Tài liệu FINAL TEST.FOUNDATION ENGLISH ppt

According to research in the US, more than 90% of restaurant diners tip their waiter or waitress about 10% of the bill.. There are two factors which can increase tipping, according to th

FINAL TEST FOUNDATION ENGLISH

Name: ………

Dated: ………

I Reading (20 points)

Article 1: Why do we tip waiters, hairdressers and taxi drivers bit not nurses and shop

assistants? According to research in the US, more than 90% of restaurant diners tip their waiter or waitress about 10% of the bill Tips are often a large part of the income of waiting staff

Research shows that, to get tips, some things work and others do not There are three main factors which can increase tipping

The first is contact between customer and waiter or waitress It includes:

 Touching the customer politely on the arm

 Bending down so your eyes are at the same level as the customer’s

 Extra visits to table to check that everything is OK

 Smiling when greeting the customer and being pleasant Being helpful and warm makes a big difference

 Introducing yourself by name Even things like writing ‘thank you’ or drawing a cartoon on the bill are effective

The second factor is speed There are three occasions during the meal when speed is important: bringing the menu and drinks and taking the food order; bringing the food; and bringing the bill It is important to get the speed right The trick is to understand what the customer wants A business lunch may be quick or slow: get the timing right and the tip increases

The third factor is giving small gifts – a free aperitif at the start of the meal or a chocolate with the bill

Mark each statement True (T) or False (F) Then correct wrong statements:

1 More than 90% of restaurant diners tip their waiter or waitress about 10% of the bill

2 There are two factors which can increase tipping, according to the article

3 Touching the customer strongly on the arm is the first factor

4 The trick is to understand what the customer wants

5 Giving a chocolate with the bill also is to increase tip

Article 2: Miguel Perez studied business at Santiago de Compostela University in Spain

from 1995 to 1998 During the summer holiday, he worked part-time as a salesman for Levi’s

After graduating in July 1998, he wanted to continue in sales, so he worked for a year in the sales department of his family’s company He decided to improve his business

English In September 1999, he went to London to study for a Diploma in Business with English During that year, he worked part-time for the Students’ Union

In July, 2000, he began looking for a sales job Six months later, he got a permanent position in a shipping company However, a year ago, he changed his job and joined Futura Financial Services He now works in the sales department Last month he was voted salesperson of the year

Mark each statement True (T) or False (F) Then correct wrong statements:

1 Miguel studied business in Spain and London

2 Until now Miguel has changed his jobs four times

3 Miguel worked part-time for Levi’s and the Students’ Union

4 Miguel decided to improve his business English after he had worked for his family’s company for a year

5 Miguel was voted salesperson of the year

II Language focus (Grammar) (40 marks)

Mark correct choice:

1 The company director often travels _ business

2 The office closes for three day New Year

3 The managers go to business dinners at the weekend

a doesn’t b aren’t c don’t d isn’t

4 How _ do you go to the gym after work?

5 What time does the meeting start? – It _ at 2 o’clock

6 The Tower Hotel meets the _ of the modern business traveller

a demands b needs c choice d wishes

7 We have a lot of big orders September, 2012

8 I’d to book a room from Tuesday 4th to Thursday 6th

9 Could I have _ more coffee, please

10 There isn’t _ food on the menu

a many b any c much d both b&c

11 The CEO visits our branch the summer

12 Who do I report? – Peter He _ your line manager

13 How _ deposit is needed for the large orders?

14 Can you tell me _ your family

15 People wait for the train at gate 36.

16 I _ computing at MIT in 1997

a have studied b studied c study d was studied

17 What do you think about the new boss? – She’s efficient

18 I _ in London for two months

a have lived b live c lived d am live

19 There _ anyone at the check-in

20 I biking to swimming

III Vocabulary (30 points)

A Complete the fax with words (15 points)

vegetarian Yours confirm menu

again pleased book The White Lake Restaurant

Fax From: J Richards, Restaurant Manager +44 (0) 1279 677 899

To: Ms L Stamford, Crawley Electronics +44 1865 896442

13 November

Dear Ms Stamford,

Thank you for your enquiry of 12 November

We are (1) to inform that you can (2) our exclusive Viennese Dining Room for 22 November from 7 p.m It can seat up to 25 people and has a beautiful view of the lake

On the next page you can find a sample (3) _ It has a lot of typical dishes, including some regional fish dishes and (4) _ specialities

Please let us know what you think

The price for a three-course meal (vegetarian or standard) would be £40 per person, including drinks and 10% service

For first-time customers like you, there is a special offer: you can choose anything from our desserts menu completely free of charge, as well as tea or coffee

Could you please (5) your booking by 17 November

Thank you once (6) for your enquiry

We look forward to seeing you and your guests on 22 November

(7) sincerely,

J Richards

B Complete the text with the best words (15 points)

When a buyer (1) _ an order with a seller for the first time, they usually have a lot

of questions

First, they want to (2) prices, of course

Then, they want to know what kind of (3) the seller can offer

Very often, the buyer also asks if the seller has the goods in (4) _, and if they can deliver on (5)

Sometimes, the buyer will ask if it is possible to pay in (6) If the seller agrees, they will often expect the buyer to pay a (7)

1 a) puts b) takes c) places

2 a) compare b) offer c) say

3 a) commission b) discount c) feature

4 a) shop b) stock c) delivery

5 a) delay b) speed c) time

6 a) instalments b) parts c) shares

7 a) deposit b) cheque c) guarantee

IV Word order (10 points)

1 deposit/know/Please/much/me/how/is/let/needed

2 promotion/time/only/special/short/for/Our/is/a

3 month/I/late/once/work/a

4 director/week/on/travels/a/The/twice/company/business

5 The/too/to/pocket/camera/in/big/fit/my/is

6 I/Visa/pay/Can/with?

7 summer/he/During/worked/part-time/holidays/salesman/as/Levi’s/a/for/,

8 often/swimming/do/How/you/go/?

9 She/the/in/lunch/has/cafeteria/sometimes

10 marketing/He/now/in/works/the/department

-THE

I Reading (20 marks)

Article 1:

1 T

2 F → There are three factors which can increase tipping, according to the article

3 F → Touching the customer politely on the arm

4 T

5 T

Article 2:

1 T

2 T

3 T

4 T

5 T

II Language focus (Grammar) (40 marks)

1 A

2 D

3 C

4 D

5 A

6 B

7 A

8 C

9 B

10 D

11 A

12 B

13 A

14 B

15 C

16 B

17 B

18 A

19 B

20 D

III Vocabulary (30 marks)

A Complete the fax with words (15 points)

(1) pleased

(2) book

(3) menu

(4) vegetarian

(5) confirm

(6) again

(7) Yours

B Complete the text with the best words (15 marks)

(1) C

(2) A

(3) B

(4) B

(5) C

(6) B

(7) A

IV Word order (10 marks)

1 Please let me know how much deposit is needed

2 Our promotion is only special for a short time

3 I work late once a month

4 The company director travels on business twice a week

5 The camera is too big to fit in my pocket

6 Can I pay with Visa?

7 During summer holidays, he worked part-time as a salesman for Levi’s

8 How often do you go swimming?

9 She sometimes has lunch in the cafeteria

10 He works in the marketing department now