Session 1 - Susan Wyche, User - Human-centered Technology Design

Stanford d.school Design Process... Start with people — human centered Multidisciplinary — many perspectives Iterative — learn through trial and error Key Elements... Stanford d.scho

Human-Centered

Design

Stanford d.school Design Process

Start with people — human centered Multidisciplinary — many perspectives Iterative — learn through trial and error

Key Elements

Stanford d.school Design Process

Start with people — human centered Multidisciplinary — many perspectives Iterative — learn through trial and error

Overview

Introductions Human-Centered Design Process Mobile Phone Use in Rural Kenya Improve Design

Motivate other Innovative Interventions Summary

M-Development

Stanford d.school Design Process

To develop empathy:

Observe Engage Immerse

Ideo.org Process

Observe

Engage

Immerse

Lack of Mobile Phone Credit (Airtime)

Phone Charging Issues and “Spoiled Batteries”

Learning to Use the Mobile Phone

More

=

1.4 billion people lack access to electricity

(World Energy Outlook, 2009)

Phone Charging

Battery Problems

• Stolen/replaced at charging kiosk

• Secondhand phones

• Poor quality chargers

“Red and Green Button Use”

Phones are good and they help a lot, but the common challenges

people normally have are because

of level of education

Sometimes you have a program

and you don’t even understand , you don’t know how to use it It has been computerized and most of

us have never used a computer

Stanford d.school Design Process

Summary

Human-Centered Design Process Developing Empathy

Mobile Phone Use in Rural Kenya

Improve design and to motivate other innovative and creative technological interventions

Acknowledgements/ Funding

Grants from the NSF/CRA’s CI Fellows Program

supported this research Thank you to Professor Laura

Murphy at Tulane University

Susan Wyche spwyche@msu.edu

Thank you!