how to have an impressive employment interview

Communication is continuous Because communication is nonverbal as well as verbal, we are always sending behavioral messages from which others draw inferences or meaning.. Communication m

Topic: How to have an impressive employment interview? 3

I Introduction 3

II Context and interference/noise 3

1 Context 3

2 Interference/noise 4

III The characteristics of communication 5

1 Communication has purpose 5

2 Communication is continuous 5

3 Communication messages vary in conscious thought 5

4 Communication is relational 6

5 Communication is guided by culture 6

6 Communication has ethical implications 6

7 Communication is learned 7

IV Verbal communication 8

1 Definition of verbal communication 8

2 The nature and use of language 8

3 Improving language skills 10

4 Speaking appropriately 10

V Non-verbal communication 12

1 Definition 12

2 Types of non-verbal communication 13

VI Conclusion 17

EVALUATION GROUP 1

I List of group members

1 Mai Thị Bình An – 18D170051

2 Trần Thị An – 18D170001

3 Đặng Thị Vân Anh – 18D170151

4 Đinh Thị Phương Anh – 17D170061

5 Lưu Bảo Anh – 17D170242

6 Nguyễn Thị Phương Anh – 17D170243

7 Nguyễn Thị Vân Anh – 17D170003

8 Nguyễn Thị Đào – 18D170107

9 Nguyễn Thị Thùy Dung – 17D170306

10 Hà Anh Dũng (Leader) – 17D170126

II Task division table:

Name Student’s code Task Score

1 Hà Anh Dũng 17D170126 I Introduction, VI conclusion

and games

2 Đinh Thị Phương Anh 17D170061

3 Mai Thị Bình An 18D170051 II The context and

interference/noise

4 Trần Thị An 18D170001

5 Lưu Bảo Anh 17D170242 III The characteristics of

communication

6 Nguyễn Thị Phương Anh 17D170243

7 Đặng Thị Vân Anh 18D170151

IV Verbal communication

8 Nguyễn Thị Đào 18D170107

9 Nguyễn Thị Vân Anh 17D170003

V Non-verbal communication

10 Nguyễn Thị Thùy Dung 17D170306

Topic: How to have an impressive employment interview?

I Introduction

Nowadays, we rely heavily on sharing information, resulting in greater emphasis being placed on having good communication skills Good verbal and non-verbal communication skills are essential in order to deliver and understand information quickly and accurately

In contrast, poor communication skills can have a negative impact - a poorly delivered message may result in misunderstanding, frustration and in some cases disaster

Communication can be defined as the process of understanding and sharing meaning To communicate well is to understand, and be understood This can be achieved in the following ways:

 Verbally - your voice

 Non-verbally - e.g body language, eye contact, gestures

II Context and interference/noise

If you want to have an impressive employment interview, first of all, you must know very well the context of an employment interview as well as elements as interference or noise

1 Context

Context consists of the situation, circumstances or setting within which communication takes place It affects the expectations of the sender and the receiver, the meaning they derive, and the subsequent behavior The same message can have a completely different meaning depending on different situations The degree to which the environment is formal or informal depends on the contextual expectations for communication held by the participants

Context includes:

 Physical context: includes its location, the environmental conditions (temperature, lighting and the noise level), the distance between communicators, seating arrangements, and time of day As in the video, the interview is occurred in a room

or the room of the administrator, room is light, warm and quite enough The interviewer sit opposite the candidate and time is during business hours

 Social context: the nature of relationship that may already exist between senders and receivers In this situation, both interviewer and interviewee are strangers

 Historical context: is the background provided by the previous communication episodes between the communicators Because they are strangers so there is no historical context in the interview

 Psychological context: includes the moods and feelings each person brings to the encounter In this situation, the interviewer seems to be quite impatient and annoyed for waiting too long, but she is still friendly and polite when the interviewee comes Whereas, the interviewee does not express any regret for coming late, she just shows much of her care with the phone, so she behaves unfocused and superficially

 Cultural context: includes the values, attitudes, beliefs, orientations, and underlying assumptions prevalent among people in a society In this video, we can see that both interviewer and interviewee come from low-context culture, however, their education and environment are different, that is why their attitudes and behaviors are different The interviewee seems to be impolite or even rude

2 Interference/noise

The messages might not be the same as the messages sent because of noise or interference

Noise is any stimulus that interferes with the process of sharing meaning Noise can

be physical (based on external sounds) or psychological (based on internal distraction)

 Physical noise: includes the sight, sounds and other stimuli in the environment that draw people’s attention away from intended meaning The interviewee here is not distracted by physical noise cause the room is private and quiet

 Psychological noise: includes internal distractions based on thoughts, feelings, or emotional reactions to symbols The interviewee in the video is distracted by psychology noise, her mind is on her phone and text messages

In conclusion, we can see that context plays an important role in communication, particularly across cultures Understanding the context, or the interview situation helps interviewee know how to behave appropriately Also, interviewee must try to control noise inside themselves as well as avoid not being distracted by noise outside or interference to have stable mind and better result

III The characteristics of communication

1 Communication has purpose

When people communicate with each other, they have a purpose for doing so The purpose of a given transaction may be either serious or trivial One way to evaluate the success of the communication is to ask whether it achieved its purpose

2 Communication is continuous

Because communication is nonverbal as well as verbal, we are always sending behavioral messages from which others draw inferences or meaning Even silence or absence is communication behavior if another person infers meaning from it Why? It is because your nonverbal behavior represents reactions to your environment and to the people around you

3 Communication messages vary in conscious thought

Sharing meaning with another person involves presenting verbal and nonverbal messages Our messages may (1) occur spontaneously, (2) be based on a "script" we have learned or rehearsed, (3) be carefully constructed based on our understanding of the unique situation in which we find ourselves:

- Many of our messages are spontaneous expressions, spoke without much conscious thought

- At other times, our messages are scripted, phrasings that we have learned from our past

encounters and judge to be appropriate to the present situation

- Finally, our messages may be carefully constructed to meet the unique requirements of

a particular situation Constructed messages are those that we put together with careful thought when we recognize that our known scripts are inadequate for the situation

4 Communication is relational

Saying that communication is relational means that in any communication setting,

in addition to sharing content meaning, our messages also reflect two important aspects

of our relationships: immediacy and control (dominance/ submissiveness)

- Immediacy is the degree of liking or attractiveness in a relationship.

- Control is the degree which one participant is perceived to be more dominant or

powerful

5 Communication is guided by culture

Culture may be defined as systems of knowledge shared by a relatively large group of people It includes a system of shared beliefs, values, symbols, and behaviours How messages are formed and interpreted depends on the cultural background of the participants

According to Samovar, Porter, & Ma Daniel (2007) “three cultural elements have the potential to affect situations in which people from different backgrounds come together: (1) perception, (2) verbal processes, and (3) nonverbal processes

6 Communication has ethical implications

In any encounter, we choose whether or not we will communicate ethically Ethics

is a set of moral principles that may be held by a society, a group, or an individual Although what is considered ethical is a matter of personal judgment, various groups still expect members to uphold certain standards These standards influence the personal decisions we make When we choose to violate the standards that are expected, we are viewed to be unethical Here are five ethical standards that influence our communication and guide our behavior

a Truthfulness and honesty mean retaining from lying, cheating, stealing, or deception

b Integrity means maintaining a consistency of belief and action (keeping promises)

c Fairness means achieving the right balance of interests without regard to one's own feelings and without showing favour to any side in a conflict Fairness implies impartiality or lack of bias

d Respect means showing regard or consideration for others and their ideas, even if we

do not agree with them Respect is not based on someone's affluence, job status, or ethnic background

e Responsibility means being accountable for one's actions and what one says Responsible communicators recognize the power of words

7 Communication is learned

Just as you learned to walk, so did you learn to communicate But talking is a complex undertaking You may not yet have learned all of the skills you will need to develop healthy relationships Because communication is learned, you can improve your ability

=> The analysis of the job interview video (bad example):

In this video, we can easily see that the candidate gives a bad impression to the interviewer The communication is ineffective because:

- The candidate has no constructed message: Our messages may be carefully constructed

to meet the unique requirements of a particular situation In an interview, we have to prepare what we want to talk, put it together with careful thought to answer the interview questions clearly, fluently and confidently in an interview In this video, the candidate answered the interviewer’s question interruptedly and disorderly that causes bad impression to the interviewer

- The candidate uses inappropriate language In an interview which is very serious situation, the candidate should use formal language instead of informal language The candidate in this video used the informal language For example: The interviewer asks what time of work schedule are you looking for, the candidate answer: I just have a text from my friend, you know…

- The immediacy is inappropriate The gesture and verbal expression of candidate is inappropriate when she talking to the interviewer The nonverbal behavior that accompanies the words such as high five, point at the interviewer may show that she is not serious This reflect the relationship of two friends instead of interviewer and candidate

- The candidate violated the ethical standards She doesn’t respect the interviewer when ignoring the interviewer’s question When the interviewer asked: what time of work schedule are you looking for? The candidate did not listen to the interviewer, she looked

at the phone and then interrupted the interviewer In any situations, we have to show regard or consideration for others and their ideas by listening to them

IV Verbal communication

1 Definition of verbal communication

Verbal communication can be defined as communicating your thoughts, through words Such thoughts may be ideas, opinions, directions, dissatisfaction, objections, your emotions, and pleasures

2 The nature and use of language

Language is both the body of symbols (most common words) and the systems for their use in messages that are common to the people of the same language/ speech community

The relationship between language and meaning is complex because the meaning

of words varies with people, people interpret words differently based on both denotative and connotative meanings, the context in which words are used affects meaning

a Uses of language

Although language communities vary in the words that they use and in their grammar and syntax system, all languages serve the same purposes:

 We use language to designate, label, define, and limit

 We use language to evaluate

 We use language to discuss things outside our immediate experience.

 We can use language to talk about language

b Cultural and gender influences on language usage

Culture

Culture and gender both influence how words are used and interpreted Cultures vary in how much meaning is embedded in the language itself and how much meaning is interpreted from the context in which the communication occurs

In low-context cultures, like the United States and most northern European countries, messages are direct and language is very specific, the verbal messages are very explicit

In high-context cultures, like Latin American and Asian, the messages are indirect, general, and ambiguous What a speaker really means you to understand from the verbal message depends heavily on the setting or context in which it is sent

Gender

Social expectations for masculinity and femininity influence language use According to Wood (2007), feminine styles of language typically use words of empathy and support, emphasize concrete and personal language, and show politeness and tentativeness in speaking Feminine language often includes empathic phrases like, “I can understand how you feel,” or “I may be wrong but … it’s just my opinion … maybe … perhaps … I don’t want to step on anyone’s toes here …”

Masculine styles of language often use words of status and problem solving, emphasize abstract and general language, and show assertiveness and control in speaking Masculine styles of speaking often emphasize status through phrases like “I know that …

my experience tells me …,” or “I would … you would … the way you should handle this

is …”

3 Improving language skills

Regardless of whether we are conversing with a friend, working on a task force, or giving a speech, we should strive to use language in our messages that accurately convey our meanings We can improve our messages by choosing specific language; developing verbal vividness and emphasis; providing details and examples; dating information and indexing generalizations

4 Speaking appropriately

Speaking appropriately means choosing language and symbols that are adapted to the needs, interests, knowledge, and attitudes of the listeners and avoiding language that alienates them When we speak appropriately, we use vocabulary that the listener can understand; use jargon sparingly; use slang appropriate to the situation; use inclusive language; and use non-offensive language

=> The analysis in this job interview video:

* Mistakes in this job interview

- Using informal language:

The candidate in the video was careless to use language When the interviewer gave her questions, she answered with lots of intonation words, which is annoying to the interviewer Words: “Uhm, yeah, oh, ahh…” are not suitable for formal conversations like interviews, meetings …

Using words to answer the question “what job responsibility did you have at your last job?” is quite low-context and unappreciated Phrases “sweep the floor, take out the trash and dust” should be replaced by “tidy the office, know how to make good arrangement room”

At the end of the conversation, she used the phrase "See you soon" to end the interview This phrase is completely inappropriate because it is often used in the informal case or close relationship For example, when you say goodbye to your friends, you can use the phrase "See you soon" or when you meet your relative In the case of job interviews, you should express your expectations to the interviewer about your new job