuous integration breaking more often lately?
Trang 49Have you asked the technical lead whether the new guy is working out?
Trang 50What if the system you’re integrating with doesn’t have a release until three days before your release?
Trang 51Who’s ordering lunch for the meeting?
Trang 52Is the project sponsor reading the status report you send every week?
Trang 53Does this shirt make you look fat?
Trang 54Is your most skilled team member going to quit when he gets back from India?
Trang 55Did the director make the phone call you asked him to?
Trang 56If someone leaves your team, what do you need to do to keep the headcount?
Trang 57Do the company’s two ERP systems give consistent spending numbers for your project?
Trang 58How will you find out if Sri is a male or female name before you have to interview him or her?
Trang 59Will HR do you a favor if you volunteer for the charity dunk tank?
Trang 60Did the team member upload the documents like you asked him to?
Trang 61Yes, it’s Chinese, but is it the right dialect of Chinese?
Trang 62How will you know if the production system goes down?
Trang 63Do you have fresh batteries for the microphone?
Trang 64Are you calling bullshit today?
Trang 65Did you reread the email before sending it?
Trang 66Did you actually ask if anyone would work over the weekend?
Trang 67Does it have to be an exclamation point, or will a period suffice?
Trang 68What if a team member is unwilling to pair program?
Trang 69How long has it been since each team member took vacation?
Trang 70What are the main selling points of your company to potential new team members?
Trang 71Is it practical to expect her to master both the business and technical aspects of the system in less than six months?
Trang 72Why have the recruiting companies stopped sending you candidates?
Trang 73Does the end of the quarter fall on a weekend?
Trang 74What if the purchase order finally arrives while your boss is traveling to Hong Kong?
Trang 75If that team member leaves, who else will follow him?
Trang 76How can you celebrate the team’s success for less than $100?
Trang 77When is the baby due?
Trang 78Should you assume from the client’s Muslim name that he will not want to go to the bar across the street for drinks after the meeting?
Trang 79Are there enough chairs for the meeting?
Trang 80Do you know where the nearest photocopier is if this one is broken?
Trang 81How will you know whether to believe the tech lead when he says it can’t be done?
Trang 82How large a team can your technical lead manage and still have first-hand working knowledge
of the system?
Trang 83Do any team member’s personal interests highlight skills you have not put to use on your project?
Trang 84Are you sure you didn’t accomplish anything today?
Trang 85What will you say when a team member tells you he was under too much time pressure to write tests?
Trang 86Are you testing developer candidates for the technical skills they will actually need for your project?
Trang 87Has this suit gone to the dry cleaner since your last business trip?
Trang 88Do you often cancel meetings because you get too busy?
Trang 89Do you like to write scathing emails?
Trang 90Is your primary competitor having success with offshoring their services?
Trang 91If you put the emotion back into the decision, do you still make the same decision?
Trang 92Have you tried asking the team how to improve it?
Trang 93What do you want the departing team member to do during his two-week notice period?
Trang 94Is anyone checking that the new feature is working as expected in production?
Trang 95Why have there been no system error emails in the last week?
Trang 96If your project were ended a month early, would it have accomplished anything?
Trang 97Do you know the names of the recruiter’s children?
Trang 98Why is the team saying they need to build a code generator?
Trang 99How will you prevent the time you need to plan the next release from getting eaten up by the time you need to complete the current release?
Trang 100Is the structure of your argument easy to follow from the sequence of slides in your presentation?
Trang 101Do you know who your replacement will be?
Trang 102Of all the constraints on your project, which one should be alleviated first?
Trang 103Are you looking for new people in the places where talented people gather?
Trang 104That’s ninety-eight questions, as promised But because you like to exceed expectations, here is one more.
How far is your desk from the development team?
Trang 105And because the client asked for last minute changes and you had to adjust quickly, here’s one last question.
Does the conference room have fresh whiteboard pens?
Trang 106Enough for now?
The End
Trang 107About the Author
Charlie Close has been an IT professional since 1992 He has makes a daily practice of helping others and solving problems large and small He currently lives with his wife Kathy in southeast Michigan, USA
http://www.linkedin.com/in/charlieclose
Trang 108Books by Charlie Close
Charlie and Kathy Stories
Burning Embers and Other Stories of Marriage, Work, and Family
My Darling Husband, Charlie and Kathy stories of gifts and surprises
Love and Hug Therapy, Charlie and Kathy stories of living with a fool
Blissful Morning, Charlie and Kathy Stories of living with a writer
Lightning Drive, Charlie and Kathy stories of family, love, and fear
Guilty Women, Charlie and Kathy stories of what Kathy wants
Burning Embers and Other Stories of Marriage, Work, and Family (Print edition, ISBN 1598588187)
978-Stories of Growing Up
Jeffrey’s Last Trick or Treat, Autumn stories of growing up
Roaring Crowd, Winter stories of growing up
Stubborn, Winter into spring stories of growing up
Very Short Stories
Kites and Weddings, Very Short Stories
Rough & Beautiful, Very Short Romance Stories
The Art of the Very Short Story, A Guide for Readers and Writers
The Book of Shotguns
Trang 109The Book of Shotguns, 129 Names for Your Rock Band
The Second Book of Shotguns, Evil More Names for Your Rock BandThe Third Book of Shotguns, Rock Band Names from Hell
Other Books
A+, Stories of the author as a boy
Ask the Page, Three stories for frustrated writers
On the Way Home in the Dark, Stories Set in Motion
Blue Sky? 98 Questions for the IT Project Manager
Trang 110Visit Charlie
http://charlieclose.com
Twitter: @CharlieClose