INTERNSHIP REPORT of ENGLISH FACULTY

INTERNSHIP REPORT of ENGLISH FACULTY báo cáo thực tập khoa tiếng anh tiếng anh thương mại, báo cáo hoạt động thực tập tại công ty có sử dụng tiếng anh trong quá trình thực tập, chỉ ra thực tại và đưa ra giải pháp.

THUONG MAI UNIVERSITY ENGLISH DEPARTMENT

-

INTERNSHIP REPORT

Company:

T.N.P INDUSTRIES COMPANY LIMITED

Student’s name: -

Class: - Student code: -

HANOI, 2022

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TABLE OF CONTENT

LIST OF TABLES, IMAGES AND CHARTS iii

ACKNOWLEDGMENTS iv

INTRODUCTION v

PART 1 GENERAL INTRODUCTION OF T.N.P INDUSTRIES COMPANY LIMITED 1

1.1 General information about the company 1

1.1.1 Mission, Vision, Core values 1

1.1.2Organizational structure: 2

1.2 Information about the internship department 3

PART 2 INTERNSHIP PROCESS 5

2.1 The task are performed during the internship 5

2.2 Difficulties and lessons learned 6

2.2.1 Difficultes 6

2.2.2 Lessons learned 7

PART 3 THE REALITY OF USING ENGLISH IN THE OFFICE 8

3.1 The reality of using English at the company 8

3.2 Suggest solutions for using English in the company 8

PART 4 SUGGESTING A THESIS TOPIC 10

CONCLUSION 11

REFERENCES 12

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LIST OF TABLES, IMAGES AND CHARTS

No Name of tables and figures Page

1 Figure 1.1: Organizational structure of T.N.P Industries Company

Limited

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ACKNOWLEDGMENTS

First of all, I would like to thank to the School Board of Thuong Mai University and the Faculty of English, especially my supervisor in this internship –

Ms Vu Thi Thu Trang for giving me the opportunity to do an intermship within the organization which help me enhand my knowledges and experiences

I would also like to express my special thanks to all my colleagues at T.N.P Industries Company Limited They give me a chance to spend my practice in their company and support me in the internship time

Lastly, I wish to thank Ms Lan Phuong, my supervisor who guided and supported me during the intership course

Many thanks for all your help and best regard

Hanoi, Friday, January, 21 th , 2022

Student

Nguyen Thi Han

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INTRODUCTION

Trade is promoting the circulation of goods in a market economy under the management of the State Trade is conection between production and consumption, regulating production, guiding consumption, helping production to expand and develop In response to the procurement needs and to meet the needs of domestic and foreign customers, especially imports, the buying and selling industry has played an important role, acting as a bridge for exchange and trade between countries

Purchasing is the organized acquisition of products and services on behalf of the buying entity Purchasing activities are needed to ensure that needed objects are acquired in a timely manner and at a reasonable cost A purchasing department is especially important in a manufacturing business, where large amounts of materials, components, products must be obtained on a recurring basis

Purchasing plays an important role in meeting supply and demand for businesses as well as the market with the main purposes of the department is to help the company plan to source goods that meet the company's business standards and the best prices besides, that is payment, warehousing, and associated activities Procurement can take place at home or abroad For foreign buyers, this is a step in economic integration, improving quality, and meeting demand

Purchasing abroad is now very popular to meet the needs of the market In the context of globalization, English is one of the commonly used languages to help merchandisers complete their tasks First Determine the business requirements for goods, materials, and services, To purchase items that meet the buyer's quality specifications They must form English to negotiate prices, build quality and delivery terms, and coordinate delivery and storage operations

Originating from the importance of English in the autumn department and the interest and desire to have a lot of experience in this field, I chose to do an internship

at the company T.N.P Industries Company Limited And with the help of staff in the company, I have completed this internship report Due to time constraints and lack of experience and professional qualifications, in addition, partly due to the impact of

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covid, my internship, as well as my report, is still limited I hope to receive comments and suggestions so that I can improve the report

The internship report includes four main parts:

Part 1 General Introduction of at T.N.P Industries Company Limited

Part 2 Internship Process

Part 3 The Reality of Using English in Office

Part 4 Suggesting A Thesis Topic

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PART 1 GENERAL INTRODUCTION OF T.N.P INDUSTRIES COMPANY

LIMITED

1.1 General information about the company

T.N.P Industrial Company Limited with tax code 0102859520, represented by

Mr Duong Manh Tien, was granted a business registration certificate on August 14,

2008 The enterprise's main line of business is "Other specialized wholesale", managed by Cau Giay District Tax Department

Company information

Name: T.N.P INDUSTRIES COMPANY LIMITED

Registered Name CONG TY TNHH CONG NGHIEP T.N.P

Tax code 0102859520

Phone / Fax: (84-24) 36686816 / (84-24) 36686815

Tax address No 9, Alley 7, Le Duc Tho Street, My Dinh 2 Ward, Nam

Tu Liem District, Hanoi T.N.P Industries Company Limited is one of the companies with many years

of experience in the field of "other specialized wholesale" specifically specializing in wholesale of other machinery, equipment, and supplies The company provides a variety of products and services to customers based on the changing needs of the market as well as the supply of partners with partners mainly from Sweden, Thailand, China, …

The company is a solid system built by brilliant leaders who have the ability

to judge and guide the company In addition, a team of experienced and specialized staff can handle and react quickly to problems at work

1.1.1 Mission, Vision, Core values

Mission: T.N.P Industries Company Limited is always ready to serve the needs

of customers, making the company more and more developed, contributing to the general sustainable development of other specialized wholesale industries nationwide

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Vision: T.N.P Industries Company Limited will constantly improve its

competitiveness, expand its market The enterprise will become a unit that brings

quality and affordable products to customers and partners

Core values:

- Customer is the focus: Understanding the needs of the customer to

advise the products and services that best meet the customer's expectations

- Prestige: Reputation is the first

- Responsibility: No reason, no blame,100% responsibility

- Respect: Respecting colleagues, respecting the company, respecting

partners, working in mutual respect

1.1.2Organizational structure:

Board of Supervisors: supervise the company's management to help the

company operate according to plan

EXECUTIVE

CHIEF COMMERCIAL OFFICER

PURCHANSING DEPARTMENT

SALES DEPAERTMENT

COORDINATION DEPARTMENT

CHIEF FINACIAL OFFICER

ACCOUNTING DEPARTMENT

WAREHOUSE

CHIEF TECHNICAL OFFICER

ASSEMBLING WORKSHOP

REPAIR &

SERVICE DEPARTMENT BOARD OF

SUPERVISORS

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Chief Commercial Officer: identify and develop business opportunities and

manage the profitability of projects

- Purchansing Department: purchase, handle documents related to goods, seek providers

- Sales Depaertment: take responsibility for the sales and marketing team are setting realistic sales goals

- Coordination Department: Coordinate with departments to come up with a purchase plan, allocate goods reasonably, meet the requirements of the company

Finacial Department: be responsible for obtaining and handling any monies

on behalf of the organization, control the income and expenditure in addition to ensuring effective business

- Accounting Department: looks after the preparation of financial statements, maintenance of general ledger, payment of bills, preparation of customer bills, payroll, etc

- Warehouse: store goods, receive and supply goods to customers

Chief Technical Officer: supervise and ensure the operation of the machinery

system, the quality of the equipment as well as the warranty service

- Assembling Workshop: assemble equipment

- Repair & Service Department: conduct after-sales service for customers as well as receive repair of equipment and components

1.2 Information about the internship department

The purchasing department is one of the important parts of a business specializing in buying and selling I chose the purchasing department for my internship because this is the department that meets my professional goals and supports my future work

Important roles of the department are to help businesses purchase goods at reasonable prices, coordinate with the dispatch room to plan purchases, allocate

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goods reasonably to meet the company's requirements, to develop and compete to dominate the market

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PART 2 INTERNSHIP PROCESS

2.1 The task are performed during the internship

During my internship, I was fortunate to work in the purchasing department This is the important part of the company because there is the part that provides products, meets the requirements of the business so that the business can operate smoothly After 4 weeks of working here with helped a lot of colleagues that have helped me improve my knowledge and gain experience

Main activities which I experienced

- Seeking Product - Supplier Analysis:

Purchasing staff have to purchase products to meet the requirements of the business, also have to carry out the process of searching for inputs that match the company's criteria The purchasing department needs to search suppliers, analyze the market, compare many suppliers to set a list of potential suppliers

- Paperwork & Payment

The Purchasing Department handles all paperwork related to purchasing and delivery of supplies, machines, and equipment Purchasing guarantees timely delivery of products from suppliers, creating and tracking purchase orders, and working with goods receipt and payable departments to ensure deliveries are received

in full and paid on time At the same time, coordinate with the accounting department

to ensure stable cash flow to be paid on

- Doing Coordination among Department

The purchasing department needs to work in harmony with other departments such as the warehouse to capture the stock to place orders accordingly, the market department to capture customer needs, the accounting department to stabilize financial determination

- Order

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Orders have a legal intervention, binding the responsibility of both parties, so the ordering process must be accurate The department must carry out the ordering process in accordance with regulations, correct target products, ensure sufficient quantity, accurately calculate related fees and accurately provide other important information (date, time, two parties)

2.2 Difficulties and lessons learned

Internship time is a very valuable thing in the process of studying at university

it provides real-world experiences and creates opportunities to apply acquired knowledge The same goes for internships in the purchasing department in T.N.P Industries Company Limited After a one-month internship at the unit, I also learned the lessons, and the difficulties still existed

2.2.1 Difficultes

It is really difficult to schedule enough time for the tasks I am assigned to tasks that need to be completed before the deadline, but I am not competent with the work and make mistakes in the working process, which makes me always not have enough time to complete the assigned tasks That makes me always work under pressure in the beginning

The initial composing emails and style in emails was also a big problem for

me When working, I have to regularly send emails to partners as well as other departments, but the problem is that I make too many mistakes in the form of the letter as well as the long speech that affects the reader That is a very important influence in the working process

I lack experience and knowledge especially about paperwork I have to study and work with a large amount of knowledge that I cannot absorb at the same time

Communication at work is also a big obstacle for me, especially negotiating with clients That requires formal, concise, targeted communication but still conveys all the necessary information

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2.2.2 Lessons learned

After a month of working at the internship position, I have learned the following lessons:

Initially, I have basic knowledge and experience in the purchasing department that helps me to be firmer in the future as well as the ability to accept challenges

Next, actively cultivate and learn about advanced industry knowledge as well

as work-related knowledge Especially, I overcame mistakes in letter composition as well as expression

The third lesson is knowing how to organize time and prioritize work Each department has a lot of tasks to complete, so it is necessary to learn how to arrange them properly so as not to delay the department and affect others

Next is to make use of available "living resources" "Living resources" are colleagues next to you They are experienced and knowledgeable Don't hesitate to ask for advice or help because it will help you a lot

Finally, it's about improving soft skills In an office environment, good soft skills are an advantage, for example, good communication and understanding of company culture When communicating well along with an understanding of corporate culture, will help you have a good relationship with colleagues and be more favorable at work

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PART 3 THE REALITY OF USING ENGLISH IN THE OFFICE

3.1 The reality of using English at the company

T.N.P Industries Company Limited is a purchasing unit whose main partners are foreign companies such as Sweden, Thailand, China, etc., so the use of English

in the working process is indispensable Especially the staff in the purchasing department because they are the ones who directly work with foreign partners The job requires using English fluently to introduce products, negotiate contracts, process payments, Working in a professional environment has helped me improve my English ability, also get used to the office, and practice more professional skills

Besides that, there are still difficulties Although the company cooperates with many foreign parties, there are still employees who are weak in English - English is not fully used in the workplace Because these employees have little contact with documents or negotiate partners, several emergencies have put them in a struggling situation

Although using English texts and emails for daily transactions, there are still basic mistakes These errors often appear in emails communicating with partners due

to a subjective part of longtime employees who do not pay attention, neglect, or because of the habit of passing each other from one person to another even mistakes

in grammar, spelling, letter form, etc

The staffs have trouble with translation, especially highly specialized words This is still common among staff who have experience with new terms or have not been exposed, they are easily mistranslated or misinterpreted because they do not understand well This is even more evident in new employees who have little experience and have not had much exposure to the industry

3.2 Suggest solutions for using English in the company

Being aware of the importance of English at work, and having pointed out the problems that businesses are facing, there are some suggestions that I hope will help the company as well as the purchasing department