GENERAL INFORMATION ABOUT VIETDA JOINT STOCK COMPANY

FOREIGN LANGUAGES DEPARTMENT Independence – Freedom - HappinessINTERNSHIP REPORT Student’s name : Nguyễn Thị Minh Tâm Date of birth :28/10/1999 Department : Foreign Languages Department

DUY TAN UNIVERSITY

ENGLISH DEPARTMENT

INTERNSHIP REPORT

Supervisor: PHAN THỊ NHƯ GẤM

Student : NGUYỄN THỊ MINH TÂM

Class : K23NAD7

Code : 2320321319

Course : 2017 - 2021

DA NANG – March 2021

FOREIGN LANGUAGES DEPARTMENT Independence – Freedom - Happiness

INTERNSHIP REPORT

Student’s name : Nguyễn Thị Minh Tâm

Date of birth :28/10/1999

Department : Foreign Languages Department

Internship Site : VietDa Joint Stock Company

Internship Period : From 20th January to 17th March, 2021

SUPERVISOR: PHAN THỊ NHƯ GẤM

DA NANG, March 2021

TABLE OF CONTENTS

ACKNOWLEDGEMENT 1

PART 1: GENERAL INFORMATION ABOUT VIETDA JOINT STOCK COMPANY 2

1.1 An overview of Viet Da Tourist Joint Stock Company 2

1.1.1 About the Viet Da Tourist Joint Stock Company 3

1.1.2 History 3

1.1.3 Organizational Structure 4

PART 2: JOB DESCRIPTION 6

2.1 Position and responsibility 6

2.2 Detail job description 7

PART 3: PERSONAL EXPERIENCE FROM INTERNSHIP 13

3.1 The personal advantages and difficulties in the inernship process 13

3.2 Persional experience from the internship 13

PART 4: SUGGESTIONS FOR PRACTICE SITE AND UNIVERSITY 15

4.1 Suggestions for Faculty of English 15

4.2 Suggestions for the internship site 15

4.2 Suggestions for Faculty of English 16

SUPERVISOR’S COMMENTS 17

The graduation internship is an opportunity for me to learn and accumulate a lot of knowledge in the tourism industry and working mechanism in a travel agency For me this is really a rewarding and meaningful practice The experiences and knowledge I have learned will be the luggage to help me become more confident to achieve many successes in the key economic sector - the tourism industry

First of all, I would like to express my deep thanks to all the teachers of the Faculty of English majoring in Tourism English of Duy Tan University for teaching

me many theoretical lessons and many useful skills related to many different jobs

in the tourism industry such as: tour guide reception, tour design for 4 years sitting on the lecture chair

In particular, I would like to thank Ms Phan Thi Nhu Gam - Instructor of the internship who enthusiastically guided me in the past two months of practice I have learned and corrected many of my shortcomings thanks to her suggestions and advice

Besides, I also would like to express my deep thanks to Viet Da Joint Stock Company for creating conditions for me to have practical contact with the industry

I would like to thank Dinh Van Loc - Director of Viet Da Joint Stock Company and all of the staff in the company for helping me during this internship Practice report,

it is hard to avoid errors, I hope teachers and teachers to ignore it To get ideas and suggestions from teachers and teachers so that I can learn more experiences

Sincerely!

PART 1: GENERAL INFORMATION ABOUT VIETDA

JOINT STOCK COMPANY

Company name: Viet Da Tourist Joint Stock Company

Address: 296 Nui Thanh, Hai Chau District, Da Nang City

Phone: +84.236.3647979 - 3647981 - 2215960 -0905651717

Fax: +84.236.3749515

Email: vietdatravel@gmail.com

Website: www.vietdatravel.com

1.1 An overview of Viet Da Tourist Joint Stock Company

Viet Da Tourism Joint Stock Company is one of the travel companies operating effectively in both the Vietnamese and foreign tourism markets

• Travel services, car rental, travel, selling air tickets, train tickets, tour tickets

• Human resource training and consulting

• Management consulting business

• Organizing events, fairs and exhibitions

• Advertising, marketing and market consulting services

• Brokerage, real estate trading, land use right transfer service

1.1.1 About the Viet Da Tourist Joint Stock Company

1.1.2 History

• From 2006 to 2008

This was the first time when the company was just established, the company did not have a voice in the domestic and foreign tourism market, the company's revenue source was limited

• From 2009 to 2010 3

During this period, the company gradually asserted its position in the tourism field The company's revenue stream has increased significantly compared to previous years

Especially in 2009, after the successful Sex Training Tour (being the first unit

in Vietnam to successfully carry out this novel sex tour), Viet Da Travel Joint Stock Company has been known by many people until the same VIC Group successfully organized a large scale meeting on "Frequency management and control", forum VI

on "Asia-Pacific Radio" with the support of the Ministry of Information and home country tourism communications

• From 2014- to present

Viet Da Tourism Joint Stock Company is on a strong development momentum and gaining an important position in the tourism market both at home and abroad, Viet Da is a competitor for outstanding travel companies such as: ViTour, Saigon Tourist, especially in Da Nang city - one of the most famous tourist cities in Vietnam

1.1.3 Organizational Structure

 Functions of each department:

- Manager: A person who directly runs the work, is responsible for managing the entire operation of the company and managing the employees under his command

-Vice president: Is the person who helps the Director direct and handle all areas of the company's work as assigned by the Director Directly direct, administer and monitor units under the jurisdiction of finance

-Business department: Organize and conduct tourism market research activities, conduct promotional activities to attract customers to the business

-Tour Operator Room: This is the main department and the leading agency of the company.The executive department plays the role of organizing the production

of the business, acting as a bridge between the business and the supply market and travel services

MANAGER

VICE PRESIDENT

GUIDE

DEPARTMENT

BUSINESS DEPARTMENT

ACCOUNTING DEPARTMENT

TOUR OPERATOR ROOM

Being the focal point for implementing the whole work, operating programs, providing tourism services on the basis of notification plans sent by superiors

- Accounting department: Organize the financial and accounting work of the company, record and track the expenses of the business

-Guide department: Organizing, transferring and arranging guides for tourism programs Be the direct representative of the business in establishing relationships with customers

PART 2: JOB DESCRIPTION 2.1 Position and responsibility

My job was working as a tour operator assistant at VietDa Company During

my six weeks’ internship, assistant practice was not simple, but also not too difficult

as I thought

• Specialized knowledge: Review specialized knowledge in 2 Vietnamese-English languages to help with the work and master the operating process of a travel agency, the duties and functions of the department to easy to coordinate work

• Soft skill

+ Communication skills

+ Skills in front of the crowd

+ Emotional control skills

+ Know how to organize

+ Skills to swallow and handle situations

2.2 Detail job description

THE FIRST WEEK

(18/01/2021- 20/01/2021)

- I went to VietDa Company 3 days per week.

Working time: Monday, Tuesday and Wednesday

Morning : 8:00 am - 16.00 pm

18/01/202

1

Get to know all employees of the company, schedule work

- Creating many new relationships

in the company

- Get a better understanding of the organizational structure and working parts of the travel agency 19/01/202

1

-Gather information of customers buying tour to Nha Trang in October via gmail, facebook and zalo

Knowing how to collect information about customers through social networking sites

20/01/202

1

Enter a list of 74 guests in the North to buy a tour of Nha Trang for 2 days 3 nights

Getting to know the number of customers on a long tour

This is my first week of internship at VietDa as an assistant Everything for

me is new because this is my first time working in practice In the first week, I was trained by Ms Chi She has trained me enthusiastically from using work instruments to making familiar with processes and information Beside a lot of new things, I have been trained to be more careful, tidier and thorough In the end, I got acquainted with the company’s staff They were very friendly and kind Although it will be more difficult at work, but I believe that with the support from Ms Chi and colleagues, I will get used to it soon

THE SECOND WEEK

(26/01/2021- 28/01/2021)

- I went to VietDa Company 3 days per week.

Working time: Tuesday, Wednesday and Thursday

Morning : 8:00 am - 16.00 pm

26/01/202

1

- Learn how to book train tickets, airline tickets and hotel rooms for guests

- Find out about the procedures for hotel reservations

- Knowing how to book tickets such

as trains, airplanes, and to book reservations for guests

- Having more knowledge about the procedures to book a hotel Know about the services available at the hotel to serve tourists

27/01/202

1

- Find out the tour prices and attached service systems

- Explore the tourism market and some attractive tourist attractions in the country as well as internationally

- Understand the cost and selling method of a tour

- Accumulated a lot of tourist destination information in Vietnam as well as in the world

28/01/202

1

Meeting with customers to introduce about Da Nang-Hanoi tourism program

- Acquiring and learning how their predecessors worked

- Knowing how to convince customers to choose the company's tour program

In the second week of my internship, I learned a lot of useful things such as knowing how to book tickets, understanding tour pricing methods, I got a lot of opportunities to put my English skills into practice I had plenty of chances to talk with many foreigners through the phone calls In addition, I learned how to book train tickets, airline tickets and hotel room These practical experiences are really very rewarding for me

THE THIRD WEEK

(02/02/2021- 04/02/2021)

- I went to VietDa Company 3 days per week.

Working time: Tuesday, Wednesday and Thursday

Morning : 8:00 am - 16.00 pm

02/02/2021 - Answer the phone and

get in touch with the included services

- Send confirmation mail

to customers who have booked tour

- Knowing how to answer phone calls and answer customer questions about travel programs

- Knowing how to use personal mail

to send mail to customers, confirm prices, times, locations, number of guests, points in the program

03/02/2021 - Write promotional

articles and introduce tours

- Self-design tours of surveyed sites

- Support to post tour introduction and respond to questions for customers about prices, attached services

- Learning and accumulating information through research in websites on the internet

04/02/2021 - Feedback to customer

fanpage

- Arrange and prepare papers for tourists to tour

- Knowing how to access the fanpage to respond to customer comments and absorb customer suggestions

- Learning how to work carefully while working at the company

In the third week, I started with a new task and got used to the work I learned last week, tried writing advertisements, recommending tours and recording feedback on client fan pages I think it's getting better every day

THE FOURTH WEEK

(26/02/2021- 28/02/2021)

- I went to VietDa Company 3 days per week.

Working time: Friday, Saturday and Sunday

Morning : 8:00 am - 16.00 pm

26/02/2021 Explore the tourism market and

some attractive domestic and international tourist destinations

Knowing to search information

on the internet about domestic and foreign tourist destinations 27/02/2021 Find out about domestic and

international airlines

- Accumulating information and booking procedures through the guidance of the staff in the company

- Getting more knowledge about the airlines in operation 28/02/2021 Create a page on facebook to

promote available tours and company's services

- Find many potential customers

- Learn how to promote services

in the travel industry

The fourth week came and I learned a lot of new things.I learned about the tourist market and some attractive tourist spots domestically and internationally I realized that my knowledge and experience have improved much more than before

THE FIFTH WEEK

(01/03/2021- 03/03/2021)

- I went to VietDa Company 3 days per week.

Working time: Monday, Tuesday and Wednesday

Morning : 8:00 am - 16.00 pm

01/03/2021 - Learn how to determine the

cost and price of a travel program

- Learn how to apply for visas and passports for travelers when needed

- Knowing the method of calculating the price and selling price of a travel program

- Knowing the necessary documents, procedures, photos and documents required to apply for a visa and a passport 02/03/2021 Assigned to the Lux Window

Joint Stock Company to seal the travel contract

Gaining more work experience and understanding the contract agreed between the two sides of the company

03/03/2021 Actual survey of anantara Hoi

An resort hotel

Finding out and grasp more information about Annatara Hotel such as room rates, accompanying services,

By the fifth week, I was able to learn how to determine the cost and price of a travel program, and surveyed hotels on the cost of room rates, restaurants and associated services when booking room These will be the experiences that I will never forget and will help me a lot in the future

THE SIXTH WEEK

(09/03/2021- 11/03/2021)

- I went VietDa Company 3 days per week.

Working time: Tuesday, Wednesday and Thursday

Morning : 8:00 am - 16.00 pm

09/03/2021 Continue to advertise available

company tours to attract tourists

- Knowing how to use facebook

to promote images of tourism programs

- Proficient in promoting domestic tours

10/03/2021 Working at the company's

office Arranging identity card, fair ticket, passport,

- Learning by the way system number of ticket and card

11/03/2021 Check the number of guests

booking tour

- Statistics of the number of visitors book and report to the operator

During the last week at the hotel, I continued to write advertisements about tourist attractions, checked the number of guests booked and arranged for airline tickets and identity cards for customers Working as an tour designer assistant , i learned a lot of useful things I handed over the job to Ms Chi and thanked the staff for their enthusiastic support during my internship at the company