(TIỂU LUẬN) REPORT INTERNSHIP 2 GEMADEPT LOGISTICS

Matching the pick label to physical received goods picking team and all activity to ensure the accuracy of centralized stock during the storing.. 3.2 Receiving process of normal Finished

HOCHIMINH CITY INTERNATIONAL UNIVERSITY

SCHOOL OF INDUSTRIAL ENGINEERING & MANAGEMENT

REPORT INTERNSHIP 2

GEMADEPT LOGISTICS

Name: Nguyễn Phan Hoàng Minh ID: IELSIU18078

Advisor: Dr Nguyễn Văn Chung

Ho Chi Minh city, Vietnam

May/2022

It is an honor for me to be able to express my deepest gratitude towards our department’sadministration as well as Gemadept Logistics for the provision of an internship at GemadeptSong Than in the warehouse in charge of supplying Mega Market

My regards are gratefully sent out to Mr Pham Ngoc Tuan, acting supervisor of MegaMarket warehouse, along with the energetic and supporting staffs for their utmostconsideration, enthusiasm and encouragement during my memorable two-month internship.Thanks to them, not only have I been able to completed my internship smoothly but I havealso gained considerable amount of knowledge in the field of supply chain and warehousemanagement

Tables of contents

List of acronyms 4

List of definitions 5

1 Introduction 6

1.1Overview 6

1.2Mission & Vision 8

1.3 Company Structure 9

1.4History & Development 10

2 Purpose 10

3 Business description 11

3.1Mega Market Vietnam 11

3.2 Receiving process of normal finished good 12

3.3Receiving process of normal finished PAXD 21

3.4Centralized Stock Management 23

3.5 Picking 29

3.6 Dispatching 33

4 Tasks 37

4.1Roles & main jobs 37

4.2Obstacles & suggestion 44

5 Analysis 44

5.1 Analysis 44

5.2 Possible solution 45

6 Conclusion 46

List of acronyms

The quantity of product that are stored on

high)

of quantity into system by barcode scanned

Where we sort out and arrange the goods

store

goods to be picked and distributedStickers indicating the description of

barcode work unit, Quantity dispense the

With the scale of dozens of subsidiaries and joint venture companies, especially withsignificant contributions to the country's economy, Gemadept has been honored in the Top

500 largest enterprises in Vietnam for many consecutive years and the Top 1000 for manyconsecutive years enterprises that contribute the most to the national budget, Top 10 leadinglogistics enterprises in Vietnam, Top 50 effective enterprises, Top 50 best listed enterprises

in Vietnam voted by Forbes, etc

After more than 20 years of development, Gemadept has been providing customers with allthe best services including multi-modal transport, storage, handling, customs clearance,bonded warehouse for agricultural products, serving domestic FMCG, import/export goods

as well as project cargo

Warehousing and distribution services have been strongly invested by Gemadept Logistics.They are operating the largest warehouse system in Vietnam with a total area of more than

Phong Their warehouse system is equipped with modern and intelligent managementsoftware under international standards and located on an area of over 10,000m2 inconvenient locations such as Hai Phong and Binh Duong

Figure 1: Gemadept’s services

1.2 Mission & Vision

Figure 2: Pyramid illustration of Mission – Vision – Core values – Culture

1.3 Company structure

Figure 3: Organizational structure

Figure 4: Coporate governance

1.4 History & Development

cold DC in SEA Launched Nam Hai ICD in Hai Phong

digital information flows at MMVN Warehouse at Gemadept Song Than For instance, theoperational model, how orders are processed, the inbound and outbound flow of product andinformation, etc

accustom myself to the working condition and software that are currently applied in one of theleading logistics services in Vietnam

and problem-solving skills through the working experience during the internship

3 Business Description

3.1 Mega Market Vietnam Warehouse

As a partner of MMVN, Gemadept Logistics Song Than acts as an intermediary warehouse

in charge of controlling the process of receiving goods from supplier, warehouse transfer ofgoods and quarantine of goods according to the standard from MMVN as well as theoperation procedures of the company

The whole warehouse operation is dependent on various teams whose work greatlyintertwine with one another in order to keep it smooth, cost-effective and time-saving Theseteams include:

timing to the supplier

Sheet Update to MMVN if any change of MU, MU/case, Ti hi, barcode, etc and hand over todata team Matching the pick label to physical received goods

picking team and all activity to ensure the accuracy of centralized stock during the storing

order to outbound leader/checker, update the data to WMS

3.2 Receiving process of normal Finished Good

The following is a flow chart of the Receiving operation for normal FG

Figure 5: Flow chart of Receiving process for normal FG

The following is the step-by-step description of the Receiving process for normal FG

1) Supplier fill up the "Delivery notice" and send to booking team one day in advance The

"Delivery Notice" needs to include the following information:

• PO number

2) Booking Team will check the data of DN against the system and confirm the Delivery Timing

to the supplier If there is any difference between DN and Checking purchase order status,Booking Team will inform back to supplier and other department for correction

3) Booking staff complete the booking report and send to related department by 16:30 each day4) On delivery date, suppliers come to security gate and hand over the delivery document to Datastaff

5) Data staff check delivery document, supplier information against booking report and other requirement related to the specific delivery document:

enclose with delivery document and assign the priority for receipt base on the delivery status (ontime; early, late)

and reject receiving

6) When the receiving door is empty, the security will inform supplier to hand over the delivery document and ask the supplier to move the truck to assigned dock door

7) Supplier unloads and palletizes physical products as per Ti*Hi or follow the Inbound Checkerguideline:

Supplier's Loader can put more than 1 Article on 1 pallet Inbound Checker will randomly checkouter and inner package 1 article check 1 carton Inbound Checker will check information suchas: Article, Quantity, Barcode, Description, MM Unit, MU / Case, Ti*Hi, Expiry date onconsumer product

product are not matched with the data in Blind Receiving Sheet, Inbound Checker must recordthe details of real product details in BRS Checker will alert to related department (QA,Supplier's representative and Auditor MM) Related Department will check the data of productagain Final

solution is based on confirmation by Auditor MM to correct data (reject or receive goods) Refer to 89/2006/NĐ-CP

Import Goods: not less than 1/2 of shelf life For Domestic Goods: not less than 2/3 of shelf life).Inbound checker will record in Coming product Non-Conformity/Refusal Report After that itwill be sent to Auditor MM to confirm (receive or reject) For food good, inbound checker willrecord expired date on BRS

get it as actual and record in BRS

Inbound Checker reject the over quantity and return to supplier

Figure 6: Non-conformity report

8) Inbound checker also makes the remark in the carton that was checked by random asfollowing: put the receipt label on the product, this one including the information such asreceiving date, PO, Article, Quantity, checker name

9) After Inbound Checker completes receiving, he/she must record/make note of the quantity thatare received, input the time and sign off his name into the last page of Blind Receiving Sheet(Supervisor does not sign on BRS) Then the BRS will be transferred to the Data.

Figure 7: Product checking form

Figure 8: Product received form

10) Data Entry at receiving desk receives BRS from Inbound checker and update into system Iferror occurs, Data Entry will send to Auditor MMVN to correct After correcting, Data copy theASN Number to the fair share interface (OMS link) to proceed with the division of goods to thestore and print label

Data Entry prints out Goods Receiving Note and final verification Get the signature from

supplier and return one copy to supplier

Put label staff received the picking label from Data Entry He/she will Check PO number,article, quantity by case on pallet label and compare with information on picking label If it

is correct, picking label will be put beside pallet label If the details are not matched, theymust coordinate with Related Checker or Management Team to recheck with BlindReceiving Sheet and adapt to be corrected (Remark: In the case of full pallet and odd pallet,picking label will be put on odd pallet And label on the full pallet will be stamped)

11) Some remarks:

a For quarantine goods

goods and match with information on quarantine document from supplier such as quantity, stamp

of veterinary department, weight, etc

area

quarantine document After completing quarantine document, process of quarantine goods isconducted as below steps

minutes

checking, inbound checker will sign on Hamper Delivery Note Data use it to allocate goods tostore on WMS system

Figure 9: Information requirement for Hamper carton

Figure 10: Delivery note for Hamper

3.3 Receiving process of finished PAXD

This process is the responsibility of the following 2 teams:

document for checker outbound to sign off

and delivering accurately

Step-by-step procedure:

1) Inbound checker will receive PAXD goods base on PO from supplier and compare with physical goods

NON - CONFORMITY/REFUSAL REPORT”

_ 5 Delivery Notes from Supplier designed by MM’s “PAXD Delivery Note”.Checker and supplier will sign on 5 Delivery Notes (Write full name) afterdelivering One of Delivery Notes will be returned to Supplier

_ 2 copies of invoice (in case of Import goods) One of the copies is separatedand transferred to Dispatch document by checker If supplier deliversquarantine goods then PAXD staff will request supplier to provide quarantinecertification Then move physical goods to QA team after attaching label percase Label per carton with accurate information, including

and month, Checker’s Name

Figure 11: PAXD Delivery Note

2) Data staff will check document and enter data on the system She/he records originaldocument and photocopy 3 sets and transfers to related document: one of sets is for PAXD staff,the rest is for dispatch document Then they run wave for each PO

3) PAXD staff removes goods into PAXD area and attaches labels on each case of store lane.4) Data prints stock of PAXD and hand over to outbound checker for dispatching

Figure 12: PAXD information for dispatching

5) Document staff is responsible for sufficiently preparing delivery document to hand over to driver after dispatching goods base on document of checker outbound

6) Outbound Checker compares physical goods with the information on the system If it is not matched, it must be checked and timely corrected

7) After comparing stock PAXD, outbound checker scan QR code of MM’SO into the Pallet

ID, then scan this pallet ID into the truck ID by RF

8) The transfer goods from 72 (Bac Ninh), 71 (Binh Duong) proceed the same as the PAXD goods

3.4 Centralized Stock Management

This process is handled by the CS team and applied for CW MMVN operation in the South

of Vietnam The following is the procedures involved in managing CS:

A) Inbound

information:

• All the changes of MU, MU/case, Ti*Hi, barcode, etc must to be record on blind count sheet and inform to Metro for updating from GMS to WMS

adjustment mail from MMVN, the data will be updated on WMS

Figure 13: CS checking form

GRN

Figure 14: CS received form

B) Storing

rack, scan LPN (pallet ID) and scan update location number by RF to storage

stagging

according to group, item… at physical and system

the stock will be changed status to “Hold” on the system After received the confirmation fromMMVN on releasing those goods, CS team is to change the stock to “Available” status in system

can combine to be one pallet, record on Transfer Form and move at physical as well as system byRF

has to check and move to correct location on system as well as physical

_ During the VAS activities, any damaged goods with the original seal is stillintact will be recorded to NCR report with confirmation from MM Auditor.The goods will be moved to damage location both physical and system.

_ All the goods which are missing in the case the original seal is still intact,

QA and CS staff will inform and get confirmation from MMVN_ For the goods which the supplier takes to submit for quality certificate, CSstaff will record in the Supplier pick up form with signature of MMVN andthe supplier The goods will be moved to a location to take sample on thesystem

_ All goods which are damaged but MMVN can still sale (discount), will bewaiting for confirmation Goods will be moved to MMVN Resale locationboth physical and system

_ All those kinds of goods will be controlled not only on the system but also

on excel file to follow up to finish transaction for those goods_ The goods which damaged, loss, taken sample, etc not caused by CJGMDwill be adjust using code L9

_ All the goods which are damaged during the storing caused by CJGMD(mouse attack, damage in operation…) will be recorded in NCR form andmove to damaged location both physical and system

_ All the goods losing during the storing, detected when cycle count or pick, will be investigate and move to H0 location

C) Outbound

WMS from 9:00 and 16:00 daily and add to wave to allocate goods to store

picker

Figure 15: CS picking list

to update new location

Figure 16: WMS interface on portable device

4 Picking label will release and hand over to CS team

3.5 Picking

The procedure is established to cover from the process of product picking by store to ensurecorrect quantity and categories picked This activity is carried out by the Picking teamconsisting of:

arrange them on pallet and move the goods to store lane

label by machine RF

process as well as handle the issue or mistake from the staff picking

Figure 17: Flow chart of picking process

Procedure requirements

1) Type of picking label

a Header wave of picking label

Figure 18: Header wave of picking label b Header per item of picking label

Figure 19: Header per item of picking label

c A set of dispatch and pick label type of pick full pallet

Figure 20: A set of dispatch and pick label type of pick full pallet d A set of dispatch and pick label type of pick case

Figure 21: A set of dispatch and pick label type of pick case e A set of dispatch and pick label type of pick piece

Figure 22: A set of dispatch and pick label type of pick piece

2) Picker will check and compare with information on “Picking label”, receipt label and physicalgoods as bellow: DPT, #No PO, Article, goods’ description and the quantity of goods Head of

“picking label” was retained by related picker (Aim: To check work open on

the systems in the end day)

Picker will inform team leader Team leader will make record on "Report" and inform to relateddept via by email

Picker will inform team leader →

Team leaderwill make record on "Bien ban su viec" and move goods to cs team, after inform to related dept via

by email (To link non-conformity process)

• Picker will devise “picking label” and physical goods base on store number,department Picker will stack the goods on pallet and attach “picking label” onto the goods andenseal with number on left corner “picking label” (Must comply with the principle of arranginggoods on the pallet as follows: Goods must be in the pallet, heavy goods, great for the bottom.Perishable goods, light to the top, to arrange goods on pallet easy tally) Pallet picking has check