HRM-FPT

NATIONAL UNIVERSITY HO CHI MINH CITY UNIVERSITY OF ECONOMICS AND LAW FACULTY OF BUSINESS ADMINISTRATION ASSIGNMENT REPORT TOPIC ANALYSIS OF FPT’S HUMAN RESOURCE MANAGEMENT LECTURER PHẠM TRUNG TUẤN Stu[.]

NATIONAL UNIVERSITY HO CHI MINH CITY UNIVERSITY OF ECONOMICS AND LAW FACULTY OF BUSINESS ADMINISTRATION

ASSIGNMENT REPORT

TOPIC:

ANALYSIS OF FPT’S HUMAN RESOURCE MANAGEMENT

LECTURER: PHẠM TRUNG TUẤN

Le Phan Minh Hau K194070970 Nguyen Hoang Khanh Linh K194070979 Nguyen Thi Tra My K194070981 Nguyen Mai Thuy Ngan K194070983 Cao Pham Bao Ngoc K194070987

Ho Chi Minh city, December 2021

TABLE OF CONTENTS

INTRODUCTION 3

CHAPTER 1: INTRODUCTION 4

1 General 4

2 History 5

CHAPTER 2: FPT'S HUMAN RESOURCE MANAGEMENT CURRENT SITUATION 7

2.1 Pre-recruitment 7

2.1.1 Strategic Business Objectives 7

2.1.2 Human resource (HR) plan 8

2.2 The recruitment process 11

2.3 Post-recruitment and Training 13

2.3.1 Orientation 13

2.3.2 Training and development 13

CHAPTER 3: MANAGEMENT IMPLICATION 15

3.1 Comment 15

3.2 Solution 15

CONCLUDE 17

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INTRODUCTION

Information technology (IT) is the use of any computers, storage, networking and other

physical devices, infrastructure and processes to create, process, store, secure and exchange all

forms of electronic data Typically, IT is used in the context of business operations, as opposed to

technology used for personal or entertainment purposes The commercial use of IT encompasses

both computer technology and telecommunications

Currently, in our country, this industry has a constant development and rapid growth The

IT industry affects almost every other industry, not only helping to deal with huge amounts of

information quickly, creating new types of jobs, but also creating a new turning point for the

development of society , leading to the development of human civilization

Knowing the important position of the industry and the trend of the times, many companies

have been established, and are increasingly developing and expanding their operations, providing

more and more information technology products and services Among such companies, FPT has

always been one of the leading companies in this field in Vietnam Besides, FPT is also an

enterprise with abundant and potential human resources

With the position of the company, it is really necessary to understand and analyze the human

resources team and FPT's human resources management For that reason, our group decided to

choose the human resource management of FPT as the topic of our group essay

CHAPTER 1: INTRODUCTION

1 General

In 1988, FPT was founded by 13 young scientists with the desire to build “a company guided by technological innovations, committed to the highest level of customer satisfaction, contributing to the nation’s prosperity and providing its employees with the most favorable work environment possible, enabling them to reach their full potential in terms of their careers and personal lives.”

Thanks to continuous innovation and pioneering spirit in bringing the most optimal technology products/ solutions/ services to its customers, FPT has developed robustly in recent years FPT is the largest ICT company in the private sector in Vietnam with more than 30,000 employees, including 17,728 technology employees and 48 offices in 26 countries and territories abroad FPT is also the leader in several business areas in Vietnam: Software outsourcing; System integration; Software development; IT services, etc

Figure 1 Logo of FTP

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2 History

Figure 2 History growth and development of FPT

In the past 30 years, FPT has not only pioneered in building and developing Vietnamese-branded software; applying technology to life, creating benefits to people and businesses; modernizing national backbone industries; providing young people with education and practical training, but also been the leader in the sector of software export, contributed in bringing Vietnamese wisdom to the world

In Vietnam, most of the large information systems in state agencies and key economic sectors of Vietnam are built and developed by FPT In Industry 4.0, FPT is the pioneer in researching and developing new technologies including Artificial Intelligence, Big Data, Cloud Computing, etc FPT is also the pioneer company in Vietnam when being in partnership with world-leading technology corporations such as GE (Predix), Siemens (MinSphere), Airbus (Skywise), Amazon AWS, etc., to create the most advanced digital platforms

FPT’s position has been recognized worldwide and confirmed by a customer list comprising more than 600 large corporations in the world, 100 of which is listed in the Global Fortune 500 Several big names can be mentioned: Toshiba, Hitachi, Airbus, Deutsche Bank, Unilever, Panasonic, etc

With the direction of pioneering in R&D and application of the latest technology trends, FPT will continue pioneering in digital transformation, applying new technologies such as AI, Big Data, IoT to develop technology solutions such as smart transportation, smart healthcare, e-government, etc FPT sets the targets of reaching USD 1 billion in revenue from overseas markets and becoming a leading global corporation in providing smart services in Vietnam by 2020

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CHAPTER 2: FPT'S HUMAN RESOURCE MANAGEMENT CURRENT

SITUATION

2.1 Pre-recruitment

2.1.1 Strategic Business Objectives

The business plan for the years 2021-2023 is “FPT’s long-term strategic goal is to become a digital enterprise and stand in the top 50 global leading end-to-end Digital Transformation solutions and services providers by 2030, with a focus on profitability, productivity and innovation.”1

To that end, FPT has created an action plan that incorporates a balanced and holistic framework that encompasses the three elements of: Business, Technology and People

In the field of People, FPT focuses on the 06 important programs:

• Objectives and Key Results (OKR): Applying OKR methodology to create compatible impacts in strategies and actions at all levels and to each employee

• Digital Transformation (DX): Developing digital initiatives, promoting DX processes within the Corporation according to FPT Digital Kaizen methodology

• Performance-based salary package: Creating transparency and fairness in salary payment which is based on performance Thereby creating a strong and motivated dedication in each employee

• Enhancing management eciency at functional departments: Continue to improve reporting channels, alignment and synergy in activities throughout the whole corporation

• Discipline compliance: Continue to implement the mechanism of commendation and criticism on the principle of assigning and accepting tasks between superiors and subordinates Effective performance will be promptly commended and rewarded and poor performance will receive prompt reassessment with an action plan for improvement

• Rotation: Maintain the creativity and dedication of the top and middle managers through new challenges and experiences

1 FPT Annual Report, 2020

Figure 3 The 06 important programs in the field of People

2.1.2 Human resource (HR) plan

2.1.2.1 FPT Corporation's human resource situation

FPT is a company focused on most large information technology staff in VietNam Since its inception, the company's workforce base has steadily grown With a total of 22,000 employees, including 8500 programmers, IT engineers, and technologists; 300 overseas staff In the company, the labor structure consists of 73.99% employees with university degree and postgraduate and 26.1% with under college diploma; 67% of the workforce are under 30 years old

2.1.2.2 HR plan

With the given strategy, the company needs to have a reasonable and effective recruitment plan Therefore, after reviewing the company's strategy and existing human resources, the human resources department proposed a plan to recruit some positions in 2021

According to the orientation in the coming period is to focus on developing the field of digital transformation, FPT needs to recruit in November, December 2021:

• 1 Head of Information Technology Department

• 1 Quality Assurance Expert

• 1 Head of Process Improvement Department

• 2 Data Analysis Assistants

• 15 Fresher Testers

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• 20 Fresher C/C++

• 15 Fresher Automation Test

All of the positions listed above need candidates to have a university degree or higher, a strong sense of responsibility, and the ability to read and analyze English documents

FPT is a corporation that follows the strategy of diversifying the complex, as well as the introduction of a new strategy Therefore, the HR department aims to recruit individuals for other departments in addition to the roles listed above in December 2021:

• 1 Resource Development Expert

• 1 Digital Marketing Executive

• 1 Sales Executive

• 1 HR Expert

• 1 Internal Communication Specialist

• 2 Receptionists

• 1 Media Content Specialist

• 1 Business Analyst

• 2 General Accountants

As a result, FPT hired over 70 positions in different departments in December 2021 alone The firm has a strong and distinct culture, a dynamic working environment, an appealing compensation and incentive plan, hence the number of applications submitted to the company during each recruiting season is exceptionally high Consequently, FPT has the benefit of constantly being able to select excellent and suitable staff

2.1.3 Job Analysis

In a human resource management system, job analysis is a critical procedure This step is also very crucial for FPT With the company's characteristics of functioning in many different industries, the number of employees is quite wide and diversified, therefore job analysis is a critical step to assist the human resources department operate effectively and save as much money as possible They are not replicated in phases such as human resource planning, training and development, performance assessment, salary and rewards Especially, in addition to assisting applicants in understanding the company's objectives, they also clearly define tasks and responsibilities

Because there are many vacancies in the FPT company, it is difficult and time intensive to analyze each position in depth and provide detailed job descriptions and job specifications The job descriptions and job specifications for the two positions advertised by FPT are shown below

A Head of Information Technology Department

Job description

• Working location: FPT Tower, Pham Van Bach Street, Cau Giay, Hanoi

• Job Description: Full-time

• Salary: negotiable

JOB DETAILS

• Research, plan, and organize the implementation of IT applications and solutions into the operations of the organization

• Participate in IT application analysis, design, implementation, development, and maintenance

• Establish rules and regulations for information technology application activities that are strictly in conformity with existing rules, standards, and technological solutions

• Coordination of departments, member firms, and partners in the organization, implementation, and deployment of IT applications;

• Other tasks as assigned by the IT Manager

BENEFIT

• Negotiable salary based on ability

• Full benefits in accordance with the current labor laws

• welfare policies: Annual health care; FPT health insurance for workers; taking care of workers' and relatives' spiritual lives

• Participate in vacation

Job specification

• Bachelor's degree or higher in Information Technology, Software Engineering

• Minimum of 5 years of experience leading and implementing software projects or building application systems

• Have a high responsibility and autonomy when it comes to assigned tasks Conscious of information security

• Excellent communication skills, planning and reporting experience

B Digital Marketing Executive

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Job description

• Working location: FPT Tower, Pham Van Bach Street, Cau Giay, Hanoi

• Job Description: Full-time

• Salary: negotiable

JOB DETAILS

• Planning, implementing, and managing Digital Marketing systems

• Updating, reviewing, building relationships & booking on digital channels

• Participate in the design, construction, and monitoring of the corporation's inbound marketing system

• Participate in the construction, measurement, and optimization campaigns; content inbound

• Directly run advertisements and handle issues on social media

• Other marketing tasks as required by management

BENEFIT

• Negotiable salary based on ability

• Full benefits in accordance with the current labor laws

• welfare policies: Annual health care; FPT health insurance for workers; taking care of workers' and relatives' spiritual lives

• Participate in vacation,

Job specification

• Graduated with degrees in Communication, Journalism, and Marketing

• Require minimum of three years' experience in a comparable job

• Understanding Inbound Marketing and Content Marketing

• Candidates with significant writing abilities, creative thinking, and the capacity to synthesize information will be given preference

• Candidates with excellent spoken and written English will be given preference

• Capable of working individually, in groups, and completing tasks Working hard, responsible, work under pressure

2.2 The recruitment process

Step 1:Apply

• Learn about vacancies and how to apply at: http://tuyendung.fpt.com.vn/

• Send information about yourself or curriculum vitae (CV) which includes personal information, education, experience, goals and personal preferences to the addresses provided in the recruitment postings

Step 2:Receive and select records

• After we receive candidates’ information forms and curriculum vitae, selected candidates will be asked to take a multiple choice test and write an essay All applications will be kept on file

Step 3:Multiple choice test and essay writing

• Candidates will take some exams that include:

• IQ test - Check ability to use logic

• GMAT- Check timed computing ability

• English

• Professional exams (Corresponding to vacancies)

• Note:

• The exams are customized for specific vacancies

• There are 2 sorts of the FPT's entrance test: Online test & Paper test

Step 4:Interview

This is the first time that the candidates meet the Company During the interview, the company will obtain information that will enable it to assess candidate suitability

The Company considers things such as communication skill, ability to work individually and

in groups, ability to plan and organize work, problem-solving skills and it checks the information provided in the CV In the interview, candidates can ask the company representative any questions Depending on the candidate and the position, there may be more than one interview Selected applicants are notified no later than 10 days after the interview

Step 5:Contractual agreement

Those applicants who have passed the interview will be asked to sign a labor contract that specifies the job, salary and working time All following stages will be carried out according to the labor contract and the guidance of leaders and HR staff Step 6:Complete record