Huỳnh trần anh khoa GCS200252 ASM01 (1)

Huỳnh Trần Anh Khoa GCS200252 ASM01 (1) docx ASSIGNMENT 1 FRONT SHEET Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 3 Professional Practice Submission date Date Received 1st submission Re submission Date Date Received 2nd submission Student Name Huỳnh Trần Anh Khoa Student ID GCS200252 Class GCS0903A Assessor name Ngô Quốc Anh Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism.

ASSIGNMENT 1 FRONT SHEET Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 3: Professional Practice

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P1 P2 P3 P4 M1 M2 M3 D1 D2

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ASSIGNMENT BRIEF Qualification BTEC Level 5 HND Diploma in Computing

Unit number Unit 3: Professional Practice

Assignment title Planning a training Event

Academic Year 2019-2020

Issue date 16 th January 2020 Submission

The submission is in the form of a completed individual portfolio folder, including the

tasks set out in the Assignment Brief This assignment involves group work but each studentshould submit an individual portfolio folder

Part 1: A four-day training schedule (using project management software) and a training

package to include a range of activities, seminars, workshops, team-building activities andbreak-out sessions

Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to

suitable sites and an activity sheet (Your research should be referenced using the Harvard

referencing system The recommended word limit is 500 words, including speaker notes,although you will not be penalized for exceeding the total word limit).

Part 3: A written evaluation of your performance in this task and your contribution to the team You are required to make use of headings, paragraphs, subsections and

illustrations as appropriate, and all work must be supported with research and referenced using the Harvard referencing system The recommended word limit is 500–1,000 words,

although you will not be penalized for exceeding the total word limit

Assignment Brief and Guidance

You have been asked to support your training and development manager with the planningand implementation of a professional development event targeted at internal employeeswithin the organization that you work in

The training event is scheduled over a four –days (4) period at a nearby residential center,

and will include a number of workshops, coaching sessions and team-building activities.

The center requires a schedule of the types of activities proposed so that plans can be

finalized In addition, any guest speakers or motivational coaches will also require a

minimum of three weeks’ notice for all bookings

You have also been asked to design and deliver a workshop as part of the training eventbased on the dynamics of team working

Working in small groups (3-4 per group):

1 Produce a professional event schedule (using project management software) and WBS

(work breakdown structure) that identifies planning and resourcing prior to the four-day

event In addition, design a training pack to include a range of activities, seminars,

workshops, team- building activities and break-out sessions

2 Design a ten minutes workshop session based on ‘team dynamics’ to include a

presentation, interactive links to suitable sites and an activity sheet that will require

delegates to take part in some form of team-building task

Working individually:

3 Following the event, your training and development manager has asked you to

provide some feedback Produce a written team evaluation of the effectiveness and application of interpersonal skills during the design and delivery process You

should also include a self- evaluation of your performance in this project and yourcontribution to the team you worked in Explain what kind of skills and qualities yougain from this project and what values you added to your personal development plan

4 Identify the problems may have and produce a report on discussing problem-solvingand its importance in planning and running an event Your report should include adiscussion of various problem-solving techniques and justify the solution

methodologies used during your project You should also include a critique of theapplication of critical reasoning and your experiences of it

Part 3: Learning outcomes: LO1, LO2

Assessment Criteria

LO1: Demonstrate a range of interpersonal and transferable communication skills to a target

audience

P1 Demonstrate, using different

communication styles and formats,

that you can effectively design and

deliver a training event for a given

target audience

P2 Demonstrate that you have used

effective time management skills in

planning an event

M1 Design a professional

schedule to support theplanning of an event, toinclude contingencies andjustifications of timeallocated

D1 Evaluate the

effectiveness andapplication of interpersonalskills during the design anddelivery of a training event

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

P3 Demonstrate the use of different

problem-solving techniques in the

design and delivery of an event

M2 Research the use of

different problem-solvingtechniques used in thedesign and delivery of anevent

D2 Critique the process of

applying critical reasoning

to a given task/activity orevent

P4 Demonstrate that critical

reasoning has been applied to a

given solution

M3 Justifies the use and

application of a range ofsolution methodologies

There are three most common types of online shopping 14

Part 1: A training portfolio (training package) of Online Shopping 15

Part 2: Presentation 22

Electric vehicle classification on the market today 25

Reduce pollution: Using electricity or using electricity in conjunction with gasolinereduces the amount of emissions that vehicles emit on a daily basis 30Use renewable energy: Electricity, batteries powered by renewable energy, or

batteries charged by solar energy are all renewable and do not deplete the

Reducing the country's reliance on imported gasoline and oil 31

Figure 1 : Professional Practice

Professional practice is to practice the necessary skills in the profession, use specializedknowledge and apply it to work in the most effective way Investigate critically and provideinformation and evidence about the continuous development of self and others,

responsibility at work

The term professional practice refers to the conduct and work of someone in a particularprofession Learning to practice professionally will help you gain more skills, knowledgeand experience at work, so that later you can work, finish the job professionally

Online shopping is currently one of the most sought-after activities in recent years

Especially during the Covid 19 pandemic, everyone had to stay at home to avoid the

epidemic, making offline shopping difficult for everyone Therefore, online shopping hasbecome the most popular choice of customers who want to shop, go to the market, go tothe supermarket In today's modern era 4.0, many online shopping apps are gradually

appearing, from Shopee, Tiki, Lazada, Amazon, eBay and technology devices,

smartphones can use the apps in a way easily So today, let's try online shopping training

of essential products and items, they provide websites or shopping applications with prices,

to provide to customers Products will be divided into different categories, with differentprices From 2020, customers shop online using various electronic devices, laptops, tablets,

smartphones, PCs, through today's popular shopping apps, shopee, Amazon, eBay, etc.Lazada, Tiki, and various sales websites

Figure 3 : Amazon

Figure 4 : Shopee

Types

There are three most common types of online shopping

● General Marketplace (Amazon) …

The general market is an interesting place to sell products that are gaining popularity andmass appeal Selling through Amazon gives your product a high level of credibility andoffers a large number of customers From there, helping buyers to buy safer items, sellerscan earn high profits However, it has the disadvantage that the seller's brand is not high Asite like Amazon is a big, well-branded e-commerce site To the customer, it looks like anAmazon product, even if it's sold through a third-party seller Many shopping applicationsuse this common market image, such as Shopee, Lazada, Tiki, Sendo,

● Auction Marketplace (eBay) …

Besides Amazon, eBay is also one of the most famous online selling websites What sets itapart is its auction-style approach to products for sale, making it relevant, with sellersoffering rare, vintage and collectible items The downside of this auction model is that itrequires the seller to wait a certain amount of time for the sale, and the buyer cannot

immediately receive the full value of the item if the price is low, the operation will Equallyinfluential for major trading brands But for retailers it is beneficial, they take the time tolearn the model and test the operation, it can prove to be a successful sales channel

Auction market is quite a picky shopping application But it is still chosen by many

super-rich buyers

● Social Media (Facebook, Instagram) …

Today, there are many social networks established, such as Facebook, Tiktok, Youtube,Instagram, Zalo, Therefore, online shopping and trading is also widely used in the form

of social networks Facebook, they have an option to set up a small business store right onthe Facebook platform itself, which can be integrated with the seller's e-commerce page tosell directly through the facebook page This is a great way to shop and sell online, whichsimplifies the seller's sales process if there are many followers on Facebook or the sellercan advertise to buyers in the form of livestream through applications Use social networkslike Facebook, Youtube, Instagram From there, shopping comes close to everyone

Part 1: A training portfolio (training package) of Online Shopping

Figure 5 : Shopee

Objectives

Buying and selling online is no longer unusual for most people In today's modern 4.0 era,

it is all too common for users However, there are some issues that sellers frequentlyencounter when selling to buyers Have you ever wondered how to make your onlinebusiness easier to manage and how to avoid disasters if you are a salesperson? We willtrain everyone in four days so that everyone can become a professional, genuine, low-riskonline seller by leveraging the experience and business knowledge of the best onlinesellers

Goals

After four days of training, our goal is to have acquired basic skills, knowledge, and tricks

in online sales, as well as how to increase the number of customers who buy more andavoid risks , an unneeded calamity in online shopping

e-commerce platformShopee, add

products, andcustomize them

Hà Quang Thống

Day 2: October 19th 2021 7:00 AM – 6:00

PM

Sell products andspeak directly withcustomers about theirshopping experience

Huỳnh Trần Anh Khoa

Day 3: October 20th 2021 7:30 AM – 7:00

PM

Discuss productexperiences andcustomer feedbackabout the shop withcustomers

Thái Thị Yến Nhi

Day 4: October 21th 2021 8.00 AM – 7:00

PM

Draw out the thingsthat need to beimproved in the shopand the shortcomings

of the shop forcustomers on the firstday of sales

3 members works together

Human resource:

messages

Day 1

The following is our team's training process over the course of four days Because of thePandemic (Coronavirus), we conducted a household survey We will begin the survey onMonday, October 18, 2021,

9am - 10am.: I install the Shoppe app, create a new account, and set up a sales page

10am – 11a.m.: The first step in importing products is to select the appropriate category, asshown, with the existing product You must choose the correct product name and category

so that buyers can purchase your product You must also have a catchy product name sothat buyers enjoy reading the title

11:00 a.m to 2:00 p.m There is a lot of product information to fill out, which indicates thatShopee is very interested in the product you sell and is very closely managing the issue yousell it A lot of information must be relevant to each item you choose For example, if Ichoose to list a laptop for sale, they will need a lot of information about it in order to match

it with the person who wants to buy it

2:00 p.m.-7:00 p.m.: This is a Shopee security measure designed to keep you safe whenbuying and selling on a brand-new platform At the same time, they suggest that you usethe large events they organize to help you market your own products The schedule is veryaccurate and reasonable

Day 2

The next day is October 19, 2021 On this day, boys prepare gifts in advance to give totheir daughters and women on Vietnamese Women's Day, which is celebrated on October20

7 a.m - 8 a.m.: I add more women's related products to the store, mostly gifts for girls andwomen, and then enter the online sales system on shopee so that the boys can drop in andbuy gifts for mom or girlfriend.

8 a.m - 8.30 a.m.: I chat live with customers, take the first orders of the day, and schedulehome deliveries for customers

9 a.m - 12 p.m.: I continue to speak directly with customers and receive orders from mybrother, while also assigning other employees to pack the products until 12 p.m

12 p.m - 14 p.m.: I and the store staff continue to pack the products before giving them toshippers to deliver to customers

It wasn't too bad because the number of customers ordering was moderate, so me, the otheremployees, and I didn't have too much trouble Particularly important are shippers who candeliver goods to customers quickly

14:00 – 18:00 p.m.: The products are delivered to customers in turn, and we receive

customer feedback

Customers love the store because it delivers products to them quickly and without anyrisks Most of my customers call to tell me how professional and wonderful our shop is.They even stated that they would continue to support my business There is also a flaw that

we have, which is that we deliver items to customers, but luckily we have spare items forthe shippers Our products have increased the number of pairs for the shipper, so that if anerror occurs, there is something to exchange for the customer as soon as possible

According to my knowledge, the majority of today's customers are first-time online

shoppers

Day 3

Because our shop specializes in the sale of cosmetics and beauty products for all ages andgenders, we need to gather customer feedback in order to provide the best quality in everywear

Yesterday, October 19, I invited customers to an online meeting on Google Meet on

October 20 to discuss the quality of the products that the shop had delivered to customers;fortunately, many customers, including the first to experience it, agreed to attend this

meeting Today, on the occasion of Vietnamese Women's Day, October 20, our shop willhost an online customer meeting from 4 p.m to 7 p.m

7.30 a.m - 8.30 a.m.: We continue with our daily work at the shop, such as opening thestore, importing more products, and working on the app

8.30 a.m - 12 p.m.: Our shop begins preparing everything needed for the meeting

Managers and bosses must participate in tasks such as creating content, interacting withcustomers, and allocating work to each employee

12 p.m - 3 p.m.: After preparing everything, we must rehearse over and over again in orderfor the meeting to go smoothly

3 p.m - 4 p.m.: Prepare for the meeting; correct any errors before the meeting

4 p.m - 7 p.m.: A meeting with more than 100 customers was held on Google Meet; themeeting went well

During that meeting, we spoke with all of the customers cheerfully and with a sense ofhumour Following the meeting, we gained a wealth of knowledge and experience Because

we have received numerous customer complaints regarding the quality of our service First,

we must learn how to advertise the product to customers in the market in such a way that itattracts a large number of buyers while remaining true to the product's quality The second

is when we need to practice a skill in face-to-face trading when life returns to normal.Online trading occurs frequently, but it is still more serious due to the covid 19 epidemic.The third requirement is that we organize a few promotions for customers, particularlyloyal customers of the shop, on occasion Fourth, we must address the issue of customerlate delivery Because our shop is new, we'll need to draw on a lot of experience and