UNIT 3 DAILY ACTIVITIES writing

I am writing with reference to the above order which I received yesterday.. I hope that you will send me another copy as soon as possible because I really need it... 1468 I am writing wi

UNIT 3: DAILY ACTIVITIES

Writing

Arrange the following sentences to make a complete letter

1 Order No 1468

2 I am writing with reference to the above order which I received yesterday

3 Thank you

4 Dear Mr Jackson,

5 The book was in poor condition -16 pages missing -49 to 64

6 Andrew

7 I have tried to contact you by phone, but could not get any reply

8 Yours sincerely,

9 I hope that you will send me another copy as soon as possible because I really need it

4-1-2-5-7-9-3-8-6

Dear Mr Jackson,

Order No 1468

I am writing with reference to the above order which I received yesterday The book was in poor condition -16 pages missing -49 to 64

I have tried to contact you by phone, but could not get any reply I hope that you will send me another copy as soon as possible because I really need it Thank you

Yours sincerely,

Andrew

A Letter of complaint

What does Andrew complain about?

What does she suggest the publisher do?

Match the headings with the correct part

Dear Mr Jackson,

I am writing with reference to the above order which I received yesterday The book was in poor condition

-16 pages missing -49 to 64

I have tried to contact you by phone, but could not get any reply I hope that you will send me another copy as soon as possible because I really need it Thank you Yours sincerely,

Andrew

Purpose of

the letter

Suggestion:

Solution

Greeting

Signature

Closing and

ending

(1)

(2)

(3)

(4) (5)

Match the headings with the correct part

Dear Mr Jackson,

I am writing with reference to the above order which I received yesterday The book was in poor condition

-16 pages missing -49 to 64

I have tried to contact you by phone, but could not get any reply I hope that you will send me another copy as soon as possible because I really need it Thank you Yours sincerely,

Andrew

Purpose of

the letter

Suggestion:

Solution

Greeting

Signature

Closing and

ending

(1)

(2)

(3)

(4) (5)

Main parts of a letter of complaint

Purpose of the letter

Suggestions: Solutions

Greeting

Signature

Closing and ending

The reason to write a letter The complaint(s)

Useful phrases

Greeting Dear Sir / Madam,

Dear Mr / Mrs / Ms + last name,

Useful phrases

Explaining

reason to write I am writing…regarding / in connection with/ to complain about/ to draw your attention to/ to

expressmy dissatisfaction with

* I have to say that I was not at all satisfied with…

* I am sorry to say that I was extremely disappointed with…

We thoroughly enjoyed the first week of the holiday However, after that we experienced a number of problems

Useful phrases

The

complaints Firstly / In the first place/ First of all

The first thing I would like to draw your attention to is

My first concern / complaint is

Secondly/ In the second place Moreover/ In addition to this,

was also unsatisfactory/ unacceptable

Useful phrases

Suggestions:

Solutions I would be grateful/ thankful if I would appreciate if

I feel you are responsible for

Unless you , I am afraid that I will have to take this matter further

Useful phrases

Closing I look forward to hearing from you

I look forward to receiving your explanation

- When the opening greeting is Dear Sir/Madam, we close with Yours faithfully,

- If we opened the letter with Dear + name, we close with

Yours sincerely,

1 Your class took a tour of Da Lat last month but the tour was very poorly run Write a letter to the travel agency to complain about the tour (the hotel, the meals, the tour guide) (100-150 words)

2 Write a letter of complaint to the manager of an

online shopping site about a few products that you

bought and aren’t happy with (100-150 words)