ASM Tieng Anh chuyen nganh 1

FPT EDUCATION FPT POLYTECHNIC COLLEGE ENGLISH FOR HOSPITALITY TOPIC 3 TAKING HOTEL RESERVATION Instructor Le Khac Vinh Hien, Mr Class EHO1005 2 Students Thái Ngọc Đức Student code PS35541 Bùi Quốc Thá.

FPT POLYTECHNIC COLLEGE

ENGLISH FOR HOSPITALITY

TOPIC 3: TAKING HOTEL RESERVATION

Instructor: Le Khac Vinh Hien, Mr

Class: EHO1005_2

Students

Thái Ngọc Đức Student code: PS35541 Bùi Quốc Thái Student code: PS35167

Ho Chi Minh City, October 2020

Lecturer 1:

Lecturer 2:

………

Good afternoon teacher My name is Thai, Bui Quoc Thai and my partner is Duc, Thai Ngoc Duc

Our topic is topic 3 Today, we are going to introduce New World Saigon Hotel, and then, we going to do the roleplay

1 Introduction

A beloved city landmark, New World Saigon Hotel has been the first choice for royalty and world leaders visiting the city since 1994 It provides guests with luxury room and excellent services There are 4 points we are going to talk: general information, the room types, the facilities and the services of the hotel

2 Discussion

2.1 General information

New World Saigon Hotel is located in 76 Le Lai street, district 1 Ho Chi Minh city, opposite the 23 September Pank and just step away from the famous Ben Thanh market

The hotel is near many famous tourist attractions in Ho Chi Minh city It only take 5 minutes by car to the Independence Palace It also near many famous tourist attractions likes: Nha Rong Harbor, VietNam History Museum, War

Remnants Museum,… and many other tourist attractions

2.2 Hotel rooms

The hotel has total 533 rooms There are 3 types of room in the hotel: Guest room, Residence Club Premier room and Suite room

2.2.1 Guest Room

 The Guest room is from 5th floor to 9th floor, 29 square meters wide The guest room has a king-sized bed or twin beds, writing desk, it also has minibar for you to storage beer and water Marble bathroom with bathtub or shower, high-quality toiletries, hairdryer, they also have free coffee and tea Rate of Guest room

is 2.700.000VND/ night

2.2.2 Residence Club Premier

 The Residence Club Premier is from 10th floor to 14th floor The room has a City Center view, king-sized bed or two twin beds and fully eqipped with amenities They also have marble bathroom with bathtub or shower and hairdryer Rate of Residence Club room is 3.500.000VND/ night

2.2.3 Suite

 The Suite is from 14th floor The Suite room have City Center and 23/9 Park view, king-sized bed, large writing desk, fully eqipped with amenities They also have Marble bathroom with bathtub and walk-in shower, hairdryer Free coffee, tea and the minibar to use Rate of Suite room is 7.000.000VND/ night

2.3 Facilities

2.3.1 Parkview Café

Parkview Café restaurant offers wonderful food and excellent service, bringing diners an authentic Italian cuisine experience It is an ideal space for happy meals with friends or business partners The cafe opens from Friday to Sunday, serves lunch from 11:30am – 02:00pm, serves dinner from 06:00pm – 10:00pm

2.3.2 Black Vinegar

Black Vinegar serves modern Cantonese cuisine with multiple settings for drinks and dining Guests may choose fresh seafood from the Crudo Bar, drink cocktails and sake, and have fun with friends in our comfortable and dining area or exclusive private rooms

The restaurant opens daily, serves lunch from 11:30am – 03:00pm, serves dinner from 05:30pm – 10:30pm

2.4 Services

2.4.1 Swimming Pool

They also have the largest outdoor pool Offering a relaxing environment for you to enjoy with your family and friends Enjoying snacks, and a wide selection of drinks served to you by the team at Splash Pool Bar

The pool opens daily from 06:00 am to 10:00pm Located at the 2nd floor

2.4.2 Fitness Center

The hotel’s fitness center is the perfect environment to inspire you to attain your health and fitness goals The fitness center opens 24 hours and is located on

2nd floor

2.4.3 Tennis Court

Our tennis court is available both day and night If you need a tennis partner of tennis gear our team can arrange companion players or professional coaches, as well

as all of the equipment you will need

The tennis court opens daily from 06:30am – 07:00pm, located on the 2nd

floor

3 Conclusion.

That is all about New World Saigon Hotel Thank you for listening And now we are going to do our roleplay

II Role play

1 Outline

1.1 Vocabulary

Air-conditioning: điều hòa

At the top of: nằm phía trên của

Bar: quán ba

Bedroom: phòng ngủ

Car park: bãi đậu xe

Cloakroom: phòng giữ mũ áo

Cuisine: ẩm thực

Disabled facilities: trợ cấp khuyết tật tiện nghi

Exchange bureau: quầy đổi tiền tệ

Floor: tầng

Information: thông tin

International: quốc tế

Internet access: truy cập mạng

Laundry: chỗ giặt quần áo

Money: tiền tệ

Reception: quầy lễ tân

Tower: tháp

Waiter: phục vụ

1.2 Structures.

Good morning

I’d like to book a room please

Do you have a twin room next Friday?

Yes, we have double room available

Do you have a contact number?

Is there a swimming pool?

CONVERSATION Topic: Taking Hotel Reservation

Outline:

Main flow of the roleplay.

Guest: Bùi Quốc Thái

Staff: Thái Ngọc Đức

- Greet guest

+ Good afternoon sir, welcome to New World Saigon Hotel, my name is Đức

- Identify the guest’s needs

+ Guest: A room with a double bed on Friday

- Checking reservation and said that kind of room is fully booked on Friday, suggest another days

+ Staff: Sorry sir but Friday is fully booked but we have room on Thursday and Saturday

- Agree with Thursday

+ Guest: Thursday is good, i can arrange that

- Desired room rate

+ 3.500.000VND/ night

- Method of payment

+ By cash

- The number of people in the group

+ Two peoples

- Any special request

+ Wanted to know more about the hotel services

- Ask for contact

+ Staff: We might have some cancelations Can we call you again closer to the date ?

+ Guest: Sure

+ Staff: Certainly, may I have your name and phone number ?

+ Guest: It’s Bui Quoc Thai and my number is 123456789 Thanks

- Good bye guest

+ Staff: It’s my pleasure

Thái: Guest

Đức: Staff

Staff: Good morning, welcome to New World hotel, Duc speaking, how can I help

you?

Guest: I would like to book a room for 1 person, please.

Staff: Certainly, may I have your name please

Guest: Its Thai, T-H-A-I

Staff: Alright sir, so which kind of room you want to stay in ?

Guest: I would like to book a guest room on Sunday, November 30th

Staff: One moment please, oh I’m so sorry we are fully booked on that day Can I

change to Saturday, November 29th ?

Guest: OK I can arrange that, what is the hotel’s address ?

Staff: The hotel is at 76 Le Lai street, district 1 Ho Chi Minh City

Guest: But how much for 1 night staying?

Staff: Its 120 dollars per night sir

Guest: That’s a reasonable price What are the facilities of the hotel ?

Staff: Yes sir, our hotel not only provides room rental services but also includes

restaurant, café and spa Our restaurant specializes in Cantonese cuisine and the café

is where you can enjoy Italian coffee Our spa and massage service include beauty treatments and massage so you can relax whenever you feel tired

Guest: Wow that’s amazing I will check it out.

Staff: Could you give me your contact number ?

Guest: It’s

Staff: Thank you,sir We look forward to seeing you in New World Hotel.