Public-Performance-Overview-Q3-2017-18-Final

Corporate Performance Summary: Quarter 3, 2017/18Performance against Corporate Priorities Performance Information Key to performance tables that follow: Page 1 of 30 Performance Measures

Corporate Performance Summary: Quarter 3, 2017/18

Performance against Corporate Priorities

Performance Information

Key to performance tables that follow:

Page 1 of 30

Performance Measures

Schools & Education

Skills & Training

Economy & Growth

Highways & Infrastructure

Performance Measures

Children’s Social CareAdult’s Social CarePublic HealthPublic Safety

Performance Measures

Council Tax & SpendingWaste ManagementWorkforce

Customer Services

Better than previous period

Worse than previous

Below expectations

Latest Data

Target being achieved close to target Performance Not on target

Targets England (avg) Suffolk better

than average Similar to average Suffolk below average

Schools and Education

Trends over time Latest

9% [Dec 2017] Ofsted school inspections:

Key Stage 2

Reading, writing and maths

% achieving expected standard

New measure New measure 49%[2016]

57%

[2017]

Better than national 61%

[2017] Reading

% achieving expected standard

New measure

New measure

[2017] Writing (teacher assessment)

% achieving expected standard New measure New measure 71%[2016]

74%

[2017]

Better than national 76%

[2017] Grammar, Punctuation, Spelling

% achieving expected standard New measure New measure 68%[2016]

72%

[2017]

Better than national 77%

[2017] Maths.

% achieving expected standard

New measure New measure 64%[2016]

70%

[2017]

Better than national 75%

[2017]

Key Stage 4

% pupils achieving the English

Baccalaureate New measure New measure New measure [2017]18.1%

Better than national 21.9%

[2017]

% pupils achieving the required

standard in Maths and English New measure New measure [2017]60.1%*

63.1%

[2017]

Better than national 63.5%

[2017]

Average Attainment 8 score per

48.6

[2016]

44.7 [2017]

Better than national 44.6

[2017] Average Pupil Progress 8 Score New

measure

New measure

+0.02

[2016]

-0.01 [2017]

Better than national -0.03

[2017]

A Level

Average Points Score per entry

Academic Students New measure New measure 30.44[2016]

30.22 [2017]

Better than national 32.72

[2017] Average Points Score per entry

Applied General Students

New measure

New measure 34.70[2016]

35.75 [2017]

Better than national 35.72

[2017] Average Points Score per entry

Tech Level Students New measure New measure 31.21[2016]

34.51 [2017]

Better than national 32.26

[2017]

*Attainment 8 is a measure of pupils’ average grades across a selected set of 8 subjects

**Progress 8 is a ‘value added’ measure aimed at assessing the progress of pupils across the

8 subjects

 The latest Ofsted school inspection figures published by the Departmentfor Education (December 2017) show the number of Good or Outstandingschools in Suffolk has dropped from 88% in Quarter 2 to 87% (243 schoolsare now rated Good or Outstanding out of the 279 schools that have beeninspected) Furthermore, Suffolk remains below the England average Thechange is because four schools recently inspected were rated RequiringImprovement The total number of Suffolk schools currently judgedInadequate is at 1% (3 schools) a level that remains better than thenational average, currently 2%.

 The latest results relate to the period ending December 2017 andtherefore confirm that the two Raising the Bar targets (to have 25% ofSuffolk schools rated Outstanding, and 100% Good or Outstanding by theend of 2017) were not achieved New targets for 2018 are currently beingagreed and these will be communicated shortly

 Revised Key Stage Two results for 2017 were recently published by theDepartment for Education and these confirm only one change from theprovisional figures previously reported at Quarter 2 The percentage ofpupils achieving the expected standard for Reading changed from 69% to70% Nationally, performance against this key measure also increasedfrom 71% to 72%

 How Suffolk compares in the national rankings:

 Revised GCSE results for 2017 also recently published by the Departmentfor Education confirm provisional results for three of the key performancemeasures previously reported to Leadership Team have changed Firstly,the percentage of pupils achieving the English Baccalaureate increasedfrom 18.0% to 18.1%, an increase of 0.1% Nationally, the figures alsoincreased from 21.7% to 21.9%, an increase of 0.2% GCSE progressremains above average, with a Progress 8 score of -0.01, compared withthe national average score of -0.03 Suffolk remains in the top half of LocalAuthorities for GCSE progress

 In addition, the percentage of pupils achieving the required standard inEnglish and Maths increased from 62.4% (provisional) to 63.1%, anincrease of +0.7% Nationally the figure also increased from 63.5%(provisional) to 64.2%, an increase of +0.7% The average Attainment 8score per pupil, increased from 44.4% (provisional) to 44.7%, a +0.3%

Page 3 of 30

increase, compared to nationally where scores also increased from 44.2%(provisional) to 44.6%, an increase of +0.4%.

 The figures confirm that 3% more students in Suffolk are achieving theexpected standards in English and Maths at GCSE compared with lastyear Suffolk has also risen by 26 places in national league tables for thismeasure This year, the way that English and Maths GCSEs are gradedchanged, with results now graded from 9 to 1 The expected standard forpupils to achieve is now a grade 4+ (previously a C grade+) Thesechanges will be phased in to cover all subjects by 2020

 How Suffolk compares in the national rankings:

authorities

% pupils achieving the English Baccalaureate 123 out of 152 

% pupils achieving the required standard in Maths

Average Attainment 8 score per pupil 107 out of 152

 Revised A Level results for 2017 confirm provisional results for the keyperformance measures previously reported have changed Firstly, APS(Average Point Score) per entry academic students from 30.01(provisional) to 30.22, nationally the figure has changed from 32.43(provisional) to 32.72 APS per entry applied general students haschanged from 35.95 (provisional) to 35.75, nationally the figure haschanged from 35.64 to 35.72 APS per entry tech level students has alsochanged from 34.66 (provisional) to 34.51, nationally the figures haschanged from 32.24 to 32.26

 The Revised A Level figures confirm that Suffolk pupils have once againperformed well with the General Applied entry and Tech Level entriesremaining above the national average figures

 Suffolk’s academic average points per entry this year is 30.22 ForGeneral Applied, (previously referred to as vocational) the average pointsper entry has increased to 35.75 from last year’s figure of 34.70 This hasremained above the national figure of 35.69 At Tech Level, Suffolk’saverage points has increased by more than 3% to 34.51 and remainsabove national figure of 32.26

 How Suffolk compares in the national rankings:

authorities

APS per entry Applied General Students 73 out of 152

Skills and Training

Trends over time Latest

data

Targets England

(average)

% young people aged 16 in

education and training 92.4%[Dec 2014]

% young people aged 17 in

education and training 83.6%[Dec 2014]

% 16 to17 year olds who are

programme starts 6,570[Aug 2015]

Annual increase Notapplicable

 The latest figures show the numbers of 16-year olds engaged in education

and training is 94.7%, so not quite achieving the 2017 target For 17-year

olds, performance is similar to last year and the 87% target has also not

been achieved The latest NEET (not in education, employment or

training) figure shows a marked improvement on last quarter, but

unfortunately Suffolk is still not performing as well as the national average

 There are many factors, nationally and locally, that have a direct impact on

young people participation figures This include the September Guarantee

which entitles all 16 and 17 year olds to an offer of education or training In

Suffolk, young people have been encouraged to find sustained

employment, such as apprenticeships, and improved careers advice and

the removal of Employer National Insurance Contributions to young

people Nationally, the government is funding various schemes aimed at

improving education outcomes for disadvantaged young people, and those

with learning difficulties or disabilities Support for unemployed people to

find work is provided through JobCentre Plus

 In January, the Government published updated statutory guidance on its

Careers Strategy and approach The new guidance reiterates the

requirement that schools must provide independent careers guidance for

all students as well as a new requirement for all schools to ensure training

providers can communicate with students and promote opportunities and

access the full range of pathways including apprenticeships and technical

qualifications Schools must now publish a statement that sets out their

arrangements for provider access The guidance also recommends all

schools use the Gatsby benchmarks for planning and auditing provision,

have a framework for overseeing student provision, offer at least one

employer encounter per year for students, and publishing details of their

careers programme on their website

 In future, all secondary schools and post-16 institutions in Opportunity

Areas (OAs) will be allocated an Enterprise Adviser and a budget to spend

on pupil careers and employment support services The budget will be

formulated on pupil numbers and schools can access support on a range

of options and activities

 The ‘icanbea’ web-based service has now been operating for over a year

and the latest figures show interest in the service has increased from

14,502 web page views, 156 employer profiles, and 401 registered users

after the first 3 months of operation to 114,030 page views, 229

employers, and 2,804 registered users now It is also worth noting that

average session times are around 7 and a half minutes which is very high

when compared to similar sites that provide this type of service Looking

forward, the service will continue to evolve its web presence/functionality

and is developing a mobile phone app which will further improve

accessibility and options for broadening services

 In November, significant changes to funding arrangements for adult

learning provision were made nationally by the Education and Skills

Funding Agency (ESFA) In response, the Cabinet considered options for

future delivery of Adult Learning Services at its meeting in November, with

a recommendation to look at the viability of bringing core functions back to

the Council In respect to adult learning provision, the Council is currently

rated Good by Ofsted and since 2012 has contracted all provision through

Realise Futures Realise Futures use a variety of subcontractors to deliver

services, including the voluntary sector However, the new funding

requirements no longer allow subcontracting at a ‘second tier level’ This

new requirement will impact on the current delivery model In response,

the Council is developing a new strategy that will set out how these

services will be run in future

Economy and Growth

Trends over time Latest

data

Targets England

(average)

Average gross median annual

pay (earnings by residents)

target set

£28,883 [2017] +2.1%

Average gross median annual

pay (earnings by place of work)

target set

£28,866 [2017] + 2.1% Average Suffolk House Price £221,894

[Q3 2017/18]

Housing Affordability Ratio (avg

house price divided by median

No target set

7.3 [Q3 2017/18]

House building: change in

number and % of dwellings

started

1,550 +6.9%

[2014/15]

1,670 +7.7%

[2015/16]

2,080 +24.6%

[2016/17]

Next update Q4 2017/18

No target set

+14.9%

[2016/17]

Page 7 of 30

Trends over time Latest

data

Targets England

(average)

House building: change in

number and % of dwellings

completed

1,610 +3.9%

[2014/15]

2,010 +24.8%

[2015/16]

1,610 -19.9%

[2016/17]

Next update Q4 2017/18

No target set

+5.8%

[2016/17]

Affordable housing: change in

number and % of dwellings

started

No data

[2014/15]

341 +2.4%

[2015/16]

570 +78%

[2016/17]

Next update Q4 2017/18

No target set

+46%

[2016/17]

Affordable housing: change in

number and % of dwellings

completed

No data

[2014/15]

222 -145.9%

[2015/16]

531 +139%

[2016/17]

Next update Q4 2017/18

No target set

4.5% [Sept 2016]

(M) 4.6% (F) 4.4%

% of young people unemployed

7.2% [Sept 2016]

% working age people in

74.5% [Sept 2016]

% people claiming key

1.9% [Nov 2016]

% young people claiming key

out-of-work benefits (age 18–24)

2.7% [Nov 2016] Additional premises able to

connect to better broadband 124,818[Q4 16/17]

153,856

[end 2020]

Not applicable Number of additional network

services (from contract 1)

Broadband: % addresses with

high speed broadband

No target set

[2017]

Annual growth in micro active

Suffolk businesses (<10 fte) +5.2%[2015]

+4.8%

[2017]

Annual growth in small active

Suffolk businesses (10-50 fte) +4.1%[2015]

+1.7%

[2017]

Annual growth in medium active

Suffolk businesses (50-249 fte)

+1.5%

[2017]

 In late 2017, the Government published its latest figures on earnings

across England These figures show average median salaries (full-time

workers) in Suffolk have increased by 1% for Suffolk residents and 1.2%

for Suffolk as a place of work These figures do not compare favourably

with the national picture, which has seen average salaries rise by 2.1%

 Looking at the data in more detail, it is salaries for full-time male workersthat have not kept pace with the national average over the past 12 months,and this is what is impacting on the overall figures Conversely, salaries forfemale workers have seen a proportionately greater increase than thenational and regional averages However, whilst the trend for full-timeworker salaries is disappointing, salary growth in Suffolk for all workers(full-time and part-time) is better than the national average (+2.3%compared to +1.7% nationally) This trend is backed up by the latestemployment figures which show reduced unemployment rates for femaleworkers, which is almost certainly impacting on pay levels for female part-time workers (a higher proportion of part-time workers are female thanmale)

 The latest figures also suggest housing affordability improved slightly inSuffolk over the last quarter However, the affordability ratio also fellnationally, from 7.4 to 7.3, so Suffolk has not gained any ground over thisperiod

 The latest national employment figures show a lot of positive trends forSuffolk The percentage of people unemployed in the county is now at3.5%, a drop from 4.2% in June, and 1% better than the national average

A more significant drop is the number of young people unemployed inSuffolk (aged 18 to 24); again, Suffolk has a better performance than thenational average The biggest reductions were seen in Ipswich andWaveney, with reductions of 5.0% to 4.5%, and 6.1% to 5% respectively(about 900 working age people) over a 4-month period Interestingly, therehas been very little change in the numbers of working age people claimingout of work benefits, a trend that is particularly interesting when viewed incontrast with the reduction in unemployment numbers

 The proportion of working age people in work is also positive with 78% ofworking age people currently economically active The key factorcontributing to this positive trend has been a greater number of workingage people going back to work after looking after family members andlong-term sick, changes also reflected nationally, and almost certainly aconsequence of changes in government policy

 The Council recently submitted a bid to the Department for Culture, Media,and Sport’s Local Full Fibre Network Programme, to fund the installation offull fibre infrastructure to Suffolk’s public sector estate This will provideopportunities for neighbouring businesses who in theory could benefit frombeing able to connect to the network The project is aligned to theprocurement of a public sector Wide Area Network (WAN), in partnershipwith District and Borough Councils, East and West CCGs, and Ipswich andWest Suffolk Hospitals

 The Suffolk Better Broadband Programme recently received nationalrecognition from the Department for Digital, Culture, Media & Sport, for the

“excellent work it has done” in extending coverage of fibre-based

Page 9 of 30

broadband from around 50% of Suffolk premises to 85% of Suffolk

premises

Highways, Transport and Infrastructure

Trends over time Latest

data

Targets England

(average)

Number of enquiries to the

Suffolk Highways webpage for

published programmes of work

Increasing per quarter Notapplicable Number of hits to Suffolk

Highways Online Reporting Tool

Increasing per quarter Notapplicable

Number of customer enquiries

No target Not

applicable Number of complaints relating to

< or = 50 Not

applicable Number of compliments relating

in Q1 2018/19

56% [2017]

% residents happy with condition

36% [2017]

Number of Connecting

Communities passenger numbers

New service New service 36,268[Q3 16/17] 40,126*

[Q3 17/18]

*forecast

Annual increase Notapplicable Number of children using Home

to School transport services

No data available 13,518[2015/16] 13,354

[2016/17]

Next update Q4 Notarget set NotapplicableNumber of passenger journeys

on local bus services

-5.1%

Annual increase

- 1.5%

2015/16 to 2016/17 Number of bus passenger

journeys per head of population 23.7[2013/14]

disabled concessionary journeys

22% [2016/17] Number of young people with an

Endeavour Youth Card 6,843 [Q4 16/17]

with active youth card

 This quarter, the number of enquiries made to Suffolk Highways is slightlydown on last quarter, and this is mainly because of a reduction in enquiriesmade via the weed treatment and grass cutting web pages Fewerenquiries made to the Suffolk Highways can be linked to more peopleusing the online tool to report issues rather than contacting the contactcentre.

 This quarter saw increased use of the highways online fault reporting tool,usage up by around 25% There has also been a significant increase intemporary repairs being carried out The main reason for this increase wasthe redeployment of operational workforce gangs to winter maintenanceduring December, increasing the work for residual gangs for whom a

‘make safe’ operation was the most viable option

 The Council plans to invest an additional £21 million in resurfacing andrepairing the county road network over the next three years The extrafunding is subject to Full Council approval If approved, the extra fundingwill be used to surface dress or resurface a significant proportion of theroad network The Council has set an ambitious target to improve up to1,000 miles of road by 2020/21 (about 25% of the total length of Councilresponsible road network) It is expected that this investment will make anoticeable difference to the quality of the county’s road network, improvingthe road user experience The additional funding would boost the roadmaintenance budget in 2018/19 by 21% Any additional funding will beprioritised and allocated to roads and infrastructure in alignment with theCouncil’s asset management approach, and work programmes will beplanned to maximise the warmer summer weather when conditions arebest for surface dressing

 This quarter saw an increase in customer complaints relating to SuffolkHighways The table below shows the number of complaints acrossdifferent themes This shows that nearly a quarter of highways relatedcomplaints were to do with issues about the condition of roads, e.g.potholes A further 18% (nearly 1 in 5) were to do with issues concerningdropped kerbs and the planning conditions in relation to these

lines etc), mud on road

above categories Dropped Kerbs 18.3% Appeals of refused applications

Street works/ Network

Assurance

Grass & Environment 6.3% Cutting grass/trees etc.

Street/ Sign Lighting 6.3% Streetlights not fixed

Drainage & Flooding 4.8% Mainly lack of action to resolve flooding issues

Gritting 3.2% Roads not gritted, Grit left in wrong location,

Page 11 of 30

Complaint theme % Comments

driver behaviour

 The NHT (National Highways & Transport) Public Satisfaction Survey is anannual survey that Suffolk takes part in (as do most councils) tobenchmark performance data with other areas and share good practice.The latest data shows that Suffolk has marginally increased levels ofpublic satisfaction with the condition of roads at 39%

 The Community Transport and Connecting Communities passengernumbers for Quarter 3 include forecasting elements, and these suggestoverall numbers for the year will likely to be in the range of 8 to 10% abovelast year

 The latest Bus Passenger Number statistics were recently published bythe Department for Transport The data for Suffolk shows a 5% decline inpassenger numbers between 2016/17 and the previous year Nationally,numbers have fallen by around 1.5% Each boarding of a bus is counted

as one journey The number of passenger journeys are an importantmeasure of bus demand Generally, over the last 10 years bus passengershave fallen by a greater margin in non-urban areas, and it is morecommon to see less numbers in rural areas This fall is likely to have beendriven by a reduction in the number of local authority supported services inoperation Fewer of these supported services will have contributed to thedecline in bus patronage on local services There has been a growth inonline shopping in recent years, and this may have led to a fall in peopleusing the bus for shopping trips Data from the National Travel Serviceshows that there were 13 shopping trips per person per year on local bus

in England in 2016, down from 19 per person per year in 2010

 However, it is encouraging to see the latest figures show an increase inthe proportion of bus journeys made by older people and disabled, andthis is mainly due to concessionary journeys, but increasing accessibilityremains a priority for the Council, particularly for vulnerable groups

Children’s Social Care

Trends over time Latest

data

Targets England

(average)

Forecast spend on purchased

care for children

£11.1m [Budget]

Not available Number of Children in Need

(CIN) per 10,000 children

Plans (CPP) per 10,000 children

target set NotavailableNumber of social workers with

25+ allocated cases (Qtrly avg)

31 [Q4,16/17] 34[Q1,17/18] 36[Q2,17/18] 30[Q3,17/18] Notarget set Notavailable

 Whilst the costs of purchased care placements for Children in Care

continues to increase, the number of actual care placements continues to

fall (from around 226 at the end of last Quarter to 212 now) The issue has

been exacerbated because of some new high cost placements, their costs

determined by the demanding complexity of the support required

However, not all high cost placements are long-term so associated spend

can vary over time, but this year so far, the costs of the ten most

expensive individual placements has risen by 25%

 This quarter has seen more children becoming Children in Care, the

majority of which were children indigenous to Suffolk, not asylum-seeking

children an issue previously reported The rise has been exacerbated by

fewer numbers than usual ceasing to be Children in Care

 The recent numbers have been affected by families with larger sibling

groups The numbers of Unaccompanied Asylum-Seeking Children

(UASC) have come down during 2017/18 but remain comparatively higher

(around 20 UASC) than at this point last year However, it is often the case

that UASC are older children who turn 18 soon after they become looked

after, so the total CiC are continually changing in the short term, although

some children qualify for leaving care support which can also impact on

overall costs

 The numbers of Children in Need (CIN) increased over the last quarter, but

there the trend has been downward since December so a drop in numbers

is expected next quarter The chart below shows the numbers of CIN trend

over the last two years For comparison, and to put the current figures into

context, the actual number of CIN trend is decreasing, 160 per 10,000

children (December 2015) to 134 per 10,000 children now

Page 13 of 30

 From April, new guidance published by the Department of Education willput additional requirements on the Council to extend its support services tocare leavers This will have a significant impact on the Council and issomething that is currently being evaluating to determine exactly what theimpact might be

 The Virtual School for Children in Care will also have its responsibilitiesbroadened under the new legislation This will include support to allchildren subject to Special Guardianship Orders, and those adopted whohave been in care prior to an order being made To meet these newrequirements, the Council with need to identify additional funding

 The retention and training of social workers is a key factor to maintainingstability and reducing higher social worker caseload volumes One of theinitiatives that is aiming to help the Council achieve this is the Suffolk andNorfolk Social Work Teaching Partnership (TP) This utilises the expertiseand resources of both the University of East Anglia, and University ofSuffolk These teaching partnerships are recognised by Government as acontributing factor in reforming social work education and practice, that inturn help to improve the recruitment and retention of social workers Inaddition, the Signs of Safety project and wellbeing practice framework, areproviding a solution focused and whole family approach to support socialworkers

 It is very difficult at this stage to quantify exactly what impact theseinitiatives are having on social worker caseload volumes There isanecdotal evidence that suggests lower caseload volumes are currentlymore influenced by better management of demand through the MASH(Multi-Agency Safeguarding Hub) and the use of locum social workers tofill vacancy gaps (although use of locum social workers is now reducing).However, there is also anecdotal evidence to suggest the TP iscontributing to improved professional development and work practices thatmay have a longer-term impact on caseload volumes

Troubled Families

 The Council is now at 991 Payment by Results claims in total, generating

£543,200 in 2016/17, and £241,600 so far in 2017/18 This is against a year target of 4,110 PBR claims by April 2020, requiring the monitoring ofnearly 9,000 families The number of families currently progressing to PBR

5-is not as high as hoped, and it 5-is likely the Council will only be at 30% oftarget by April 2018 This trend mirrors that seen at Phase 1 and reflectswhat is happening regionally

 Obtaining data that demonstrates the progress made over the six criteria(table above) is proving a very difficult because inter-agency systems arenot interfaced in a way that is conducive to straight forward data sharing

In addition, Council systems such as Profile and Care First were notoriginally set up to capture the required information, so to date, analysiscan only be achieved using manual processes

 The Suffolk Family Focus (SFF) team have supported the organisation indeveloping a whole-family plan, in line with the Signs of Safety approach.The team continue to provide training to social care practitioners andmanagers, early help staff, and children’s centre teams The SFFpsychologists (based in teams across the county) continue to support keyworkers, managers and families, e.g supporting key workers on how todeal with low level mental health issues, support that compliments mentalhealth services provided by the NHS

 Recent improvements to the triage process is helping teams developbetter assessments and gain a clearer understanding of how issuesshould be dealt with

 The work with Volunteering and Community Services (VCS) is a key part

of the SFF approach, e.g supporting other organisations on variousprojects, for example: Ormiston Families, Engage (school attendance),Breaking Barriers (families where a parent or carer is in prison), Havebury

Page 15 of 30

Continuous Employment is separate from Significant & Sustained Progress