Report lephanminhanh 2 (f)

VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION PROFESSIONAL INTERNSHIP REPORT YEAR 2019 2020 Process of organizing and implementing of import LCL s.

VIETNAM GENERAL CONFEDERATION OF LABOUR

TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION

PROFESSIONAL INTERNSHIP REPORT YEAR 2019-2020

Process of organizing and implementing of import LCL shipments at Velox Global

Logistics Viet Nam

Instructing Lecturer: To Diep, MBA

Student’s name: LE PHAN MINH ANH

Student’s ID: 718H0241 Major: International Business Academic Year Code: 2019-2020

ACKNOWLEDGEMENTS

During my time studying at Ton Duc Thang University, under the enthusiastic teaching ofteachers, I have accumulated a lot of valuable knowledge about my major in Import and Export to apply into real work I would like to thank my instructor, Mr To Diep, for taking the time to help and guide me deeply so I can successfully complete this internshipreport

I would like to thank the teachers of the business administration department in general and Dr Pham Thi Ngan in particular for providing students with a learning environment with the best conditions, I am supported with valuable lessons and knowledge from experienced masters, doctors and especially highly specialized, devoted of all teachers in the department I am extremely grateful to be a student at Ton Duc Thang School

In addition, I would like to sincerely thank the leadership of Velox Global Logistics Viet Nam Company Limited., Ms Tran Thu Ha for welcoming me to practice at the company and always create favorable conditions for me to practice as well as complete this

internship report I would like to thank all of the employees in Velox Global Logistics Viet Nam Company Limited in general and especially in the accounting and import-export departments in particular in the past time who have always been interested in helping, guiding and trusting me to have the opportunity to interact with the actual job at the company

Due to the limited internship time and the limited amount of specialized knowledge, making certain mistakes is hard to avoid, so I look forward to receiving the comments from teachers and students so that I can improve the following reports in the future

EVALUATION OF INSTRUCTING LECTURER

Student’s name: Lê Phan Minh Anh

Student’s ID: 718H0241

Class: 18H70601

Academic Year Code: 2018 – 2022

1 The attitude of learning: Good

(observance of regulations, performance of work):

2 The form of presentation of the Professional Internship Report: Good

(length, layout, aesthetics, rational)

3 The content of the Professional Internship Report: Fair

(style, description, analysis, evaluation, annex, table)

(Rating: Good; Fair; Average; Poor)

Ho Chi Minh City, August 09 th , 2020

Instructing Lecturer

Reasons for the selected topic:

Logistics services in Vietnam began to develop in the 1990s based on freight

forwarding and logistics services Currently, the country has about 3,000 enterprises providing logistics services (compared to 700 before 2005) such as freight forwarding services, warehousing, loading, and unloading, transport agents, forwarding agents, and services logistics mainly concentrated in the city area Ho Chi Minh City and Hanoi.Logistics services in Vietnam are about 20-22 billion USD per year, accounting for 20.9% of the country's GDP The average growth rate of the logistics service industry in recent years has been from 16 - 20% per year According to World Bank rankings,

Vietnam currently ranks 64/160 countries in terms of logistics development and 4th in ASEAN after Singapore, Malaysia, and Thailand With an annual growth rate of 16% to 20%, this is one of the fastest growing and most stable service industries in Vietnam in recent years

I see there are opportunities as well as potential in the logistics industry in Vietnam has developed stronger than ever This is also the main field of activity of Velox Global Logistics Viet Nam Company Limited, so I decided to get onto the subject: "Process organizing and implementing of import LCL shipments at Velox Global Logistics Viet Nam”

Table of Contents

CHAPTER 1: OVERVIEW OF THE COMPANY FOR INTERNSHIP 7

1.1 Introduction about Velox Global Logistics Viet Nam Company Limited 1.1 General information about Velox Global Logistics Viet Nam Company Limited 7

1.2 History of Establishment and Development 7

1.3 Functions, tasks, and fields of business activities of the company 8

1.3.1 Functions and tasks 8

1.3.2 Business activities of the company 8

1.4 Organizational structure of the company 9

1.4.1 Organizational structure and management structure 9

1.4.2 Functions and duties of the departments in the company 10

1.5 Analyzing the Personnel structure of the Company 1.5.1 Analyzing the Personnel situation of the Company 11

CHAPTER 2: PROCESS OF ORGANIZING AND IMPLEMENTING OF IMPORT LCL SHIPMENTS AT VELOX GLOBAL LOGISTICS VIET NAM 18

2.1 Process of organizing and implementing of import LCL shipments at Velox Global Logistics Viet Nam 19

2.2 Interpret the delivery process: 20

2.2.2 Receive the documents from the exporting agent 20

2.2.3 Check the set of documents 20

2.2.4 Check the vessel’s arrival date and the deadline of E-manifest declaration and declare E-Manifest 21

2.2.5 Send email to the customer with the documents to declare customs 22

2.2.6 Receive Arrival Notice and Delivery Order from Master Loader 23

2.2.7 Send Arrival Notice to the consignee 23

2.2.8 Send D/O of the Master Loader and D/O of the company to the consignee 24

2.3 Evaluation of the process 24

CHAPTER 3: RECOMMENDATIONS AND SOLUTIONS 24

3.1 Solution to improve the process of organizing and implementing of import and export at Velox Global Logistics Viet Nam Company Limited 24

3.1.1 Procedures for checking documents 25

3.1.2 Assignment of work 25

3.1.4 Developing the working capacity of sales staff: 25

CONCLUSION 26

REFFERENCE 27

CHAPTER 1: OVERVIEW OF THE COMPANY FOR INTERNSHIP

1.1 Introduction about Velox Global Logistics Viet Nam Company Limited

1.1 General information about Velox Global Logistics Viet Nam

Company Limited

Velox Global Logistics Viet Nam Company Limited was established on March 3, 2019under the business registration certificate No 0315478209 of the Department ofPlanning and Investment of Ho Chi Minh City

Name: Velox Global Logistics Viet Nam Company Limited

Legal representative and Director: Part Joon Mo

Address: 20/1 Nguyen Truong To, Ward 12, district 4, Ho Chi Minh city

Figure 1 Logo of Velox Global Logistics Vietnam Company

1.2 History of Establishment and Development

On March 3rd, 2018 Velox Global Logistics Viet Nam Company was

established by Mr Park Joon Mo, legal representative and director, with acharter of capital of 900,000,000 VND Velox Global Logistics Viet Nam

Company is a legal entity, has full military rights and obligations, is solely

responsible for all business activities within the charter capital managed by the company From the start, the company was run as a business with a small scale with 7 employees After 2 years, the company has a team of experienced,

dedicated and courteous employees up to 15

Although the company has been through many obstacles, faced experienced

competitors in logistics field, it still retains the trust of many customers, give them the best of their services

1.3 Functions, tasks, and fields of business activities of the company

1.3.1 Functions and tasks

The company is operated in the field of reputable logistics with the purpose of

providing diverse information about the services related to the transport industry including transport, forwarding, import and export It always ensures the full

implementation of the government's policies, well fulfill the company's tax

obligations and periodic reporting

The company is providing services of forwarding and transporting international import and export goods by sea (FCL, LCL, and consolidation shipment), air, and road and customs declaration service

1.3.2 Business activities of the company

The company operates as an international and domestic freight forwarding agent to countries around the world

- Besides, the company performs import and export forwarding contracts according

to the customer's trust

- Providing freight forwarding services for export or import by sea or air at the

request of customers

- Customs declaration and clearance services for import and export companies

- Provide consulting services guidebook, select carriers

- Acting as an agent for foreign shipping lines and shipping lines and working in

service of foreign seagoing ships entering Vietnamese ports

During the operation of the company, they always attach great importance to quality

to the customers with modern facilities and equipment, accompanied by competent and experienced staffs

As a customer-savvy company, they always give customers the best option that fits their schedule and products VELOX is a company Non-Vessel Operating Common Carrier (NVOCC) These are shipping lines that are familiar partners of the company: KMTC line, Namsung, Pan Ocean, CMA-CGM, Heung- A-line, CK line

1.4 Organizational structure of the company

1.4.1 Organizational structure and management structure

Figure 2 Velox Global Logistics Viet Nam organizational structure

1.4.2 Functions and duties of the departments in the company

1.4.2.1 Director

The director of the company is responsible for the company's

strategic objectives and plans which have been set are being met

He analyzes and monitors the progress of the company employees towards achieving the objectives and targets set

Import Department

Export Department

Customs Department

Customer Service

Accounting Department

Chief Accountant

Accountant

1.4.2.2 Accounting Department

The accounting department takes the responsibility of financial functions related to the collection, recording, accuracy, analysis and presentation of the business and company's financial operations Their roles also consist of primarily financial data collection, entry, and report generation

1.4.2.3 Import - Export Department

- Import department: The import department functions are working with customs agents, shipping companies and clients Clerks with receiving, shipping, and record keeping for international

transactions Their responsibilities are making the flows of shipmentsmoothly Their tasks including checking, compare documents,

order information between agent and carrier, upload manifest, sendarrival notice and issue delivery order to the importer

- Export Department: Their function including answering foreign inquiries and follow up with customers, contacting suppliers for quotations, drafting foreign trade contracts, asking for information about goods, negotiating contracts, checking information of related parties, order information

- Customs Department: Customs clearance work involves

preparation and submission of documentations required to facilitate export or imports into the country representing client

during customs examination, assessment, payment of duty

- Customer Service Operation: Customer service representatives help customers with complaints and questions,

give customers information about products and services, take

orders, and process returns

1.4.2.4 Human Resource Department

The role of human resource department is to plan, develop, and administer policies and programs designed to make expeditious use

of an organization’s human resources It is that part of managementwhich is concerned with the people at work and with their

relationship within the company

1.5 Analyzing the Personnel structure of the Company

1.5.1 Analyzing the Personnel situation of the Company

Figure 3 The personnel structure at Velox Global Logistics Viet Nam Company

between 2018 and 2019

2018 2019 0

so that they have more opportunities to grow the company At the present, the company has 15 employees

In total 15 employees, there are 7 male employees and 8 female employees.

of customer services and accounting The male staff they handle heavy-duty and

dynamism tasks like delivery and customs clearance to ensure the job is accurate and fast

1.5.1.3 Personnel structure by education

68.75%

18.75%

12.50%

Education

University College High school

In the company, the employees graduated from university are accounting for the highest percentage, this group take 73,33% So that we can see most of the employees have high educational backgrounds that proved they are well-trained and have knowledge for their tasks they are taking responsibilities The lower group is the employees who graduated from colleges, this group account for 20 percent of total The other employees who are graduated from high school, their tasks require less professional knowledge

1.5.1.4 Personnel structure by Age

Employees aged 18-24 are less experienced than the rest of the company Young

employees create good conditions for the company in terms of diplomacy, marketing as well as propaganda about business activities to partners Employees from 25 to 34 years

of age are those who have more than 5 years of working experience, who know how to complete their tasks smoothly The remaining group is above 35 years old are the key people of the company, they are the people who make business decisions and strategies, they are leaderships, department managers and director

1.5.2 Analyze the business results of Velox Global logistics Viet Nam Company Limited from 2018 to 2020

Unit: Million VND

2018 2019 0

CHAPTER 2: PROCESS OF ORGANIZING AND IMPLEMENTING OF

IMPORT LCL SHIPMENTS AT VELOX GLOBAL LOGISTICS VIET NAM

VELOX Global Logistics Viet Nam Company Limited is a forwarding company mainly operating with the form of reputable agent With a shipment of Gia Phu Fashion Garment Company Limited, VELOX Global Logistics Viet Nam Company Limited is entrusted to import the shipment Gia Phu Company is a regular customer of Velox company, due to the good Velox company style shown in the successful delivery of many import and export shipments of Gia Phu Therefore, Gia Phu has assigned the responsibility to

import this shipment Accordingly, Velox provides their service to Gia Phu, Velox

company undertakes to perform this service to receive service charges

2.1 Process of organizing and implementing of import LCL shipments at Velox Global

Logistics Viet Nam

Figure 2.1 Process of organizing and implementing of import LCL shipments at

Velox Global Logistics Viet Nam

2.2 Interpret the delivery process:

2.2.1 Making contract:

The company accepts to import shipment of Gia Phu company from agent of exporting country The company successfully negotiated and signed a contract with Gia Phu In the name of Gia Phu company, Velox will do the procedures to receive goods for Gia Phu Company

2.2.2 Receive the documents from the exporting agent

After the contract was signed, the exporting agent will send the email with the documents

to Velox Company Import department will receive and check related documents In case there are some missing or incorrect information on the documents, document staff will contact the exporting agent to fix and supplement the information on the documents in the shortest time

Velox Global Logistics Viet Nam Company receives set of documents from the exporting agent, Well Freight Line Company Limited including:

- House Bill of Lading

- Master Bill of Lading

- Commercial Invoice

- Packing List

2.2.3 Check the set of documents

After receiving the full set of documents from exporting agent, Velox company personnel

in charge of this shipment are responsible for checking the documents before making customs declaration All information on the documents must match specially Bill of Lading Therefore, the document staff must check the information meticulously,

accurately, and consistently to save the company’s time and money If there is an error on the document, the employee must notify the agent to timely correct it

 Check Commercial Invoice