assignment 1 web design and developer

ASSIGNMENT 1 FRONT SHEET Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 3 Professional Practice Submission date Date Received 1st submission Re submission Date Date Received 2nd submission Student Name Tran Ngoc Truong Student ID GCD201779 Class GCD0905 Assessor name Michael Omar Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism I understand that making a false declaration is.

ASSIGNMENT 1 FRONT SHEET Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 3: Professional Practice

Summative Feedback: Resubmission Feedback:

Internal Verifier’s Comments:

Signature & Date:

A INTRODUCTION 4

B DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRAINING EVENT FOR A GIVEN TARGET AUDIENCE (P1) 5

I Definition and the importance of communication skill 5

1 Definition of communication 5

2 Definition the communication skills: 5

II Verbal communication 7

III Non-verbal communication 7

C DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2) 9

I Definition and the importance of time management skill 9

1 Definition of time management skill 9

2.The importance of time management skill 9

II Planning a training event 10

D DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF AN EVENT (P3) 18

I Definition and the importance of problem solving 18

1 Definition of problem solving 18

2 The importance of problem solving 19

II Some techniques and tools for the problem solving 19

1 Some techniques for problem solving 19

2 Some tools for the problem solving 20

III Problem and solutions in the training event 20

E DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4) 22

1.Definition of critical reasoning: 22

2.The importance of critical reasoning 22

or motivational coaches will also require a minimum of three weeks’ notice for all bookings You havealso been asked to design and deliver a workshop as part of the training event based on the dynamics ofteam working.

B DEMONSTRATE, USING DIFFERENT

COMMUNICATION STYLES AND FORMAT,

THAT YOU CAN EFFECTIVELY DESIGN AND

DELIVER A TRAINING EVENT FOR A GIVEN

understood by the receiver If the ideas are not presented properly, then decoding is improper and thereceiver does not understand (Bhasin, 2019)

2 Definition the communication skills:

Communication skills are the abilities you use when giving and receiving various forms of information.Communication includes listening, speaking, watching, and empathizing It's also helpful to know thedifferences between face-to-face interactions, phone conversations, and digital communications like emailand social media

Different types of communication skills you can learn and practice to help you become an effectivecommunicator:

• Active listening

• Friendliness

• Confidence

• Giving and receiving feedback

• Volume and clarity

• Empathy

• Respect

• Responsiveness

The importance of communication skill:

You must be able to communicate effectively in order to succeed in work You must be clear about whatyou want and how you plan to obtain it Being able to communicate effectively can help you advance inyour career Good communication skills can assist you in obtaining an interview and progressing throughthe selection process Being able to speak properly will offer you a significant advantage! Having

effective communication skills includes discussing problems, asking information, engaging with people,and having strong human relations abilities They help you to be understood as well as to understand theneeds of those around you Here are a few specific benefits that highlight the value of effective

communication in the workplace.:

• Doing a good job How well you communicate has a direct impact on how well you perform

• Grow as a leader in the workplace, which will lead to more opportunities for advancement and

promotion

• Develop positive relationships and friendships with all of your coworkers

• Obtain respect from your coworkers and even your superiors

• A more positive body language

• You will have little to no worry in your work life since you will be performing well

II. Verbal communication

Verbal communication can also be called as Oral communication Communication that happensorally between people is known as verbal communication The objective of such communications

is to ensure that people understand whatever you want to convey Because of its very nature, verbalcommunications is more quick and precise then email communication

Characteristics of verbal communication:

o The message being sent is tied to an item, either directly or indirectly

o To transmit messages, we employ concepts

o Both the sender and the recipient should be able to comprehend the material

o The content of communications is influenced by cultural influences

o The substance of communications is influenced by the sender's state of mind while transmitting

emotions and sentiments

Advantage of verbal communication:

o It ensures comprehensive comprehension and allows for the clarification of any messages that mayhave been misinterpreted

o It is one of the quickest and most efficient forms of communication

o There is an area for offering feedback, allowing two or more persons to converse at the same time

o It enables speakers to exert influence over listeners and persuade them to agree with their ideas, beliefs,and opinions

III Non-verbal communication

People can communicate with using gestures, facial expressions, tone of voice, eye contact , body

language, posture is called Non verbal Communication

Type of non-verbal communication:

▪ Body Language

▪ Movement

Benefit of effective non-verbal communication:

▪ It backs up your statement

▪ It conveys information

▪ It demonstrates intent and expresses emotions

▪ It provides assistance

▪ It depends on your personal

▪ It denotes an action that should be taken

▪ It helps to de-escalate the situation

The group name (HH) includes 4 members, namely me(Nguyen Thai Manh), Pham Son Tung, PhanNguyen Dinh Trong, Tran Ngoc Truong

Roles of group:

-Team Leader (Tran Ngoc Truong)

-Marketer (Nguyen Thai Manh)

-Logistics(Phan Nguyen Dinh Trong, Pham Son Tung)

The group started working together form 23/3/2022 to planning the event which will start in 5 day from30/4/2022 to 4/5/2022

Because we will in the same class, we have plenty of time to communicate and exchange during theproject Even on weekends we still arrange a time to discuss Online together

I am a person who is very active and opinionated in the group, as well as quite chatty, so everyone helpshim as the team leader

Because of Manh is an extrovert and has excellent communication skills, he will take the position ofMarketer

Son Tung and Dinh Trong are an introvert who dislikes interacting with others, but they enjoy physicalactivities, therefore he is chosen as the reserve team.

Here are our two major modes of communication:

Offline: we can meet up and discuss at school or a coffee shop

We can only meet and communicate with each other online, using tools like Facebook Messenger andGoogle Meet

C DEMONSTRATE THAT YOU HAVE USED EFFECTIVE

TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2)

I Definition and the importance of time management skill

1 Definition of time management skill

Time management is the process of managing and planning how to divide your time between numerousjobs Even when time is limited and demands are high, you'll find yourself working smarter rather thanharder to get more done in less time if you do it right

2.The importance of time management skill

 You won’t miss deadlines and appointments

 You’ll focus more and procrastinate less

 You’ll avoid unwanted stress

 You’ll maintain your professional reputation

 You’ll avoid financial penalties

 You’ll be able to set a better work and life balance

II Planning a training event

2.1 Name of training program : Development plan of an e-commerce solution which is similar to the "FPTshop" Company

2.2 Goals of the Training program:

 Goal

 Support employees and customers on how to buy and sell online

 Improve sales and quality through this platform

 Training skills in using Fpt Shop software

 Purpose

 This event provides knowledge about Fpt Shop application to all Fpt Shop employees and customers

 Instructing all staffs and customers on how to use and apply the skills trained in small and largeprojects to all staffs and customers at Fpt shop

 Scope

 Organize events for about 200 employees and customers

 During the event, staff and customers will be practicing

2.3 Participants: Staffs and Customers of Fpt Shop

2.4 Time 30 March 2022 - 3 April 2022

2.5 Place: Pullman Danang Beach Resort

2.6 Agenda

Day 1:

7h30 AM Check-in: at the Meeting room of Pullman Danang Beach Resort

8h30 Am Introduce the purpose of the event

9h00 Am What is application Fpt shop

Discussion

10h00 Am Some important concept for Fpt shop app

10h30 Am Set goals, discuss topic requests

11h00 Am Question and Answer

Discussion

Day 2:

7h30 Am Meeting room of Pullman Danang Beach Resort

8h30 Am Introduce FPT Shop Team

7:30 AM Check in: at the meeting room of Pullman Da Nang beach Resort

8:00 AM Start the event

9:00 AM Introducing the offers of fpt shop

9:30 AM Deploying time to receive preferential treatment for products of fpt shop

10:00 AM Breaktime

10:30 AM Question and answer

11:00 AM Future goals to develop fpt shop

11:30 AM Free time & Tea break

Day 4:

7h30 AM Check in: at the Meeting room of Pullman Danang Beach Resort

8h30 AM Divide class into Group 4 people for team

9h15 AM Practice with teamwork

10h30 AM Consolation: Evaluate the teamwork results

1h30 PM Get student do the survey about event qualities

Gift for lucky people

2.7 GANTT chart: (time frame to prepare for the event)

Reply:

D DEMONSTRATE THE USE OF DIFFERENT SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF

PROBLEM-AN EVENT (P3)

I Definition and the importance of problem solving

1 Definition of problem solving

Problem-solving is a process of solving any kind of problem This process is acted upon in some steps.These steps start from identifying the problem and determining the cause of the problem After the

problem and its cause are identified, the next step is to select alternatives for the solution and implementthe solutions

All of these steps are collectively known as a problem-solving process

2 The importance of problem solving

You can find candidates with problem-solving skills who are cognitively prepared to manage anythingtheir professions throw at them

When issues unavoidably develop, problem solvers can observe, judge, and act promptly

There are numerous advantages to having problem-solving skills in the job:

• Ability to intelligently organize their time: The ability to manage time wisely and laser-focus on what’simportant to the business will lead to better decision-making and business impact

• Possess the ability to prioritize, plan, and carry out strategies: Problem solvers have little trouble

evaluating customer and client needs and determining how to prioritize, plan, and implement solutions tosatisfy them

• Capacity to think outside the box: Thinking outside of box is a key problem-solving talent in the

workplace since it typically results in better results than what was initially intended

• Capacity to operate under pressure: Problem solvers frequently have personalities that thrive underduress, such as looming deadlines and shifting project parameters

• Capacity to deal with risk: Problem solvers are not only capable of dealing with the current problem, butalso of anticipating future difficulties based on trends, patterns, experience, and current events

II.Some techniques and tools for the problem solving

1 Some techniques for problem solving

• Describe the problem: Identify the situation so that you can concentrate on the problem rather than thesymptoms Flowcharts may be used to indicate the expected phases of a process, and cause-and-effectdiagrams can be used to describe and evaluate fundamental causes

• Find alternative solutions: Hold off on making a decision until you've seen a variety of problem-solvingpossibilities Considering a number of possibilities can considerably boost the worth of your ultimatesolution You may use this goal standard to develop a road map for assessing options once you've agreed

on a "what should be" model

• Consider the following options and choose one: When deciding on the optimal option, there are severalfactors to consider:

o A precise option will fix the issue without having any unintended consequences.

o The alternative must be embraced by the majority of those involved

o The alternative will most likely be implemented Fits within the constraints of the organization

2 Some tools for the problem solving

Problem solving method is used to find a solution to a given problem There are different kinds ofproblem-solving techniques to solve the problems and I would like to solve the problems by usingfollowing problem-solving techniques in the design and delivery of an events:

 Plan

 Do

 Check

 Act

III Problem and solutions in the training event

Problem Impact Solution

Conflict in

planning High During the event, ask the members to complete their work by allmeans (maybe more support from you or another colleague in place

of the colleague they are having trouble with), then Get togetherand have everyone present their ideas, then analyse them theirstressors and stress management experiences, and explain to themembers about setting The interests of customers and the companycome first, that's the way professionals work

Over

budget Medium  The essence of the event is advertising, a tool for customers tosatisfy their goals of introducing their products or services to

the public If an agency is capable and smart enough tocombine additional goals, If you do a lot of work at an event ofthe business, the organisational costs will be divided equallyamong the goals according to the formula: Efficiency = Target/ Cost Looking at the formula, we see that the cost remains thesame, increases the target, and the efficiency increases resultswill increase

 The role of a project manager is extremely important, theymust be the person who best understands the process of

implementing the event they are in charge of From there, theymust have experience in controlling necessary equipment,estimating advances, and calculating the quantity to beperformed without loss and waste.

Bad

weather High  Weather issues are the hardest to deal with so you should checkthe weather forecast in advance to choose the right event date

If a few days before the event, you have a suddenannouncement on the day of the event that there is athunderstorm or storm, you should postpone the event as soon

as possible, and quickly notify all guests and participants

 In addition, you need to have backup solutions for unusualweather phenomena, for outdoor events including backuplocations

Attract

attendees Medium  Increase communication on social networks. Do surveys on the desired topic

 Make calls/emails to remind customers

 Creativity in the organisation

 Choose the right location

 Create an effective viral marketing campaign

 Invite famous people

E DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4)

1.Definition of critical reasoning:

People exercise critical thinking by using rationality to determine what to do or believe in a specificsituation Employees who can engage in critical thinking are reflective, independent and competent Ifyou practice critical thinking, you logically connect ideas, scrutinize and evaluate arguments, find

inconsistencies and errors in your work and the work of others, solve complex problems and engage inreflection

2.The importance of critical reasoning

Here are some of the ways critical thinking is important to the workplace:

 Some professions require it

 Decision-making improves

 Critical thinkers are happier

 Being well-informed is a bonus

 It encourages self-reflection

 It bolsters the knowledge economy

2.Apply to a specific solution: "The company has two possibilities."

There are numerous approaches for organizing the program such that participants obtain important

information and have a positive experience while watching it Dinh Trong had planned to hold it outsidebecause the Pullman Danang Beach Resort, according to you, has a lot of open area, like the beach So hewants to have it outside, where the attendees will be more comfortable and less secretive Events should

be held outside, according to Dinh Trong