English For Restaurant Workers.docx

ENGLISH FOR RESTAURANT WORKERS TAKING RESERVATIONS BY TELEPHONE Step 1 answering the telephone Greeting the caller Good morning/ Good afternoon/ Good evening Identify the restaurant Thank you for call[.]

ENGLISH FOR RESTAURANT WORKERS

TAKING RESERVATIONS BY TELEPHONE

Step 1:

answering the telephone

Greeting the caller :

Good morning/ Good afternoon/ Good evening

Identify the restaurant:

Thank you for calling ….[name of the place]!

My name is …./ This is … / …… is speaking [name of the person]

How may I help you? / How may I assist* you? / How can I help you?

Step 2:

replying to te caller reservation

ASKING FOR DETAILS

- date: For when? / When do you want to come? / May I have the time?/ for

wich day, Madam? what time is the reservation for, Madam?

- name: May I have your name, Sir (Madam/ Miss)?/ Could I have the name,

please?/ Under what name, Madam?

- number of people: For how many people, Madam? / Do you have any

companies, Sir? / a table for how many people, Sir?/

- seat: Where would you like to be seated? / in smoking or non-smoking, sir?/

We have a table in … [name of the area*], Would you care for that?/

- contact number: Could I have a contact number, please? / Could you tell me the contact number, please?

- special request: Are there any special requests, Miss? / Do you have any

special requests?

Step 3:

putting the whole booking together

A table for … [number of people] At … [time], on … [date], in … [name of the area]

Step 4:

ending the call

We have all the information for your reservation/booking Thank you for calling

See you on …./We look forward to seeing you on the …

Have a nice day/ Have a good night, Sir!

*assist (v) = help (v) = aid (v)

*area – private place (room/ dinning room)

smoking section/ non-smoking section -> usually called smoking and non-smoking

outdoor seating area

*assist (v) = help (v) = aid (v)

*area – private place (room/ dinning room)

smoking section/ non-smoking section -> usually called smoking and non-smoking outdoor seating area

Keys Phrases Statements

verb noun/ adj make an order

place an order make a reservation have a reservation

Are you ready to order?

Are you ready to make an order? Can i have your order, madam?

Do you have a reservation, sir? Have you made a reservation,

madam?

Have you got a reservation, sir?

order

reserve

book

an order

a reservation

a booking

assist

help how may I help you today? how may I assit you? check I'll check the floor chart for you. I’ll check if we have a table.

a window table

Would you like to have a window

table?

We have a window table, would you

care for that?

a party = a group How many people for your party, sir?

fully booked/

booked out

Sorry, Madam The non-smoking was fully booked (booked out) that day / Im' afraid we're fully booked tonight.

= There are no table left in the

non-smoking area.

I hope you don’t mind waiting a few

minutes.

Could you please wait a few minutes?

available No more seats/tables are available, There is a table available.

Madam.

*assist (v) = help (v) = aid (v)

*area – private place (room/ dinning room)

smoking section/ non-smoking section -> usually called smoking and non-smoking

outdoor seating area