Discrepancy in the balance v alue of the B AL ANCE.M OVEM ENT records:
MI.DATES record.
MI.PARAMETER
BALANCE.MOVEMENT record.
REBUILD.BAL.MVMT record if BALANCE.MOVEMENT built online/service
If problem pertains to Account records of Balance Movement, provide prints of ACCT.ACTIVITY records.
If problem pertains to Contracts of Balance Movement, provide prints of CONT.ACTIVITY records.
If problem pertains to Missing CONT.ACTIVITY/CONT.CONT.ACTIVITY or Contracts of Balance Movement, provide the below listings.
a) >TERM 300
b) >LIST FXXX.RE.CONSOL.SPEC.ENTRY WITH TRANS.REFERENCE LIKE ...<<contract id>>... BY BOOKING.DATE TRANS.REFERENCE BOOKING.DATE VALUE.DATE TRANSACTION.CODE AMOUNT.LCY AMOUNT.FCY CURRENCY EXCHANGE.RATE PRODUCT.CATEGORY CONSOL.KEY.TYPE SYSTEM.ID
c) >LIST FXXX.RE.SPEC.ENTRY.DETAIL WITH TRANS.REFERENCE LIKE ...<<contract id>>... BY BOOKING.DATE TRANS.REFERENCE BOOKING.DATE VALUE.DATE TRANSACTION.CODE AMOUNT.LCY AMOUNT.FCY CURRENCY EXCHANGE.RATE PRODUCT.CATEGORY CONSOL.KEY.TYPE SYSTEM.ID
Prints of related Contract/Account records.
If the problem is for online rebuilding BM record
Full view of REBUILD.BAL.MVMT Online rebuilding of MI database
Full view of MI.BUILD.DATABASE
The related MI.DB.DEFINITION record
MI.SELECTION and MI.COLUMN record attached in MI.DB.DEFINITION
MI.PARAMETER
Money Market
Provide records from the following files:
MM.MONEY.MARKET
LMM.ACCOUNT.BALANCES
LMM.SCHEDULES.PAST
LMM.SCHEDULE.DATES
LMM.SCHEDULES
For records moved to history:
LMM.ACCOUNT.BALANCES.HIS
LMM.SCHEDULE.PAST.HIS If the problem is related to
1) Online FATAL.ERROR on LIMIT related (either while input, amend, reversal), then LIMIT.TXNS of the respective contract 2) Accounting error, then TRANS.JOURNAL (TRANS.JOURNAL2 –Prior to R8 / TXN.JOURNAL.PRINT – From R8) of the respective date, EB.SYSTEM.SUMMARY and EB.JOURNAL.SUMMARY along with latest mismatch report.
3) Balance Mismatch, then all the accounting entries. (Format and the necessary table details are specified in BALANCE MISMATCH section), Full view of CAL record, Full view of ECB and LMM.ACCOUNT.BALANCES (if problematic MM deal is identified), EB.SYSTEM.SUMMARY and EB.JOURNAL.SUMMARY along with latest mismatch report.
4) If MM deals NOT moved to history, then a) Full view of LMM.INSTALL.CONDS 5) If COB crashes
a) Respective COMO
b) Full view of all history records for the MM deal shown in crash c) Full view of LMM.SCHEDULE.DATES for the MM deal shown in crash d) Full view of LMM.SCHEDULES for the MM deal shown in crash
e) Full view of LMM.ACCOUNT.BALANCES for the MM deal shown in crash f) Full view of EB.CONTRACT.BALANCES for the MM deal shown in crash 6) If COB hangs, then
a) SHOW-ITEM-LOCKS b) WHERE (V
c) mw42
d) Full view of LMM.SCHEDULE.DATES for the first MM deal in the joblist e) Full view of all history records for the first MM deal in the joblist 7) Online validation errors, then
a) Whether the problem occurs in browser and/or classic b) Screen shots of exact steps followed( Sequence of input) c) Full view of SPF record
8) Delivery related issues:
a) DE.MESSAGE, DE.MAPPING, DE.FORMAT.SWIFT of the related message b) Outcome of the DE.O.HANDOFF record using ENQ DE.HANDOFF.DETS OR
c) In Database level run SEE.HANDOFF; enter Delivery key as for the DE.O.HEADER, e.g. SEE.HANDOFF D200502040000508270
d) Full view of LMM.ADVICES for contract category e) Full view of LMM.INSTALL.CONDS.
9) If the problem is related to Online maturity:
i. TSA.SERVICE record of MM.ONLINE.MAT ii. All history records of MM deal from front end.
iii. COMO of BATCH MM.ONLINE.MAT
Mortgages
Balance mismatch in M G
For balance mismatch, supply us with details of STMT.ENTRY, CATEG.ENTRY and RE.CONSOL.SPEC.ENTRY.
Problem is with any particular contract
MG.PARAMETER
MG.MORTGAGE
MG.BALANCES
RE.MG.BALANCES
MG.PAYMENT
EB.CONTRACT.BALANCES
Problem of M G.B AL ANCES becomes null
MG.PARAMETER
MG.MORTGAGE
MG.BALANCES
EB.CONTRACT.BALANCES
ENQ STMT.ENT.BOOK for the MORTGAGE account.
STMT.ENTRY,CATEG.ENTRY,RE.CONSOL.SPEC.ENTRY of the Contract
Unprocessed schedules
MG.MORTGAGE
MG.BALANCES
EB.CONTRACT.BALANCES
ENQ STMT.ENT.BOOK for the MORTGAGE account.
Error message occurred during online:
MG Contract
Screenshot of the error message
MG.BALANCES
Problem at Rate changes
MG.MORTGAGE
MG.BALANCES
MG.RATE.CONTROL
MG.RATE.CONTROL.HIST
Problem in maturity of M G contract
After the maturity date of the MG contract, it would not be moved to History after the number of days set in MG.PARAMETER. To analyse this kind of problems we need the following.
MG.PARAMETER
MG.MORTGAGE
MG.BALANCES
EB.CONTRACT.BALANCES
Mutual Funds
The following basic details need to be provided for all issues based on the problem faced.
MF.PARAMETER
Related to Retail side (Participation account and agent) and charges
CUSTOMER (Retail)
CUSTOMER.SECURITY (Retail)
ACCOUNT
SEC.ACC.MASTER (Retail)
CONDITION.PRIORITY
CUSTOMER.CHARGE
SCTR.CHARGE.PARAMETER
SCTR.GEN.CONDITION
SCTR.GROUP.CONDITION
SECURITY.MASTER, SUB.ASSET.TYPE, ASSET.TYPE
FT.COMMISSION.TYPE
MF.AMORT.MASTER (to amortise the initial expenses incurred by a fund)
Related to fund management
CUSTOMER (for fund management)
CUSTOMER.SECURITY (for fund management)
SEC.ACC.MASTER (for fund management)
ACCOUNT
SECURITY.MASTER
MF.FUND.MASTER
MF.ROUNDING.PARAM
Related to order processing flow
MF.ORDER.BY.CUST
MF.ORDER
MF.EXECUTE.ORDERS (If involved)
MF.TRADE
COMO and TSA.SERVICE of MF.PROCESSING
Related to general processing and files getting updated
Transactions involved like MF.TRADE, POSITION.TRANSFER, DIARY (also underlying DIARY.TYPE), ENTITLEMENT, SC.BLOCK.SEC.POS
SECURITY.POSITION
SECURITY.TRANS
TRN.CON.DATE, TRN.CON.TRADE.DATE
MF.TXN.LINK
Output of Core enquiries like SC.HOLD.SUM, SC.VAL.COST, SC.VAL.MARKET, SC.POS.DET, CATEG.ENT.BOOK, MF.PENDING.ORDERS, MF.TRADES.TODAY, MF.PRE.ORDERS, MF.PLANS.OUTSTANDING, NAV.MVMT.HISTORY.